[yorozuya]

Recently certain websites I try to access don't seem to load. The first time I noticed was when I tried to access wikipedia. After turning off my computer and modem for the night, when I turned them back on I could access wikipedia, but now other websites don't work.

I'm not sure if this is a malware issue, because I've performed a full system scan and I haven't found anything, also this problem seems to affect other computers on my network. After plugging my modem directly into my computer I figure it may be the fault of my modem rather than my router, but I can't seem to access it's settings when I type it's address into the address bar, it simply displays a "This page can’t be displayed" message.

Any help fixing this issue would be appreciated.

Edited by yorozuya, 02 February 2014 - 07:31 PM.

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Hello Yorozuya,

Sorry for the delay in my response. I hope I can still help you with your issue?

Please download SINO by Artellos.

• Save SINO to a place you can remember and run SINO.exe. (If you downloaded the ZIP version you will need to extract it first)
• Then please check the following checkboxes:
  

  System Info
  Ipconfig
  Ping
  Hosts file
  Routing Table

• Once checked, hit the Run Scan! button and wait for the program to finish the scan.
• A notepad window will pop up. Please copy all of the content into your next reply.

Note: If you try to interact with the program once it’s started scanning it might appear to hang. The scan however will continue.

Regards,
Olrik

[Artellos]

Hello Yorozuya,

Sorry for the delay in my response. I hope I can still help you with your issue?

Please download SINO by Artellos.

• Save SINO to a place you can remember and run SINO.exe. (If you downloaded the ZIP version you will need to extract it first)
• Then please check the following checkboxes:
  

  System Info
  Ipconfig
  Ping
  Hosts file
  Routing Table

• Once checked, hit the Run Scan! button and wait for the program to finish the scan.
• A notepad window will pop up. Please copy all of the content into your next reply.

Note: If you try to interact with the program once it’s started scanning it might appear to hang. The scan however will continue.

Regards,
Olrik

[yorozuya]

System Investigator by Olrik
Log Created On: 1018_07-02-2014
SINO Version: 3.1.0.0

Total RAM: 4061 MB | Free RAM: 1807 MB | Pagefile Size: 4061 MB
C: | 19088 MB out of 933767 MB Free | Local Fixed Disk
D: | None | CD-ROM Disc
E: | None | Removable Disk
F: | 59419 MB out of 476821 MB Free | Local Fixed Disk

<<<< System Information >>>>

Computer Name: KYLE-PC
Username: Kyle
Language Setting: ENC
Windows Directory: C:\Windows
Windows Version: Windows 7 Service Pack 1
UAC Status: On
Windows Mode: Normal

<<<< Ipconfig >>>>

Windows IP Configuration

Host Name . . . . . . . . . . . . : Kyle-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 10-78-D2-DA-C1-98
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::b05f:2936:51e6:f123%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.11(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 185628882
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0E-9E-45-6C-10-78-D2-DA-C1-98
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{1CBCC306-D090-4206-8FD5-430B2A9D37C6}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:1c91:c1a:338f:38a9(Preferred)
Link-local IPv6 Address . . . . . : fe80::1c91:c1a:338f:38a9%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled


<<<< Pinging >>>>

OpenDNS Domain Test
Pinging to www.opendns.com [67.215.92.219]:
Response - 104ms
Response - 105ms
Response - 105ms
Response - 104msPackets: Sent = 4, Received = 4, Lost = 0
Minimum = 104ms - Maximum = 105ms

OpenDNS IP Test
Pinging to 208.69.38.150 [208.69.38.150]:
Response - 89ms
Response - 90ms
Response - 90ms
Response - 90msPackets: Sent = 4, Received = 4, Lost = 0
Minimum = 89ms - Maximum = 90ms

Kaspersky Domain Test
Pinging to www.kaspersky.com [195.27.252.18]:
Response - 144ms
Response - 140ms
Response - 139ms
Response - 140msPackets: Sent = 4, Received = 4, Lost = 0
Minimum = 139ms - Maximum = 144ms

Kaspersky IP Test
Pinging to 195.27.181.10 [195.27.181.10]:
Response - 150ms
Response - 139ms
Response - 140ms
Response - 139msPackets: Sent = 4, Received = 4, Lost = 0
Minimum = 139ms - Maximum = 150ms

YouTube Domain Test
Pinging to www.youtube.com [216.123.55.88]:
Response - 29ms
Response - 30ms
Response - 29ms
Response - 29msPackets: Sent = 4, Received = 4, Lost = 0
Minimum = 29ms - Maximum = 30ms

YouTube IP Test
Pinging to 66.102.9.136 [66.102.9.136]:
Response - None
Response - None
Response - None
Response - NonePackets: Sent = 4, Received = 0, Lost = 4
Minimum = 0ms - Maximum = 0ms

localhost Test
Pinging to 127.0.0.1 [127.0.0.1]:
Response - 0ms
Response - 0ms
Response - 0ms
Response - 0msPackets: Sent = 4, Received = 4, Lost = 0
Minimum = 0ms - Maximum = 0ms


<<<< Routing Table >>>>

===========================================================================
Interface List
11...10 78 d2 da c1 98 ......Realtek PCIe GBE Family Controller
1...........................Software Loopback Interface 1
18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
12...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.11 276
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.0.0 255.255.0.0 On-link 192.168.0.11 276
192.168.0.11 255.255.255.255 On-link 192.168.0.11 276
192.168.255.255 255.255.255.255 On-link 192.168.0.11 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.0.11 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.0.11 276
===========================================================================
Persistent Routes:
Network Address Netmask Gateway Address Metric
0.0.0.0 0.0.0.0 192.168.0.1 Default
===========================================================================

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
13 58 ::/0 On-link
1 306 ::1/128 On-link
13 58 2001::/32 On-link
13 306 2001:0:9d38:6abd:1c91:c1a:338f:38a9/128
On-link
11 276 fe80::/64 On-link
13 306 fe80::/64 On-link
13 306 fe80::1c91:c1a:338f:38a9/128
On-link
11 276 fe80::b05f:2936:51e6:f123/128
On-link
1 306 ff00::/8 On-link
13 306 ff00::/8 On-link
11 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

<<<< Hosts File >>>>

The HOSTS file is 824 Bytes in size.

There were 0 lines which refer to an external IP address.



------ End of File ------

[yorozuya]

I'd like to point out at that I'm now able to connect to all the sites I've tried recently, but I'm still unable to access my modem.

[Artellos]

Usually the modem is not accessible by the customers. But that is depending on your ISP. I wouldn't be bothered much if your modem isn't accessible by you. After all, the modem is the "Modulator/Demodulator" that puts your data into electronic signals that can be shipped over the wires and is almost always the responsibility of your ISP

Regards,
Olrik