Lock ups in Win7
Posted 29 December 2013 - 03:23 PM
Posted 12 January 2014 - 10:58 AM
About a week ago I ran Acer eRecovery Management and returned my notebook to the original factory settings. I was given the option of downloading only the critical automatic updates and I checked that box before starting. The whole process from there on took about three hours; less time than I expected. Things seem to be running much better now and after a week I haven't experienced any lock ups, freezes or slowdowns. Two days ago, when I shut down, I got a message that there were 89 automatic downloads and not to turn off my computer. Probably 89 upgrades to my 'Bing Bar' Anyway I couldn't face it so I went back in and shut the automatic downloads feature off. Everything good so far! ...though I'm getting angry notices from MicroSoft telling me if I don't turn the automatic downloads back on it will spell the end of the world! (Ubuntu is beginning to sound better and better.)
You did a [bleep] of a lot of work on this for me, Ron, and I want you to know how much I appreciate that. And I learned a lot working through the problems with you. So a hearty thank you! I wish you all the best...
Posted 12 January 2014 - 07:35 PM
I'm going to give you my standard goodbye speech since there is some useful stuff in it besides how to remove the tools:
Unless you see other problems I think we are done and can clean up
Copy the following:
:Commands [CLEARALLRESTOREPOINTS] [Reboot]Right click on OTL and Run As Administrator. In the Custom Scans/Fixes box at the bottom, paste in the copied text (Ctrl + v) and then hit Run Fix.
That will get the last of the malware off the system.
You can uninstall or delete any tools we had you download and their logs.
If we ran Combofix:To uninstall combofix, copy the next line:
Start, All Programs, Accessories then right click on Command Prompt and Run As Administrator.
then right click, Paste, then hit Enter.
OTL has a cleanup tab but DO NOT USE IT!. There are reports that it leaves the PC unbootable. Instead just delete OTL.exe and the folder c:\_OTL.
To hide hidden files again:
Vista or Win7
# Open the Control Panel menu and click Folder Options.
# After the new window appears select the View tab.
# Remove the check in the checkbox labeled Display the contents of system folders.
# Under the Hidden files and folders section select the radio button labeled Do not Show hidden files and folders.
# Check the checkbox labeled Hide protected operating system files.
# Press the Apply button and then the OK button and exit My Computer.
Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.
Unless you have the latest version of Avast which has its own update checker: To help keep your programs up-to-date you should download and run the UpdateChecker:
(You don't need to download Betas and if there is a program you don't use you can just uninstall it rather than update it. Exception is MSN messenger which appears to be part of Windows.)
If you get a blocked program notice after installing updatechecker then change it to not run at start then manually run it once a week.
Seems to work best if Firefox is the default browser. Windows always hides its icon so you need to unhide it. Click on the up arrow to the left of the clock. Then click on Customize. Maximize the window so you can see all of the options. Scroll Down and find the File Hippo UpdateChecker and change its Behaviors to Show Icon and Notifications. OK. When you reboot you should see the icon. It will take it a minute to finish checking then it will put up a bubble if you need to update something. Click on the bubble and it should open in your browser. (Seems to work best if it uses Firefox. If you do not use Firefox as your default browser then right click on the icon and click on Settings. Then on Results. Change the Open Results in Default Browser to Custom Browser and then select the line that has Firefox.exe in it. While there, also check Hide Beta Versions. OK. ) You will see a list of programs that have updates with green down arrows next to them. You do not need to download any Beta Versions. There is an option Settings to Hide Beta Versions. I do not advise updating Windows Messenger unless you really use it so I right click on the Icon and Customize Results then find Microsoft Messenger and change Show All Releases to Hide All Releases. OK.
You can also try Secunia PSI http://secunia.com/v...l/download_psi/ Same kind of info. You don't need both.
If you use Chrome/Firefox/IE then get the AdBlock Plus Add-on. Go to adblockplus.org with each browser and get the add-on.
If Chrome/Firefox is slow loading make sure it only has the current Java add-on. Then download and run Speedy Fox.
http://www.crystalidea.com/speedyfox . Close Chrome/Firefox. Hit Optimize. You can run it any time that Chrome/Firefox seems slow.
Be warned: If you use Limewire, utorrent or any of the other P2P programs you will almost certain be coming back to the Malware Removal forum. If you must use P2P then submit any files you get to http://virustotal.com before you open them.
Due to a recent rise in the number of Crytolocker infections I am now recommending you install:
The free version does not update on its own so you should check for updated versions once in a while.
If you have a router, log on to it today and change the default password! If using a Wireless router you really should be using encryption on the link. Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business. See http://www.king5.com...-120637284.html and http://www.seattlepi...ted-1344185.php for why encryption is important. If you don't know how, visit the router maker's website. They all have detailed step by step instructions or a wizard you can download.
Special note on Java. Old Java versions should be removed after first clearing the Java Cache by following the instructions in:
Then remove the old versions by going to Control Panel, Programs and Features and Uninstall all Java programs which are not Java Version 7 update 25 or better. These may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE, J2SE.
Due to multiple security problems with Java we are now recommending that it not be installed unless you absolutely know you need it. IF that is the case then go to Control Panel, Java, Security and slide it up to the highest level. OK.
Make sure Windows Updates is turned and that it works. Go to Control panel, Windows Updates and see if it works.
My help is free but if you wish to show your appreciation, please donate to Kwiaht instead of me. It's a local environmental organization that I volunteer with: http://www.kwiaht.org/donate.htm
(The name means something like "clean place" in one of the local native-American dialects)
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