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Deleting files


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#16
rshaffer61

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TFC may have found the root of the issue and deleted it.
Is your C drive a SSD drive or SATA?
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#17
Geekimnot

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Hi,

It is a WD3200AAKS-00V1A0 which I believe is SATA.

Another batch of files deleted last night have gone, that is the third sucessive sucess.

Thanks
Ian
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#18
rshaffer61

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OK it sounds like what ever was causing the issue was erased by TFC at this point but I would like to watch it for a couple more days and if everything is working correctly then we will consider this resolved.
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#19
Geekimnot

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OK,

I will come back to you on Monday let you know if it is all OK.

Thank you
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#20
Geekimnot

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Hi,

Well the files were gone for 4 days, now they have re-appeared.
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#21
rshaffer61

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OK can you list the exact names of a couple of the files?
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#22
Geekimnot

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Hi,
They are all of the following type formats

2340.MP4
Analysis.xls
epubreader-1.4.2.4-sm+fx.xpi
iLividSetup-r742-n-bc.exe
13205.doc
28142.pdf
34221.zip
287383348.jpg
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#23
rshaffer61

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OK epubreader-1.4.2.4-sm+fx.xpi is a epubreader for firefox.
So now the question is do you use FireFox and do you read epub files?
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#24
rshaffer61

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This one seems to be a malware scan of a video named iLividSetup-r742-n-bc.exe
What malware scanner program are you using? How often does it run?
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#25
Geekimnot

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No I don't use Firefox and yes I do read epub files
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#26
Geekimnot

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I use Norton for scanning
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#27
rshaffer61

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OK have you checked the Norton log to see if it is finding that file?
What browser do you use?
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#28
Geekimnot

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Cannot locate the Norton Log.

I use AOL and Chrome
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#29
rshaffer61

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OK I think that file then will appear anytime you read a epub file.
What about the video file?
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#30
Geekimnot

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I need to go out for a while, will respond tomorrow if you have any further instructions
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