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help slow comp and bad bug [Solved]


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#31
mayorhemi

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ok i get norton security suite fom comcast cable it is free since i pay for my internet so all i should have to do is wipe all traces of norton off my comp and than go to http://xfinity.comcast.net/ and re download it and install

also i think i found out something when i play world of tanks i get the ping.exe*32 flashing so i am thinking it is coming from wargamming it never did it before i am going to send in a support ticket on this and see will let ya know
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#32
mayorhemi

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i sent in a support ticket to wargaming.

one of my fellow players told me to try avast anti virus so i downloaded it and it did find 2

win32:BHO-AFV[trj]

i dont know how to get a log from avast but i have allot of warnings too
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#33
Essexboy

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OK for Avast look in the virus chest
Open the GUI and select the Scan tab
At the bottom is a hyperlink to the virus chest


Click that and the quarantine area will open


This will give location, name etc..

If it is a popup with the alert then please post a screenshot of that as it will give more data


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#34
mayorhemi

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here ya go the screen shot also i got a response from wargaming they want me to

Thank you for contacting World of Tanks NA support.

First, in order to collect as much information as possible to make a proper diagnosis of your issue we would ask that you attach some logs to your reply.

Please send us your WOTLauncher. cfg, python.log and WOTLauncher.log files (sometimes just text files called 'python' and 'WOTLauncher') from the root folder in which World of Tanks is installed on your computer (the default location is C:\Games\World_Of_Tanks).

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In addition, please compile and send us a DxDiag report file so we may get a clear picture of your computer's characteristics.

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  • avast chest.jpg

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#35
Essexboy

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OK they are old Norton360 virus files and are of no real consequence

Could you let me know how it is behaving now
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#36
mayorhemi

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it seems ok still having to double click on stuff to get it to open also the ping.exe is still flashing i am waiting on word from wargaming
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#37
Essexboy

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If you could let me know. As wargaming is an online game this may be a daily check to confirm latency or something similar

I can tidy up now if you wish whilst we are waiting
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#38
mayorhemi

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they said they found some errors in my files i anm to uninstall and clean reg of all wargaming stuff and do a fresh install
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#39
Essexboy

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Once you have re-installed let me know how it is behaving
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#40
mayorhemi

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ok figured out the ping.exe must be from mod for game it was not flashing after reinstall but after i d/l a mod for game it was back


still need to click several time to get pages to open or program to start but other than that i guess it ok
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#41
Essexboy

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OK now try disabling the Avast Online Security addon in all browsers and see if that resolves the page loading problem
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#42
mayorhemi

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i am just going to uninstall it i dont want to pay for it since i got norton anyway
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#43
Essexboy

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:)
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#44
mayorhemi

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ok advast is gone still taking a while to load pages and still have to click several times on icons to open programs
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#45
Essexboy

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OK download and install IE9, this will effectively refresh IE

http://windows.micro...dwide-languages
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