[Mark Green]

Hi,

Just recently my Internet Explorer stopped working. I am able to use other browsers (Firefox, etc.). All I get is a white screen and the Internet Options tool is not accessible. I tried to reset I.E. settings but I keep getting a dialogue stating other windows are open and must be closed to start the reset (but I don't have any other programs running..at least that are visible!). I did perform a restore to a previous point (for a different issue) before I started having this problem so I am assuming that may have caused the problem. Any help would be greatly appreciated. Thanks.

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Let's try to determine if an add-on could be causing this issue.
Start IE in No Add-ons mode. In Windows 7 click the Windows Orb in the bottom left corner (the Start button) then type "Internet Explorer" and click the "Internet Explorer (No Add-ons) option. If IE opens then the cause is a faulty add-on. Go to Tools -> Manage Add-ons. Change the Show drop-down to "all add-ons" and disable the first add-on. Close and restart IE normally. Do this until IE opens normally.

[jscrizzle]

Let's try to determine if an add-on could be causing this issue.
Start IE in No Add-ons mode. In Windows 7 click the Windows Orb in the bottom left corner (the Start button) then type "Internet Explorer" and click the "Internet Explorer (No Add-ons) option. If IE opens then the cause is a faulty add-on. Go to Tools -> Manage Add-ons. Change the Show drop-down to "all add-ons" and disable the first add-on. Close and restart IE normally. Do this until IE opens normally.

[Mark Green]

Thanks. That did the trick. I got down a handful of add-ons and found the culprit (WhiteSmoke New toolbar????). Great help as always. It is greatly appreciated.

[jscrizzle]

Great! Glad to hear it. Look in Programs and Features to see if the toolbar is there. If it is, uninstall it.