[MickRainbow]

I am running a PC with Windows 7 and a gigabyte motherboard board. My Ethernet controller crashes constantly and I have to re-install the driver every time I turn on my PC. As far as I know I have the latest driver form Realtek. Since this problem my Sky router also crashes intermittently, The Info In device manager is the device is working properly, even when it's not. Is driving me nuts so any help would be appreciated. Thanks in advance

Edited by MickRainbow, 19 November 2013 - 07:34 AM.

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MickRainbow

Please Run the PCPitstop.com OverDrive Full Tests

Here's how:

You must use your Internet Explorer for this procedure. (doesn't work so well in Firefox or others). If your machine is running Vista or Windows 7, you must Select IE to “Run as Administrator”. After completing PCPitstop OverDrive you can close your IE browser and re-open it Normally so that you are no longer running as administrator.

Go to: http://www.pcpitstop...pit/default.asp
Click on "Free Computer Check-up" listed below PC Pitstop OverDrive
In the User Login - Click on "Sign up FREE!"
You'll need to submit a valid email address and create your own password, then click - Create Account(button)

Now enter your email address and password to Log in, Select - Scan this system Now!(button)
You will then be asked to download an ActiveX component and allow it to install.
It is safe and does not compromise your privacy.
Follow the on-screen prompts to install the ActiveX and to allow the Full Tests to be run on your machine.

The Full Tests take about 2 1/2 - 3 minutes on most machines.
When complete, a Results - Summary - Recommended Fixes will be displayed.

Please post the URL internet address, from your Results, back here into this Topic Thread so that we can review the configuration and present performance levels of your machine.

Note: During the graphics 2D and graphics 3D testing, your screen will display some rapidly moving objects.
If you are sensitive to visual flashing, it may cause dizziness. Therefore, look away from the screen during that portion of the testing.

After reviewing the results we will be more informed and may be able to provide better recommendations for you to work towards improving your machine's performance.

While PCPitstop does offer a variety of Paid Products, the PCPitstop OverDrive testing is FREE. Please ignore the references to Paid Products. We prefer to provide manual solution instructions that you can apply directly to your machine.

Thanks to rshaffer61 for the PCPitstop information

NB: An example of the url that we require and the information that it leads to http://www.pcpitstop.com/betapit/sec.asp?conid=25271813

[phillpower2]

MickRainbow

Please Run the PCPitstop.com OverDrive Full Tests

Here's how:

You must use your Internet Explorer for this procedure. (doesn't work so well in Firefox or others). If your machine is running Vista or Windows 7, you must Select IE to “Run as Administrator”. After completing PCPitstop OverDrive you can close your IE browser and re-open it Normally so that you are no longer running as administrator.

Go to: http://www.pcpitstop...pit/default.asp
Click on "Free Computer Check-up" listed below PC Pitstop OverDrive
In the User Login - Click on "Sign up FREE!"
You'll need to submit a valid email address and create your own password, then click - Create Account(button)

Now enter your email address and password to Log in, Select - Scan this system Now!(button)
You will then be asked to download an ActiveX component and allow it to install.
It is safe and does not compromise your privacy.
Follow the on-screen prompts to install the ActiveX and to allow the Full Tests to be run on your machine.

The Full Tests take about 2 1/2 - 3 minutes on most machines.
When complete, a Results - Summary - Recommended Fixes will be displayed.

Please post the URL internet address, from your Results, back here into this Topic Thread so that we can review the configuration and present performance levels of your machine.

Note: During the graphics 2D and graphics 3D testing, your screen will display some rapidly moving objects.
If you are sensitive to visual flashing, it may cause dizziness. Therefore, look away from the screen during that portion of the testing.

After reviewing the results we will be more informed and may be able to provide better recommendations for you to work towards improving your machine's performance.

While PCPitstop does offer a variety of Paid Products, the PCPitstop OverDrive testing is FREE. Please ignore the references to Paid Products. We prefer to provide manual solution instructions that you can apply directly to your machine.

Thanks to rshaffer61 for the PCPitstop information

NB: An example of the url that we require and the information that it leads to http://www.pcpitstop.com/betapit/sec.asp?conid=25271813

[MickRainbow]

Thanks for that


http://www.pcpitstop...?conid=25479341

Mick

PS it all seems good to me. Could it be a dodgy router causing the problem?

Edited by MickRainbow, 19 November 2013 - 03:49 PM.

[phillpower2]

You are welcome

Not sure about it being the router, possibly the firewall.

Try updating the chipset drivers for your MB first of all.

[MickRainbow]

Hey Phil, sorry to be a bit dopey but I can't find one any where . Could you give me a link please

[MickRainbow]

Cancel that Phil. I found it eventually, on Intel not Gigabyte site. However, it's still not working. I'd be pulling my hair out if I had any. Realtek PCIe GBE Family Controller
Current Driver Installed 7.75.827.2013
"This device is unknown or unsupported".

This is what the Intel Auto update is telling me.Please contact the manufacturer for possible updates

Mick

Edited by MickRainbow, 20 November 2013 - 06:19 AM.

[phillpower2]

See what - if anything DriverMax suggests
Please note that you are only allowed to download two drivers a day for free and be sure to uncheck the "install AVG toolbar" option.

As an asides Mick I noted µTorrent (two entries) in your list of installed software, are you aware of the risk of malware attack when downloading torrents.

[MickRainbow]

I downloaded an upto date chipset and another network driver fro Driver Max last night, but the problem persists. TBH I've been considering a fresh install with an SSD and it seems this might be the time to do it. As for the torrents. I do have anti virus etc and run Malwarebytes regular. Are torrents particularly dangerous? I've never had a problem with them as far as I know.

[phillpower2]

An SSD will speed up your boot times so I would say yes to that but can you try a different approach to the present issue first please;

Have the latest drivers for the Realtek device saved on your desktop.
Create a new restore point.
Go into Device Manager.
Right click on the Realtek Ethernet device.
Uninstall both the Realtek device and it`s drivers.
Restart the computer and allow the device to be detected by the Hardware Wizard and then install the drivers for the device that you saved earlier - please ensure that Windows does not install it`s own generic drivers for the device.

RE downloading torrents: Some information for you Here

[MickRainbow]

Phil, you're a star. it's finally working. Thanks for your help and your patience. And thanks for the torrent advice. I think I'm OK with that though and already take the prpoer precautions. Not sure why 2 instances of U-torrent was on there though. Any way thanks again for you help.


Mick

[phillpower2]

You are welcome and thanks for the follow up Mick

The problem with torrents is that while some are perfectly legal and free from malware many are not, ask any member of the GTG malware removal team and they will most likely not be able to recall how many people that they have helped remove malware from their machine that had originated from downloading a torrent, at least you are now better informed to make your own decision.

Tip
While I am on my soapbox another piece of info that you may find helpful is to avoid using so called "system optimizer software" as it often does more harm than good and the resultant fix suggested by the program will require a fee to be paid to the very same software provider that caused the problem, miekiemoes' Blog

[MickRainbow]

Thank's Phil. One final question. Does that include CCleaner? That's the only one I ever use.

Edited by MickRainbow, 24 November 2013 - 05:35 AM.

[phillpower2]

You are welcome Mick

CCleaner is fine for keeping things nice and tidy but steer clear of anything to do with the registry