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FBI virus won't allow me to scan or use flash drive

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FBI virus won't allow me to scan with the flash drive that I down loaded OTL on. I don't know what I'm doing wrong.
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    Malware Expert

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Try bootable usb with FRST:

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I am now able to get to windows through safe mode and I scanned MBAM and it found infections each time but when I reboot the FBI virus still appears to be there. Should I continue to scan with MBAM or is there another Cleaner I should try. At least now I can get to my files but not the internet.
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    Malware Expert

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Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will produce a log called FRST.txt in the same directory the tool is run from.
  • Please copy and paste log back here.
  • The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.

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Attached File  Addition.txt   17.65KB   50 downloadsHere is the log from the scan. Not sure what it all means but I doesn't sound good even to me.Attached File  FRST.txt   21.43KB   133 downloads Hope I did this right.

Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 23-12-2013
Ran by Amanda (administrator) on AMANDA-PC on 24-12-2013 07:11:41
Running from F:\virus
Windows 7 Ultimate (X64) OS Language: English(US)
Internet Explorer Version 9
Boot Mode: Safe Mode (with Networking)

==================== Processes (Whitelisted) =================

(SUPERAntiSpyware.com) C:\Program Files\SUPERAntiSpyware\SASCore64.exe

==================== Registry (Whitelisted) ==================

HKLM\...\Run: [HotKeysCmds] - C:\Windows\system32\hkcmd.exe [ ] ()
HKLM-x32\...\Run: [Adobe Acrobat Speed Launcher] - C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\acrobat_sl.exe [38768 2009-10-03] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [Acrobat Assistant 8.0] - C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\acrotray.exe [640376 2009-10-02] (Adobe Systems Inc.)
HKLM-x32\...\Run: [V0400Mon.exe] - C:\Windows\V0400Mon.exe [32768 2007-06-03] (Creative Technology Ltd.)
HKLM-x32\...\Run: [AppleSyncNotifier] - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe [59240 2011-09-27] (Apple Inc.)
HKLM-x32\...\Run: [Adobe ARM] - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [935288 2009-09-04] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [APSDaemon] - C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe [59280 2012-08-27] (Apple Inc.)
HKLM-x32\...\Run: [HTC Sync Loader] - C:\Program Files (x86)\HTC\HTC Sync 3.0\htcUPCTLoader.exe [634880 2011-12-20] ()
HKLM-x32\...\Run: [QuickTime Task] - C:\Program Files (x86)\QuickTime\QTTask.exe [421888 2012-04-18] (Apple Inc.)
HKLM-x32\...\Run: [iTunesHelper] - C:\Program Files (x86)\iTunes\iTunesHelper.exe [421776 2012-09-09] (Apple Inc.)
HKLM-x32\...\Run: [SunJavaUpdateSched] - C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe [248040 2010-02-18] (Sun Microsystems, Inc.)
HKLM-x32\...\RunOnce: [Malwarebytes Anti-Malware] - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent [532040 2013-04-04] (Malwarebytes Corporation)
HKLM-x32\...\Runonce: [Malwarebytes Anti-Malware (cleanup)] - rundll32.exe "C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\cleanup.dll",ProcessCleanupScript [x]
Winlogon\Notify\igfxcui: C:\Windows\system32\igfxdev.dll (Intel Corporation)
HKCU\...\Run: [msnmsgr] - C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe [3872080 2010-04-17] (Microsoft Corporation)
HKCU\...\Run: [MobileDocuments] - C:\Program Files (x86)\Common Files\Apple\Internet Services\ubd.exe
HKCU\...\Run: [Facebook Update] - C:\Users\Amanda\AppData\Local\Facebook\Update\FacebookUpdate.exe [138096 2012-07-12] (Facebook Inc.)
HKCU\...\Run: [Skype] - C:\Program Files (x86)\Skype\Phone\Skype.exe [17148552 2012-02-29] (Skype Technologies S.A.)
HKCU\...\Run: [xA2oxSonRUjbG] - C:\Users\Amanda\AppData\Local\build.exe [108032 2013-05-06] (Корпорация Майкрософт)
MountPoints2: F - F:\LaunchU3.exe -a
HKU\JR\...\Run: [Steam] - "C:\Program Files (x86)\Steam\Steam.exe" -silent
HKU\JR\...\Run: [Facebook Update] - C:\Users\JR\AppData\Local\Facebook\Update\FacebookUpdate.exe [138096 2013-06-20] (Facebook Inc.)
HKU\JR\...\Run: [SUPERAntiSpyware] - C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe [5622512 2013-05-14] (SUPERAntiSpyware.com)

==================== Internet (Whitelisted) ====================

HKCU\Software\Microsoft\Internet Explorer\Main,Start Page Redirect Cache = http://www.msn.com/
HKCU\Software\Microsoft\Internet Explorer\Main,Start Page Redirect Cache_TIMESTAMP = 0xF38C5CBE5AF8CA01
HKCU\Software\Microsoft\Internet Explorer\Main,Start Page Redirect Cache AcceptLangs = en-us
HKCU\Software\Microsoft\Internet Explorer\Main,Backup.Old.Start Page = http://www.msn.com/?...kyp&ocid=skydhp
HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://start.funmood...B&cr=2005850280
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Start Page = http://start.funmood...B&cr=2005850280
URLSearchHook: HKCU - Default Value = {dd716bcd-bc24-e944-69b7-b26d74121c70}
URLSearchHook: HKCU - (No Name) - {81017EA9-9AA8-4A6A-9734-7AF40E7D593F} - No File
URLSearchHook: HKCU - FCToolbarURLSearchHook Class - {dd716bcd-bc24-e944-69b7-b26d74121c70} - C:\Program Files (x86)\BucksBee Loyalty Plugin - 100884.rs\Helper.dll ()
StartMenuInternet: IEXPLORE.EXE - C:\Program Files (x86)\Internet Explorer\iexplore.exe
SearchScopes: HKLM - {0B4A10D1-FBD6-451d-BFDA-F03252B05984} URL = http://start.funmood...B&cr=2005850280
SearchScopes: HKLM-x32 - Backup.Old.DefaultScope {0B4A10D1-FBD6-451d-BFDA-F03252B05984}
SearchScopes: HKLM-x32 - {0B4A10D1-FBD6-451d-BFDA-F03252B05984} URL = http://start.funmood...B&cr=2005850280
SearchScopes: HKLM-x32 - {5d7e2ae3-de3b-4de0-8f15-014e8ecaf4ee} URL = http://search.mywebs...r={searchTerms}
SearchScopes: HKLM-x32 - {6074CB4B-AAF5-A857-5CF9-1F8C40D98BFA} URL = http://slirsredirect...mrud=22-05-2010
SearchScopes: HKCU - DefaultScope {409DD3B4-D1F8-EC6E-EDBD-2367FDA78762} URL = http://start.funmood...B&cr=2005850280
SearchScopes: HKCU - Backup.Old.DefaultScope {409DD3B4-D1F8-EC6E-EDBD-2367FDA78762}
SearchScopes: HKCU - {0B4A10D1-FBD6-451d-BFDA-F03252B05984} URL = http://slirsredirect...mrud=22-05-2010
SearchScopes: HKCU - {409DD3B4-D1F8-EC6E-EDBD-2367FDA78762} URL = http://start.funmood...B&cr=2005850280
SearchScopes: HKCU - {5d7e2ae3-de3b-4de0-8f15-014e8ecaf4ee} URL = http://search.mywebs...r={searchTerms}
SearchScopes: HKCU - {6074CB4B-AAF5-A857-5CF9-1F8C40D98BFA} URL = http://www.bing.com/...015&form=ZGAIDF
SearchScopes: HKCU - {91607fa7-3c2f-4f90-93e3-d5337a6b0ac2} URL = Playbryte-fa-ptn/search/redirect/?type=default&user_id=60a2f613-d14a-4e69-a795-c858e1aeacba&query={searchTerms}
SearchScopes: HKCU - {DECA3892-BA8F-44b8-A993-A466AD694AE4} URL = http://search.yahoo....p={searchTerms}
SearchScopes: HKCU - {F2C67326-B902-4914-9420-CA6EE6611FF3} URL = http://websearch.ask...8-F450786158DF
BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
BHO-x32: No Name - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO-x32: Adobe PDF Link Helper - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll (Adobe Systems Incorporated)
BHO-x32: BucksBee Loyalty Plugin - 100884.rs - {531D0355-4050-2CB4-2902-6A0CC0372774} - C:\Program Files (x86)\BucksBee Loyalty Plugin - 100884.rs\BucksBee Loyalty Plugin.dll (Freecause Inc.)
BHO-x32: No Name - {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO-x32: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll (Google Inc.)
BHO-x32: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll (Adobe Systems Incorporated)
BHO-x32: Skype Browser Helper - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll (Skype Technologies S.A.)
BHO-x32: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll (Sun Microsystems, Inc.)
BHO-x32: SmartSelect Class - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll (Adobe Systems Incorporated)
Toolbar: HKLM - Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
Toolbar: HKLM-x32 - Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll (Adobe Systems Incorporated)
Toolbar: HKLM-x32 - No Name - {b278d9f8-0fa9-465e-9938-0c392605d8e3} - No File
Toolbar: HKLM-x32 - Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll (Google Inc.)
Toolbar: HKCU - No Name - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - No File
Toolbar: HKCU - No Name - {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
Toolbar: HKCU - Google Toolbar - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
DPF: HKLM-x32 {8100D56A-5661-482C-BEE8-AFECE305D968} http://upload.facebo...oUploader55.cab
DPF: HKLM-x32 {935F9B04-0C7B-4454-A391-348C54AD7ADD} http://webgames.d.tm...BGamePlayer.cab
DPF: HKLM-x32 {9C23D886-43CB-43DE-B2DB-112A68D7E10A} http://lads.myspace....ceUploader2.cab
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - No File
Handler-x32: http\0x00000001 - {E1D2BF42-A96B-11d1-9C6B-0000F875AC61} - C:\Program Files (x86)\Common Files\System\Ole DB\MSDAIPP.DLL (Microsoft Corporation)
Handler-x32: http\oledb - {E1D2BF40-A96B-11d1-9C6B-0000F875AC61} - C:\Program Files (x86)\Common Files\System\Ole DB\MSDAIPP.DLL (Microsoft Corporation)
Handler-x32: https\0x00000001 - {E1D2BF42-A96B-11d1-9C6B-0000F875AC61} - C:\Program Files (x86)\Common Files\System\Ole DB\MSDAIPP.DLL (Microsoft Corporation)
Handler-x32: https\oledb - {E1D2BF40-A96B-11d1-9C6B-0000F875AC61} - C:\Program Files (x86)\Common Files\System\Ole DB\MSDAIPP.DLL (Microsoft Corporation)
Handler-x32: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\Program Files (x86)\Windows Live\Messenger\msgrapp.14.0.8117.0416.dll (Microsoft Corporation)
Handler-x32: msdaipp\0x00000001 - {E1D2BF42-A96B-11d1-9C6B-0000F875AC61} - C:\Program Files (x86)\Common Files\System\Ole DB\MSDAIPP.DLL (Microsoft Corporation)
Handler-x32: msdaipp\oledb - {E1D2BF40-A96B-11d1-9C6B-0000F875AC61} - C:\Program Files (x86)\Common Files\System\Ole DB\MSDAIPP.DLL (Microsoft Corporation)
Handler-x32: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\Program Files (x86)\Windows Live\Messenger\msgrapp.14.0.8117.0416.dll (Microsoft Corporation)
Handler-x32: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll (Skype Technologies S.A.)
Handler-x32: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll (Skype Technologies)
Tcpip\Parameters: [DhcpNameServer]

CHR HomePage: hxxp://www.google.com/
CHR RestoreOnStartup: "hxxp://www.google.com/"
CHR Plugin: (Shockwave Flash) - C:\Program Files (x86)\Google\Chrome\Application\30.0.1599.101\PepperFlash\pepflashplayer.dll ()
CHR Plugin: (Chrome Remote Desktop Viewer) - internal-remoting-viewer
CHR Plugin: (Native Client) - C:\Program Files (x86)\Google\Chrome\Application\30.0.1599.101\ppGoogleNaClPluginChrome.dll ()
CHR Plugin: (Chrome PDF Viewer) - C:\Program Files (x86)\Google\Chrome\Application\30.0.1599.101\pdf.dll ()
CHR Plugin: (Adobe Acrobat) - C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Browser\nppdf32.dll (Adobe Systems Inc.)
CHR Plugin: (Java Deployment Toolkit - C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeploytk.dll (Sun Microsystems, Inc.)
CHR Plugin: (Java™ Platform SE 6 U20) - C:\Program Files (x86)\Java\jre6\bin\new_plugin\npjp2.dll (Sun Microsystems, Inc.)
CHR Plugin: (QuickTime Plug-in 7.7.2) - C:\Program Files (x86)\QuickTime\plugins\npqtplugin.dll (Apple Inc.)
CHR Plugin: (QuickTime Plug-in 7.7.2) - C:\Program Files (x86)\QuickTime\plugins\npqtplugin2.dll (Apple Inc.)
CHR Plugin: (QuickTime Plug-in 7.7.2) - C:\Program Files (x86)\QuickTime\plugins\npqtplugin3.dll (Apple Inc.)
CHR Plugin: (QuickTime Plug-in 7.7.2) - C:\Program Files (x86)\QuickTime\plugins\npqtplugin4.dll (Apple Inc.)
CHR Plugin: (QuickTime Plug-in 7.7.2) - C:\Program Files (x86)\QuickTime\plugins\npqtplugin5.dll (Apple Inc.)
CHR Plugin: (QuickTime Plug-in 7.7.2) - C:\Program Files (x86)\QuickTime\plugins\npqtplugin6.dll (Apple Inc.)
CHR Plugin: (QuickTime Plug-in 7.7.2) - C:\Program Files (x86)\QuickTime\plugins\npqtplugin7.dll (Apple Inc.)
CHR Plugin: (Google Update) - C:\Program Files (x86)\Google\Update\\npGoogleUpdate3.dll No File
CHR Plugin: (iTunes Application Detector) - C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll ()
CHR Plugin: (Unity Player) - C:\Users\Amanda\AppData\LocalLow\Unity\WebPlayer\loader\npUnity3D32.dll (Unity Technologies ApS)
CHR Plugin: (Facebook Video Calling Plugin) - C:\Users\Amanda\AppData\Local\Facebook\Video\Skype\npFacebookVideoCalling.dll (Skype Limited)
CHR Plugin: (Shockwave Flash) - C:\Windows\system32\Macromed\Flash\NPSWF32.dll No File
CHR Plugin: (Silverlight Plug-In) - c:\Program Files (x86)\Microsoft Silverlight\5.1.10411.0\npctrl.dll ( Microsoft Corporation)
CHR Extension: (Google Docs) - C:\Users\Amanda\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0
CHR Extension: (Google Drive) - C:\Users\Amanda\AppData\Local\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf\6.3_0
CHR Extension: (YouTube) - C:\Users\Amanda\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo\4.2.5_0
CHR Extension: (Google Search) - C:\Users\Amanda\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf\
CHR Extension: (Gmail) - C:\Users\Amanda\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_0
CHR HKLM\...\Chrome\Extension: [bbjciahceamgodcoidkjpchnokgfpphh] - C:\Users\Amanda\AppData\Local\funmoods.crx
CHR HKLM\...\Chrome\Extension: [cjpglkicenollcignonpgiafdgfeehoj] - C:\Users\Amanda\AppData\Local\funmoods-speeddial.crx

==================== Services (Whitelisted) =================

R2 !SASCORE; C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE [143120 2013-05-23] (SUPERAntiSpyware.com)
S2 MBAMScheduler; C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [418376 2013-04-04] (Malwarebytes Corporation)
S2 MBAMService; C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [701512 2013-04-04] (Malwarebytes Corporation)
S2 PassThru Service; C:\Program Files (x86)\HTC\Internet Pass-Through\PassThruSvr.exe [88576 2011-09-15] ()

==================== Drivers (Whitelisted) ====================

S3 MBAMProtector; C:\Windows\system32\drivers\mbam.sys [25928 2013-04-04] (Malwarebytes Corporation)
R3 RTL8187B; C:\Windows\System32\DRIVERS\RTL8187B.sys [416768 2009-06-10] (Realtek Semiconductor Corporation )
S1 SASDIFSV; C:\Program Files\SUPERAntiSpyware\SASDIFSV64.SYS [14928 2011-07-22] (SUPERAdBlocker.com and SUPERAntiSpyware.com)
S1 SASKUTIL; C:\Program Files\SUPERAntiSpyware\SASKUTIL64.SYS [12368 2011-07-12] (SUPERAdBlocker.com and SUPERAntiSpyware.com)
S3 VF0400Afx; C:\Windows\System32\Drivers\V0400Afx.sys [214240 2007-06-10] (Creative Technology Ltd.)
S3 VF0400Vfx; C:\Windows\System32\DRIVERS\V0400VFx.sys [12288 2007-03-05] (EyePower Games Pte. Ltd.)
S3 VF0400Vid; C:\Windows\System32\DRIVERS\V0400Vid.sys [204736 2007-06-06] (Creative Technology Ltd.)

==================== NetSvcs (Whitelisted) ===================

==================== One Month Created Files and Folders ========

2013-12-24 07:10 - 2013-12-24 07:10 - 00000000 ____D C:\FRST
2013-12-23 08:24 - 2013-12-23 08:25 - 00001650 _____ C:\Users\Amanda\Desktop\Rkill.txt
2013-12-23 08:24 - 2013-12-23 08:24 - 00000000 ____D C:\Users\Amanda\Desktop\rkill
2013-12-14 23:07 - 2013-12-23 14:34 - 00009086 _____ C:\Windows\PFRO.log
2013-12-14 23:01 - 2013-12-14 23:01 - 08699272 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerInstaller.exe

==================== One Month Modified Files and Folders =======

2013-12-24 07:11 - 2009-07-14 00:13 - 00726142 _____ C:\Windows\system32\PerfStringBackup.INI
2013-12-24 07:10 - 2013-12-24 07:10 - 00000000 ____D C:\FRST
2013-12-24 05:26 - 2013-10-16 10:48 - 00003861 _____ C:\Windows\WindowsUpdate.log
2013-12-23 14:36 - 2012-02-09 16:55 - 00000000 ____D C:\Users\Amanda\AppData\Local\Htc
2013-12-23 14:36 - 2010-05-21 22:17 - 00000000 ____D C:\Users\Amanda\Tracing
2013-12-23 14:35 - 2013-01-12 19:34 - 00000894 _____ C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job
2013-12-23 14:34 - 2013-12-14 23:07 - 00009086 _____ C:\Windows\PFRO.log
2013-12-23 14:34 - 2013-08-28 16:50 - 00002746 _____ C:\Windows\setupact.log
2013-12-23 14:34 - 2009-07-14 00:08 - 00000006 ____H C:\Windows\Tasks\SA.DAT
2013-12-23 09:48 - 2012-09-03 09:42 - 00001069 _____ C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk
2013-12-23 09:48 - 2012-09-03 09:42 - 00000000 ____D C:\Program Files (x86)\Malwarebytes' Anti-Malware
2013-12-23 08:25 - 2013-12-23 08:24 - 00001650 _____ C:\Users\Amanda\Desktop\Rkill.txt
2013-12-23 08:24 - 2013-12-23 08:24 - 00000000 ____D C:\Users\Amanda\Desktop\rkill
2013-12-23 07:56 - 2013-01-12 19:34 - 00000830 _____ C:\Windows\Tasks\Adobe Flash Player Updater.job
2013-12-23 07:55 - 2013-01-12 19:34 - 00000898 _____ C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job
2013-12-23 07:53 - 2013-06-20 08:33 - 00000916 _____ C:\Windows\Tasks\FacebookUpdateTaskUserS-1-5-21-3720689192-4100693960-38180999-1002UA.job
2013-12-23 07:53 - 2012-03-29 15:45 - 00000932 _____ C:\Windows\Tasks\FacebookUpdateTaskUserS-1-5-21-3720689192-4100693960-38180999-1000UA.job
2013-12-23 07:53 - 2012-03-29 15:45 - 00000910 _____ C:\Windows\Tasks\FacebookUpdateTaskUserS-1-5-21-3720689192-4100693960-38180999-1000Core.job
2013-12-22 16:29 - 2012-09-23 19:00 - 00000000 ____D C:\Program Files (x86)\Playbryte
2013-12-22 11:28 - 2009-07-14 00:08 - 00032540 _____ C:\Windows\Tasks\SCHEDLGU.TXT
2013-12-14 23:08 - 2012-02-11 16:23 - 00000000 ____D C:\Users\JR\AppData\Local\Htc
2013-12-14 23:05 - 2013-01-12 19:34 - 00003894 _____ C:\Windows\System32\Tasks\GoogleUpdateTaskMachineUA
2013-12-14 23:05 - 2013-01-12 19:34 - 00003642 _____ C:\Windows\System32\Tasks\GoogleUpdateTaskMachineCore
2013-12-14 23:02 - 2013-01-12 19:34 - 00003768 _____ C:\Windows\System32\Tasks\Adobe Flash Player Updater
2013-12-14 23:01 - 2013-12-14 23:01 - 08699272 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerInstaller.exe
2013-12-14 23:01 - 2013-06-20 08:33 - 00000894 _____ C:\Windows\Tasks\FacebookUpdateTaskUserS-1-5-21-3720689192-4100693960-38180999-1002Core.job
2013-12-14 23:01 - 2013-01-12 19:34 - 00692616 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerApp.exe
2013-12-14 23:01 - 2013-01-12 19:34 - 00071048 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

C:\Users\JR\AppData\Local\{b348d045-aa5d-5fe2-dac3-3c924fab47cb}\U\[email protected]

Files to move or delete:

Some content of TEMP:

==================== Bamital & volsnap Check =================

C:\Windows\System32\winlogon.exe => MD5 is legit
C:\Windows\System32\wininit.exe => MD5 is legit
C:\Windows\SysWOW64\wininit.exe => MD5 is legit
C:\Windows\explorer.exe => MD5 is legit
C:\Windows\SysWOW64\explorer.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\SysWOW64\svchost.exe => MD5 is legit
C:\Windows\System32\services.exe => MD5 is legit
C:\Windows\System32\User32.dll => MD5 is legit
C:\Windows\SysWOW64\User32.dll => MD5 is legit
C:\Windows\System32\userinit.exe => MD5 is legit
C:\Windows\SysWOW64\userinit.exe => MD5 is legit
C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit

LastRegBack: 2013-12-22 16:51

==================== End Of Log ============================

Edited by RKinner, 24 December 2013 - 10:04 AM.

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Download the attached fixlist.txt to the same location as FRST
Run FRST and press Fix
A fix log will be generated please post that then you should be able to boot into regular mode. Run FRST again, check the Additions box and then Scan. You will get two logs. Post them both.

Also I see Zero Access so let's try Combofix:


:!: It must be saved to your desktop, do not run it from your browser:!:

:!: Disable your Antivirus software when downloading or running Combofix. If it has Script Blocking features, please disable these as well. See: http://www.bleepingc...opic114351.html

:!: Turn off your screen saver so you can see what is going on

Download and Save this file -- to your Desktop -- from either of these two sources:

Rightclick on ComboFix and select Run As Administrator to start the program.

* :!: Important: Have no other programs running. Your Task Bar should be clear of any program entries including your Browser.

* A window may open with a series of Disclaimers. Accept the Disclaimers to start the fix.

Do not touch your mouse/keyboard until the scan has completed, as this may cause the process to stall or your computer to lock. (You may want to disable the screen saver before the scan) The scan will temporarily disable your desktop, and if interrupted may leave your desktop disabled. If this occurs, please reboot to restore the desktop. Even when ComboFix appears to be doing nothing, look at your Drive light. If it is flashing, Combofix is still at work.
You should get a log when it finishes. If not this may mean you have the new version of Zero Access malware so run Combofix a second time.
If you still don't get a log search for Combofix.txt. It is usually at => C:\Combofix\Combofix.txt. I'll need to see that in your reply.
If you get an error about a registry value when you try to run a program, then just reboot to clear it.

Let's also run TDSSKiller:
Download TDSSKiller:
Save it to your desktop then run it by right clicking and Run As Admin.

before you hit the Scan hit Change Parameters and check the two items under Additional Options. OK then Scan.
In this mode it is prone to false positives so do not change the SKIP option to DELETE unless it says TDSS.
When done, a log file should be created on your C: drive named "TDSSKiller.txt" please copy and paste the contents in your next reply. If TDSSKiller alerts you that the system needs to reboot, please consent.

Let's check for remaining problems:

Right click on (My) Computer and select Manage (Continue) Then click on the arrow in front of Event Viewer. Next Click on the arrow in front of Windows Logs Right click on System and Clear Log, Clear. Repeat for Application.


Start, All Programs, Accessories then right click on Command Prompt and Run as Administrator. Then type (with an Enter after each line).
sfc  /scannow

(This will check your critical system files. Does this finish without complaint? IF it says it couldn't fix everything then:

Copy the next two lines:

findstr /c:"[SR]" \windows\logs\cbs\cbs.log > \windows\logs\cbs\junk.txt
notepad \windows\logs\cbs\junk.txt

Start, All Programs, Accessories, right click on Command Prompt and Run as Administrator, Continue. Right click and Paste or Edit then Paste and the copied line should appear.
Hit Enter. Copy and paste the text from notepad or if it is too big, just attach the file.)

1. Please download the Event Viewer Tool by Vino Rosso
and save it to your Desktop:
2. Right-click VEW.exe and Run AS Administrator
3. Under 'Select log to query', select:

* System
4. Under 'Select type to list', select:
* Error
* Warning

Then use the 'Number of events' as follows:

1. Click the radio button for 'Number of events'
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.

Please post the Output log in your next reply then repeat but select Application.
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I tried the suggestions not sure I did them right but couldn't complete that last scan still can'i get on without safe mode. Don't know what I'm doing wrong. I'm attaching the logs. thanks

Attached Files

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Copy the text between the lines of stars by highlighting and Ctrl + c.


C:\Program Files\Common

c:\users\JR\AppData\Local\Facebook\Update\FacebookUpdate.exe [2013-06-20 13:33]
c:\users\JR\AppData\Local\Facebook\Update\FacebookUpdate.exe [2013-06-20 13:33]


"Facebook Update"=-


Now open notepad (Start, Run, notepad, OK) and Ctrl + V to paste the text into Notepad. Make sure you got it all then File, SAVE AS, (to your Desktop), CFScript , OK. Close notepad. (Overwrite the old one if it's still there.) You should see a file CFScript.txt on your desktop.

Pause your anti-virus.

Drag CFScript.txt over to Combofix and let go Combofix should start on its own.

Post the new log.

Looks like you got carried away with TDSSKiller and killed off stuff that wasn't bad. Hope it didn't break anything important.
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I added the the CFScript and Combo did a scan attached is the log

Attached Files

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Can you boot into regular mode now?
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I am able to boot normal now but no internet. I believe that to be a separate issue. Do I need to do anything else to the PC?

Edited by wylli501, 30 December 2013 - 02:38 PM.

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In IE, Files, uncheck Work Offline. Restart IE and test. If still no good:

In IE, Tools, Internet Options, Connections, LAN Settings, then uncheck all boxes and OK. Close IE and restart IE.

In FireFox, (Tools or the Firefox button), Options, Advanced, Settings, check No Proxy then OK. Close Firefox and restart Firefox.

In Chrome, Wrench, Options, Under the Hood, Change Proxy Settings, uncheck all boxes, OK.

Restart and test. If still no good:

Start, All Programs, Accessories, Command Prompt. Type with an Enter after each line in the code box:

ipconfig /flushdns

netsh  winsock  reset catalog

netsh  int  ipv4  reset  %userprofile%\Desktop\reset4.log 
netsh  int  ipv6  reset  %userprofile%\Desktop\reset6.log 

NetSH WinHTTP reset proxy

(I use two spaces in the code box so you will be sure to see where 1 space goes.)

Reboot and test. If it still doesn't work:

1. Click "Start," click "Control Panel," click "Network and Sharing Center," and then under View your Active
2. Click on the blue to the right of Connections.and then click Properties.
3. On the General tab (for a local area connection), or the Networking tab (for all other connections), click "Internet Protocol Version 4 (TCP/IPv4)", and then click "Properties."

4. Click "Use the following DNS server addresses," and then type in the Preferred DNS server and in the Alternate DNS server boxes.

5. Click "OK"

Reboot and test. If it still doesn't work:

(Start) Right click on My Computer, select Manage then Device Manager. Find the Network Adapters and click on the + in front to open up the sub entries. Right click on each sun-entry under Network Adapters and Uninstall. (Doesn't hurt to write down the names in case you need to download the drivers from the PC Maker's website. Normally you don't but with malware you never know.) Reboot and test. If it still doesn't work:

Start, All Programs, Accessories, Command Prompt. Type with an Enter after each line in the code box:

ipconfig  /all
ipconfig  /release
ipconfig  /renew
ipconfig  /all

Report any errors you get and the IP addresses of the last ipconfig /all
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Everything is working now! Thanks so much for your help. Can't thank you enough. Happy New Year!!
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Unless you see other problems I think we are done and can clean up

Copy the following:


Right click on OTL and Run As Administrator. In the Custom Scans/Fixes box at the bottom, paste in the copied text (Ctrl + v) and then hit Run Fix.

That will get the last of the malware off the system.

You can uninstall or delete any tools we had you download and their logs.

If we ran Combofix:To uninstall combofix, copy the next line:

"%userprofile%\Desktop\combofix.exe" /Uninstall

Start, All Programs, Accessories then right click on Command Prompt and Run As Administrator.
then right click, Paste, then hit Enter.

OTL has a cleanup tab but DO NOT USE IT!. There are reports that it leaves the PC unbootable. Instead just delete OTL.exe and the folder c:\_OTL.

To hide hidden files again:

Vista or Win7

# Open the Control Panel menu and click Folder Options.
# After the new window appears select the View tab.
# Remove the check in the checkbox labeled Display the contents of system folders.
# Under the Hidden files and folders section select the radio button labeled Do not Show hidden files and folders.
# Check the checkbox labeled Hide protected operating system files.
# Press the Apply button and then the OK button and exit My Computer.

Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.

Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program. There is an exploit out there now that can use it to get on your PC. For Adobe Reader: Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript. OK Close program. It's the same for Foxit reader except you uncheck Enable Javascript Actions.

Unless you have the latest version of Avast which has its own update checker: To help keep your programs up-to-date you should download and run the UpdateChecker:
(You don't need to download Betas and if there is a program you don't use you can just uninstall it rather than update it. Exception is MSN messenger which appears to be part of Windows.)
If you get a blocked program notice after installing updatechecker then change it to not run at start then manually run it once a week.
Seems to work best if Firefox is the default browser. Windows always hides its icon so you need to unhide it. Click on the up arrow to the left of the clock. Then click on Customize. Maximize the window so you can see all of the options. Scroll Down and find the File Hippo UpdateChecker and change its Behaviors to Show Icon and Notifications. OK. When you reboot you should see the icon. It will take it a minute to finish checking then it will put up a bubble if you need to update something. Click on the bubble and it should open in your browser. (Seems to work best if it uses Firefox. If you do not use Firefox as your default browser then right click on the icon and click on Settings. Then on Results. Change the Open Results in Default Browser to Custom Browser and then select the line that has Firefox.exe in it. While there, also check Hide Beta Versions. OK. ) You will see a list of programs that have updates with green down arrows next to them. You do not need to download any Beta Versions. There is an option Settings to Hide Beta Versions. I do not advise updating Windows Messenger unless you really use it so I right click on the Icon and Customize Results then find Microsoft Messenger and change Show All Releases to Hide All Releases. OK.

You can also try Secunia PSI http://secunia.com/v...l/download_psi/ Same kind of info. You don't need both.
If you use Chrome/Firefox/IE then get the AdBlock Plus Add-on. Go to adblockplus.org with each browser and get the add-on.

If Chrome/Firefox is slow loading make sure it only has the current Java add-on. Then download and run Speedy Fox.
http://www.crystalidea.com/speedyfox . Close Chrome/Firefox. Hit Optimize. You can run it any time that Chrome/Firefox seems slow.

Be warned: If you use Limewire, utorrent or any of the other P2P programs you will almost certain be coming back to the Malware Removal forum. If you must use P2P then submit any files you get to http://virustotal.com before you open them.

Due to a recent rise in the number of Crytolocker infections I am now recommending you install:



The free version does not update on its own so you should check for updated versions once in a while.

If you have a router, log on to it today and change the default password! If using a Wireless router you really should be using encryption on the link. Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business. See http://www.king5.com...-120637284.html and http://www.seattlepi...ted-1344185.php for why encryption is important. If you don't know how, visit the router maker's website. They all have detailed step by step instructions or a wizard you can download.

Special note on Java. Old Java versions should be removed after first clearing the Java Cache by following the instructions in:
Then remove the old versions by going to Control Panel, Programs and Features and Uninstall all Java programs which are not Java Version 7 update 25 or better. These may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE, J2SE. Get the latest version from Java.com. They will usually attempt to foist some garbage like the Ask toolbar, Yahoo toolbar or McAfee Security Scan on you as part of the download. Just uncheck the garbage before the download (or install) starts. If you use a 64-bit browser and want the 64-bit version of Java you need to use it to visit java.com.
Due to multiple security problems with Java we are now recommending that it not be installed unless you absolutely know you need it. IF that is the case then go to Control Panel, Java, Security and slide it up to the highest level. OK.

Make sure Windows Updates is turned and that it works. Go to Control panel, Windows Updates and see if it works.

My help is free but if you wish to show your appreciation, please donate to Kwiaht instead of me. It's a local environmental organization that I volunteer with: http://www.kwiaht.org/donate.htm
(The name means something like "clean place" in one of the local native-American dialects)

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