Edited by gast33, 13 November 2013 - 11:36 PM.
Rundll error caused by virus
Posted 07 November 2013 - 06:13 PM
(Reboot and when you see the maker's logo, hear a beep or it talks about F8, start tapping the F8 key slowly. Keep tapping until the Safe Mode Menu appears and choose Safe Mode with Networking. Login with your usual login.)
If not then
Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
- Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
- Press Scan button.
- It will produce a log called FRST.txt in the same directory the tool is run from.
- Please copy and paste log back here.
- The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.
If you can't get to your desktop then try:
If you Vista or Win 7
if you have XP.
You can post the log back here. No need to start a new topic.
Posted 09 November 2013 - 01:05 AM
Right click on (My) Computer and select Manage (Continue) Then click on the arrow in front of Event Viewer. Next Click on the arrow in front of Windows Logs Right click on System and Clear Log, Clear. Repeat for Application.
Start, All Programs, Accessories then right click on Command Prompt and Run as Administrator. Then type (with an Enter after each line).
(This will check your critical system files. Does this finish without complaint? IF it says it couldn't fix everything then:
Copy the next two lines:
findstr /c:"[SR]" \windows\logs\cbs\cbs.log > \windows\logs\cbs\junk.txt
Start, All Programs, Accessories, right click on Command Prompt and Run as Administrator, Continue. Right click and Paste or Edit then Paste and the copied line should appear.
Hit Enter. Copy and paste the text from notepad or if it is too big, just attach the file.)
1. Please download the Event Viewer Tool by Vino Rosso
and save it to your Desktop:
2. Right-click VEW.exe and Run AS Administrator
3. Under 'Select log to query', select:
4. Under 'Select type to list', select:
Then use the 'Number of events' as follows:
1. Click the radio button for 'Number of events'
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.
Please post the Output log in your next reply then repeat but select Application.
Posted 09 November 2013 - 02:47 AM
The entry that is trying to start the Virus removal tool is missing some quotation marks.
It should read: "c:\users\yourlogin\desktop\virus removal tool\setup blah blah blah.exe"
Since it doesn't have the "'s Windows gets to the space after virus and thinks that's the end of it.
We can fix it with FRST or with OTL:
Download OTL from
and Save it to your desktop.
Run OTL (Vista or Win 7 => right click and Run As Administrator)
select the All option in the Extra Registry group then Run Scan.
You should get two logs. Please copy and paste both of them.
For your Search errors try the fix it:
(works best if you use IE otherwise you have to save it then right click and Run As Admin)
Posted 09 November 2013 - 03:03 AM
Run FRST and press Fix
A fix log will be generated please post that
Got to go to bed now. It's after 1 AM here.
Posted 09 November 2013 - 11:06 AM
Let's look and see if we can figure out what is wrong with dsound.dll.
Copy the text in the code box:
/md5start SearchIndexer.exe MSSRCH.DLL dsound.dll /md5stop
Paste (Ctrl + v) the copied text in the box where it says Custom Scan/Fixes
then Run Scan.
You should get 1 log. Please copy and paste it.
Also I want to check the condition of your hard drive so let's run Speecy:
Get the free version of Speccy:
http://www.filehippo...download_speccy (Look in the upper right for the Download
Latest Version button - Do NOT press the large Start Download button on the upper left!) Download, Save and Install it. Run Speccy. When it finishes (the little icon in the bottom left will stop moving), File, Save as Text File, (to your desktop) note the name it gives. OK. Open the file in notepad and delete the line that gives the serial number of your Operating System. (It will be near the top about 10 lines down.) Attach the file to your next post. Uninstall speccy.
Posted 09 November 2013 - 06:41 PM
The good news is that Speccy says your drive is good. Not a single error and the temps look good too.
It would probably be a good idea to run the built-in RAM check.
or the boot from CD Memtest86+ http://www.memtest.org/ which is a better test. Bad RAM is the other most common reason for NTFS errors. Usually it's best to let it run through the full test several times in order to catch any transient errors.
OTL says the files I had it check are good tho it looks like Windows is going to do another check disk next boot. If it keeps doing that we can fix it.
I think dsound.dll is used by directx so run the directx diagnostic tool:
Open DirectX Diagnostic Tool by clicking the Start button Picture of the Start button, typing dxdiag in the Search box, and then pressing ENTER. (If that doesn't work because of your Search problem, Start, All Programs, Accessories, right click on Command Prompt and Run as Administrator, Yes. Then type: dxdiag
Once it finishes you can Save All information and it will create a text file dxdiag.txt. You can copy and paste it if it found any errors. (You should have version Directx 11 or newer. It should tell you near the bottom of the first page.)
The text on the search problem is too small to see but it appears to have found several problems that it couldn't fix. Sometimes it helps to uninstall Search and then reinstall it:
start the control panel and go to Programs and Features (Where you normally go to uninstall software) and click the link "turn Windows features on or off" and uncheck the Windows Search. (Also uncheck Indexing Service if it is checked) Reboot and then go back in and check the option again to install the Search again.
Posted 12 November 2013 - 11:44 PM
There is something odd about the dsound.dll file. In the OTL scan it shows up in two places:
[2009-07-14 02:40:33 | 000,540,672 | ---- | M] (Microsoft Corporation) MD5=9110FFAD124283F37D38771BB60556AF -- C:\Windows\SysNative\dsound.dll
[2009-07-14 02:40:33 | 000,540,672 | ---- | M] (Microsoft Corporation) MD5=9110FFAD124283F37D38771BB60556AF -- C:\Windows\Sysnative\dsound.dll
Normally there is only one C:\Windows\SysNative. I've never seen C:\Windows\Sysnative before. Appears to be the same file in both folders but it's odd.
What make and model is this PC? We can try a newer audio driver or just go in to Device Manager (Right click on Computer and select Manage then Device manager) and find Sound Video and Game Controllers and click on the arrow in front to open it up. Right click on each entry you find and Uninstall then reboot and Windows should re-install them.
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