[rshaffer61]

TFC may have found the root of the issue and deleted it.
Is your C drive a SSD drive or SATA?

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Hi,

It is a WD3200AAKS-00V1A0 which I believe is SATA.

Another batch of files deleted last night have gone, that is the third sucessive sucess.

Thanks
Ian

[Geekimnot]

Hi,

It is a WD3200AAKS-00V1A0 which I believe is SATA.

Another batch of files deleted last night have gone, that is the third sucessive sucess.

Thanks
Ian

[rshaffer61]

OK it sounds like what ever was causing the issue was erased by TFC at this point but I would like to watch it for a couple more days and if everything is working correctly then we will consider this resolved.

[Geekimnot]

OK,

I will come back to you on Monday let you know if it is all OK.

Thank you

[Geekimnot]

Hi,

Well the files were gone for 4 days, now they have re-appeared.

[rshaffer61]

OK can you list the exact names of a couple of the files?

[Geekimnot]

Hi,
They are all of the following type formats

2340.MP4
Analysis.xls
epubreader-1.4.2.4-sm+fx.xpi
iLividSetup-r742-n-bc.exe
13205.doc
28142.pdf
34221.zip
287383348.jpg

[rshaffer61]

OK epubreader-1.4.2.4-sm+fx.xpi is a epubreader for firefox.
So now the question is do you use FireFox and do you read epub files?

[rshaffer61]

This one seems to be a malware scan of a video named iLividSetup-r742-n-bc.exe
What malware scanner program are you using? How often does it run?

[Geekimnot]

No I don't use Firefox and yes I do read epub files

[Geekimnot]

I use Norton for scanning

[rshaffer61]

OK have you checked the Norton log to see if it is finding that file?
What browser do you use?

[Geekimnot]

Cannot locate the Norton Log.

I use AOL and Chrome

[rshaffer61]

OK I think that file then will appear anytime you read a epub file.
What about the video file?

[Geekimnot]

I need to go out for a while, will respond tomorrow if you have any further instructions