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My Screen Goes White After Start UP [Closed]


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#16
brittb89

brittb89

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Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.08.27.07

Windows 7 x64 NTFS
Internet Explorer 8.0.7600.16385
Bradford :: BRADFORD-PC [administrator]

8/27/2013 1:56:09 PM
mbam-log-2013-08-27 (13-56-09).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 221545
Time elapsed: 27 minute(s), 34 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)


That was my log from the quick scan.
What type of preventative service do you recommend for malware and what not? Preferably free? His computer is just sluggish sometimes and he has mccaffe or something?
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#17
Essexboy

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How long does the McAfee licence have remaining ?

The sluggishness may be due to lack of preventative maintenance and allowing to many programmes to start with windows. So we will tackle those next and then see what that does

First we will clear all the junk files

Clear Cache/Temp Files
Download TFC by OldTimer to your desktop
  • Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  • It will close all programs when run, so make sure you have saved all your work before you begin.
  • Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion.
  • Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.

THEN

We will reduce the number of startups

Run Autoruns from this location

Select Run at the download prompt
The programme will open


Remove the ticks on the lefthand side from all except the following :

McAfee
Skyhook Wireless XPS Service
HPWirelessAssistant


Reboot the computer and let me know if the sluggishness has been reduced
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#18
Essexboy

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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