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Livestream seems to crash alot


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#16
rshaffer61

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OK the event viewer entry normally if you click on it or maybe double click it will open up and give you more info on the error. Can you get that info for me please.
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#17
Lucky Dearly

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ok that would be the details tab right?
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#18
rshaffer61

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Yes. I need to see everything it says. If you want you can take a screenshot and attach it so you won't have to type everything out.
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#19
Lucky Dearly

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okay here's the info on the error

- <Event xmlns="http://schemas.micro.../events/event">
- <System>
<Provider Name="Schannel" Guid="{1F678132-5938-4686-9FDC-C8FF68F15C85}" />
<EventID>36888</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2013-09-26T19:11:24.713410500Z" />
<EventRecordID>430713</EventRecordID>
<Correlation />
<Execution ProcessID="584" ThreadID="5444" />
<Channel>System</Channel>
<Computer>gamer</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="AlertDesc">70</Data>
<Data Name="ErrorState">105</Data>
</EventData>
</Event>
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#20
rshaffer61

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Nope that didn't tell me anything.
OK in the event viewer on the left side there should be a Application area. See if there is a entry that matches up there and post the results.
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#21
Lucky Dearly

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Okay I did see this in application so let's see if this gets us closer to the problem

- <Event xmlns="http://schemas.micro.../events/event">
- <System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-09-26T18:55:46.000000000Z" />
<EventRecordID>703473</EventRecordID>
<Channel>Application</Channel>
<Computer>gamer</Computer>
<Security />
</System>
- <EventData>
<Data>IEXPLORE.EXE</Data>
<Data>10.0.9200.16686</Data>
<Data>d90</Data>
<Data>01cebae947d2d3bf</Data>
<Data>61</Data>
<Data>C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE</Data>
<Data />
<Binary>55006E006B006E006F0077006E0000000000</Binary>
</EventData>
</Event>
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#22
rshaffer61

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Let me guess you were using IE when this happened?
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#23
Lucky Dearly

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yeah though the problem happens on firefox and google chrome as well
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#24
rshaffer61

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Yep that means it's not a browser issue but a application issue.
Just to backup a second to earlier. Is your shockwave and flash both the most current versions?
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#25
Lucky Dearly

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yes they are
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#26
rshaffer61

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OK at this point I suggest uninstall both Flash and Shockwave and get only the newest versions. I have a sneaking suspicion the newest Shockwave is the issue.
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#27
Lucky Dearly

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okay i'll uninstall both and then install the latest versions of both and see what happens
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#28
rshaffer61

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If this doesn't work then we need to uninstall shockwave and get the older version HERE.
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#29
Lucky Dearly

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got a crash with the latest shockwave, gonna try the old version now
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#30
Lucky Dearly

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crashed with the old shockwave too
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