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Windows has recovered from an unexpected shutdown


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#1
blackstone

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Thank you in advance for your help

My wife and daughter's computer has frequent crashes.
It may only be coincidence but it seems mostly to happen when my daughter is on Youtube. She just got a Sims gane and is unable to play more than a couple minutes before it crashes.
Somehow, I have a suspicion that it's a video card.
This is a factory refurb of a leased business computer and can't locate anything in device driver

Under sound, video, etc it lists "High Definition Audio Device"
And in Display Adapter "Intel Q35 Express Chipset Family

Event Viewer has several errors related to display
"Display driver igfx has stopped working and successfully recovered"

Here is the error message:



Quote:



Windows has recovered from an unexpected shutdown.
Problem Event Name BlueScreen
OS Version 6.1.7601.2.1.0.256.48
Locale ID 1033

Addl info
BCCode 119
BCP1 0000000000000001
BCP2 00000000005A177
BCP3 00000000005A15F
BCP4 00000000005A15E
OS Version 6_1_7601
Service Pack 1_0
Product 256_1

Here is my info fron Belarc Advisor:



Quote:



Operating System System Model
Windows 7 Professional (x64) Service Pack 1 (build 7601)
Install Language: English (United States)
System Locale: English (United States)
Installed: 8/23/2013 1:58:43 AM
Boot Mode: BIOS (Secure Boot not supported) Hewlett-Packard HP Compaq dc7800p Small Form Factor
System Serial Number: 2UA8030NYC
Chassis Serial Number: 2UA8030NYC
Enclosure Type: Low Profile Desktop
Processor a Main Circuit Board b
1.80 gigahertz Intel Core Duo
64 kilobyte primary memory cache
1024 kilobyte secondary memory cache
64-bit ready
Multi-core (2 total)
Not hyper-threaded Board: Hewlett-Packard 0AA8h
Serial Number: 2UA8030NYC
Bus Clock: 800 megahertz
BIOS: Hewlett-Packard 786F1 v01.04 07/18/2007
Drives Memory Modules c,d
316.03 Gigabytes Usable Hard Drive Capacity
249.99 Gigabytes Hard Drive Free Space

LITE-ON COMBO SHC-48S7K ATA Device [Optical drive]

WDC WD3200AVJS-63B6A0 [Hard drive] (320.07 GB) -- drive 0, s/n WD-WCAT11485512, rev 01.03A02, SMART Status: Healthy 6128 Megabytes Usable Installed Memory

Slot 'XMM1' has 1024 MB (serial number F3551ED6)
Slot 'XMM2' has 2048 MB
Slot 'XMM3' has 2048 MB
Slot 'XMM4' has 1024 MB (serial number F4551ED6)
Local Drive Volumes


c: (NTFS on drive 0) 316.03 GB 249.99 GB free
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#2
zep516

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Hi blackstone,

It maybe an issue related to HP computers, see Here.

Thanks
Joe :)

Edited by zep516, 14 December 2013 - 08:43 PM.

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#3
blackstone

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Joe, thank you for this.
I found a few other igfx fixes that didn't help.
I'll give this a shot and report back
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#4
zep516

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You're welcome :)

Let us know how goes.

Joe
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#5
blackstone

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I went to the HP site in the link and downloaded a couple drivers.
Then I had my daughter try her Sims game again
It froze up after just a minute or two.

I'm wondering if it may be a graphics card.
If so, what may be the minimum I can get away with?

Amazon has them from $30-$300+

Does it sound like this may worK?
EVGA GeForce 8400 GS 1 GB DDR3 PCI Express 2.0 DVI/HDMI/VGA Graphics Card, 01G-P3-1302-LR
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#6
zep516

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Hi

What's the make and model # of the computer?

Enclosure Type: Low Profile Desktop That could make a difference

When I get the make and model, all I do is Google, the make and model along with the word "graphics card".


Thanks
Joe :)

Edited by zep516, 14 December 2013 - 09:24 PM.

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#7
blackstone

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Let me try that.
How do I know what will be adequate for this game?
Thank you
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#8
zep516

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Google the "name of the game" and the words "system requirements"

Thanks
Joe :)

Edited by zep516, 14 December 2013 - 10:59 PM.

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#9
blackstone

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Thank you
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