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Removal instructions for ServiceUpdate

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Metallica

Metallica

    Spyware Veteran

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Content is republished with permission from Malwarebytes.

What is ServiceUpdate?

The Malwarebytes research team has determined that ServiceUpdate is a fake anti-malware application. These so-called "rogues" use intentional false positives to convince users that their systems have been compromised. Then they try to sell you their software, claiming it will remove these threats. In extreme cases the false threats are actually the very trojans that advertise or even directly install the rogue. You are strongly advised to follow our removal instructions below.

How do I know if I am infected with ServiceUpdate?

This is how the main screen of the rogue application looks:

Posted Image

You will find this icon in your taskbar:

Posted Image

And see this warning:

Posted Image

How did ServiceUpdate get on my computer?

Rogue programs use different methods for spreading themselves. This particular one was downloaded from their site.

How do I remove ServiceUpdate?

Our program Malwarebytes Anti-Malware can detect and remove this rogue application.
  • Please download Malwarebytes Anti-Malware to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a check-mark is placed next to the following:

    • Update Malwarebytes Anti-Malware
    • Launch Malwarebytes Anti-Malware
  • Then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected. Reboot your computer if prompted.
  • When completed, a log will open in Notepad. The rogue application should now be gone.

Is there anything else I need to do to get rid of ServiceUpdate?

  • No, Malwarebytes' Anti-Malware removes ServiceUpdate completely.

How would the full version of Malwarebytes Anti-Malware help protect me?

We hope our application has helped you eradicate this malicious software. If your current security solution let this infection through, you might please consider purchasing the FULL version of Malwarebytes Anti-Malware for additional protection.

As you can see below the full version of Malwarebytes Anti-Malware would have protected you against the ServiceUpdate rogue. It would have warned you before the rogue could install itself, giving you a chance to stop it before it became too late.


Posted Image


Technical details for experts

Signs in a HijackThis log:
O23 - Service: service-update service (service-updateservice) - UCF - C:\Program Files (x86)\service-update\service-update-se.exe

Alterations made by the installer:
File system details 
---------------------------------------------
    Adds the folder C:\Program Files (x86)\service-update
       Adds the file service-update.exe"="12/30/2013 5:31 AM, 123408 bytes, A
       Adds the file service-update-se.exe"="12/30/2013 5:31 AM, 161808 bytes, A
       Adds the file service-updateu.exe"="12/30/2013 5:31 AM, 170512 bytes, A
       Adds the file uninst_service-update.exe"="12/30/2013 5:31 AM, 2048 bytes, A

Registry details 
------------------------------------------
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\service-update]
       "code1"="REG_SZ, "service-update"
       "installmode"="REG_SZ, "2"
       "service-update.exe"="REG_SZ, "20131209"
       "service-update_nic"="REG_SZ, "08:00:27:B0:81:23"
       "service-update-se.exe"="REG_SZ, "20131209"
       "service-updateu.exe"="REG_SZ, "20131209"
       "today"="REG_SZ, "20131230"
       "uninst_service-update.exe"="REG_SZ, "20131209"
       "zBun_"="REG_SZ, "1"
       "zBun_ťƼĿ"="REG_SZ, "1"
       "zBun_Ľĵ"="REG_SZ, "1"
       "zBun_"="REG_SZ, "1"
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\service-updateservice]
       "DisplayName"="REG_SZ, "service-update service"
       "ErrorControl"="REG_DWORD, 1
       "ImagePath"="REG_EXPAND_SZ, "C:\Program Files (x86)\service-update\service-update-se.exe"
       "ObjectName"="REG_SZ, "LocalSystem"
       "Start"="REG_DWORD, 2
       "Type"="REG_DWORD, 272
       "WOW64"="REG_DWORD, 1


Malwarebytes Anti-Malware log:
Malwarebytes Anti-Malware (PRO) 1.75.0.1300
www.malwarebytes.org

Database version: v2013.12.30.04

Windows 8 x64 NTFS
Internet Explorer 10.0.9200.16660
{username} :: MBAM-VM [administrator]

Protection: Disabled

12/30/2013 5:40:02 AM
mbam-log-2013-12-30 (05-40-02).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 203352
Time elapsed: 1 minute(s), 22 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 3
HKLM\SYSTEM\CurrentControlSet\Services\info-serviceservice (Adware.Kraddare) -> Quarantined and deleted successfully.
HKLM\SYSTEM\CurrentControlSet\Services\service-popservice (Adware.Kraddare) -> Quarantined and deleted successfully.
HKLM\SYSTEM\CurrentControlSet\Services\service-updateservice (Adware.Kraddare) -> Quarantined and deleted successfully.

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 8
C:\Program Files (x86)\info-service\info-service-se.exe (Adware.Kraddare) -> Quarantined and deleted successfully.
C:\Program Files (x86)\service-pop\service-pop-se.exe (Adware.Kraddare) -> Quarantined and deleted successfully.
C:\Program Files (x86)\service-update\service-update-se.exe (Adware.Kraddare) -> Quarantined and deleted successfully.
C:\Users\{username}\Desktop\service-update_setup.exe (Adware.Kraddare) -> Quarantined and deleted successfully.
C:\Users\{username}\AppData\Local\Microsoft\Windows\Temporary Internet Files\comscansetup_team.exe (Rogue.ComScan) -> Quarantined and deleted successfully.
C:\Users\{username}\AppData\Local\Microsoft\Windows\Temporary Internet Files\info-service_setup_team.exe (Adware.Kraddare) -> Quarantined and deleted successfully.
C:\Users\{username}\AppData\Local\Microsoft\Windows\Temporary Internet Files\securitypowersetup_team.exe (Rogue.SecurityPower) -> Quarantined and deleted successfully.
C:\Users\{username}\AppData\Local\Microsoft\Windows\Temporary Internet Files\service-pop_setup_team.exe (Adware.Kraddare) -> Quarantined and deleted successfully.

(end)


As mentioned before the full version of Malwarebytes Anti-Malware could have protected your computer against this threat.
We use different ways of protecting your computer(s):
  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
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