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Win32:Malware-gen trojan infection


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#106
gregahoffman

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saved it to desktop and installed. i have another small problem, wireless printer, i get the pop up scan to computer is no longer active. i usually just reload the wireless instructions from the hp disc, but it does get annoying having to do it a couple times a week.
and ron, thanks for all your help.
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#107
gregahoffman

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i went to the intel website and found an updatd driver for the my wifi and installed it, i'm not sure if that was the problem or not
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#108
gregahoffman

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other than that, the machine seems stable and no black screen or blue screen yet

thank you for all your help ron
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#109
RKinner

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Does it now wake up again after your wife closes it down?
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#110
gregahoffman

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SO FAR, SO GOOD
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#111
RKinner

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You can uninstall or delete any tools we had you download and their logs.


OTL has a cleanup tab but DO NOT USE IT!. There are reports that it leaves the PC unbootable. Instead just delete OTL.exe and the folder c:\_OTL.

To hide hidden files again:

Vista or Win7

# Open the Control Panel menu and click Folder Options.
# After the new window appears select the View tab.
# Remove the check in the checkbox labeled Display the contents of system folders.
# Under the Hidden files and folders section select the radio button labeled Do not Show hidden files and folders.
# Check the checkbox labeled Hide protected operating system files.
# Press the Apply button and then the OK button and exit My Computer.

Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.

Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program. There is an exploit out there now that can use it to get on your PC. For Adobe Reader: Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript. OK Close program. It's the same for Foxit reader except you uncheck Enable Javascript Actions.

To help keep your programs up-to-date you should download and run the UpdateChecker:
http://www.filehippo.../updatechecker/
(You don't need to download Betas and if there is a program you don't use you can just uninstall it rather than update it. Exception is MSN messenger which appears to be part of Windows.)
If you get a blocked program notice after installing updatechecker then change it to not run at start then manually run it once a week.
Seems to work best if Firefox is the default browser. Windows always hides its icon so you need to unhide it. Click on the up arrow to the left of the clock. Then click on Customize. Maximize the window so you can see all of the options. Scroll Down and find the File Hippo UpdateChecker and change its Behaviors to Show Icon and Notifications. OK. When you reboot you should see the icon. It will take it a minute to finish checking then it will put up a bubble if you need to update something. Click on the bubble and it should open in your browser. (Seems to work best if it uses Firefox. If you do not use Firefox as your default browser then right click on the icon and click on Settings. Then on Results. Change the Open Results in Default Browser to Custom Browser and then select the line that has Firefox.exe in it. While there, also check Hide Beta Versions. OK. ) You will see a list of programs that have updates with green down arrows next to them. You do not need to download any Beta Versions. There is an option Settings to Hide Beta Versions. I do not advise updating Windows Messenger unless you really use it so I right click on the Icon and Customize Results then find Microsoft Messenger and change Show All Releases to Hide All Releases. OK.

You can also try Secunia PSI http://secunia.com/v...l/download_psi/ Same kind of info. You don't need both.
If you use Firefox then get the AdBlock Plus Add-on.


If Firefox or Chrome is slow loading make sure it only has the current Java add-on. Then download and run Speedy Fox.
http://www.crystalidea.com/speedyfox . You can run it any time that Firefox or Chrome seems slow.

Be warned: If you use Limewire, utorrent or any of the other P2P programs you will almost certain be coming back to the Malware Removal forum. If you must use P2P then submit any files you get to http://virustotal.com before you open them.


If you have a router, log on to it today and change the default password! If using a Wireless router you really should be using encryption on the link. Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business. See http://www.king5.com...-120637284.html and http://www.seattlepi...ted-1344185.php for why encryption is important. If you don't know how, visit the router maker's website. They all have detailed step by step instructions or a wizard you can download.

Special note on Java. Old Java versions should be removed after first clearing the Java Cache by following the instructions in:
http://www.java.com/...lugin_cache.xml
Then remove the old versions by going to Control Panel, Programs and Features and Uninstall all Java programs which are not Java Version 7 update 25 or better. These may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE, J2SE. Get the latest version from Java.com. They will usually attempt to foist some garbage like the Ask toolbar, Yahoo toolbar or McAfee Security Scan on you as part of the download. Just uncheck the garbage before the download (or install) starts. If you use a 64-bit browser and want the 64-bit version of Java you need to use it to visit java.com.
Due to multiple security problems with Java we are now recommending that it not be installed unless you absolutely know you need it. IF that is the case then go to Control Panel, Java, Security and slide it up to the highest level. OK.

Make sure Windows Updates is turned and that it works. Go to Control panel, Windows Updates and see if it works.

If you are feeling especially paranoid you can install the free firewall called Online Armor:
http://www.online-armor.com/


My help is free but if you wish to show your appreciation, please donate to Kwiaht instead of me. It's a local environmental organization that I volunteer with: http://www.kwiaht.org/donate.htm
(The name means something like "clean place" in one of the local native-American dialects)

Ron
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#112
gregahoffman

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ok, thank you very much Ron
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#113
gregahoffman

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it did it tonite, but i never closed the lid. the comp was sitting on the dining table plugged in like usual and i went to log on to fb, but there was no power, when it started the screen that asks if i want to start in safe because windows shut down improperly came up.
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#114
RKinner

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Any chance the outlet is tied to a light switch?
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#115
gregahoffman

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no, its hot at all times
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#116
RKinner

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You said there was no power. What did you mean by that? Did you have to wiggle the power connection to get it on?
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#117
gregahoffman

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no, the comp was no power, i ran my finger across the mouse pad and it gave me the black screen with the cursor in the upper left corner. i had to power it off and restart to get the desktop back.
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#118
RKinner

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Let's see if it left an error:

1. Please download the Event Viewer Tool by Vino Rosso
http://images.malwar...om/vino/VEW.exe
and save it to your Desktop:
2. Right-click VEW.exe and Run AS Administrator
3. Under 'Select log to query', select:

* System
4. Under 'Select type to list', select:
* Error
* Warning


Then use the 'Number of events' as follows:


1. Click the radio button for 'Number of events'
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.


Please post the Output log in your next reply then repeat but select Application.
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#119
gregahoffman

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first log

Vino's Event Viewer v01c run on Windows 2008 in English
Report run at 11/10/2013 6:14:35 AM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 10/10/2013 9:26:01 PM
Type: Critical Category: 64
Event: 10111 Source: Microsoft-Windows-DriverFrameworks-UserMode
The device Validity Sensors (WBF) (PID=0018) (location Port_#0001.Hub_#0003) is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem.

Log: 'System' Date/Time: 10/10/2013 9:26:01 PM
Type: Critical Category: 64
Event: 10110 Source: Microsoft-Windows-DriverFrameworks-UserMode
A problem has occurred with one or more user-mode drivers and the hosting process has been terminated. This may temporarily interrupt your ability to access the devices.

Log: 'System' Date/Time: 10/10/2013 8:26:31 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 10/10/2013 12:57:02 PM
Type: Critical Category: 64
Event: 10111 Source: Microsoft-Windows-DriverFrameworks-UserMode
The device Validity Sensors (WBF) (PID=0018) (location Port_#0001.Hub_#0004) is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem.

Log: 'System' Date/Time: 10/10/2013 12:57:02 PM
Type: Critical Category: 64
Event: 10110 Source: Microsoft-Windows-DriverFrameworks-UserMode
A problem has occurred with one or more user-mode drivers and the hosting process has been terminated. This may temporarily interrupt your ability to access the devices.

Log: 'System' Date/Time: 10/10/2013 2:08:37 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 10/10/2013 1:42:55 AM
Type: Critical Category: 64
Event: 10111 Source: Microsoft-Windows-DriverFrameworks-UserMode
The device Validity Sensors (WBF) (PID=0018) (location Port_#0001.Hub_#0003) is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem.

Log: 'System' Date/Time: 10/10/2013 1:42:55 AM
Type: Critical Category: 64
Event: 10110 Source: Microsoft-Windows-DriverFrameworks-UserMode
A problem has occurred with one or more user-mode drivers and the hosting process has been terminated. This may temporarily interrupt your ability to access the devices.

Log: 'System' Date/Time: 06/10/2013 7:33:38 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 10/10/2013 8:27:03 PM
Type: Error Category: 0
Event: 1001 Source: Microsoft-Windows-WER-SystemErrorReporting
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xfffffa8007ccb060, 0xfffff80000b9c3d8, 0xfffffa800b8b3c10). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 101013-27892-01.

Log: 'System' Date/Time: 10/10/2013 8:26:56 PM
Type: Error Category: 0
Event: 6008 Source: EventLog
The previous system shutdown at 7:52:45 AM on ?10/?10/?2013 was unexpected.

Log: 'System' Date/Time: 10/10/2013 12:57:02 PM
Type: Error Category: 0
Event: 7034 Source: Service Control Manager
The Windows Biometric Service service terminated unexpectedly. It has done this 1 time(s).

Log: 'System' Date/Time: 10/10/2013 11:24:26 AM
Type: Error Category: 0
Event: 7043 Source: Service Control Manager
The Group Policy Client service did not shut down properly after receiving a preshutdown control.

Log: 'System' Date/Time: 10/10/2013 11:16:50 AM
Type: Error Category: 0
Event: 10010 Source: Microsoft-Windows-DistributedCOM
The server {995C996E-D918-4A8C-A302-45719A6F4EA7} did not register with DCOM within the required timeout.

Log: 'System' Date/Time: 10/10/2013 2:09:15 AM
Type: Error Category: 0
Event: 1001 Source: Microsoft-Windows-WER-SystemErrorReporting
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xfffffa8007cc8060, 0xfffff80000b9c3d8, 0xfffffa80118c4c60). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 100913-34289-01.

Log: 'System' Date/Time: 10/10/2013 2:09:06 AM
Type: Error Category: 0
Event: 6008 Source: EventLog
The previous system shutdown at 8:38:22 PM on ?10/?9/?2013 was unexpected.

Log: 'System' Date/Time: 10/10/2013 1:42:55 AM
Type: Error Category: 0
Event: 7034 Source: Service Control Manager
The Windows Biometric Service service terminated unexpectedly. It has done this 1 time(s).

Log: 'System' Date/Time: 09/10/2013 11:56:27 PM
Type: Error Category: 0
Event: 10010 Source: Microsoft-Windows-DistributedCOM
The server {4EB61BAC-A3B6-4760-9581-655041EF4D69} did not register with DCOM within the required timeout.

Log: 'System' Date/Time: 07/10/2013 11:09:59 AM
Type: Error Category: 0
Event: 10010 Source: Microsoft-Windows-DistributedCOM
The server {4EB61BAC-A3B6-4760-9581-655041EF4D69} did not register with DCOM within the required timeout.

Log: 'System' Date/Time: 06/10/2013 7:34:56 PM
Type: Error Category: 0
Event: 7001 Source: Service Control Manager
The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.

Log: 'System' Date/Time: 06/10/2013 7:34:56 PM
Type: Error Category: 0
Event: 7001 Source: Service Control Manager
The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.

Log: 'System' Date/Time: 06/10/2013 7:34:30 PM
Type: Error Category: 0
Event: 7001 Source: Service Control Manager
The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.

Log: 'System' Date/Time: 06/10/2013 7:34:30 PM
Type: Error Category: 0
Event: 7001 Source: Service Control Manager
The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.

Log: 'System' Date/Time: 06/10/2013 7:34:30 PM
Type: Error Category: 0
Event: 7001 Source: Service Control Manager
The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.

Log: 'System' Date/Time: 06/10/2013 7:34:30 PM
Type: Error Category: 0
Event: 7001 Source: Service Control Manager
The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.

Log: 'System' Date/Time: 06/10/2013 7:34:21 PM
Type: Error Category: 0
Event: 10000 Source: Microsoft-Windows-WLAN-AutoConfig
WLAN Extensibility Module has failed to start. Module Path: C:\Windows\System32\IWMSSvc.dll Error Code: 21

Log: 'System' Date/Time: 06/10/2013 7:34:20 PM
Type: Error Category: 0
Event: 10005 Source: Microsoft-Windows-DistributedCOM
DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}

Log: 'System' Date/Time: 06/10/2013 7:34:20 PM
Type: Error Category: 0
Event: 10005 Source: Microsoft-Windows-DistributedCOM
DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Log: 'System' Date/Time: 06/10/2013 7:34:18 PM
Type: Error Category: 0
Event: 10005 Source: Microsoft-Windows-DistributedCOM
DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 10/10/2013 11:12:16 PM
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name isatap.hsd1.mn.comcast.net timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 10/10/2013 9:46:33 PM
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name isatap.hsd1.mn.comcast.net timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 10/10/2013 8:26:40 PM
Type: Warning Category: 212
Event: 219 Source: Microsoft-Windows-Kernel-PnP
The driver \Driver\WUDFRd failed to load for the device USB\VID_138A&PID_0018\04a4745dff40.

Log: 'System' Date/Time: 10/10/2013 12:53:24 PM
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name wpad.hsd1.mn.comcast.net timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 10/10/2013 11:25:51 AM
Type: Warning Category: 212
Event: 219 Source: Microsoft-Windows-Kernel-PnP
The driver \Driver\WUDFRd failed to load for the device USB\VID_138A&PID_0018\04a4745dff40.

Log: 'System' Date/Time: 10/10/2013 11:24:31 AM
Type: Warning Category: 0
Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig
WLAN AutoConfig service has successfully stopped.

Log: 'System' Date/Time: 10/10/2013 11:24:31 AM
Type: Warning Category: 0
Event: 10002 Source: Microsoft-Windows-WLAN-AutoConfig
WLAN Extensibility Module has stopped. Module Path: C:\Windows\System32\IWMSSvc.dll

Log: 'System' Date/Time: 10/10/2013 11:18:54 AM
Type: Warning Category: 212
Event: 219 Source: Microsoft-Windows-Kernel-PnP
The driver \Driver\WUDFRd failed to load for the device USB\VID_138A&PID_0018\04a4745dff40.

Log: 'System' Date/Time: 10/10/2013 11:17:32 AM
Type: Warning Category: 0
Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig
WLAN AutoConfig service has successfully stopped.

Log: 'System' Date/Time: 10/10/2013 11:17:32 AM
Type: Warning Category: 0
Event: 10002 Source: Microsoft-Windows-WLAN-AutoConfig
WLAN Extensibility Module has stopped. Module Path: C:\Windows\System32\IWMSSvc.dll

Log: 'System' Date/Time: 10/10/2013 10:56:23 AM
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name isatap.hsd1.mn.comcast.net timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 10/10/2013 2:08:45 AM
Type: Warning Category: 212
Event: 219 Source: Microsoft-Windows-Kernel-PnP
The driver \Driver\WUDFRd failed to load for the device USB\VID_138A&PID_0018\04a4745dff40.

Log: 'System' Date/Time: 10/10/2013 1:39:04 AM
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name isatap.hsd1.mn.comcast.net timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 10/10/2013 12:03:23 AM
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name ocsp.verisign.com timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 09/10/2013 11:55:57 PM
Type: Warning Category: 0
Event: 7039 Source: Service Control Manager
A service process other than the one launched by the Service Control Manager connected when starting the Google Update Service (gupdate) service. The Service Control Manager launched process 6008 and process 9168 connected instead. Note that if this service is configured to start under a debugger, this behavior is expected.

Log: 'System' Date/Time: 09/10/2013 11:06:11 AM
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name isatap.hsd1.mn.comcast.net timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 08/10/2013 11:38:36 PM
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name isatap.hsd1.mn.comcast.net timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 08/10/2013 1:20:24 AM
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name isatap.hsd1.mn.comcast.net timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 07/10/2013 11:59:00 PM
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name isatap.hsd1.mn.comcast.net timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 07/10/2013 11:09:29 AM
Type: Warning Category: 0
Event: 7039 Source: Service Control Manager
A service process other than the one launched by the Service Control Manager connected when starting the Google Update Service (gupdate) service. The Service Control Manager launched process 2488 and process 8280 connected instead. Note that if this service is configured to start under a debugger, this behavior is expected.

second log

Vino's Event Viewer v01c run on Windows 2008 in English
Report run at 11/10/2013 6:16:15 AM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 10/10/2013 9:26:01 PM
Type: Critical Category: 64
Event: 10111 Source: Microsoft-Windows-DriverFrameworks-UserMode
The device Validity Sensors (WBF) (PID=0018) (location Port_#0001.Hub_#0003) is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem.

Log: 'System' Date/Time: 10/10/2013 9:26:01 PM
Type: Critical Category: 64
Event: 10110 Source: Microsoft-Windows-DriverFrameworks-UserMode
A problem has occurred with one or more user-mode drivers and the hosting process has been terminated. This may temporarily interrupt your ability to access the devices.

Log: 'System' Date/Time: 10/10/2013 8:26:31 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 10/10/2013 12:57:02 PM
Type: Critical Category: 64
Event: 10111 Source: Microsoft-Windows-DriverFrameworks-UserMode
The device Validity Sensors (WBF) (PID=0018) (location Port_#0001.Hub_#0004) is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem.

Log: 'System' Date/Time: 10/10/2013 12:57:02 PM
Type: Critical Category: 64
Event: 10110 Source: Microsoft-Windows-DriverFrameworks-UserMode
A problem has occurred with one or more user-mode drivers and the hosting process has been terminated. This may temporarily interrupt your ability to access the devices.

Log: 'System' Date/Time: 10/10/2013 2:08:37 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 10/10/2013 1:42:55 AM
Type: Critical Category: 64
Event: 10111 Source: Microsoft-Windows-DriverFrameworks-UserMode
The device Validity Sensors (WBF) (PID=0018) (location Port_#0001.Hub_#0003) is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem.

Log: 'System' Date/Time: 10/10/2013 1:42:55 AM
Type: Critical Category: 64
Event: 10110 Source: Microsoft-Windows-DriverFrameworks-UserMode
A problem has occurred with one or more user-mode drivers and the hosting process has been terminated. This may temporarily interrupt your ability to access the devices.

Log: 'System' Date/Time: 06/10/2013 7:33:38 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 10/10/2013 8:27:03 PM
Type: Error Category: 0
Event: 1001 Source: Microsoft-Windows-WER-SystemErrorReporting
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xfffffa8007ccb060, 0xfffff80000b9c3d8, 0xfffffa800b8b3c10). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 101013-27892-01.

Log: 'System' Date/Time: 10/10/2013 8:26:56 PM
Type: Error Category: 0
Event: 6008 Source: EventLog
The previous system shutdown at 7:52:45 AM on ?10/?10/?2013 was unexpected.

Log: 'System' Date/Time: 10/10/2013 12:57:02 PM
Type: Error Category: 0
Event: 7034 Source: Service Control Manager
The Windows Biometric Service service terminated unexpectedly. It has done this 1 time(s).

Log: 'System' Date/Time: 10/10/2013 11:24:26 AM
Type: Error Category: 0
Event: 7043 Source: Service Control Manager
The Group Policy Client service did not shut down properly after receiving a preshutdown control.

Log: 'System' Date/Time: 10/10/2013 11:16:50 AM
Type: Error Category: 0
Event: 10010 Source: Microsoft-Windows-DistributedCOM
The server {995C996E-D918-4A8C-A302-45719A6F4EA7} did not register with DCOM within the required timeout.

Log: 'System' Date/Time: 10/10/2013 2:09:15 AM
Type: Error Category: 0
Event: 1001 Source: Microsoft-Windows-WER-SystemErrorReporting
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xfffffa8007cc8060, 0xfffff80000b9c3d8, 0xfffffa80118c4c60). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 100913-34289-01.

Log: 'System' Date/Time: 10/10/2013 2:09:06 AM
Type: Error Category: 0
Event: 6008 Source: EventLog
The previous system shutdown at 8:38:22 PM on ?10/?9/?2013 was unexpected.

Log: 'System' Date/Time: 10/10/2013 1:42:55 AM
Type: Error Category: 0
Event: 7034 Source: Service Control Manager
The Windows Biometric Service service terminated unexpectedly. It has done this 1 time(s).

Log: 'System' Date/Time: 09/10/2013 11:56:27 PM
Type: Error Category: 0
Event: 10010 Source: Microsoft-Windows-DistributedCOM
The server {4EB61BAC-A3B6-4760-9581-655041EF4D69} did not register with DCOM within the required timeout.

Log: 'System' Date/Time: 07/10/2013 11:09:59 AM
Type: Error Category: 0
Event: 10010 Source: Microsoft-Windows-DistributedCOM
The server {4EB61BAC-A3B6-4760-9581-655041EF4D69} did not register with DCOM within the required timeout.

Log: 'System' Date/Time: 06/10/2013 7:34:56 PM
Type: Error Category: 0
Event: 7001 Source: Service Control Manager
The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.

Log: 'System' Date/Time: 06/10/2013 7:34:56 PM
Type: Error Category: 0
Event: 7001 Source: Service Control Manager
The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.

Log: 'System' Date/Time: 06/10/2013 7:34:30 PM
Type: Error Category: 0
Event: 7001 Source: Service Control Manager
The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.

Log: 'System' Date/Time: 06/10/2013 7:34:30 PM
Type: Error Category: 0
Event: 7001 Source: Service Control Manager
The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.

Log: 'System' Date/Time: 06/10/2013 7:34:30 PM
Type: Error Category: 0
Event: 7001 Source: Service Control Manager
The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.

Log: 'System' Date/Time: 06/10/2013 7:34:30 PM
Type: Error Category: 0
Event: 7001 Source: Service Control Manager
The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.

Log: 'System' Date/Time: 06/10/2013 7:34:21 PM
Type: Error Category: 0
Event: 10000 Source: Microsoft-Windows-WLAN-AutoConfig
WLAN Extensibility Module has failed to start. Module Path: C:\Windows\System32\IWMSSvc.dll Error Code: 21

Log: 'System' Date/Time: 06/10/2013 7:34:20 PM
Type: Error Category: 0
Event: 10005 Source: Microsoft-Windows-DistributedCOM
DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}

Log: 'System' Date/Time: 06/10/2013 7:34:20 PM
Type: Error Category: 0
Event: 10005 Source: Microsoft-Windows-DistributedCOM
DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Log: 'System' Date/Time: 06/10/2013 7:34:18 PM
Type: Error Category: 0
Event: 10005 Source: Microsoft-Windows-DistributedCOM
DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 10/10/2013 11:12:16 PM
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name isatap.hsd1.mn.comcast.net timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 10/10/2013 9:46:33 PM
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name isatap.hsd1.mn.comcast.net timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 10/10/2013 8:26:40 PM
Type: Warning Category: 212
Event: 219 Source: Microsoft-Windows-Kernel-PnP
The driver \Driver\WUDFRd failed to load for the device USB\VID_138A&PID_0018\04a4745dff40.

Log: 'System' Date/Time: 10/10/2013 12:53:24 PM
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name wpad.hsd1.mn.comcast.net timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 10/10/2013 11:25:51 AM
Type: Warning Category: 212
Event: 219 Source: Microsoft-Windows-Kernel-PnP
The driver \Driver\WUDFRd failed to load for the device USB\VID_138A&PID_0018\04a4745dff40.

Log: 'System' Date/Time: 10/10/2013 11:24:31 AM
Type: Warning Category: 0
Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig
WLAN AutoConfig service has successfully stopped.

Log: 'System' Date/Time: 10/10/2013 11:24:31 AM
Type: Warning Category: 0
Event: 10002 Source: Microsoft-Windows-WLAN-AutoConfig
WLAN Extensibility Module has stopped. Module Path: C:\Windows\System32\IWMSSvc.dll

Log: 'System' Date/Time: 10/10/2013 11:18:54 AM
Type: Warning Category: 212
Event: 219 Source: Microsoft-Windows-Kernel-PnP
The driver \Driver\WUDFRd failed to load for the device USB\VID_138A&PID_0018\04a4745dff40.

Log: 'System' Date/Time: 10/10/2013 11:17:32 AM
Type: Warning Category: 0
Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig
WLAN AutoConfig service has successfully stopped.

Log: 'System' Date/Time: 10/10/2013 11:17:32 AM
Type: Warning Category: 0
Event: 10002 Source: Microsoft-Windows-WLAN-AutoConfig
WLAN Extensibility Module has stopped. Module Path: C:\Windows\System32\IWMSSvc.dll

Log: 'System' Date/Time: 10/10/2013 10:56:23 AM
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name isatap.hsd1.mn.comcast.net timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 10/10/2013 2:08:45 AM
Type: Warning Category: 212
Event: 219 Source: Microsoft-Windows-Kernel-PnP
The driver \Driver\WUDFRd failed to load for the device USB\VID_138A&PID_0018\04a4745dff40.

Log: 'System' Date/Time: 10/10/2013 1:39:04 AM
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name isatap.hsd1.mn.comcast.net timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 10/10/2013 12:03:23 AM
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name ocsp.verisign.com timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 09/10/2013 11:55:57 PM
Type: Warning Category: 0
Event: 7039 Source: Service Control Manager
A service process other than the one launched by the Service Control Manager connected when starting the Google Update Service (gupdate) service. The Service Control Manager launched process 6008 and process 9168 connected instead. Note that if this service is configured to start under a debugger, this behavior is expected.

Log: 'System' Date/Time: 09/10/2013 11:06:11 AM
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name isatap.hsd1.mn.comcast.net timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 08/10/2013 11:38:36 PM
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name isatap.hsd1.mn.comcast.net timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 08/10/2013 1:20:24 AM
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name isatap.hsd1.mn.comcast.net timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 07/10/2013 11:59:00 PM
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name isatap.hsd1.mn.comcast.net timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 07/10/2013 11:09:29 AM
Type: Warning Category: 0
Event: 7039 Source: Service Control Manager
A service process other than the one launched by the Service Control Manager connected when starting the Google Update Service (gupdate) service. The Service Control Manager launched process 2488 and process 8280 connected instead. Note that if this service is configured to start under a debugger, this behavior is expected.
  • 0

#120
RKinner

RKinner

    Malware Expert

  • Expert
  • 20,012 posts
  • MVP

The device Validity Sensors (WBF) (PID=0018) (location Port_#0001.Hub_#0003) is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem.

The Windows Biometric Service service terminated unexpectedly. It has done this 1 time(s).


These look like the fingerprint sensor. Uninstall HP SimplePass then go into Device manager and right click on Validity Sensors (Maybe under Biometric Devices) and Disable it. http://h30434.www3.h...my/td-p/1101803

Once you have turned it off, clear the events, reboot and run VEW again.



Right click on (My) Computer and select Manage (Continue) Then click on the arrow in front of Event Viewer. Next Click on the arrow in front of Windows Logs Right click on System and Clear Log, Clear. Repeat for Application.

Reboot.


1. Please download the Event Viewer Tool by Vino Rosso
http://images.malwar...om/vino/VEW.exe
and save it to your Desktop:

2. Right-click VEW.exe and Run AS Administrator
3. Under 'Select log to query', select:

* System
4. Under 'Select type to list', select:
* Error
* Warning


Then use the 'Number of events' as follows:


1. Click the radio button for 'Number of events'
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.


Please post the Output log in your next reply then repeat but select Application.
  • 0






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