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hard drive not detecting after it fell from knee height


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#1
Aakash_ryp

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Please suggest what should be done as my portable 500 GB Western Digital Hard drive is not detecting after it fell from knee height and contains a lot of crucial data
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#2
ex_agent

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When you plug it in, does it make any sound at all? It should sound like a faint hum and should vibrate slightly like something inside is moving.
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#3
Aakash_ryp

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yes it makes a sound like something is moving inside what should I do to it and any way to recover the data in it?
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#4
ex_agent

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is it a portable external hard drive or a desktop external hard drive?
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#5
Aakash_ryp

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it's a USB 3.0 Western Digital My Passport 500 GB external Hard Drive.
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#6
ex_agent

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it's possible that there's something wrong with the cable, though unlikely. I have had some success with disassembling external hard drives and using either a hard drive dock or a hard drive enclosure, however doing so would void any warranty that you may have with Western Digital. Inside of most portable external hard drives is just a standard laptop hard drive, so if it's an issue with the enclosure around it you should be able to remove the hard drive and put it into an enclosure. I will warn you though, doing this can cause further damage to the hard drive if you aren't careful with it, so I don't normally recommend this process unless you don't have any other options.
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#7
Aakash_ryp

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There is no warranty but please guide on how to connect it
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#8
ex_agent

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if possible would you be able to provide a model number or at least a picture of it? I want to do a little bit of research on it before going any further.
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#9
Aakash_ryp

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Thanks for the reply ..Please see it here the capacity of drive is 500 GB http://www.wdc.com/w...4178-705230.pdf
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#10
ex_agent

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the first thing you will need is either a hard drive docking station, a hard drive enclosure, or a SATA to USB adapter. The links are only to examples of the devices mentioned, not specific ones that you'll need. You can usually find them at local stores that carry electronics(i.e. walmart, target, bestbuy, radioshack, etc.)
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#11
ex_agent

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If this process works, the hard drive enclosure would be the best option as it would allow you to continue using it as an external hard drive. Once you've taken apart the old enclosure it will no longer be useable.
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#12
Aakash_ryp

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Thanks once again !!
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