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Cannot create system restore points and flash drives will not install


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#31
JSntgRvr

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Run FRST as you did before.

Type the following in the edit box on FRST, after "Search:".

vssvc.exe

It then should look like:

Search: vssvc.exe

Click Search button and post the log (Search.txt) it makes on the USB drive in your next reply.
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#32
s73v3nd

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Farbar Recovery Scan Tool (x64) Version: 04-01-2014
Ran by Home at 2014-01-03 23:38:43
Running from C:\Users\Home\Desktop\New folder
Boot Mode: Normal

================== Search: "vssvc.exe" ===================

C:\Windows\winsxs\amd64_microsoft-windows-vssservice_31bf3856ad364e35_6.1.7601.17514_none_b8f2d3e62e76fe08\VSSVC.exe
[2010-11-20 21:23] - [2010-11-20 21:23] - 1600512 ____A (Microsoft Corporation) B60BA0BC31B0CB414593E169F6F21CC2

C:\Windows\System32\VSSVC.exe
[2010-11-20 21:23] - [2010-11-20 21:23] - 1600512 ____A (Microsoft Corporation) B60BA0BC31B0CB414593E169F6F21CC2

====== End Of Search ======
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#33
JSntgRvr

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Lets check the registry for the Software Volume Shadow provider.

At a command prompt type (or copy and paste) the following commands and press Enter:

Reg query HKLM\SYSTEM\CurrentControlSet\Services\swprv /s >"%Userprofile%/desktop/swpReport.txt"
Dir C:\Windows\swprv.dll /s >>"%Userprofile%/desktop/swpReport.txt"


Wait until the prompt is back. This should create a swpReport.txt on your desktop. Please post its contents in a reply.

=============================================

Go to Control Panel.

Click on Classic View in the Task Pane.

Double click System.

Select Advanced System Settings in the Tasks Pane.

Click the System Protection Tab.

In the Available Disks section, how many drives are selected?
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#34
s73v3nd

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HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\swprv
DisplayName REG_SZ @%SystemRoot%\System32\swprv.dll,-103
ImagePath REG_EXPAND_SZ %SystemRoot%\System32\svchost.exe -k swprv
Description REG_SZ @%SystemRoot%\System32\swprv.dll,-102
ObjectName REG_SZ LocalSystem
ErrorControl REG_DWORD 0x1
Start REG_DWORD 0x3
Type REG_DWORD 0x10
DependOnService REG_MULTI_SZ RPCSS
ServiceSidType REG_DWORD 0x1
RequiredPrivileges REG_MULTI_SZ SeBackupPrivilege\0SeChangeNotifyPrivilege\0SeCreateGlobalPrivilege\0SeCreatePermanentPrivilege\0SeImpersonatePrivilege\0SeManageVolumePrivilege\0SeRestorePrivilege\0SeIncreaseBasePriorityPrivilege\0SeManageVolumePrivilege\0SeRestorePrivilege\0SeTcbPrivilege

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\swprv\Parameters
ServiceDll REG_EXPAND_SZ %Systemroot%\System32\swprv.dll

Volume in drive C is Gateway
Volume Serial Number is F433-D662

Directory of C:\Windows\System32

07/13/2009 07:41 PM 524,288 swprv.dll
1 File(s) 524,288 bytes



There are two drives and one is selected
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#35
JSntgRvr

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All seems in place as it should. I see nothing that can help us resolve this issue. Is the USB hardware issue been resolved?
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#36
s73v3nd

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I still get this on startup.

Attached Thumbnails

  • Driver failed.jpg

Edited by s73v3nd, 05 January 2014 - 05:44 PM.

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#37
JSntgRvr

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Have you downloaded these drivers from Gateway?
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#38
s73v3nd

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Thanks that fixed the audio installing thing
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#39
JSntgRvr

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All hardware issues were corrected? If so, how about System Restore?
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#40
s73v3nd

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I still have some hardware issues and still cannot create system restore points.
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#41
JSntgRvr

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Tell me about the hardware issue.
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#42
JSntgRvr

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Click on the Orb button, then right click on Computer. Select Properties, the the Device Manager.

Take a screen shot of those devices with an exclamation sign over a yellow background.

  • You can do this by pressing the PrintScreen key.
  • Then go to Start > All Programs > Accessories > Paint
  • In Paint, go up to Edit > Paste
  • Then Go up to File > Save As. Click the drop-down box to change the "Save As Type" to "JPEG", name it what you want, and save it on the desktop.
  • Then click Add Reply in this topic.
  • Scroll down to Attachments
  • Click the Browse button.
  • Locate the file you just saved, click on it, then click Open, then Attach this file.
  • Add Reply

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#43
s73v3nd

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None of them have an exclamation sign over a yellow background but my mouse is an unknown device and it says it fails to install when I start up. Also under "Other devices," the "Audio Device on High Definition Audio Bus" says that it has no drivers installed for that.

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  • Unknown device.jpg

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#44
JSntgRvr

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Right click over the Unknown device and select Properties. Select the Detail tab and under the pull down menu, Hardware Ids. Post the information as it appears on the tab.
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#45
s73v3nd

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HID\VID_04B3&PID_310D&REV_4301
HID\VID_04B3&PID_310D
HID_DEVICE_SYSTEM_MOUSE
HID_DEVICE_UP:0001_U:0002
HID_DEVICE
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