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Need help to get my printer working again


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#1
JohnGo

JohnGo

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My desk top computer is a 6 month old Puget Systems Custom build, win 7.

I have been using an HP deskjet f4135 for 6 months without any problem. Today I tried to print a word document and the printer did nothing. I tried again and then there were 2 documents in queue. Only the last one would delete and the first print job remained. In services.msc I stopped print spooler so that I could go through the system 32 folder and delete the remaining print job. I restarted the computer and the printer but it still would not work.

I went to device manager and uninstalled, restarted and let it reinstall. I replaced the printer cable. The computer can send a signal to the printer to do a scan but all it will do is save the scan to file; again it won't print.

I disconnected the printer and took it to another computer that had the software already installed and the printer printed fine.

I really would appreciate some help to solve this problem

Thanks, JohnGo
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#2
JohnGo

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I have solved the problem and the printer is worling.
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