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Shut down and error


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#1
mmahler

mmahler

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I have a Lenovo and recently my computer started to freeze up and then shut down or I have to restart it. When it shuts down by its self I get this message: I also use Macafee and Maywarebytes...I also for some reason I can't install newer version of JAVA or uninstall and delete a JAVA update from 2 years ago...I usually usually use Firefox...
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: 87F14300
BCP2: 912289B0
BCP3: 00000000
BCP4: 0000000C
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\012714-25256-01.dmp
C:\Users\michelle\AppData\Local\Temp\WER-60419-0.sysdata.xml

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If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
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#2
Ztruker

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Zip the last 5 or 10 dumps in C:\Windows\minidump and upload the resulting zip file here please.
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#3
mmahler

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It won't let me open or zip them....but there is exactly 10 there...
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#4
KingdomSeeker

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BC Code 116 usually means you need to update your graphics card and/or bios. Please go to the Lenovo website and find you model and download any updates available. If it doesn't allow you to install them, go to the devise manager in control panel, uninstall them and reboot. Windows should find the new drivers and install them itself. Good luck.
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#5
Ztruker

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You should be able to select all of them, then right click and Send to Compressed folder. Make the path of the folder your desktop and it should work. Don't try to zip them to a folder in the C:\Windows\minidump folder.
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