Great news, your logs are CLEAN!
But we still have a few things we need to address namely:
Step 1: Program Update, Enable UAC and install FileHippo
- I need to remove the tools we installed on your machine.
- We also have some programs on your machine that need updating to help protect you in the future.
Keeping your software updated
- Malware will exploit any vulnerabilities it can find in outdated software. If you are using Adobe Reader for reading pdf files, try using FoxIt Reader. It is a very capable alternative to Adobe.
- Please click here to download FoxIt Reader.
- If you wish to continue to use Adobe Reader, then please update it by clicking here.
- Please remember to uncheck the option to install McAfee's Security Suite.
Another weapon against malicious programs and viruses is to keeping other programs updated. There are several programs out there that can check for out of date programs on your computer. One is Filehippo
. You can run this on a weekly or monthly basis to check your programs for updates and then it will provide a link for you to download them.Download Filehippo UpdatecheckerEnable UAC in Windows 7
Step 2: Delete old Restore Points and Create a New One
- Open User Account Control Settings by clicking the Start button and then clicking Control Panel
- In the Search Box, type in uac and then click Change User Account Control settings.
- To turn on UAC, move the slider to choose when you want to be notified, and then click OK.
- If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
We're going to delete your old restore points and create a new one. We do this in case you need to do a system restore, you will have a clean restore point.
Please follow the instructions below:
- Start OTL and copy the text in the quote box below.
- Paste the contents into the Custom Scans/Fixes box and click the Run Fix button.
- OTL will delete the old restore points and create a new one.
Step 3: Tool Removal
%systemroot%\sysnative\vssadmin delete shadows /for=c: /all /quiet /c
Step 4: Tips, Information, and Protection against CryptoLocker
- Start AdwCleaner and click the Uninstall button. It will remove the quarantined files and uninstall itself.
- You can delete Junkware Removal Tool from your desktop.
- Start OTL and click the Cleanup button. OTL will delete it's quarantined files and then uninstall itself.
- You can uninstall ESET Online Scanner at this time.
- You can delete SecurityCheck from your desktop.
Watch what you open in your emails. If you get an email from an unknown source with any attached files, do not open it.
Be careful of the websites you visit.
When installing new programs, don't be "click happy" and click through the screens. Many programs come with adware in them and are set to install them by default. Several programs require that you uncheck or select no to prevent the installation. Take you time and read each screen as you go.
To help protect yourself while on the web, I recommend you read How did I get infected in the first place? A warning about CryptoLocker
CryptoLocker is a ransomware program that was released around the beginning of September 2013 that targets all versions of Windows including Windows XP, Windows Vista, Windows 7, and Windows 8. This ransomware will encrypt certain files using a mixture of RSA & AES encryption. When it has finished encrypting your files, it will display a CryptoLocker payment program that prompts you to send a ransom of either $100 or $300 in order to decrypt the files. This screen will also display a timer stating that you have 72 hours, or 4 days, to pay the ransom or it will delete your encryption key and you will not have any way to decrypt your files. This ransom must be paid using MoneyPak vouchers or Bitcoins. Once you send the payment and it is verified, the program will decrypt the files that it encrypted.
Please download and install CryptoPrevent
to lock your machine down from this infection.
Are there any further issues I can assist you with?