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CD ROM/DVD Not working :'(


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#1
Lexy610

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Hello everyone .. I am not sure if I am posting in the correct forum but it has to do with my CD ROM ... The top one does not open and the bottom one does not play. The light is on but it isn't doing anything. I hope I am explaining myself correctly.

The last time I was on here regarding this tower I think was back in January? I may be wrong but I had to uninstall and install a new drive with the help of all of you here I was successful in replacing my drive without losing anything on my old sick one. My CD player was working back then ... but I have tried suing it and haven't been able too. I had been extremely busy and i now have the free time to come on here.

I have a Dell Intel Pentium D Processor 830 (3GHz) w/Dual Core Technology. 2GB DDR2 SDRAM at 533MHz 500 GB Serial ATA II Hard Drive (7200 RPM)
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#2
Niyol

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Hello Lexy
When you click Start and then computer can you see the disk drive icons displayed under the Hard drive Icon?

:thumbsup:
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#3
Lexy610

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You mean in "my computer" under "Devices with removal storage"? If yes .. Then Yes I see two icons .. one is DVD Drive (D), the 2nd is DVD-RW Drive (E)
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#4
Niyol

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OK that's good you can see them listed.
Have you updated the drivers for them recently? if so you could try rolling back just the disk drive's drivers.
Go to Device manager and select the DVD drive icon and then right click choose properties and then the Driver tab and click Roll back Driver.
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#5
Lexy610

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How do I get to my device manager?
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#6
lizlee

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You can type device manager into the start menu search box and then press Enter, then you'll get to the device manager.
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#7
Lexy610

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you mean start/run .....
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#8
Lexy610

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That doesnt work ....
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#9
lizlee

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NO, here I explain it again.
first, go to start;
then, enter "device manger" these two words into the search box
next, press "Enter" key
Finally, you open the device manager window.
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#10
lizlee

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what operating system you use?
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#11
Lexy610

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I did to go "start" there is no place to search anything nor an option ......
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#12
Lexy610

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Windows XP
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#13
Lexy610

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Found it
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#14
Lexy610

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My computer/right click/properties/hardware
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#15
lizlee

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then you can :
Click on Start and then Run.

Type the following command in the Open: text box, and then hit the Enter key or click on the OK button.
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