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#1
Treeman

Treeman

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Since I signed up for cable phone service, I have a few problems. I have Time Warner cable modem, which was upgraded to Turbo roadrunner service with the phone service. Anyway, since the change, a few of my "click for pennies" sights got weird. Clickworker now says that my login failed everytime I try to log in. My Ayuwage site lets me on, but when I click, it tells me that my browser has a "traceable referral" and won't work. It says I need to try another browser. I loaded Firefox, and the Ayuwage works with that, but the Clickworker acts the same. I googled "traceable referral" but found nothing useful. Any ideas?
I'm using Windows 7 Pro

Edited by Treeman, 16 November 2013 - 01:48 PM.

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#2
dbreeze

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Hello treeman and welcome to the forum.

A couple of things that might be going on here. I am assuming (hate using that word) that before the cable phone service everything worked just fine (you could get to your sites and your log ins worked fine). Is this the case?

Since your system security software is the same (AV / firewall) then the problem is the VoIP (Voice over Internet Protocol) that Time Warner is using; according to their web site the only difference between their service and a true VoIP service is that Time Warner sends their clients phone over it's (Time Warner's) private IP network instead of a public (open Internet) network. Even though that is happening, VoIP still uses a 'tunnel' through the network to send and receive voice messages. This 'internal tunnel' may be a SSL type connection that can be interfering with your secure login on some sites (depending on browser settings). The best recourse I would recommend is to explain what has happened to Time Warner tech support and see if they can help with changes to the router that will allow the phone and your secure logins.

please let me know if any of my assumptions were wrong and we can go from there.
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#3
Treeman

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Your assumption is correct, everything was fine until the TW phone modem was installed. Thanks for the reply, I'll try getting ahold of Time Warner support.
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