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Sluggish PC


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#1
obxtess27909

obxtess27909

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Hey everyone! Having so many issues with my Dell 1720 Inspiron. OS is Windows 7 Premium. PC freezes and takes forever to load. Also, left side of keyboard has stopped working. Please help! Ran quick scan on OTL and have attached results. Thanks for all you do!!

OTL Extras logfile created on: 11/13/2013 9:35:07 AM - Run 1
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Teresa\Downloads
64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.10.9200.16721)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

2.00 Gb Total Physical Memory | 0.57 Gb Available Physical Memory | 28.31% Memory free
4.00 Gb Paging File | 2.08 Gb Available in Paging File | 51.96% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 465.76 Gb Total Space | 402.81 Gb Free Space | 86.48% Space Free | Partition Type: NTFS

Computer Name: TERESA-PC | User Name: Teresa | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Quick Scan | Include 64bit Scans
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Extra Registry (SafeList) ==========


========== File Associations ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.html[@ = ChromeHTML] -- C:\Program Files (x86)\Google\Chrome\Application\chrome.exe (Google Inc.)
.url[@ = InternetShortcut] -- C:\Windows\SysNative\rundll32.exe (Microsoft Corporation)

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.cpl [@ = cplfile] -- C:\Windows\SysWow64\control.exe (Microsoft Corporation)
.html [@ = ChromeHTML] -- C:\Program Files (x86)\Google\Chrome\Application\chrome.exe (Google Inc.)

[HKEY_CURRENT_USER\SOFTWARE\Classes\<extension>]
.html [@ = ChromeHTML] -- Reg Error: Key error. File not found

========== Shell Spawning ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
exefile [open] -- "%1" %*
helpfile [open] -- Reg Error: Key error.
htmlfile [edit] -- Reg Error: Key error.
htmlfile [open] -- "C:\Program Files\Internet Explorer\iexplore.exe" %1 (Microsoft Corporation)
htmlfile [opennew] -- "C:\Program Files\Internet Explorer\iexplore.exe" %1 (Microsoft Corporation)
htmlfile [print] -- "%systemroot%\system32\rundll32.exe" "%systemroot%\system32\mshtml.dll",PrintHTML "%1"
http [open] -- "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" -- "%1" (Google Inc.)
https [open] -- "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" -- "%1" (Google Inc.)
inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation)
InternetShortcut [open] -- "C:\Windows\System32\rundll32.exe" "C:\Windows\System32\ieframe.dll",OpenURL %l (Microsoft Corporation)
InternetShortcut [print] -- "C:\Windows\System32\rundll32.exe" "C:\Windows\System32\mshtml.dll",PrintHTML "%1" (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- C:\Program Files (x86)\Advanced System Protector\filetypehelper.exe -scanunknown "%1" (Systweak)
Directory [AddToPlaylistVLC] -- "C:\Program Files (x86)\Easy Media Player\emp.exe" --started-from-file --playlist-enqueue "%1" ()
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Directory [PlayWithVLC] -- "C:\Program Files (x86)\Easy Media Player\emp.exe" --started-from-file --no-playlist-enqueue "%1" ()
Folder [open] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [explore] -- Reg Error: Value error.
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Applications\iexplore.exe [open] -- "C:\Program Files\Internet Explorer\iexplore.exe" %1 (Microsoft Corporation)
CLSID\{871C5380-42A0-1069-A2EA-08002B30309D} [OpenHomePage] -- "C:\Program Files\Internet Explorer\iexplore.exe" (Microsoft Corporation)

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
cplfile [cplopen] -- %SystemRoot%\System32\control.exe "%1",%* (Microsoft Corporation)
exefile [open] -- "%1" %*
helpfile [open] -- Reg Error: Key error.
htmlfile [edit] -- Reg Error: Key error.
htmlfile [open] -- "C:\Program Files\Internet Explorer\iexplore.exe" %1 (Microsoft Corporation)
htmlfile [opennew] -- "C:\Program Files\Internet Explorer\iexplore.exe" %1 (Microsoft Corporation)
htmlfile [print] -- "%systemroot%\system32\rundll32.exe" "%systemroot%\system32\mshtml.dll",PrintHTML "%1"
http [open] -- "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" -- "%1" (Google Inc.)
https [open] -- "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" -- "%1" (Google Inc.)
inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- C:\Program Files (x86)\Advanced System Protector\filetypehelper.exe -scanunknown "%1" (Systweak)
Directory [AddToPlaylistVLC] -- "C:\Program Files (x86)\Easy Media Player\emp.exe" --started-from-file --playlist-enqueue "%1" ()
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Directory [PlayWithVLC] -- "C:\Program Files (x86)\Easy Media Player\emp.exe" --started-from-file --no-playlist-enqueue "%1" ()
Folder [open] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [explore] -- Reg Error: Value error.
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Applications\iexplore.exe [open] -- "C:\Program Files\Internet Explorer\iexplore.exe" %1 (Microsoft Corporation)
CLSID\{871C5380-42A0-1069-A2EA-08002B30309D} [OpenHomePage] -- Reg Error: Value error.

========== Security Center Settings ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"cval" = 1

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]
"VistaSp1" = 28 4D B2 76 41 04 CA 01 [binary data]
"AntiVirusOverride" = 0
"AntiSpywareOverride" = 0
"FirewallOverride" = 0

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc\Vol]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]

========== Firewall Settings ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1

========== Authorized Applications List ==========


========== Vista Active Open Ports Exception List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
"{024668A4-51C6-41A3-B321-8374D48BC7A4}" = rport=1900 | protocol=17 | dir=out | svc=ssdpsrv | app=%systemroot%\system32\svchost.exe |
"{05154892-F8BE-4BE6-BCDE-E38E71F10280}" = lport=6004 | protocol=17 | dir=in | app=c:\program files (x86)\microsoft office\office12\outlook.exe |
"{2463097B-74DC-4934-9D60-D97B491FD68D}" = rport=138 | protocol=17 | dir=out | app=system |
"{25D8EC58-C3A0-46D9-8A60-3E2AB7DB7FC4}" = rport=2177 | protocol=17 | dir=out | svc=qwave | app=%systemroot%\system32\svchost.exe |
"{47DE98E3-5E8B-4048-98CA-22E3C93C9DF8}" = lport=rpc | protocol=6 | dir=in | svc=spooler | app=%systemroot%\system32\spoolsv.exe |
"{49533545-EAD3-47C0-9D84-AEA215D3F8FF}" = lport=5355 | protocol=17 | dir=in | svc=dnscache | app=%systemroot%\system32\svchost.exe |
"{4D0A9114-3FEE-494E-863F-40E31E6B11BE}" = lport=10243 | protocol=6 | dir=in | app=system |
"{5E76D44F-E4F8-403A-897D-245653DFEE87}" = rport=445 | protocol=6 | dir=out | app=system |
"{69FEC500-79CC-461B-A170-8B763E5AA797}" = lport=137 | protocol=17 | dir=in | app=system |
"{6DBB968C-7848-402E-9A18-8725406858D0}" = rport=137 | protocol=17 | dir=out | app=system |
"{6EC412FC-EAE2-4B67-BFEE-67C3093AC856}" = lport=138 | protocol=17 | dir=in | app=system |
"{74723B1E-BC52-4867-976C-96A8C7DB2CAE}" = rport=5355 | protocol=17 | dir=out | svc=dnscache | app=%systemroot%\system32\svchost.exe |
"{763042DF-1D5F-415D-90A2-01677C454ED4}" = lport=rpc-epmap | protocol=6 | dir=in | svc=rpcss | [email protected],-28539 |
"{79C7FDD4-09D0-46CB-B881-A4946C9A5F7C}" = rport=5355 | protocol=17 | dir=out | svc=dnscache | app=%systemroot%\system32\svchost.exe |
"{809CE7E6-0EFF-4C75-AB73-28C055C597BE}" = rport=139 | protocol=6 | dir=out | app=system |
"{932467F0-CA40-4956-AAAB-2A19A841F19A}" = lport=5355 | protocol=17 | dir=in | svc=dnscache | app=%systemroot%\system32\svchost.exe |
"{985E7ED7-2D72-44A2-BA9F-CD3B405DEE5B}" = lport=2177 | protocol=17 | dir=in | svc=qwave | app=%systemroot%\system32\svchost.exe |
"{A7DE49E7-0F03-44DC-8CF6-DE8348CC326E}" = lport=139 | protocol=6 | dir=in | app=system |
"{BCD7BF4D-57A8-4E11-8E96-E89EB8CE2BA2}" = lport=2177 | protocol=6 | dir=in | svc=qwave | app=%systemroot%\system32\svchost.exe |
"{C67890CD-2D6B-4F25-B94E-8113ECB1D7E4}" = lport=445 | protocol=6 | dir=in | app=system |
"{C9843CD0-F91A-46C3-BCFF-D049E9F8738B}" = lport=2869 | protocol=6 | dir=in | app=system |
"{E8CB7B56-F2C9-420A-BE81-190E770F9328}" = rport=2177 | protocol=6 | dir=out | svc=qwave | app=%systemroot%\system32\svchost.exe |
"{F060869C-CB8A-4BA5-B250-5638F8A0E468}" = rport=10243 | protocol=6 | dir=out | app=system |
"{F54413B3-881B-47EC-B7C1-677BD7FEBF5A}" = lport=1900 | protocol=17 | dir=in | svc=ssdpsrv | app=%systemroot%\system32\svchost.exe |

========== Vista Active Application Exception List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
"{00A31150-60EE-42C4-AF0F-E6D3388E50BA}" = protocol=6 | dir=in | app=c:\program files (x86)\avg\avg2013\avgmfapx.exe |
"{09CC22EC-E5E9-45D0-86D1-2C98F2FD474F}" = protocol=17 | dir=out | app=%programfiles%\windows media player\wmplayer.exe |
"{0E6B26AA-7DE6-4553-AEEB-A6B36FAF15BA}" = protocol=1 | dir=out | [email protected],-28544 |
"{13491747-0F04-4441-ABAB-377FD93B139E}" = protocol=17 | dir=in | app=c:\program files (x86)\avg\avg2013\avgmfapx.exe |
"{199EBEB3-7C2E-4175-BEEC-E2C237B55893}" = protocol=17 | dir=in | app=c:\program files (x86)\dell photo aio printer 926\dlcxaiox.exe |
"{1C0E96E9-6365-476D-967E-23F4B82B5062}" = protocol=6 | dir=in | app=c:\program files (x86)\bonjour\mdnsresponder.exe |
"{1DC5E7A6-D9E3-4968-8423-441E0D861EA4}" = protocol=17 | dir=in | app=c:\program files (x86)\dell photo aio printer 926\dlcxmon.exe |
"{20A84B8A-25CE-4459-8927-19E8C67B52DB}" = protocol=6 | dir=in | app=c:\program files (x86)\avg\avg2013\avgemca.exe |
"{20EB9210-33D1-440F-B12F-F967BCF80FF5}" = protocol=17 | dir=in | app=%programfiles%\windows media player\wmplayer.exe |
"{22D2F276-56BB-4CAE-92ED-79972A85B00C}" = dir=in | app=c:\program files (x86)\itunes\itunes.exe |
"{241C7055-3EF0-477C-8F55-C4E4363DCD7C}" = protocol=6 | dir=in | app=%programfiles%\windows media player\wmpnetwk.exe |
"{281EBF22-55B3-43DF-8B95-87149EAD8D93}" = protocol=17 | dir=in | app=%programfiles%\windows media player\wmplayer.exe |
"{2B20D33B-4C9F-4F0B-BE4A-17633A7ABA0C}" = protocol=1 | dir=in | [email protected],-28543 |
"{2FBA0733-3C64-4E04-8924-3A846DDF663E}" = protocol=58 | dir=out | [email protected],-28546 |
"{3792F7D8-EAF7-4E1C-9FF4-E9E6F191EB98}" = protocol=17 | dir=in | app=c:\program files (x86)\bonjour\mdnsresponder.exe |
"{3BD5FE4D-4828-493D-AAE2-C899BAA4F299}" = protocol=17 | dir=in | app=%programfiles(x86)%\windows media player\wmplayer.exe |
"{41818419-714C-45F8-AE15-FE3998946F2B}" = dir=in | app=c:\program files (x86)\common files\apple\apple application support\webkit2webprocess.exe |
"{4CA31A0E-B758-4F91-91F4-A81E069C054B}" = protocol=17 | dir=out | app=%programfiles%\windows media player\wmplayer.exe |
"{51F3F3FC-71D3-4249-8E2D-43412E421E1B}" = protocol=58 | dir=in | [email protected],-28545 |
"{6C7E0DCC-5B07-4E9A-93B5-88833D6611DE}" = protocol=17 | dir=in | app=c:\windows\system32\dlcxcoms.exe |
"{7703B8C7-8F9D-4662-AE39-6C5AA209C9D6}" = protocol=6 | dir=in | app=c:\program files (x86)\dell photo aio printer 926\dlcxaiox.exe |
"{77BBBFCA-5944-4488-A70A-25D95AB2492F}" = protocol=17 | dir=in | app=c:\program files (x86)\avg\avg2013\avgdiagex.exe |
"{8F783D5D-7DAE-4BDD-B758-FC3CA8ABB26F}" = protocol=6 | dir=in | app=c:\program files (x86)\avg\avg2013\avgnsa.exe |
"{90C58E15-539B-4446-9019-A1ADFA8F76F7}" = protocol=6 | dir=in | app=c:\program files (x86)\microsoft office\office12\onenote.exe |
"{951DDFAD-1E0A-4941-AF3D-1D6FD5F0EA33}" = protocol=17 | dir=in | app=c:\program files (x86)\microsoft office\office12\onenote.exe |
"{959D697E-94EF-4530-9C71-8D23BC64316B}" = protocol=17 | dir=out | app=%programfiles(x86)%\windows media player\wmplayer.exe |
"{969C7646-E870-4254-B131-9589418A3548}" = protocol=17 | dir=in | app=c:\program files\bonjour\mdnsresponder.exe |
"{984A08A4-1692-416C-9C24-8B938B0B14AA}" = protocol=6 | dir=in | app=c:\windows\syswow64\dlcxcoms.exe |
"{9C14404F-A768-4C91-BEB7-E54F9341ED22}" = protocol=6 | dir=in | app=c:\program files\bonjour\mdnsresponder.exe |
"{A435D344-7F61-4DAB-9BC6-12FC112F30CE}" = protocol=6 | dir=in | app=c:\program files (x86)\dell photo aio printer 926\dlcxmon.exe |
"{AAA59CC8-EC68-435B-B407-1FC87F2C759E}" = protocol=6 | dir=out | app=%programfiles(x86)%\windows media player\wmplayer.exe |
"{AB4CD140-BCA6-4370-9557-B738E70C9F73}" = protocol=17 | dir=in | app=c:\program files (x86)\avg\avg2013\avgemca.exe |
"{B1CE1A68-8B15-4B72-9532-76EC6C4C1FFE}" = protocol=17 | dir=out | app=%programfiles%\windows media player\wmpnetwk.exe |
"{BDEC3694-2883-479D-96C3-8471DD4DC75F}" = protocol=6 | dir=in | app=c:\windows\system32\dlcxcoms.exe |
"{BEBFF20F-2731-4BDA-A65F-AA5EA06B8C17}" = protocol=6 | dir=out | app=%programfiles%\windows media player\wmplayer.exe |
"{C2010B9A-4973-4358-8956-50FCFBE8132E}" = protocol=17 | dir=in | app=c:\program files (x86)\microsoft office\office12\groove.exe |
"{C9EEAE29-9412-42CD-A8ED-52C298BAFD06}" = protocol=17 | dir=in | app=c:\program files (x86)\avg\avg2013\avgnsa.exe |
"{D0A00F49-F572-45AB-99C1-F55054AE1DB1}" = protocol=6 | dir=in | app=c:\program files (x86)\avg\avg2013\avgdiagex.exe |
"{D99FFCDD-9672-402A-AA56-7F83BF8B40D6}" = protocol=6 | dir=out | app=%programfiles%\windows media player\wmplayer.exe |
"{E1E3725E-5392-4324-A50E-696DD7EC5458}" = protocol=6 | dir=in | app=c:\program files (x86)\microsoft office\office12\groove.exe |
"{F1158715-24E6-493F-A13F-F163DC85F658}" = protocol=17 | dir=in | app=%programfiles%\windows media player\wmpnetwk.exe |
"{F1208615-6081-47BF-926C-1D7A500B974C}" = protocol=6 | dir=out | app=system |
"{F2CAE0A3-CC08-47F6-A91D-C11188AB165E}" = protocol=6 | dir=out | app=%programfiles%\windows media player\wmpnetwk.exe |
"{F86C7AE8-5BDC-4230-BC31-8BCD6936BD57}" = protocol=6 | dir=out | svc=upnphost | app=%systemroot%\system32\svchost.exe |
"{FB23186E-352F-4A00-B03D-7A5BB9B64E0B}" = protocol=17 | dir=in | app=c:\windows\syswow64\dlcxcoms.exe |
"TCP Query User{A85CC6AA-D436-4B4E-A43E-0E1EEDD34019}C:\users\teresa\appdata\local\akamai\netsession_win.exe" = protocol=6 | dir=in | app=c:\users\teresa\appdata\local\akamai\netsession_win.exe |
"TCP Query User{CACAF989-01A8-4F02-B692-AE48417EF9A2}C:\users\teresa\appdata\local\akamai\netsession_win.exe" = protocol=6 | dir=in | app=c:\users\teresa\appdata\local\akamai\netsession_win.exe |
"UDP Query User{2E9E3141-D49B-4132-A971-9BE5AC2CF13D}C:\users\teresa\appdata\local\akamai\netsession_win.exe" = protocol=17 | dir=in | app=c:\users\teresa\appdata\local\akamai\netsession_win.exe |
"UDP Query User{81C44AB5-7BA0-4D9E-ABE8-EB51FABFDCEA}C:\users\teresa\appdata\local\akamai\netsession_win.exe" = protocol=17 | dir=in | app=c:\users\teresa\appdata\local\akamai\netsession_win.exe |

========== HKEY_LOCAL_MACHINE Uninstall List ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{0C826C5B-B131-423A-A229-C71B3CACCD6A}" = CDDRV_Installer
"{21B133D6-5979-47F0-BE1C-F6A6B304693F}" = Visual Studio 2010 x64 Redistributables
"{26A24AE4-039D-4CA4-87B4-2F86417040FF}" = Java 7 Update 40 (64-bit)
"{2EF5D87E-B7BD-458F-8428-E4D0B8B4E65C}" = Apple Mobile Device Support
"{2F4C24E6-CBD4-4AAC-B56F-C9FD44DE5668}" = Roxio Drag-to-Disc
"{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}" = Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
"{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}" = Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
"{6B02D047-A56D-4994-B1F1-53DA6B9885AB}" = AVG 2013
"{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}" = Bonjour
"{6E8E85E8-CE4B-4FF5-91F7-04999C9FAE6A}" = Microsoft Visual C++ 2005 Redistributable (x64)
"{8220EEFE-38CD-377E-8595-13398D740ACE}" = Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
"{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight
"{8D26D58C-3464-4C03-BB61-5695F984EFEF}" = Microsoft Security Client
"{8E34682C-8118-31F1-BC4C-98CD9675E1C2}" = Microsoft .NET Framework 4 Extended
"{90120000-002A-0000-1000-0000000FF1CE}" = Microsoft Office Office 64-bit Components 2007
"{90120000-002A-0409-1000-0000000FF1CE}" = Microsoft Office Shared 64-bit MUI (English) 2007
"{90120000-0116-0409-1000-0000000FF1CE}" = Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
"{A04DCB25-7040-4935-A30D-8E0A893ABF2D}" = iTunes
"{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}" = Microsoft Visual C++ 2005 Redistributable (x64)
"{B6E3757B-5E77-3915-866A-CCFC4B8D194C}" = Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053
"{BC20D4CC-C409-42A9-A783-B3ACBD5ABE91}" = AVG 2013
"{EAFB2AD8-D92B-464C-8D97-B9CB94703C4A}" = iCloud
"{F3F18612-7B5D-4C05-86C9-AB50F6F71727}" = KhalInstallWrapper
"{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}" = Microsoft .NET Framework 4 Client Profile
"AVG" = AVG 2013
"CCleaner" = CCleaner
"Creative OEM002" = Laptop Integrated Webcam Driver (1.04.01.1011)
"Defraggler" = Defraggler
"Dell Photo AIO Printer 926" = Dell Photo AIO Printer 926
"McAfee Security Scan" = McAfee Security Scan Plus
"Microsoft .NET Framework 4 Client Profile" = Microsoft .NET Framework 4 Client Profile
"Microsoft .NET Framework 4 Extended" = Microsoft .NET Framework 4 Extended
"Microsoft Security Client" = Microsoft Security Essentials
"MyPC Backup" = MyPC Backup
"PC-Doctor for Windows" = Dell Support Center

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{0394CDC8-FABD-4ed8-B104-03393876DFDF}" = Roxio Creator Tools
"{0D397393-9B50-4c52-84D5-77E344289F87}" = Roxio Creator Data
"{11D08055-939C-432b-98C3-E072478A0CD7}" = PSE10 STI Installer
"{1D4D3F4F-669D-F5C9-234E-2487A4489C8B}" = The Phlebotomy Textbook, 3rd Edition
"{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
"{22D3A614-482C-444A-932C-9DA1B8ECDFD2}" = Elements 10 Organizer
"{26A24AE4-039D-4CA4-87B4-2F83216022F0}" = Java™ 6 Update 22
"{26A24AE4-039D-4CA4-87B4-2F83216031FF}" = Java™ 6 Update 31
"{26A24AE4-039D-4CA4-87B4-2F83217040FF}" = Java 7 Update 45
"{30465B6C-B53F-49A1-9EBA-A3F187AD502E}" = Roxio Update Manager
"{35E1EC43-D4FC-4E4A-AAB3-20DDA27E8BB0}" = Sonic Activation Module
"{3615560A-3601-4727-B44D-853BEF395F5C}" = Elevated Installer
"{3E171899-0175-47CC-84C4-562ACDD4C021}" = OpenOffice.org 3.3
"{42929F0F-CE14-47AF-9FC7-FF297A603021}" = Dell Resource CD
"{46F044A5-CE8B-4196-984E-5BD6525E361D}" = Apple Application Support
"{4A03706F-666A-4037-7777-5F2748764D10}" = Java Auto Updater
"{59F6A514-9813-47A3-948C-8A155460CC2A}" = RICOH R5C83x/84x Media Driver Ver.3.53.02
"{5AF4B3C4-C393-48D7-AC7E-8E7615579548}" = Adobe AIR
"{612C34C7-5E90-47D8-9B5C-0F717DD82726}" = swMSM
"{619CDD8A-14B6-43a1-AB6C-0F4EE48CE048}" = Roxio Creator Copy
"{6675CA7F-E51B-4F6A-99D4-F8F0124C6EAA}" = Roxio Express Labeler
"{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}" = Microsoft Visual C++ 2005 Redistributable
"{712C9875-89BA-44E4-966A-106DF3141740}" = Garmin Express Tray
"{7299052b-02a4-4627-81f2-1818da5d550d}" = Microsoft Visual C++ 2005 Redistributable
"{770657D0-A123-3C07-8E44-1C83EC895118}" = Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
"{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}" = Apple Software Update
"{7D3A7C2E-DC30-4726-AF81-9DFCCF88DC1E}" = Garmin Express
"{83FFCFC7-88C6-41c6-8752-958A45325C82}" = Roxio Creator Audio
"{90120000-0015-0409-0000-0000000FF1CE}" = Microsoft Office Access MUI (English) 2007
"{90120000-0015-0409-0000-0000000FF1CE}_ENTERPRISER_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0016-0409-0000-0000000FF1CE}" = Microsoft Office Excel MUI (English) 2007
"{90120000-0016-0409-0000-0000000FF1CE}_ENTERPRISER_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0018-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint MUI (English) 2007
"{90120000-0018-0409-0000-0000000FF1CE}_ENTERPRISER_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0019-0409-0000-0000000FF1CE}" = Microsoft Office Publisher MUI (English) 2007
"{90120000-0019-0409-0000-0000000FF1CE}_ENTERPRISER_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-001A-0409-0000-0000000FF1CE}" = Microsoft Office Outlook MUI (English) 2007
"{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISER_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-001B-0409-0000-0000000FF1CE}" = Microsoft Office Word MUI (English) 2007
"{90120000-001B-0409-0000-0000000FF1CE}_ENTERPRISER_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-001F-0409-0000-0000000FF1CE}" = Microsoft Office Proof (English) 2007
"{90120000-001F-0409-0000-0000000FF1CE}_ENTERPRISER_{1FF96026-A04A-4C3E-B50A-BB7022654D0F}" = Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
"{90120000-001F-040C-0000-0000000FF1CE}" = Microsoft Office Proof (French) 2007
"{90120000-001F-040C-0000-0000000FF1CE}_ENTERPRISER_{71F055E8-E2C6-4214-BB3D-BFE03561B89E}" = Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
"{90120000-001F-0C0A-0000-0000000FF1CE}" = Microsoft Office Proof (Spanish) 2007
"{90120000-001F-0C0A-0000-0000000FF1CE}_ENTERPRISER_{2314F9A1-126F-45CC-8A5E-DFAF866F3FBC}" = Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
"{90120000-002A-0000-1000-0000000FF1CE}_ENTERPRISER_{664655D8-B9BB-455D-8A58-7EAF7B0B2862}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-002A-0409-1000-0000000FF1CE}_ENTERPRISER_{98333358-268C-4164-B6D4-C96DF5153727}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-002C-0409-0000-0000000FF1CE}" = Microsoft Office Proofing (English) 2007
"{90120000-0044-0409-0000-0000000FF1CE}" = Microsoft Office InfoPath MUI (English) 2007
"{90120000-0044-0409-0000-0000000FF1CE}_ENTERPRISER_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-006E-0409-0000-0000000FF1CE}" = Microsoft Office Shared MUI (English) 2007
"{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISER_{98333358-268C-4164-B6D4-C96DF5153727}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-00A1-0409-0000-0000000FF1CE}" = Microsoft Office OneNote MUI (English) 2007
"{90120000-00A1-0409-0000-0000000FF1CE}_ENTERPRISER_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-00BA-0409-0000-0000000FF1CE}" = Microsoft Office Groove MUI (English) 2007
"{90120000-00BA-0409-0000-0000000FF1CE}_ENTERPRISER_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0114-0409-0000-0000000FF1CE}" = Microsoft Office Groove Setup Metadata MUI (English) 2007
"{90120000-0114-0409-0000-0000000FF1CE}_ENTERPRISER_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0115-0409-0000-0000000FF1CE}" = Microsoft Office Shared Setup Metadata MUI (English) 2007
"{90120000-0115-0409-0000-0000000FF1CE}_ENTERPRISER_{98333358-268C-4164-B6D4-C96DF5153727}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0116-0409-1000-0000000FF1CE}_ENTERPRISER_{98333358-268C-4164-B6D4-C96DF5153727}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0117-0409-0000-0000000FF1CE}" = Microsoft Office Access Setup Metadata MUI (English) 2007
"{90120000-0117-0409-0000-0000000FF1CE}_ENTERPRISER_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90140000-2005-0000-0000-0000000FF1CE}" = Microsoft Office File Validation Add-In
"{91120000-0030-0000-0000-0000000FF1CE}" = Microsoft Office Enterprise 2007
"{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{9471d6bd-67a9-40f6-a420-2ae4f08ef003}" = Garmin Express
"{9BE518E6-ECC6-35A9-88E4-87755C07200F}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
"{9D7E5329-5751-435B-B585-0EFF51783A20}" = NWZ-E350 WALKMAN Guide
"{A127C3C0-055E-38CF-B38F-1E85F8BBBFFE}" = Adobe Community Help
"{A7E19604-93AF-4611-8C9F-CE509C2B286F}_is1" = Free YouTube Downloader 3.5.176
"{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}" = Google Update Helper
"{AC76BA86-7AD7-1033-7B44-AB0000000001}" = Adobe Reader XI (11.0.05)
"{B67BAFBA-4C9F-48FA-9496-933E3B255044}" = QuickTime
"{C8B0680B-CDAE-4809-9F91-387B6DE00F7C}" = Roxio Creator DE
"{CFADE4AF-C0CF-4A04-A776-741318F1658F}" = Content Transfer
"{D639085F-4B6E-4105-9F37-A0DBB023E2FB}" = Roxio MyDVD DE
"{E1845F1C-068C-F8F4-D31D-D3540D47C453}" = Adobe Download Assistant
"{EC8282AB-48DD-91D2-7387-01CD6E100A5D}" = Adobe Photoshop.com Inspiration Browser
"{EE549AF9-8FAA-4584-83B2-ECF1BC9DC1FF}" = Adobe Photoshop Elements 10
"{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}" = Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
"{F29B21BD-CAA6-445F-8EF7-A7E2B9D8B14E}" = Logitech SetPoint
"{FCDBEA60-79F0-4FAE-BBA8-55A26C609A49}" = Visual Studio 2008 x64 Redistributables
"00212D92-C5D8-4ff4-AE50-B20F0F85C40A_Systweak_Ad~B9F029BF_is1" = Advanced System Protector
"Adobe AIR" = Adobe AIR
"Adobe Flash Player ActiveX" = Adobe Flash Player 11 ActiveX
"Adobe Flash Player Plugin" = Adobe Flash Player 11 Plugin
"Adobe Photoshop Elements 10" = Adobe Photoshop Elements 10
"Adobe Shockwave Player" = Adobe Shockwave Player 12.0
"AVG SafeGuard toolbar" = AVG SafeGuard toolbar
"chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1" = Adobe Community Help
"com.adobe.downloadassistant.AdobeDownloadAssistant" = Adobe Download Assistant
"com.touchwoodcreative.strasinger" = The Phlebotomy Textbook, 3rd Edition
"ENTERPRISER" = Microsoft Office Enterprise 2007
"Google Chrome" = Google Chrome
"Malwarebytes' Anti-Malware_is1" = Malwarebytes Anti-Malware version 1.70.0.1100
"Mozilla Firefox 25.0 (x86 en-US)" = Mozilla Firefox 25.0 (x86 en-US)
"MozillaMaintenanceService" = Mozilla Maintenance Service
"PhotoshopdotcomInspirationBrowser.4C35C4D325D350FE0114230CBADCA2DDD0AC8D25.1" = Adobe Photoshop.com Inspiration Browser
"RegClean Pro_is1" = RegClean Pro
"Trusted Software Assistant_is1" = File Type Assistant

========== HKEY_CURRENT_USER Uninstall List ==========

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"Akamai" = Akamai NetSession Interface
"Amazon Kindle" = Amazon Kindle
"f031ef6ac137efc5" = Dell Driver Download Manager

========== Last 20 Event Log Errors ==========

[ Application Events ]
Error - 11/12/2013 7:36:05 AM | Computer Name = Teresa-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: Continuously busy for more than a second

Error - 11/12/2013 7:36:05 AM | Computer Name = Teresa-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: m->NextScheduledEvent 33992275

Error - 11/12/2013 7:36:05 AM | Computer Name = Teresa-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: m->NextScheduledSPRetry 33992275

Error - 11/12/2013 7:36:06 AM | Computer Name = Teresa-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: Continuously busy for more than a second

Error - 11/12/2013 7:36:06 AM | Computer Name = Teresa-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: m->NextScheduledEvent 33993305

Error - 11/12/2013 7:36:06 AM | Computer Name = Teresa-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: m->NextScheduledSPRetry 33993305

Error - 11/12/2013 7:36:07 AM | Computer Name = Teresa-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: Continuously busy for more than a second

Error - 11/12/2013 7:36:07 AM | Computer Name = Teresa-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: m->NextScheduledEvent 33994303

Error - 11/12/2013 7:36:07 AM | Computer Name = Teresa-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: m->NextScheduledSPRetry 33994303

Error - 11/13/2013 9:59:57 AM | Computer Name = Teresa-PC | Source = Application Hang | ID = 1002
Description = The program firefox.exe version 25.0.0.5046 stopped interacting with
Windows and was closed. To see if more information about the problem is available,
check the problem history in the Action Center control panel. Process ID: 10c4 Start
Time: 01cee06f9b4d56a0 Termination Time: 387 Application Path: C:\Program Files (x86)\Mozilla
Firefox\firefox.exe Report Id: d6f9220f-4c6b-11e3-a668-001c23abe6cb

[ System Events ]
Error - 11/12/2013 12:35:40 PM | Computer Name = Teresa-PC | Source = Service Control Manager | ID = 7024
Description = The AVG Firewall service terminated with service-specific error %%-536805289.

Error - 11/12/2013 5:00:56 PM | Computer Name = Teresa-PC | Source = Application Popup | ID = 876
Description = Driver DLACDBHE.SYS has been blocked from loading.

Error - 11/12/2013 5:01:28 PM | Computer Name = Teresa-PC | Source = Service Control Manager | ID = 7024
Description = The AVGIDSAgent service terminated with service-specific error %%-536753636.

Error - 11/12/2013 5:01:35 PM | Computer Name = Teresa-PC | Source = Service Control Manager | ID = 7000
Description = The Moon Secure Antivirus Core service failed to start due to the
following error: %%2

Error - 11/12/2013 5:02:03 PM | Computer Name = Teresa-PC | Source = Service Control Manager | ID = 7011
Description = A timeout (30000 milliseconds) was reached while waiting for a transaction
response from the avgfws service.

Error - 11/12/2013 8:07:48 PM | Computer Name = Teresa-PC | Source = DCOM | ID = 10010
Description =

Error - 11/13/2013 8:53:54 AM | Computer Name = Teresa-PC | Source = Application Popup | ID = 876
Description = Driver DLACDBHE.SYS has been blocked from loading.

Error - 11/13/2013 8:54:25 AM | Computer Name = Teresa-PC | Source = Service Control Manager | ID = 7024
Description = The AVGIDSAgent service terminated with service-specific error %%-536753636.

Error - 11/13/2013 8:54:31 AM | Computer Name = Teresa-PC | Source = Service Control Manager | ID = 7000
Description = The Moon Secure Antivirus Core service failed to start due to the
following error: %%2

Error - 11/13/2013 8:54:52 AM | Computer Name = Teresa-PC | Source = Service Control Manager | ID = 7024
Description = The AVG Firewall service terminated with service-specific error %%-536805289.


< End of report >

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obxtess27909

obxtess27909

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see attached

aswMBR version 0.9.9.1771 Copyright© 2011 AVAST Software
Run date: 2013-11-13 10:36:27
-----------------------------
10:36:27.499 OS Version: Windows x64 6.1.7601 Service Pack 1
10:36:27.499 Number of processors: 2 586 0xF0D
10:36:27.499 ComputerName: TERESA-PC UserName: Teresa
10:36:30.104 Initialize success
10:36:49.338 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP1T0L0-2
10:36:49.338 Disk 0 Vendor: ST9500325AS 0001SDM1 Size: 476940MB BusType: 11
10:36:49.432 Disk 0 MBR read successfully
10:36:49.432 Disk 0 MBR scan
10:36:49.447 Disk 0 Windows 7 default MBR code
10:36:49.447 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 476938 MB offset 2048
10:36:49.494 Disk 0 scanning C:\Windows\system32\drivers
10:36:58.997 Service scanning
10:37:19.979 Modules scanning
10:37:19.992 Disk 0 trace - called modules:
10:37:20.021 ntoskrnl.exe CLASSPNP.SYS disk.sys ataport.SYS PCIIDEX.SYS hal.dll msahci.sys
10:37:20.027 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8002484390]
10:37:20.034 3 CLASSPNP.SYS[fffff8800192d43f] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP1T0L0-2[0xfffffa80022ab060]
10:37:20.043 Scan finished successfully
10:37:36.550 Disk 0 MBR has been saved successfully to "C:\Users\Teresa\Desktop\MBR.dat"
10:37:36.612 The log file has been saved successfully to "C:\Users\Teresa\Desktop\aswMBR.txt"

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