[Teima]

Hi aliboy66. That is an odd issue. I'm glad it was able to be fixed. With that in mind. I'd like to ensure it doesn't occur a second time. Would you be able to run the Microsoft Fixit situated from this link?

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Hi Teima done what you said it did not fix everything.My MSE is not updating again

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[aliboy66]

Hi Teima done what you said it did not fix everything.My MSE is not updating again

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[Teima]

Hello. Sorry about the delay. I'm currently discussing with my instructor the appropriate set of actions we should take to resolve this issue. Thanks!

[aliboy66]

Ok then,is my computer safe is it still safe to use the internet.

Edited by aliboy66, 08 November 2013 - 01:10 PM.

[Teima]

Hello. Yes! It is safe at the moment to surf the internet. It looks like my instructor is on absence. So I'll look for someone to take his place.

[Teima]

Hello mate. Sorry about my absence. I've found another instructor which could take their place.

In order to fix Microsoft Security Essentials I think it would be prudent to follow a clean install. To do this. Navigate to Control Panel > Programs and Features and select the uninstall option for Microsoft Security Essentials. Once complete we will need to re-download it and install it from here.

Let me know how that works.

[aliboy66]

Hi Teima I have reinstalled MSE its seams to be workibg fine and it updates it self so it ok for now.Is MSE good because it did not pick up any of the virus should I use something else? thanks

[Teima]

Hi aliboy66. Perfect! My personal recommendation is Microsoft Security Essentials. It's something I've had installed for awhile now and does the job without any issues. How does the machine appear to be running at the moment? Are there any further issues?

[aliboy66]

Hi Teima I think I jump the gun my MSE its not updating? again,as for my computers its working OK it seams faster is that side OK to you.Is my computer clear now?

[Teima]

Hello aliboy66. I'll try and resolve this issue first and once complete I'll present my final series of instructions. Whilst attempting to update. Is the same error occuring that was before? Or is this a different issue?

[aliboy66]

Hi Teima ok mate thanks

[Teima]

Hi aliboy. Do you have an answer to the other question was was asked?

[aliboy66]

Hi Teima I still get the same error message but today I managed to update it manually but it done that last time.

[Teima]

Hello aliboy66,

Hi Teima I still get the same error message but today I managed to update it manually but it done that last time.

Ok thanks for the additional information mate! We'll try something new within this instance.

Step One

Please download Farbar Service Scanner and run it on the computer with the issue.

• Make sure the following options are checked:
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center
  • Windows Update
• Press "Scan".
• It will create a log (FSS.txt) in the same directory the tool is run.
• Please copy and paste the log to your reply.

[aliboy66]

Hi Teima thanks for all your help and time


Farbar Service Scanner Version: 23-11-2013
Ran by Niyazi Mustafa (administrator) on 26-11-2013 at 18:16:23
Running from "C:\Users\Niyazi Mustafa\Desktop"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****