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Dell Jukebox by Musicmatch

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I have a dell obviously and it came with a musicmatch jukebox. Well I had the most recent version 9.0 I think. Well now it wont start. I can double click the icon, and see mmjbdiag.exe come up in taskmanager, but nothing happens. I got my original CD that came with the comp, and tried to install the older version over it. It worked, then I dl'd and installed the update, and now it wont work again. I tried removing it from add/remove programs, but it will bring up an error I get trying to remove a few other things as well:

InstallShield[R] Setup Launcher has encountered a problem and needs to close.
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    Global Moderator

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go to support.dell.com and enter your service tag. look to see if there is an update for musicmatch. I seem to recall there was onelisted there.
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