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XP runs super slow malbytes found infected files [Solved]


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#31
emeraldnzl

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Any change in your machine?
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#32
mj12687

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its running a little quicker. defenitly better but there still seems to be a lot of lagging if i try to do two things at the same time. the audio playback is still terrible and there still a lot of interupts showing on process explorer. even if itunes is the only thing open the audio is bad it plays clear for a bit but then it starts to skip and when it skips there seems to be cpu spikes usually interupts ive been trying to watch process explorer to see whats going on but i cant tell.
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#33
emeraldnzl

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only thing open the audio is bad it plays clear for a bit but then it starts to skip and when it skips there seems to be cpu spikes usually interupts ive been trying to watch process explorer to see whats going on but i cant tell.


I don't think that is malware related. Maybe a hardware problem, say your sound card... you might open a topic in the XP technical forum and explain the problem. Someone there may have a solution.

How is Internet Explorer now?
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#34
mj12687

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i downloaded and installed IE and theres still no icon to open a web page with anywhere that i can find no shortcut on the desktop and not int the IE folder either. i dont know whats wrong with it mozzilla is working well a little slow but working. and ive been able to use their IEaddon and thats been working so far just a little bit of a pain to work right.
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#35
emeraldnzl

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still no icon to open a web page with anywhere that i can find no shortcut on the desktop and not int the IE folder either


What about in the Programs list? Is it there and if so will it open when you click on it?

Edit

IE8 is a bit different... try the actions in this link and this link.
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#36
mj12687

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thank you for all your help that last link got IE working again. you were very prompt and helpful. thank you for your services. i made a post in the xp forum when we first started and i have not yet gotten a reply should i make another post i dont want to be pushy as i know you guys volunteer your time and its greatly appreciated.
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#37
emeraldnzl

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I have asked for someone from the tech area to have a look. Hopefully it won't be too long. :)
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#38
emeraldnzl

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Hello again

One of my colleagues has just reminded me of a particular infection that does cause audio problems. We have in fact checked for it in our earlier scans but in a general sort of way. His reminder makes me thing that perhaps we should run a more specific search just to make sure it's not your machine's problem.

SOoo...

Please run (FRST) Farbar Recovery Scan Tool

Type the following in the edit box after "Search:".

rpcss.dll

Click Search button and post the log (Search.txt) it makes to your reply.
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#39
mj12687

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here is the log you asked for

Farbar Recovery Scan Tool (x86) Version: 23-01-2014 02
Ran by Mitch at 2014-01-23 19:21:25
Running from C:\Documents and Settings\Mitch\Desktop
Boot Mode: Normal

================== Search: "rpcss.dll" ===================

C:\WINDOWS\system32\rpcss.dll
[2004-08-04 05:00] - [2009-02-09 07:10] - 0401408 ____A (Microsoft Corporation) 6b27a5c03dfb94b4245739065431322c

C:\WINDOWS\system32\dllcache\rpcss.dll
[2014-01-18 07:32] - [2009-02-09 07:10] - 0401408 ___AC (Microsoft Corporation) 6b27a5c03dfb94b4245739065431322c

C:\WINDOWS\ServicePackFiles\i386\rpcss.dll
[2014-01-18 00:24] - [2008-04-14 05:42] - 0399360 ____A (Microsoft Corporation) 2589fe6015a316c0f5d5112b4da7b509

C:\WINDOWS\erdnt\cache\rpcss.dll
[2014-01-16 18:55] - [2009-02-09 07:10] - 0401408 ____A (Microsoft Corporation) 6b27a5c03dfb94b4245739065431322c

C:\WINDOWS\$NtUninstallKB956572$\rpcss.dll
[2012-08-15 02:09] - [2008-04-14 05:42] - 0399360 ___AC (Microsoft Corporation) 2589fe6015a316c0f5d5112b4da7b509

C:\WINDOWS\$NtServicePackUninstall$\rpcss.dll
[2014-01-17 23:54] - [2004-08-04 05:00] - 0395776 ___AC (Microsoft Corporation) 5c83a4408604f737717ab96371201680

C:\WINDOWS\$hf_mig$\KB956572\SP3QFE\rpcss.dll
[2012-08-14 02:10] - [2009-02-09 05:56] - 0401408 ____A (Microsoft Corporation) 9222562d44021b988b9f9f62207fb6f2

=== End Of Search ===
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#40
emeraldnzl

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They all come up clean so I think we can discount that one as a cause. :thumbsup:

Back to a technical problem as the most likely problem. :)
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#41
emeraldnzl

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User has pursued the technical approach in the XP forum.
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#42
emeraldnzl

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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