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#16
phillpower2

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Sorry but the information is all garbled :confused:

Can you try to copy and paste the results into your next reply for us.

Once we have the information can you try the gaming or watch a video or two in safe mode or try running UNIGINE, see here
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#17
KPapa

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Can you try to copy and paste the results into your next reply for us.


What do you mean?I got this file after i got the BSOD and went into safe mode searched for this file saved it in a usb and then did a system restore.When i do the system restore minidump doesn't exist thats why i took it from safe mode.

Edited by KPapa, 29 December 2013 - 06:09 AM.

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#18
phillpower2

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Apologies for the delay KPapa, I had a gremlin this end :(

Two possible causes are showing in your dumpfile, one I can help you with here which is a driver issue, namely nvlddmkm which is related to your graphics card, if we cannot resolve the issue by changing the video driver etc we must consider the cause is the second possibility which is the error PROCESS_NAME: rundll32.exe, the latter can sometimes be caused by malware which is something that only the GTG malware staff can help you with.

Try allowing Nvidea to recommend a driver update first, if the problem is not resolved try manually installing a driver that was released before the date that the issue first happened, both options are available from here

As an asides KPapa can you please check that your time and date are correct on your computers real time clock (RTC) this because your crashdump time and date are shown as Mon Nov 11 13:24:05 2013.
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