[xJenniferx]

I have updated all drivers, ran several scans and there are no issues that pop up. However randomly I'll hear everything my head set freeze and then my computer resets. I have checked event viewer and there's nothing. I've attached a screen shot of my system information I've checked all resources and cannot figure out why this is happening.

If anyone can give me an suggestions or advice I'd appreciate it.



I also ran the OTL just in case it would help. Although I don't understand any of it lol

OTL logfile created on: 2/12/2014 1:49:30 AM - Run 1
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Jennifer\Downloads
64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.11.9600.16428)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

5.90 Gb Total Physical Memory | 2.51 Gb Available Physical Memory | 42.50% Memory free
11.80 Gb Paging File | 7.83 Gb Available in Paging File | 66.31% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 445.91 Gb Total Space | 374.44 Gb Free Space | 83.97% Space Free | Partition Type: NTFS

Computer Name: JENNIFER-PC | User Name: Jennifer | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Quick Scan | Include 64bit Scans
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2014/02/12 01:46:27 | 000,602,112 | ---- | M] (OldTimer Tools) -- C:\Users\Jennifer\Downloads\OTL.exe
PRC - [2014/02/05 21:24:22 | 001,863,048 | ---- | M] (Adobe Systems, Inc.) -- C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_12_0_0_44.exe
PRC - [2013/12/18 17:55:24 | 002,285,344 | ---- | M] (IObit) -- C:\Program Files (x86)\IObit\Advanced SystemCare 7\ASCTray.exe
PRC - [2013/12/13 17:44:36 | 001,573,184 | ---- | M] (IObit) -- C:\Program Files (x86)\IObit\IObit Malware Fighter\IMF.exe
PRC - [2013/12/09 15:01:58 | 000,881,440 | ---- | M] (IObit) -- C:\Program Files (x86)\IObit\Advanced SystemCare 7\ASCService.exe
PRC - [2013/12/05 12:34:42 | 000,275,568 | ---- | M] (Mozilla Corporation) -- C:\Program Files (x86)\Mozilla Firefox\firefox.exe
PRC - [2013/11/11 17:19:48 | 000,341,824 | ---- | M] (IObit) -- C:\Program Files (x86)\IObit\IObit Malware Fighter\IMFsrv.exe
PRC - [2013/10/27 16:55:52 | 032,090,608 | ---- | M] (The Phoenix Firestorm Project, Inc.) -- C:\Program Files (x86)\Firestorm-Beta\Firestorm-Beta.exe
PRC - [2013/10/27 16:55:52 | 002,521,584 | ---- | M] (Vivox Inc.) -- C:\Program Files (x86)\Firestorm-Beta\SLVoice.exe
PRC - [2013/10/27 16:55:52 | 001,500,144 | ---- | M] () -- C:\Program Files (x86)\Firestorm-Beta\slplugin.exe
PRC - [2013/10/25 12:07:38 | 001,120,032 | ---- | M] () -- C:\Program Files (x86)\IObit\Advanced SystemCare 7\RealTimeProtector.exe
PRC - [2013/10/09 16:12:20 | 001,689,976 | ---- | M] (Motorola Solutions, Inc.) -- C:\Program Files (x86)\Intel\Bluetooth\mediasrv.exe
PRC - [2013/10/08 05:28:15 | 000,275,696 | R--- | M] (Symantec Corporation) -- C:\Program Files (x86)\Norton Internet Security\Engine\21.1.0.18\NIS.exe
PRC - [2013/10/03 03:17:04 | 001,157,496 | ---- | M] (Motorola Solutions, Inc.) -- C:\Program Files (x86)\Intel\Bluetooth\obexsrv.exe
PRC - [2013/10/03 03:16:36 | 001,137,016 | ---- | M] (Motorola Solutions, Inc.) -- C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe
PRC - [2013/10/03 03:16:28 | 000,891,256 | ---- | M] (Motorola Solutions, Inc.) -- C:\Program Files (x86)\Intel\Bluetooth\btplayerctrl.exe
PRC - [2013/05/10 00:57:22 | 000,065,640 | ---- | M] (Adobe Systems Incorporated) -- C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
PRC - [2012/09/02 12:55:46 | 000,210,944 | ---- | M] () -- C:\ProgramData\Codec\Codec.exe
PRC - [2012/04/24 14:37:56 | 000,169,752 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel® Integrated Clock Controller Service\ICCProxy.exe
PRC - [2012/02/16 23:33:34 | 000,291,608 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel® USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe
PRC - [2012/02/01 09:50:58 | 000,968,048 | ---- | M] () -- C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweather.exe


========== Modules (No Company Name) ==========

MOD - [2014/02/05 21:24:22 | 016,287,624 | ---- | M] () -- C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_12_0_0_44.dll
MOD - [2014/01/20 13:17:04 | 000,073,544 | ---- | M] () -- C:\Program Files (x86)\Common Files\Apple\Apple Application Support\zlib1.dll
MOD - [2014/01/20 13:16:38 | 001,044,808 | ---- | M] () -- C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxml2.dll
MOD - [2013/12/05 12:36:56 | 003,559,024 | ---- | M] () -- C:\Program Files (x86)\Mozilla Firefox\mozjs.dll
MOD - [2013/10/27 16:55:52 | 001,500,144 | ---- | M] () -- C:\Program Files (x86)\Firestorm-Beta\slplugin.exe
MOD - [2013/10/27 15:40:10 | 000,078,336 | ---- | M] () -- C:\Program Files (x86)\Firestorm-Beta\winmm.dll
MOD - [2013/10/27 15:39:14 | 000,735,744 | ---- | M] () -- C:\Program Files (x86)\Firestorm-Beta\llplugin\media_plugin_webkit.dll
MOD - [2013/10/27 15:34:00 | 002,536,960 | ---- | M] () -- C:\Program Files (x86)\Firestorm-Beta\libcollada14dom22.dll
MOD - [2013/10/27 15:34:00 | 000,181,760 | ---- | M] () -- C:\Program Files (x86)\Firestorm-Beta\glod.dll
MOD - [2013/10/27 15:34:00 | 000,030,208 | ---- | M] () -- C:\Program Files (x86)\Firestorm-Beta\growl.dll
MOD - [2013/10/27 15:34:00 | 000,018,944 | ---- | M] () -- C:\Program Files (x86)\Firestorm-Beta\growl++.dll
MOD - [2013/10/27 15:33:58 | 000,320,056 | ---- | M] () -- C:\Program Files (x86)\Firestorm-Beta\ortp.dll
MOD - [2013/10/25 12:07:38 | 001,120,032 | ---- | M] () -- C:\Program Files (x86)\IObit\Advanced SystemCare 7\RealTimeProtector.exe
MOD - [2013/09/05 00:14:10 | 004,300,456 | ---- | M] () -- C:\Program Files (x86)\Common Files\microsoft shared\OFFICE14\Cultures\OFFICE.ODF
MOD - [2013/01/15 18:48:26 | 000,348,992 | ---- | M] () -- C:\Program Files (x86)\IObit\Advanced SystemCare 7\madexcept_.bpl
MOD - [2013/01/15 18:48:26 | 000,051,008 | ---- | M] () -- C:\Program Files (x86)\IObit\Advanced SystemCare 7\maddisAsm_.bpl
MOD - [2013/01/15 18:48:24 | 000,183,616 | ---- | M] () -- C:\Program Files (x86)\IObit\Advanced SystemCare 7\madbasic_.bpl
MOD - [2013/01/15 18:47:56 | 000,893,248 | ---- | M] () -- C:\Program Files (x86)\IObit\Advanced SystemCare 7\webres.dll
MOD - [2012/02/28 07:57:30 | 000,167,424 | ---- | M] () -- C:\Program Files (x86)\Firestorm-Beta\llplugin\codecs\qjpcodecs4.dll
MOD - [2012/02/28 07:57:30 | 000,155,136 | ---- | M] () -- C:\Program Files (x86)\Firestorm-Beta\llplugin\codecs\qtwcodecs4.dll
MOD - [2012/02/28 07:57:30 | 000,140,800 | ---- | M] () -- C:\Program Files (x86)\Firestorm-Beta\llplugin\codecs\qcncodecs4.dll
MOD - [2012/02/28 07:57:30 | 000,077,312 | ---- | M] () -- C:\Program Files (x86)\Firestorm-Beta\llplugin\codecs\qkrcodecs4.dll
MOD - [2012/02/28 07:57:28 | 011,009,536 | ---- | M] () -- C:\Program Files (x86)\Firestorm-Beta\llplugin\qtwebkit4.dll
MOD - [2012/02/28 07:57:28 | 000,288,256 | ---- | M] () -- C:\Program Files (x86)\Firestorm-Beta\llplugin\imageformats\qtiff4.dll
MOD - [2012/02/28 07:57:28 | 000,222,208 | ---- | M] () -- C:\Program Files (x86)\Firestorm-Beta\llplugin\imageformats\qmng4.dll
MOD - [2012/02/28 07:57:28 | 000,199,680 | ---- | M] () -- C:\Program Files (x86)\Firestorm-Beta\llplugin\imageformats\qjpeg4.dll
MOD - [2012/02/28 07:57:28 | 000,028,160 | ---- | M] () -- C:\Program Files (x86)\Firestorm-Beta\llplugin\imageformats\qico4.dll
MOD - [2012/02/28 07:57:28 | 000,026,112 | ---- | M] () -- C:\Program Files (x86)\Firestorm-Beta\llplugin\imageformats\qgif4.dll
MOD - [2012/02/28 07:57:26 | 008,281,600 | ---- | M] () -- C:\Program Files (x86)\Firestorm-Beta\llplugin\qtgui4.dll
MOD - [2012/02/28 07:57:26 | 002,294,784 | ---- | M] () -- C:\Program Files (x86)\Firestorm-Beta\llplugin\qtcore4.dll
MOD - [2012/02/28 07:57:26 | 000,923,648 | ---- | M] () -- C:\Program Files (x86)\Firestorm-Beta\llplugin\qtnetwork4.dll
MOD - [2012/02/01 09:50:58 | 000,968,048 | ---- | M] () -- C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweather.exe
MOD - [2012/02/01 09:44:34 | 008,151,040 | ---- | M] () -- C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\QtGui4.dll
MOD - [2012/02/01 09:44:34 | 002,278,400 | ---- | M] () -- C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\QtCore4.dll
MOD - [2010/10/20 15:45:26 | 008,801,120 | ---- | M] () -- C:\Program Files (x86)\Microsoft Office\Office14\1033\GrooveIntlResource.dll


========== Services (SafeList) ==========

SRV:64bit: - [2013/11/26 02:18:09 | 000,111,616 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Windows\SysNative\IEEtwCollector.exe -- (IEEtwCollectorService)
SRV:64bit: - [2013/09/06 10:32:06 | 000,288,776 | ---- | M] (McAfee, Inc.) [On_Demand | Stopped] -- C:\Program Files\McAfee Security Scan\3.8.130\McCHSvc.exe -- (McComponentHostService)
SRV:64bit: - [2013/05/26 22:50:47 | 001,011,712 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Program Files\Windows Defender\MpSvc.dll -- (WinDefend)
SRV:64bit: - [2012/03/29 05:57:24 | 000,273,168 | ---- | M] () [Disabled | Stopped] -- C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe -- (MyWiFiDHCPDNS)
SRV:64bit: - [2012/01/17 14:12:28 | 000,135,952 | ---- | M] (Intel® Corporation) [Disabled | Stopped] -- C:\Program Files\Intel\BluetoothHS\BTHSSecurityMgr.exe -- (BTHSSecurityMgr)
SRV:64bit: - [2012/01/10 19:01:52 | 000,627,936 | ---- | M] (Intel® Corporation) [Disabled | Stopped] -- c:\Program Files\Intel\iCLS Client\HeciServer.exe -- (Intel®
SRV:64bit: - [2012/01/09 10:39:44 | 000,659,968 | ---- | M] (Intel Corporation) [Disabled | Stopped] -- C:\Program Files\Intel\BluetoothHS\BTHSAmpPalService.exe -- (AMPPALR3)
SRV:64bit: - [2010/09/22 16:10:10 | 000,057,184 | ---- | M] (Microsoft Corporation) [Disabled | Stopped] -- C:\Program Files\Windows Live\Mesh\wlcrasvc.exe -- (wlcrasvc)
SRV - [2014/02/05 21:24:22 | 000,257,928 | ---- | M] (Adobe Systems Incorporated) [Disabled | Stopped] -- C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe -- (AdobeFlashPlayerUpdateSvc)
SRV - [2014/01/29 23:02:44 | 000,279,000 | ---- | M] (Intel Corporation) [On_Demand | Stopped] -- C:\Windows\SysWOW64\IntelCpHeciSvc.exe -- (cphs)
SRV - [2013/12/09 15:01:58 | 000,881,440 | ---- | M] (IObit) [Auto | Running] -- C:\Program Files (x86)\IObit\Advanced SystemCare 7\ASCService.exe -- (AdvancedSystemCareService7)
SRV - [2013/12/05 12:36:33 | 000,119,408 | ---- | M] (Mozilla Foundation) [On_Demand | Stopped] -- C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe -- (MozillaMaintenance)
SRV - [2013/12/03 16:10:24 | 002,151,200 | ---- | M] (IObit) [Auto | Stopped] -- C:\Program Files (x86)\IObit\LiveUpdate\LiveUpdate.exe -- (LiveUpdateSvc)
SRV - [2013/11/11 17:19:48 | 000,341,824 | ---- | M] (IObit) [Auto | Running] -- C:\Program Files (x86)\IObit\IObit Malware Fighter\IMFsrv.exe -- (IMFservice)
SRV - [2013/10/09 16:12:20 | 001,689,976 | ---- | M] (Motorola Solutions, Inc.) [Auto | Running] -- C:\Program Files (x86)\Intel\Bluetooth\mediasrv.exe -- (Bluetooth Media Service)
SRV - [2013/10/08 05:28:15 | 000,275,696 | R--- | M] (Symantec Corporation) [Auto | Running] -- C:\Program Files (x86)\Norton Internet Security\Engine\21.1.0.18\NIS.exe -- (NIS)
SRV - [2013/10/03 03:17:04 | 001,157,496 | ---- | M] (Motorola Solutions, Inc.) [Auto | Running] -- C:\Program Files (x86)\Intel\Bluetooth\obexsrv.exe -- (Bluetooth OBEX Service)
SRV - [2013/10/03 03:16:36 | 001,137,016 | ---- | M] (Motorola Solutions, Inc.) [Auto | Running] -- C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe -- (Bluetooth Device Monitor)
SRV - [2013/09/11 21:21:54 | 000,105,144 | ---- | M] (Microsoft Corporation) [Auto | Stopped] -- C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe -- (clr_optimization_v4.0.30319_32)
SRV - [2013/09/05 10:34:30 | 000,171,680 | R--- | M] (Skype Technologies) [Auto | Stopped] -- C:\Program Files (x86)\Skype\Updater\Updater.exe -- (SkypeUpdate)
SRV - [2013/08/05 16:33:40 | 002,229,072 | ---- | M] (Secure Speed Dial) [Disabled | Stopped] -- C:\Program Files (x86)\Secure Speed Dial\IE\SecureUpdate.exe -- (SecureUpdateSvc)
SRV - [2013/05/10 00:57:22 | 000,065,640 | ---- | M] (Adobe Systems Incorporated) [Auto | Running] -- C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe -- (AdobeARMservice)
SRV - [2012/08/02 16:06:28 | 000,173,056 | ---- | M] (Dell Products, LP.) [Disabled | Stopped] -- C:\Program Files (x86)\Dell Digital Delivery\DeliveryService.exe -- (DellDigitalDelivery)
SRV - [2012/04/24 14:37:56 | 000,169,752 | ---- | M] (Intel Corporation) [On_Demand | Running] -- C:\Program Files (x86)\Intel\Intel® Integrated Clock Controller Service\ICCProxy.exe -- (ICCS)
SRV - [2012/02/16 10:49:44 | 001,695,040 | ---- | M] (SoftThinks SAS) [Disabled | Stopped] -- C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe -- (SftService)
SRV - [2012/02/01 14:29:58 | 000,013,592 | ---- | M] (Intel Corporation) [Disabled | Stopped] -- C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe -- (IAStorDataMgrSvc)
SRV - [2012/01/21 09:35:24 | 000,363,800 | ---- | M] (Intel Corporation) [Disabled | Stopped] -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe -- (UNS)
SRV - [2012/01/21 09:35:22 | 000,277,784 | ---- | M] (Intel Corporation) [Disabled | Stopped] -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe -- (LMS)
SRV - [2010/08/25 18:28:54 | 002,823,000 | ---- | M] (Dell, Inc.) [Disabled | Stopped] -- C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuAgent.exe -- (NOBU)
SRV - [2010/05/04 10:07:22 | 000,503,080 | ---- | M] (Nero AG) [Disabled | Stopped] -- C:\Program Files (x86)\Nero\Update\NASvc.exe -- (NAUpdate)
SRV - [2009/06/10 14:23:09 | 000,066,384 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe -- (clr_optimization_v2.0.50727_32)


========== Driver Services (SafeList) ==========

DRV:64bit: - [2014/02/10 21:43:23 | 000,177,752 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\SYMEVENT64x86.SYS -- (SymEvent)
DRV:64bit: - [2014/01/27 17:06:19 | 000,099,288 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\TeeDriverx64.sys -- (MEIx64)
DRV:64bit: - [2014/01/27 17:06:10 | 000,329,944 | ---- | M] (Realtek Semiconductor Corp.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\RtsUVStor.sys -- (RSUSBVSTOR)
DRV:64bit: - [2014/01/23 17:22:20 | 000,032,496 | ---- | M] (Synaptics Incorporated) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\Smb_driver_Intel.sys -- (SmbDrvI)
DRV:64bit: - [2014/01/14 20:16:01 | 000,888,536 | ---- | M] (Realtek ) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\Rt64win7.sys -- (RTL8167)
DRV:64bit: - [2014/01/14 20:08:07 | 005,363,200 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\igdkmd64.sys -- (igfx)
DRV:64bit: - [2013/11/11 18:28:44 | 000,035,256 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\intelaud.sys -- (intaud_WaveExtensible)
DRV:64bit: - [2013/11/11 18:28:44 | 000,025,528 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\iwdbus.sys -- (iwdbus)
DRV:64bit: - [2013/10/18 15:24:26 | 001,408,824 | ---- | M] (Motorola Solutions, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\btmhsf.sys -- (btmhsf)
DRV:64bit: - [2013/09/27 19:20:46 | 000,795,632 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\iusb3xhc.sys -- (iusb3xhc)
DRV:64bit: - [2013/09/27 19:18:17 | 000,342,528 | ---- | M] (Intel® Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\IntcDAud.sys -- (IntcDAud)
DRV:64bit: - [2013/09/26 20:18:30 | 001,147,480 | R--- | M] (Symantec Corporation) [File_System | Boot | Running] -- C:\Windows\SysNative\drivers\NISx64\1501000.012\SymEFA64.sys -- (SymEFA)
DRV:64bit: - [2013/09/26 19:45:56 | 000,264,280 | R--- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\NISx64\1501000.012\Ironx64.sys -- (SymIRON)
DRV:64bit: - [2013/09/26 19:26:03 | 000,858,200 | R--- | M] (Symantec Corporation) [File_System | System | Running] -- C:\Windows\SysNative\drivers\NISx64\1501000.012\srtsp64.sys -- (SRTSP)
DRV:64bit: - [2013/09/25 20:28:00 | 000,590,936 | R--- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\NISx64\1501000.012\symnets.sys -- (SymNetS)
DRV:64bit: - [2013/09/25 19:50:25 | 000,162,392 | R--- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\NISx64\1501000.012\ccSetx64.sys -- (ccSet_NIS)
DRV:64bit: - [2013/09/09 19:47:26 | 000,493,656 | R--- | M] (Symantec Corporation) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\NISx64\1501000.012\SymDS64.sys -- (SymDS)
DRV:64bit: - [2013/09/09 18:49:49 | 000,036,952 | R--- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\NISx64\1501000.012\srtspx64.sys -- (SRTSPX)
DRV:64bit: - [2013/09/08 00:46:02 | 011,527,408 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\NETwsw00.sys -- (NETwNs64)
DRV:64bit: - [2013/08/10 01:32:37 | 000,019,600 | ---- | M] (Realtek Semiconductor Corp.) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\rtcrfilt64.sys -- (rtcrfilt64)
DRV:64bit: - [2013/07/22 18:56:48 | 000,140,600 | ---- | M] (Motorola Solutions, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\btmaux.sys -- (btmaux)
DRV:64bit: - [2013/06/20 19:36:54 | 000,206,744 | ---- | M] (Windows ® Win 7 DDK provider) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\usb3Hub.sys -- (usb3Hub)
DRV:64bit: - [2013/05/22 18:49:32 | 000,017,720 | ---- | M] () [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\SmartDefragDriver.sys -- (SmartDefragDriver)
DRV:64bit: - [2013/04/23 13:24:26 | 000,069,088 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\iBtFltCoex.sys -- (ibtfltcoex)
DRV:64bit: - [2012/12/13 13:50:36 | 000,054,784 | ---- | M] (Apple, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\usbaapl64.sys -- (USBAAPL64)
DRV:64bit: - [2012/08/23 07:10:20 | 000,019,456 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\rdpvideominiport.sys -- (RdpVideoMiniport)
DRV:64bit: - [2012/08/23 07:08:26 | 000,030,208 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\TsUsbGD.sys -- (TsUsbGD)
DRV:64bit: - [2012/08/23 07:07:35 | 000,057,856 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\TsUsbFlt.sys -- (TsUsbFlt)
DRV:64bit: - [2012/08/21 13:01:20 | 000,033,240 | ---- | M] (GEAR Software Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\GEARAspiWDM.sys -- (GEARAspiWDM)
DRV:64bit: - [2012/06/22 01:13:00 | 000,023,408 | ---- | M] (Microsoft Corporation) [Recognizer | Boot | Unknown] -- C:\Windows\SysNative\drivers\fs_rec.sys -- (Fs_Rec)
DRV:64bit: - [2012/06/22 01:12:54 | 000,107,904 | ---- | M] (Advanced Micro Devices) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsata.sys -- (amdsata)
DRV:64bit: - [2012/06/22 01:12:54 | 000,027,008 | ---- | M] (Advanced Micro Devices) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\amdxata.sys -- (amdxata)
DRV:64bit: - [2012/03/14 03:42:50 | 000,201,008 | ---- | M] (ELAN Microelectronics Corp.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\ETD.sys -- (ETD)
DRV:64bit: - [2012/02/01 16:16:40 | 000,568,600 | ---- | M] (Intel Corporation) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\iaStor.sys -- (iaStor)
DRV:64bit: - [2012/01/27 18:39:34 | 000,356,120 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\iusb3hub.sys -- (iusb3hub)
DRV:64bit: - [2012/01/27 18:39:34 | 000,016,152 | ---- | M] (Intel Corporation) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\iusb3hcs.sys -- (iusb3hcs)
DRV:64bit: - [2012/01/09 10:32:40 | 000,195,584 | ---- | M] (Windows ® Win 7 DDK provider) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\AmpPal.sys -- (AMPPALP)
DRV:64bit: - [2012/01/09 10:32:40 | 000,195,584 | ---- | M] (Windows ® Win 7 DDK provider) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\AmpPal.sys -- (AMPPAL)
DRV:64bit: - [2011/12/14 16:20:08 | 001,601,152 | ---- | M] (Conexant Systems Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\CHDRT64.sys -- (CnxtHdAudService)
DRV:64bit: - [2011/06/16 14:40:20 | 000,176,000 | ---- | M] (Creative Technology Ltd.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\CtClsFlt.sys -- (CtClsFlt)
DRV:64bit: - [2010/11/20 20:23:47 | 000,078,720 | ---- | M] (Hewlett-Packard Company) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\HpSAMD.sys -- (HpSAMD)
DRV:64bit: - [2010/03/19 01:00:00 | 000,055,856 | ---- | M] (Sonic Solutions) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\PxHlpa64.sys -- (PxHlpa64)
DRV:64bit: - [2009/07/13 18:52:20 | 000,194,128 | ---- | M] (AMD Technologies Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsbs.sys -- (amdsbs)
DRV:64bit: - [2009/07/13 18:48:04 | 000,065,600 | ---- | M] (LSI Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\lsi_sas2.sys -- (LSI_SAS2)
DRV:64bit: - [2009/07/13 18:45:55 | 000,024,656 | ---- | M] (Promise Technology) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\stexstor.sys -- (stexstor)
DRV:64bit: - [2009/06/10 13:34:33 | 003,286,016 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\evbda.sys -- (ebdrv)
DRV:64bit: - [2009/06/10 13:34:28 | 000,468,480 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\bxvbda.sys -- (b06bdrv)
DRV:64bit: - [2009/06/10 13:34:23 | 000,270,848 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\b57nd60a.sys -- (b57nd60a)
DRV:64bit: - [2009/06/10 13:31:59 | 000,031,232 | ---- | M] (Hauppauge Computer Works, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\hcw85cir.sys -- (hcw85cir)
DRV:64bit: - [2006/11/01 02:51:00 | 000,151,656 | ---- | M] (Microsoft Corporation) [File_System | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\WimFltr.sys -- (WimFltr)
DRV - [2014/02/10 01:00:00 | 002,099,288 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Program Files (x86)\Norton Internet Security\NortonData\21.1.0.18\Definitions\VirusDefs\20140211.020\ex64.sys -- (NAVEX15)
DRV - [2014/02/10 01:00:00 | 000,484,952 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys -- (eeCtrl)
DRV - [2014/02/10 01:00:00 | 000,137,648 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys -- (EraserUtilRebootDrv)
DRV - [2014/02/10 01:00:00 | 000,126,040 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Program Files (x86)\Norton Internet Security\NortonData\21.1.0.18\Definitions\VirusDefs\20140211.020\eng64.sys -- (NAVENG)
DRV - [2014/02/09 17:57:34 | 000,521,944 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Program Files (x86)\Norton Internet Security\NortonData\21.1.0.18\Definitions\IPSDefs\20140211.001\IDSviA64.sys -- (IDSVia64)
DRV - [2014/01/21 03:37:32 | 001,526,488 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Program Files (x86)\Norton Internet Security\NortonData\21.1.0.18\Definitions\BASHDefs\20140121.001\BHDrvx64.sys -- (BHDrvx64)
DRV - [2013/11/19 16:10:34 | 000,034,848 | ---- | M] (IObit.com) [Kernel | On_Demand | Running] -- C:\Program Files (x86)\IObit\IObit Malware Fighter\Drivers\win7_amd64\RegFilter.sys -- (RegFilter)
DRV - [2013/11/19 16:10:34 | 000,023,016 | ---- | M] (IObit.com) [Kernel | On_Demand | Running] -- C:\Program Files (x86)\IObit\IObit Malware Fighter\Drivers\win7_amd64\UrlFilter.sys -- (UrlFilter)
DRV - [2013/03/23 15:48:48 | 000,023,048 | ---- | M] (IObit) [File_System | On_Demand | Running] -- C:\Program Files (x86)\IObit\IObit Malware Fighter\Drivers\win7_amd64\FileMonitor.sys -- (FileMonitor)
DRV - [2009/07/13 18:19:10 | 000,019,008 | ---- | M] (Microsoft Corporation) [File_System | On_Demand | Stopped] -- C:\Windows\SysWOW64\drivers\wimmount.sys -- (WIMMount)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE:64bit: - HKLM\..\SearchScopes,DefaultScope = {E6314F45-1605-4ECB-8C8C-B055BFB1B5FA}
IE:64bit: - HKLM\..\SearchScopes\{E6314F45-1605-4ECB-8C8C-B055BFB1B5FA}: "URL" = http://www.bing.com/...rc=IE-SearchBox
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
IE - HKLM\..\SearchScopes,DefaultScope = {BF5B939D-4DB9-4491-ACA4-466B599410A9}
IE - HKLM\..\SearchScopes\{BB74DE59-BC4C-4172-9AC4-73315F71CFFE}: "URL" = http://search.gboxap...q={searchTerms}
IE - HKLM\..\SearchScopes\{E6314F45-1605-4ECB-8C8C-B055BFB1B5FA}: "URL" = http://www.bing.com/...rc=IE-SearchBox

IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/?fr=fp-yie10
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,First Home Page = http://g.msn.com/1me10IE10ENUS/MCM_WCP
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,SearchDefaultBranded = 1
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://us.yhs4.searc...670,0,FF22,7635
IE - HKCU\..\URLSearchHook: {81017EA9-9AA8-4A6A-9734-7AF40E7D593F} - No CLSID value found
IE - HKCU\..\SearchScopes,DefaultScope = {C197C3F7-26DD-4632-BCAE-1302A866FA7B}
IE - HKCU\..\SearchScopes\{6F1B5156-5D03-4A3C-83FC-1C3BABDE699E}: "URL" = http://search.condui...0517927248&UM=2
IE - HKCU\..\SearchScopes\{8A340FC5-4536-4BFB-B499-4C9071A276B7}: "URL" = http://search.condui...q={searchTerms}
IE - HKCU\..\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}: "URL" = http://nortonsafe.se...t=kwd&qsrc=2869
IE - HKCU\..\SearchScopes\{BF5B939D-4DB9-4491-ACA4-466B599410A9}: "URL" = http://search.condui...1902514168&UM=2
IE - HKCU\..\SearchScopes\{C197C3F7-26DD-4632-BCAE-1302A866FA7B}: "URL" = http://us.yhs4.searc...669,0,FF22,7635
IE - HKCU\..\SearchScopes\{E45BCFCD-B1F7-4253-A5FE-A38A1A5894C4}: "URL" = http://www.flickr.co...q={searchTerms}
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = <local>

========== FireFox ==========

FF - prefs.js..browser.search.selectedEngine: "Google"
FF - prefs.js..browser.startup.homepage: "http://us.yhs4.searc...70,0,FF22,7635"
FF - prefs.js..extensions.enabledAddons: %7Bb1df372d-8b32-4c7d-b6b4-9c5b78cf6fb1%7D:0.87
FF - prefs.js..extensions.enabledAddons: %7BBBDA0591-3099-440a-AA10-41764D9DB4DB%7D:12.0.5.3%20-%201
FF - prefs.js..extensions.enabledAddons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:26.0
FF - prefs.js..sweetim.toolbar.previous.browser.search.defaultenginename: ""
FF - prefs.js..sweetim.toolbar.previous.browser.search.selectedEngine: ""
FF - prefs.js..browser.startup.homepage: ""
FF - prefs.js..sweetim.toolbar.previous.keyword.URL: ""


FF:64bit: - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\system32\Macromed\Flash\NPSWF64_12_0_0_44.dll File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files\Microsoft Silverlight\5.1.20913.0\npctrl.dll ( Microsoft Corporation)
FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/OfficeAuthz,version=14.0: C:\PROGRA~1\MICROS~2\Office14\NPAUTHZ.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_12_0_0_44.dll ()
FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=: File not found
FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=1.0: C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll ()
FF - HKLM\Software\MozillaPlugins\@java.com/DTPlugin,version=10.51.2: C:\Program Files (x86)\Java\jre7\bin\dtplugin\npDeployJava1.dll (Oracle Corporation)
FF - HKLM\Software\MozillaPlugins\@java.com/JavaPlugin,version=10.51.2: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll (Oracle Corporation)
FF - HKLM\Software\MozillaPlugins\@mcafee.com/McAfeeMssPlugin: C:\Program Files\McAfee Security Scan\3.8.130\npMcAfeeMss.dll (McAfee, Inc.)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files (x86)\Microsoft Silverlight\5.1.20913.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/OfficeAuthz,version=14.0: C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/SharePoint,version=14.0: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3502.0922: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3508.1109: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@nielsen/FirefoxTracker: File not found
FF - HKLM\Software\MozillaPlugins\Adobe Reader: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)

FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_21.1.0.18\coFFPlgn\ [2014/02/11 23:04:51 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{BBDA0591-3099-440a-AA10-41764D9DB4DB}: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_21.1.0.18\IPSFF [2014/02/11 04:43:21 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 26.0\extensions\\Components: C:\Program Files (x86)\Mozilla Firefox\components [2013/06/25 10:06:47 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 26.0\extensions\\Plugins: C:\Program Files (x86)\Mozilla Firefox\plugins [2013/09/11 05:20:19 | 000,000,000 | ---D | M]

[2013/12/16 17:17:18 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Jennifer\AppData\Roaming\Mozilla\Extensions
[2014/02/04 20:16:36 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Jennifer\AppData\Roaming\Mozilla\Firefox\Profiles\sfcktb2w.default\extensions
[2013/12/19 17:25:13 | 000,252,969 | ---- | M] () (No name found) -- C:\Users\Jennifer\AppData\Roaming\Mozilla\Firefox\Profiles\sfcktb2w.default\extensions\[email protected]
[2014/02/04 20:16:36 | 000,039,512 | ---- | M] () (No name found) -- C:\Users\Jennifer\AppData\Roaming\Mozilla\Firefox\Profiles\sfcktb2w.default\extensions\{b1df372d-8b32-4c7d-b6b4-9c5b78cf6fb1}.xpi
[2013/12/16 17:15:27 | 000,000,000 | ---D | M] (No name found) -- C:\Program Files (x86)\Mozilla Firefox\browser\extensions
[2013/12/16 17:15:28 | 000,000,000 | ---D | M] (Default) -- C:\Program Files (x86)\Mozilla Firefox\browser\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
[2014/02/11 04:43:21 | 000,000,000 | ---D | M] (Norton Vulnerability Protection) -- C:\PROGRAMDATA\NORTON\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_21.1.0.18\IPSFF
[2012/08/16 19:18:30 | 000,002,349 | ---- | M] () -- C:\Program Files (x86)\mozilla firefox\searchplugins\babylon.xml
[2012/09/02 12:56:51 | 000,002,024 | ---- | M] () -- C:\Program Files (x86)\mozilla firefox\searchplugins\McSiteAdvisor.xml

========== Chrome ==========

CHR - Extension: No name found = C:\Users\Jennifer\AppData\Local\Google\Chrome\User Data\Default\Extensions\gkcefkcdkepgkpbgncjchhbjgoanleod\1.0.0_0\
CHR - Extension: No name found = C:\Users\Jennifer\AppData\Local\Google\Chrome\User Data\Default\Extensions\glmfgahfleepmdfffonfckpmkondpdkg\1.2.6_0\
CHR - Extension: No name found = C:\Users\Jennifer\AppData\Local\Google\Chrome\User Data\Default\Extensions\nfengeggddojhakldhlpjdlddgkkjkdd\1.0.0_0\

O1 HOSTS File: ([2009/06/10 14:00:26 | 000,000,824 | ---- | M]) - C:\Windows\SysNative\drivers\etc\hosts
O2:64bit: - BHO: (ExplorerWnd Helper) - {10921475-03CE-4E04-90CE-E2E7EF20C814} - C:\Program Files (x86)\IObit\IObit Uninstaller\UninstallExplorer64.dll (IObit)
O2:64bit: - BHO: (Norton Identity Protection) - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine64\21.1.0.18\CoIEPlg.dll (Symantec Corporation)
O2 - BHO: (MSS+ Identifier) - {0E8A89AD-95D7-40EB-8D9D-083EF7066A01} - C:\Program Files\McAfee Security Scan\3.8.130\McAfeeMSS_IE.dll (McAfee, Inc.)
O2 - BHO: (Norton Identity Protection) - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\21.1.0.18\CoIEPlg.dll (Symantec Corporation)
O2 - BHO: (Norton Vulnerability Protection) - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\21.1.0.18\IPS\IPSBHO.dll (Symantec Corporation)
O2 - BHO: (Java™ Plug-In SSV Helper) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll (Oracle Corporation)
O2 - BHO: (Codecv Class) - {788A3361-D889-C27E-0643-3D6DABCA7D9E} - C:\ProgramData\Codecv\bhoclass.dll ()
O2 - BHO: (Java™ Plug-In 2 SSV Helper) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll (Oracle Corporation)
O3:64bit: - HKLM\..\Toolbar: (Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine64\21.1.0.18\CoIEPlg.dll (Symantec Corporation)
O3:64bit: - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKLM\..\Toolbar: (Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\21.1.0.18\CoIEPlg.dll (Symantec Corporation)
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O4:64bit: - HKLM..\Run: [BLEServicesCtrl] C:\Program Files (x86)\Intel\Bluetooth\BleServicesCtrl.exe (Motorola Solutions, Inc.)
O4:64bit: - HKLM..\Run: [BTMTrayAgent] C:\Program Files (x86)\Intel\Bluetooth\btmshellex.dll (Motorola Solutions, Inc.)
O4:64bit: - HKLM..\Run: [DellStage] C:\Program Files (x86)\Dell Stage\Dell Stage\stage_primary.exe ()
O4:64bit: - HKLM..\Run: [ETDCtrl] C:\Program Files\Elantech\ETDCtrl.exe (ELAN Microelectronics Corp.)
O4:64bit: - HKLM..\Run: [HotKeysCmds] C:\Windows\SysNative\hkcmd.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [IgfxTray] C:\Windows\SysNative\igfxtray.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [Persistence] C:\Windows\SysNative\igfxpers.exe (Intel Corporation)
O4 - HKLM..\Run: [AccuWeatherWidget] C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweather.exe ()
O4 - HKLM..\Run: [IObit Malware Fighter] C:\Program Files (x86)\IObit\IObit Malware Fighter\IMF.exe (IObit)
O4 - HKLM..\Run: [USB3MON] C:\Program Files (x86)\Intel\Intel® USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe (Intel Corporation)
O4 - HKCU..\Run: [Advanced SystemCare 7] C:\Program Files (x86)\IObit\Advanced SystemCare 7\ASCTray.exe (IObit)
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktop = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktopChanges = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 5
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145
O10:64bit: - NameSpace_Catalog5\Catalog_Entries64\000000000010 [] - C:\Program Files\Bonjour\mdnsNSP.dll (Apple Inc.)
O10 - NameSpace_Catalog5\Catalog_Entries\000000000010 [] - C:\Program Files (x86)\Bonjour\mdnsNSP.dll (Apple Inc.)
O1364bit: - gopher Prefix: missing
O13 - gopher Prefix: missing
O16 - DPF: {6C269571-C6D7-4818-BCA4-32A035E8C884} http://ccfiles.creat...102/CTSUEng.cab (Reg Error: Key error.)
O16 - DPF: {D4B68B83-8710-488B-A692-D74B50BA558E} http://ccfiles.creat...13/CTPIDPDE.cab (Reg Error: Key error.)
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} http://ccfiles.creat...30321/CTPID.cab (Reg Error: Key error.)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 75.75.75.75 75.75.76.76
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{9A6D8C3E-6AC1-463C-9C80-F1E3990E054B}: DhcpNameServer = 75.75.75.75 75.75.76.76
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{E136E80B-F40B-4263-95DA-D9F35874F54A}: DhcpNameServer = 75.75.75.75 75.75.76.76
O18:64bit: - Protocol\Handler\livecall - No CLSID value found
O18:64bit: - Protocol\Handler\ms-help - No CLSID value found
O18:64bit: - Protocol\Handler\msnim - No CLSID value found
O18:64bit: - Protocol\Handler\skype4com - No CLSID value found
O18:64bit: - Protocol\Handler\wlmailhtml - No CLSID value found
O18:64bit: - Protocol\Handler\wlpg - No CLSID value found
O18 - Protocol\Handler\skype4com {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll (Skype Technologies)
O20:64bit: - HKLM Winlogon: Shell - (Explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysNative\userinit.exe (Microsoft Corporation)
O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\SysWow64\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysWOW64\userinit.exe (Microsoft Corporation)
O20:64bit: - Winlogon\Notify\igfxcui: DllName - (igfxdev.dll) - C:\Windows\SysNative\igfxdev.dll (Intel Corporation)
O21:64bit: - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O32 - HKLM CDRom: AutoRun - 1
O33 - MountPoints2\{20b0e23b-ef0a-11e1-82d5-685d436efd5b}\Shell - "" = AutoRun
O33 - MountPoints2\{20b0e23b-ef0a-11e1-82d5-685d436efd5b}\Shell\AutoRun\command - "" = E:\TL_Bootstrap.exe
O33 - MountPoints2\{68428dba-f7b1-11e2-9917-685d436efd5b}\Shell - "" = AutoRun
O33 - MountPoints2\{68428dba-f7b1-11e2-9917-685d436efd5b}\Shell\AutoRun\command - "" = E:\VZW_Software_upgrade_assistant.exe
O33 - MountPoints2\{9c8fafc1-a291-11e2-a74b-685d436efd5b}\Shell - "" = AutoRun
O33 - MountPoints2\{9c8fafc1-a291-11e2-a74b-685d436efd5b}\Shell\AutoRun\command - "" = E:\TL_Bootstrap.exe
O33 - MountPoints2\F\Shell - "" = AutoRun
O33 - MountPoints2\F\Shell\AutoRun\command - "" = F:\TL_Bootstrap.exe
O34 - HKLM BootExecute: (autocheck autochk *)
O35:64bit: - HKLM\..comfile [open] -- "%1" %*
O35:64bit: - HKLM\..exefile [open] -- "%1" %*
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37:64bit: - HKLM\...com [@ = comfile] -- "%1" %*
O37:64bit: - HKLM\...exe [@ = exefile] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*
O38 - SubSystems\\Windows: (ServerDll=winsrv:UserServerDllInitialization,3)
O38 - SubSystems\\Windows: (ServerDll=winsrv:ConServerDllInitialization,2)
O38 - SubSystems\\Windows: (ServerDll=sxssrv,4)

========== Files/Folders - Created Within 30 Days ==========

[2014/02/11 04:42:06 | 000,000,000 | R--D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Norton Internet Security
[2014/02/11 00:21:22 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Intel Corporation
[2014/02/05 22:10:04 | 000,000,000 | ---D | C] -- C:\Users\Jennifer\AppData\Local\https_register.perfectworld.com_0
[2014/02/05 20:31:39 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Opera
[2014/02/04 14:39:26 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\IObit Uninstaller
[2014/02/04 03:13:34 | 000,000,000 | ---D | C] -- C:\Users\Jennifer\AppData\Roaming\Intel WiDi
[2014/02/04 03:13:30 | 000,000,000 | ---D | C] -- C:\Users\Jennifer\AppData\Local\Intel WiDi
[2014/02/04 03:11:57 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Intel Corporation
[2014/01/28 03:12:19 | 000,032,600 | ---- | C] (IObit) -- C:\Windows\SysNative\SmartDefragBootTime.exe
[2014/01/28 03:11:52 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Smart Defrag 2
[2014/01/27 17:12:39 | 000,000,000 | ---D | C] -- C:\Windows\Minidump
[2014/01/27 17:06:19 | 000,000,000 | ---D | C] -- C:\DrvInstall
[2014/01/27 17:03:15 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Driver Booster
[2014/01/27 09:49:02 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\iTunes
[2014/01/27 09:48:27 | 000,000,000 | ---D | C] -- C:\Program Files\iTunes
[2014/01/27 09:48:27 | 000,000,000 | ---D | C] -- C:\Program Files\iPod
[2014/01/27 09:48:27 | 000,000,000 | ---D | C] -- C:\ProgramData\34BE82C4-E596-4e99-A191-52C6199EBF69
[2014/01/24 18:23:36 | 000,000,000 | ---D | C] -- C:\Users\Jennifer\AppData\Roaming\Firestorm
[2014/01/24 18:23:06 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Firestorm-Beta
[2014/01/24 18:21:18 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Firestorm-Beta
[2014/01/23 17:22:39 | 000,000,000 | ---D | C] -- C:\Program Files\Synaptics
[2014/01/23 17:22:20 | 000,032,496 | ---- | C] (Synaptics Incorporated) -- C:\Windows\SysNative\drivers\Smb_driver_Intel.sys
[2014/01/23 16:46:07 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\IObit Malware Fighter
[2014/01/23 16:33:32 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\McAfee Security Scan Plus
[2014/01/23 16:33:28 | 000,000,000 | ---D | C] -- C:\Program Files\McAfee Security Scan
[2014/01/23 16:03:43 | 000,000,000 | ---D | C] -- C:\ProgramData\McAfee Security Scan
[2014/01/21 02:00:14 | 000,000,000 | ---D | C] -- C:\Users\Jennifer\AppData\Local\SingularityViewer64
[2014/01/19 01:33:54 | 000,000,000 | ---D | C] -- C:\Windows\Migration
[2014/01/19 01:26:44 | 000,000,000 | ---D | C] -- C:\Users\Jennifer\Documents\My Received Files
[2014/01/19 01:24:09 | 000,000,000 | R--D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Intel PROSet Wireless
[2014/01/19 01:22:12 | 000,000,000 | ---D | C] -- C:\ProgramData\Package Cache
[2014/01/19 01:18:27 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\SystemRequirementsLab
[2014/01/19 01:17:09 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Common Files\Java
[2014/01/19 01:16:32 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Java
[2014/01/14 20:16:01 | 000,888,536 | ---- | C] (Realtek ) -- C:\Windows\SysNative\drivers\Rt64win7.sys
[2014/01/14 20:15:22 | 000,000,000 | ---D | C] -- C:\Users\Jennifer\AppData\Roaming\SystemRequirementsLab
[8 C:\Windows\Fonts\*.tmp files -> C:\Windows\Fonts\*.tmp -> ]
[1 C:\Windows\SysNative\*.tmp files -> C:\Windows\SysNative\*.tmp -> ]
[1 C:\Windows\*.tmp files -> C:\Windows\*.tmp -> ]
[1 C:\*.tmp files -> C:\*.tmp -> ]

========== Files - Modified Within 30 Days ==========

[2014/02/12 01:13:00 | 000,000,830 | ---- | M] () -- C:\Windows\tasks\Adobe Flash Player Updater.job
[2014/02/12 00:20:18 | 000,021,296 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
[2014/02/12 00:20:18 | 000,021,296 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
[2014/02/11 23:04:55 | 000,002,211 | ---- | M] () -- C:\Users\Public\Desktop\Advanced SystemCare 7.lnk
[2014/02/11 23:04:53 | 000,000,290 | ---- | M] () -- C:\Windows\tasks\Driver Booster Update.job
[2014/02/11 23:03:33 | 000,067,584 | --S- | M] () -- C:\Windows\bootstat.dat
[2014/02/11 23:02:14 | 458,510,335 | -HS- | M] () -- C:\hiberfil.sys
[2014/02/11 16:00:31 | 000,108,249 | ---- | M] () -- C:\Users\Jennifer\Documents\hi.wma
[2014/02/11 14:28:18 | 002,113,101 | ---- | M] () -- C:\Windows\SysNative\drivers\NISx64\1501000.012\Cat.DB
[2014/02/11 04:42:15 | 000,028,778 | ---- | M] () -- C:\Windows\SysNative\drivers\NISx64\1501000.012\VT20140131.024
[2014/02/11 04:42:07 | 000,002,503 | ---- | M] () -- C:\Users\Public\Desktop\Norton Internet Security.lnk
[2014/02/11 00:21:57 | 000,039,717 | ---- | M] () -- C:\Users\Jennifer\AppData\Local\WiDiSetupLog.20140211.001924.wdl
[2014/02/11 00:21:22 | 000,001,972 | ---- | M] () -- C:\Users\Public\Desktop\Intel® WiDi.lnk
[2014/02/10 21:43:23 | 000,177,752 | ---- | M] (Symantec Corporation) -- C:\Windows\SysNative\drivers\SYMEVENT64x86.SYS
[2014/02/10 21:43:23 | 000,008,222 | ---- | M] () -- C:\Windows\SysNative\drivers\SYMEVENT64x86.CAT
[2014/02/10 21:43:23 | 000,000,854 | ---- | M] () -- C:\Windows\SysNative\drivers\SYMEVENT64x86.INF
[2014/02/10 12:41:57 | 000,002,021 | ---- | M] () -- C:\Users\Public\Desktop\Adobe Reader X.lnk
[2014/02/09 11:10:16 | 000,782,470 | ---- | M] () -- C:\Windows\SysNative\PerfStringBackup.INI
[2014/02/09 11:10:16 | 000,662,634 | ---- | M] () -- C:\Windows\SysNative\perfh009.dat
[2014/02/09 11:10:16 | 000,122,470 | ---- | M] () -- C:\Windows\SysNative\perfc009.dat
[2014/02/05 22:15:40 | 000,005,120 | ---- | M] () -- C:\Users\Jennifer\AppData\Local\Databases.db
[2014/02/05 20:31:40 | 000,001,135 | ---- | M] () -- C:\Users\Public\Desktop\Opera 19.lnk
[2014/02/04 14:39:27 | 000,001,219 | ---- | M] () -- C:\Users\Public\Desktop\IObit Uninstaller.lnk
[2014/01/29 19:59:44 | 000,007,668 | ---- | M] () -- C:\Users\Jennifer\AppData\Local\Resmon.ResmonCfg
[2014/01/27 17:06:24 | 000,000,000 | -H-- | M] () -- C:\Windows\SysNative\drivers\Msft_Kernel_TeeDriverx64_01011.Wdf
[2014/01/27 17:03:16 | 000,001,186 | ---- | M] () -- C:\Users\Public\Desktop\Driver Booster.lnk
[2014/01/27 09:49:02 | 000,001,785 | ---- | M] () -- C:\Users\Public\Desktop\iTunes.lnk
[2014/01/24 18:23:20 | 000,001,137 | ---- | M] () -- C:\Users\Public\Desktop\Firestorm-Beta.lnk
[2014/01/24 17:53:57 | 000,001,260 | ---- | M] () -- C:\Users\Jennifer\Desktop\Smart RAM.lnk
[2014/01/23 17:22:41 | 000,000,000 | -H-- | M] () -- C:\Windows\SysNative\drivers\Msft_Kernel_Smb_driver_Intel_01009.Wdf
[2014/01/23 17:22:20 | 000,032,496 | ---- | M] (Synaptics Incorporated) -- C:\Windows\SysNative\drivers\Smb_driver_Intel.sys
[2014/01/23 16:46:08 | 000,001,179 | ---- | M] () -- C:\Users\Public\Desktop\IObit Malware Fighter.lnk
[2014/01/23 16:33:32 | 000,001,893 | ---- | M] () -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\McAfee Security Scan Plus.lnk
[2014/01/19 01:45:22 | 000,000,000 | ---- | M] () -- C:\asc_rdflag
[2014/01/19 01:36:04 | 000,775,084 | ---- | M] () -- C:\Windows\SysWow64\PerfStringBackup.INI
[2014/01/19 01:18:24 | 000,016,284 | ---- | M] () -- C:\Windows\SysWow64\ieuinit.inf
[2014/01/19 01:18:24 | 000,016,284 | ---- | M] () -- C:\Windows\SysNative\ieuinit.inf
[2014/01/14 21:38:49 | 014,894,280 | ---- | M] () -- C:\Windows\SysNative\FNTCACHE.DAT
[2014/01/14 20:16:01 | 000,888,536 | ---- | M] (Realtek ) -- C:\Windows\SysNative\drivers\Rt64win7.sys
[2014/01/14 20:08:08 | 000,017,058 | ---- | M] () -- C:\Windows\SysNative\iglhxs64.vp
[2014/01/14 20:08:07 | 000,009,728 | ---- | M] ( ) -- C:\Windows\SysNative\IGFXDEVLib.dll
[2014/01/14 20:08:06 | 000,098,304 | ---- | M] () -- C:\Windows\SysNative\igdde64.dll
[2014/01/14 20:08:06 | 000,077,312 | ---- | M] () -- C:\Windows\SysWow64\igdde32.dll
[1 C:\Windows\SysNative\*.tmp files -> C:\Windows\SysNative\*.tmp -> ]
[1 C:\Windows\*.tmp files -> C:\Windows\*.tmp -> ]
[1 C:\*.tmp files -> C:\*.tmp -> ]

========== Files Created - No Company Name ==========

[2014/02/11 15:59:14 | 000,108,249 | ---- | C] () -- C:\Users\Jennifer\Documents\hi.wma
[2014/02/11 00:21:22 | 000,001,972 | ---- | C] () -- C:\Users\Public\Desktop\Intel® WiDi.lnk
[2014/02/11 00:19:24 | 000,039,717 | ---- | C] () -- C:\Users\Jennifer\AppData\Local\WiDiSetupLog.20140211.001924.wdl
[2014/02/10 12:41:57 | 000,002,021 | ---- | C] () -- C:\Users\Public\Desktop\Adobe Reader X.lnk
[2014/02/05 22:10:04 | 000,005,120 | ---- | C] () -- C:\Users\Jennifer\AppData\Local\Databases.db
[2014/02/05 20:31:42 | 000,001,135 | ---- | C] () -- C:\Users\Public\Desktop\Opera 19.lnk
[2014/02/05 20:31:42 | 000,001,135 | ---- | C] () -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Opera 19.lnk
[2014/02/04 14:39:27 | 000,001,219 | ---- | C] () -- C:\Users\Public\Desktop\IObit Uninstaller.lnk
[2014/01/28 03:11:58 | 000,017,720 | ---- | C] () -- C:\Windows\SysNative\drivers\SmartDefragDriver.sys
[2014/01/27 17:06:24 | 000,000,000 | -H-- | C] () -- C:\Windows\SysNative\drivers\Msft_Kernel_TeeDriverx64_01011.Wdf
[2014/01/27 17:03:19 | 000,000,290 | ---- | C] () -- C:\Windows\tasks\Driver Booster Update.job
[2014/01/27 17:03:16 | 000,001,186 | ---- | C] () -- C:\Users\Public\Desktop\Driver Booster.lnk
[2014/01/27 09:49:02 | 000,001,785 | ---- | C] () -- C:\Users\Public\Desktop\iTunes.lnk
[2014/01/24 18:23:20 | 000,001,137 | ---- | C] () -- C:\Users\Public\Desktop\Firestorm-Beta.lnk
[2014/01/24 17:53:56 | 000,001,260 | ---- | C] () -- C:\Users\Jennifer\Desktop\Smart RAM.lnk
[2014/01/23 17:22:41 | 000,000,000 | -H-- | C] () -- C:\Windows\SysNative\drivers\Msft_Kernel_Smb_driver_Intel_01009.Wdf
[2014/01/23 16:46:07 | 000,001,179 | ---- | C] () -- C:\Users\Public\Desktop\IObit Malware Fighter.lnk
[2014/01/23 16:10:41 | 000,007,668 | ---- | C] () -- C:\Users\Jennifer\AppData\Local\Resmon.ResmonCfg
[2014/01/23 16:03:42 | 000,001,893 | ---- | C] () -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\McAfee Security Scan Plus.lnk
[2014/01/19 01:45:22 | 000,000,000 | ---- | C] () -- C:\asc_rdflag
[2014/01/19 01:18:24 | 000,016,284 | ---- | C] () -- C:\Windows\SysWow64\ieuinit.inf
[2014/01/19 01:18:24 | 000,016,284 | ---- | C] () -- C:\Windows\SysNative\ieuinit.inf
[2014/01/14 20:08:08 | 000,017,058 | ---- | C] () -- C:\Windows\SysNative\iglhxs64.vp
[2014/01/14 20:08:07 | 000,009,728 | ---- | C] ( ) -- C:\Windows\SysNative\IGFXDEVLib.dll
[2014/01/14 20:08:06 | 000,098,304 | ---- | C] () -- C:\Windows\SysNative\igdde64.dll
[2014/01/14 20:08:06 | 000,077,312 | ---- | C] () -- C:\Windows\SysWow64\igdde32.dll
[2013/11/16 22:46:36 | 000,038,118 | ---- | C] () -- C:\Users\Jennifer\AppData\Local\WiDiSetupLog.20131116.224636.wdl
[2013/09/27 19:18:23 | 000,272,928 | ---- | C] () -- C:\Windows\SysWow64\igvpkrng600.bin
[2013/09/27 19:18:18 | 000,963,452 | ---- | C] () -- C:\Windows\SysWow64\igcodeckrng600.bin
[2013/08/10 00:36:17 | 000,268,968 | ---- | C] () -- C:\Windows\SysWow64\sqlite3.dll
[2013/05/16 02:07:04 | 000,000,258 | RHS- | C] () -- C:\Users\Jennifer\ntuser.pol
[2013/04/15 05:27:01 | 000,157,696 | ---- | C] () -- C:\Windows\SysWow64\OggEnc.exe
[2013/04/15 05:27:01 | 000,145,408 | ---- | C] () -- C:\Windows\SysWow64\Lame.exe
[2013/04/15 05:27:01 | 000,076,800 | ---- | C] () -- C:\Windows\SysWow64\Faac.exe
[2012/08/26 11:44:59 | 000,000,065 | ---- | C] () -- C:\Windows\SysWow64\lgAxconfig.ini
[2012/06/22 00:45:56 | 000,963,912 | ---- | C] () -- C:\Windows\SysWow64\igkrng600.bin
[2012/06/22 00:45:55 | 000,261,208 | ---- | C] () -- C:\Windows\SysWow64\igfcg600m.bin
[2012/06/22 00:45:49 | 000,145,804 | ---- | C] () -- C:\Windows\SysWow64\igcompkrng600.bin

========== ZeroAccess Check ==========

[2009/07/13 21:55:00 | 000,000,227 | RHS- | M] () -- C:\Windows\assembly\Desktop.ini

[HKEY_CURRENT_USER\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64

[HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]

[HKEY_CURRENT_USER\Software\Classes\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32] /64

[HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32]

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64
"" = C:\Windows\SysNative\shell32.dll -- [2013/07/25 19:24:57 | 014,172,672 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]
"" = %SystemRoot%\system32\shell32.dll -- [2013/07/25 18:55:59 | 012,872,704 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32] /64
"" = C:\Windows\SysNative\wbem\fastprox.dll -- [2009/07/13 18:40:51 | 000,909,312 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Free

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32]
"" = %systemroot%\system32\wbem\fastprox.dll -- [2010/11/20 20:24:25 | 000,606,208 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Free

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32] /64
"" = C:\Windows\SysNative\wbem\wbemess.dll -- [2009/07/13 18:41:56 | 000,505,856 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Both

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32]

========== LOP Check ==========

[2012/08/16 19:18:24 | 000,000,000 | ---D | M] -- C:\Users\Jennifer\AppData\Roaming\Babylon
[2013/08/17 18:53:57 | 000,000,000 | ---D | M] -- C:\Users\Jennifer\AppData\Roaming\Fingertapps
[2014/02/04 04:25:09 | 000,000,000 | ---D | M] -- C:\Users\Jennifer\AppData\Roaming\Firestorm
[2013/11/13 01:01:25 | 000,000,000 | ---D | M] -- C:\Users\Jennifer\AppData\Roaming\IObit
[2013/08/18 12:27:01 | 000,000,000 | ---D | M] -- C:\Users\Jennifer\AppData\Roaming\Opera Software
[2014/01/21 02:01:06 | 000,000,000 | ---D | M] -- C:\Users\Jennifer\AppData\Roaming\SecondLife
[2014/01/19 01:18:23 | 000,000,000 | ---D | M] -- C:\Users\Jennifer\AppData\Roaming\SystemRequirementsLab
[2013/02/23 12:53:58 | 000,000,000 | ---D | M] -- C:\Users\Jennifer\AppData\Roaming\Unity
[2014/02/04 03:37:18 | 000,000,000 | ---D | M] -- C:\Users\Jennifer\AppData\Roaming\uTorrent
[2012/08/31 17:31:02 | 000,000,000 | ---D | M] -- C:\Users\Jennifer\AppData\Roaming\WildTangent

========== Purity Check ==========



< End of report >

Edited by xJenniferx, 12 February 2014 - 04:42 PM.

[Advertisements]

Gday xJenniferx,
What are you doing when the computer restarts, just something light like browsing, or heavy use, like gaming?
Please go to > http://www.dell.com/...s/in/en/indhs1/
Click the Radio button > Complete, > click, Run Diagnostic.

I will request a colleague from the Mailware forum to look at your OTL log.

[iammykyl]

Gday xJenniferx,
What are you doing when the computer restarts, just something light like browsing, or heavy use, like gaming?
Please go to > http://www.dell.com/...s/in/en/indhs1/
Click the Radio button > Complete, > click, Run Diagnostic.

I will request a colleague from the Mailware forum to look at your OTL log.

[Dakeyras]

Please go to the malware forum and follow the instructions at the top....Especially the CLICK HERE.

That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty--and you may not be-- then post an OTListIt log in THAT forum.

[xJenniferx]

yeah mostly light browsing i play one game but that's it.

ok i'll run the scan says it takes 60 mins will update post when it's finished

as for the OTL i posted it here just in case it may be requested that's why it wasn't posted in the forum (responding to Dakeyras)

I also found that i had Mcafee and Norton on here i erased Mcafee, I also noticed that my Power options were set to High Performance, I changed it back to Dell. I'm not sure if either of those would have been part of the issue.

Also in addition I have already ran spyware and malware checks and cleaned whatever is necessary.

Edited by xJenniferx, 12 February 2014 - 08:32 PM.

[godawgs]

Hello Jennifer,

As Dakeyras said, you are gonna need to go to the Malware Removal forum and start a new topic there and post the OTL log in that topic.
This is because all malware diagnostic tools, like OTL, are used in the Malware Removal forum, and no one but Malware Removal helpers are allowed to post any removal instructions. And we can only do that in the Malware Removal forum.
When you start the topic in the Malware forum please include a link back to this topic so that once someone there has replied to the topic and cleaned the computer, if you're still having the original issues you posted about, you will be sent back to this topic so the Tech can take a deeper look at the OS.

Thanks for understanding.

[xJenniferx]

here's the log (keep in mind i have already ran a disk check but i'm going to go ahead and do it again)

My Dell Log File
Wednesday, February 12, 2014 7:58:09 PM
Overall Test Result: Failed

Intel® Core™ i3-2370M CPU @ 2.40GHz (CPU:0)
Name: Intel® Core™ i3-2370M CPU @ 2.40GHz
Cores: 2
Threads: 4
Signature: 206A7h
Technology: 32 nm
Performance
Max Qualified Speed: 2.40 GHz
Current Speed: 2.39 GHz
Multiplier: x 24.0 (8 - 24)
Bus Speed: 99.78 MHz
Features: MMX, PSE36, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, AVX, XD, VMX
Cache Summary
L1 Instruction Cache: 2 x 32.00 kB
L1 Data Cache: 2 x 32.00 kB
L2 Cache: 2 x 256.00 kB
L3 Cache: 3.00 MB
Core : 0
Temperature: 69 C
Threads: 2
Core : 1
Temperature: 65 C
Threads: 2
Register Test
Test Started 2/12/2014 7:36:47 PM
Test Finished: Passed 2/12/2014 7:36:50 PM
Level 2 Cache Test
Test Started 2/12/2014 7:36:50 PM
Test Finished: Passed 2/12/2014 7:36:58 PM
Math Register Test
Test Started 2/12/2014 7:36:58 PM
Test Finished: Passed 2/12/2014 7:36:58 PM
MMX Test
Test Started 2/12/2014 7:36:58 PM
Test Finished: Passed 2/12/2014 7:36:59 PM
SSE Test
Test Started 2/12/2014 7:36:59 PM
Test Finished: Passed 2/12/2014 7:36:59 PM
SSE2 Test
Test Started 2/12/2014 7:36:59 PM
Test Finished: Passed 2/12/2014 7:36:59 PM
SSE3 Test
Test Started 2/12/2014 7:36:59 PM
Test Finished: Passed 2/12/2014 7:37:00 PM
SSSE3 Test
Test Started 2/12/2014 7:37:00 PM
Test Finished: Passed 2/12/2014 7:37:00 PM
SSE4.1 Test
Test Started 2/12/2014 7:37:00 PM
Test Finished: Passed 2/12/2014 7:37:00 PM
SSE4.2 Test
Test Started 2/12/2014 7:37:00 PM
Test Finished: Passed 2/12/2014 7:37:01 PM
Prime Number Generation Test
Test Started 2/12/2014 7:37:01 PM
Test Finished: Passed 2/12/2014 7:37:01 PM
Floating Point Unit Test
Test Started 2/12/2014 7:37:01 PM
Test Finished: Passed 2/12/2014 7:37:03 PM
System Memory
Total Physical Memory: 6.00 GB
Maximum Supported Memory: 16.00 GB
2048 MB DDR3 (1600 MHz)
Source: SMBIOS
Memory Size: 2.00 GB
Memory Type: DDR3 (1600 MHz)
Memory Manufacturer: Nanya Technology
Memory Part Number: NT2GC64B88G0NS-DI
Memory Serial Number: 3B05396D
4096 MB DDR3 (1600 MHz)
Source: SMBIOS
Memory Size: 4.00 GB
Memory Type: DDR3 (1600 MHz)
Memory Manufacturer: Hynix/Hyundai
Memory Part Number: HMT351S6CFR8C-PB
Memory Serial Number: 3810B836
Advanced Pattern Test
Test Started 2/12/2014 7:37:03 PM
Test Finished: Passed 2/12/2014 7:37:38 PM
Bit Low Test
Test Started 2/12/2014 7:37:38 PM
Test Finished: Passed 2/12/2014 7:37:43 PM
Bit High Test
Test Started 2/12/2014 7:37:43 PM
Test Finished: Passed 2/12/2014 7:37:48 PM
Nibble Move Test
Test Started 2/12/2014 7:37:48 PM
Test Finished: Passed 2/12/2014 7:37:54 PM
Checkerboard Test
Test Started 2/12/2014 7:37:54 PM
Test Finished: Passed 2/12/2014 7:38:04 PM
Walking One Left Test
Test Started 2/12/2014 7:38:04 PM
Test Finished: Passed 2/12/2014 7:38:21 PM
Walking One Right Test
Test Started 2/12/2014 7:38:21 PM
Test Finished: Passed 2/12/2014 7:38:39 PM
Auxiliary Pattern Test
Test Started 2/12/2014 7:38:39 PM
Test Finished: Passed 2/12/2014 7:38:49 PM
Address Test
Test Started 2/12/2014 7:38:49 PM
Test Finished: Passed 2/12/2014 7:38:59 PM
Modulo20 Test
Test Started 2/12/2014 7:38:59 PM
Test Finished: Passed 2/12/2014 7:39:25 PM
Moving Inversion Test
Test Started 2/12/2014 7:39:25 PM
Test Finished: Passed 2/12/2014 7:39:46 PM
Windows Memory Test
Test Started 2/12/2014 7:39:46 PM
Informative Message: No memory diagnostic results were found in the event log. 2/12/2014 7:39:48 PM
Test Finished: Passed 2/12/2014 7:39:48 PM
Intel® HD Graphics 3000
Vendor Name: Intel Corporation
Interface: PCI
Video Card Chip Type: Intel® HD Graphics Family
Video Card Memory: 2.06 GB
Video Card BIOS: Intel Video BIOS
Driver Provider: Intel Corporation
Driver Version: 9.17.10.3347, 1-29-2014
Video Memory Test
Test Started 2/12/2014 7:39:48 PM
Test Finished: Passed 2/12/2014 7:42:27 PM
Primary Surface Test
Test Started 2/12/2014 7:42:27 PM
Test Finished: Passed 2/12/2014 7:42:35 PM
Wireframe Line Test
Test Started 2/12/2014 7:42:35 PM
Test Finished: Passed 2/12/2014 7:43:24 PM
Fixed Transformation and Lighting Test
Test Started 2/12/2014 7:43:24 PM
Test Finished: Passed 2/12/2014 7:44:11 PM
ST9500325AS
Vendor: Seagate
Model Number: ST9500325AS
Serial Number: 5VEVCC1G
Firmware Revision: D005DEM1
Size: 465.8 GB
Rotation Rate: 5400 RPM
Cache Size: 8 MB
Temperature: 47 C
Physical Sector Size: 512 B
Logical Sector Size: 512 B
Logical Sector Count: 976773168
Supported Standards: ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
Specification Version: ATA8-ACS rev 4
OS - C:
Volume Serial Number: F654-F339
File System: NTFS
Volume Capacity: 445.91 GB
Volume Free Space: 372.03 GB
Volume Used Space: 73.88 GB
SMART Status Test
Test Started 2/12/2014 7:44:11 PM
Test Finished: Passed 2/12/2014 7:44:14 PM
SMART Thresholds Test
Test Started 2/12/2014 7:44:14 PM
Test Finished: Passed 2/12/2014 7:44:16 PM
Targeted Read Test
Test Started 2/12/2014 7:44:16 PM
Test Finished: Passed 2/12/2014 7:44:19 PM
SMART Short Self Test
Test Started 2/12/2014 7:44:19 PM
Test Finished: Passed 2/12/2014 7:46:23 PM
Random Seek Test
Test Started 2/12/2014 7:46:23 PM
Test Finished: Passed 2/12/2014 7:47:31 PM
Funnel Seek Test
Test Started 2/12/2014 7:47:31 PM
Test Finished: Passed 2/12/2014 7:49:04 PM
Linear Read Test
Test Started 2/12/2014 7:49:04 PM
Test Finished: Passed 2/12/2014 7:51:21 PM
Linear Read Test - 2
Test Started 2/12/2014 7:51:21 PM
Error Message: There was an error reading sectors 959529008 through 959533103. 2/12/2014 7:52:34 PM
Test Finished: Failed (Error code: WHD38-6QR) 2/12/2014 7:56:27 PM
HL-DT-ST DVD+-RW GT60N
Vendor: Hitachi-LG Data Storage
Model Number: HL-DT-ST DVD+-RW GT60N
Drive Serial Number: KZ5C5GL1702
Firmware Revision: A102
Firmware Date: 12/15/2011
Supported Standards: ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
Drive Letter: D
Readable Media: CD-ROM, CD-R, CD-RW, DVD-ROM, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL
Writable Media: CD-R, CD-RW, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL
Write Strategy: TAO, SAO, RAW
DRAM Test
Test Started 2/12/2014 7:56:27 PM
Test Finished: Passed 2/12/2014 7:56:34 PM
Flash ROM Test
Test Started 2/12/2014 7:56:34 PM
Test Finished: Passed 2/12/2014 7:56:36 PM
Main IC Test
Test Started 2/12/2014 7:56:36 PM
Test Finished: Passed 2/12/2014 7:56:38 PM
OPU Test
Test Started 2/12/2014 7:56:38 PM
Test Finished: Passed 2/12/2014 7:56:40 PM
Spindle Test
Test Started 2/12/2014 7:56:40 PM
Test Finished: Passed 2/12/2014 7:56:44 PM
Tray Out Test
Test Started 2/12/2014 7:56:44 PM
Test Finished: Passed 2/12/2014 7:56:48 PM
Microsoft ACPI-Compliant Control Method Battery
Battery Name: PABAS0241231
Manufacturer Name: SDI
Type: Li-I - Lithum Ion
Battery Serial Number: 41167
Designed Capacity Percentage: 85
Current Charge Percentage: 100
Current Charge: 41.27 Wh
Full Charged Capacity: 41.27 Wh
Designed Capacity: 48.84 Wh
Voltage: 12.40 V
Battery Life Test
Test Started 2/12/2014 7:56:48 PM
Test Finished: Passed 2/12/2014 7:56:50 PM
CMOS
Divider Time Base: 32.77 kHz
Periodic Interrupt Rate: 976 MICROSECONDS
Checksum Test
Test Started 2/12/2014 7:56:50 PM
Test Finished: Passed 2/12/2014 7:56:51 PM
Pattern Test
Test Started 2/12/2014 7:56:51 PM
Test Finished: Passed 2/12/2014 7:56:57 PM
High Definition Audio Controller
Vendor Name: Intel Corporation
Interface: PCI Express
PCI Express Status Test
Test Started 2/12/2014 7:56:57 PM
Test Finished: Passed 2/12/2014 7:56:58 PM
Intel® 7 Series/C216 Chipset Family PCI Express Root Port 1 - 1E10
Vendor Name: Intel Corporation
Interface: PCI Express x1
PCI Express Status Test
Test Started 2/12/2014 7:56:58 PM
Test Finished: Passed 2/12/2014 7:56:59 PM
Intel® 7 Series/C216 Chipset Family PCI Express Root Port 2 - 1E12
Vendor Name: Intel Corporation
Interface: PCI Express x1
PCI Express Status Test
Test Started 2/12/2014 7:56:59 PM
Test Finished: Passed 2/12/2014 7:56:59 PM
Realtek PCIe FE Family Controller
Vendor Name: Realtek Semiconductor Co., Ltd.
Serial Number: 64-00-00-00-36-4C-E0-00
Interface: PCI Express x1
MAC Address: d4:be:d9:40:17:d4
Adapter Connected: Yes
Current Speed: 100.00 Mbps
IP Address: 192.168.1.114
IP Mask: 255.255.255.0
Gateway IP Address: 192.168.1.1
DHCP Server: 192.168.1.1
Adapter DHCP Enabled: Yes
Driver Provider: Realtek
Driver Version: 7.77.1126.2013, 11-26-2013
PCI Express Status Test
Test Started 2/12/2014 7:56:59 PM
Test Finished: Passed 2/12/2014 7:56:59 PM
Intel® Centrino® Wireless-N 2230
Vendor Name: Intel Corporation
Serial Number: 68-5D-43-6E-FD-57
Interface: PCI Express x1
MAC Address: 68:5d:43:6e:fd:57
Adapter Connected: Yes
Current Speed: 21.00 Mbps
IP Address: 192.168.33.100
IP Mask: 255.255.255.0
Gateway IP Address: 192.168.33.1
DHCP Server: 192.168.33.1
Adapter DHCP Enabled: Yes
Driver Provider: Intel
Driver Version: 15.9.1.2, 8-22-2013
PCI Express Status Test
Test Started 2/12/2014 7:56:59 PM
Test Finished: Passed 2/12/2014 7:57:00 PM
PCI Subsystem
Configuration Test
Test Started 2/12/2014 7:57:00 PM
Test Finished: Passed 2/12/2014 7:57:00 PM
System Board
Chipset: Intel PCH HM77
Manufacturer: Dell Inc.
Product: 04G65K
RTC Accuracy Test
Test Started 2/12/2014 7:57:00 PM
Test Finished: Passed 2/12/2014 7:57:01 PM
USB Hub
Device Version: 0.0.0
USB Version: 2.0.0
USB Device Speed: USB 2.0 (High-speed)
Driver Provider: Microsoft
Driver Version: 6.1.7601.22526, 6-21-2006
Driver: c:\windows\system32\drivers\usbhub.sys
USB Status Test
Test Started 2/12/2014 7:57:01 PM
Test Finished: Passed 2/12/2014 7:57:02 PM
Intel® Centrino® Wireless Bluetooth® 4.0 + High Speed Adapter
Device Version: 120.6.9
USB Version: 2.0.0
USB Device Speed: USB 1.1 (Full-speed)
Driver Provider: Intel
Driver Version: 3.1.1311.400, 10-18-2013
Driver: c:\windows\system32\drivers\bthusb.sys
USB Status Test
Test Started 2/12/2014 7:57:02 PM
Test Finished: Passed 2/12/2014 7:57:02 PM
USB Hub
Device Version: 0.0.0
USB Version: 2.0.0
USB Device Speed: USB 2.0 (High-speed)
Driver Provider: Microsoft
Driver Version: 6.1.7601.22526, 6-21-2006
Driver: c:\windows\system32\drivers\usbhub.sys
USB Status Test
Test Started 2/12/2014 7:57:02 PM
Test Finished: Passed 2/12/2014 7:57:03 PM
USB2.0-CRW
Manufacturer: Generic
Serial Number: 20100201396000000
Device Version: 57.6.0
USB Version: 2.0.0
USB Device Speed: USB 2.0 (High-speed)
Driver Provider: Realtek
Driver Version: 6.2.9200.39052, 8-8-2013
Driver: c:\windows\system32\drivers\rtsuvstor.sys
USB Status Test
Test Started 2/12/2014 7:57:03 PM
Test Finished: Passed 2/12/2014 7:57:03 PM
Integrated Webcam
Manufacturer: CN00YCD67248722P05Z3A00
Device Version: 35.2.6
USB Version: 2.0.0
USB Device Speed: USB 2.0 (High-speed)
Driver Provider: Microsoft
Driver Version: 6.1.7601.22526, 6-21-2006
Driver: c:\windows\system32\drivers\usbccgp.sys
USB Status Test
Test Started 2/12/2014 7:57:03 PM
Test Finished: Passed 2/12/2014 7:57:03 PM
USB Keyboard
Manufacturer: Logitech
Device Version: 100.0.0
USB Version: 1.1.0
USB Device Speed: USB 1.0 (Low-speed)
Driver Provider: Microsoft
Driver Version: 6.1.7601.22526, 6-21-2006
Driver: c:\windows\system32\drivers\usbccgp.sys
USB Status Test
Test Started 2/12/2014 7:57:04 PM
Test Finished: Passed 2/12/2014 7:57:04 PM
2.4G Cordless Mouse
Device Version: 39.0.0
Driver Provider: Microsoft
Driver Version: 6.1.7601.18199, 6-21-2006
Driver: c:\windows\system32\drivers\hidusb.sys
USB Status Test
Test Started 2/12/2014 7:57:04 PM
Test Finished: Passed 2/12/2014 7:57:04 PM
System Summary
Product Inspiron 5520
Service Tag BBVWDV1
Express Service Code 246-633-126-85
Operating System
Operating System
Name Microsoft Windows 7 Home Premium Edition (64-bit)
Service Pack Service Pack 1
Build Number 7601
DirectX Version 11
Windows Directory c:\windows
System Directory c:\windows\system32
Maximum OS Memory 16.00 GB
System Name JENNIFER-PC
User Name Jennifer
Windows Experience Index
Base Score 5.1
Processor Subscore 6.8
Memory (RAM) Subscore 7.3
Graphics (Aero) Subscore 5.1
Gaming Graphics Subscore 5.9
Primary Disk Subscore 5.6
Assessment State Hardware has changed since last assessment. Scores are from previous assessment.
Assessment Date 9/29/2013 1:03:17 AM
Windows Update
Automatic Updates Automatic download and install
Last checked 2014-02-12 13:23:44
Security
Windows Update
Automatic Updates Automatic download and install
Last checked 2014-02-12 13:23:44
Firewall - Norton Internet Security
Product Name Norton Internet Security
Program Enabled Yes
Firewall - Windows Firewall
Windows Firewall Enabled Yes
Virus Scanner - Norton Internet Security
Product Name Norton Internet Security
Program Up To Date Yes
On Access Scanning Enabled Yes
Motherboard
Manufacturer Dell Inc.
Product 04G65K
Chipset Intel PCH HM77
ePPID CN04G65K1296126M06DE
BIOS
Vendor Dell Inc.
Release Date 05/17/2012
BIOS Version String A07
ROM Size 4.50 MB
SMBIOS
Version 2.7
ACPI Thermal Zones
TZ00
Current Temperature 27 C
TZ01
Current Temperature 29 C
Intel® 7 Series Chipset Family SATA AHCI Controller
Interface PCI
Location PCI bus 0, device 31, function 2
Type SATA Controller
Class 01h:06h:01h
PCI Identification
Vendor Name Intel Corporation
Vendor ID 8086h
Device ID 1E03h
Revision 04h
Driver Provider Intel
Driver Version 11.1.0.1006, 2-1-2012
Driver c:\windows\system32\drivers\iastor.sys
Intel® USB 3.0 eXtensible Host Controller
Interface PCI
Location PCI bus 0, device 20, function 0
Type USB xHCI Controller (USB 3.0)
Class 0Ch:03h:30h
PCI Identification
Vendor Name Intel Corporation
Vendor ID 8086h
Device ID 1E31h
Revision 04h
Driver Provider Intel® Corporation
Driver Version 1.0.9.254, 7-18-2013
Driver c:\windows\system32\drivers\iusb3xhc.sys
Intel® 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D
Interface PCI
Location PCI bus 0, device 26, function 0
Type USB EHCI Controller (USB 2.0)
Class 0Ch:03h:20h
PCI Identification
Vendor Name Intel Corporation
Vendor ID 8086h
Device ID 1E2Dh
Revision 04h
Driver Provider Intel
Driver Version 9.3.0.1028, 7-9-2013
Driver c:\windows\system32\drivers\usbehci.sys
Intel® 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26
Interface PCI
Location PCI bus 0, device 29, function 0
Type USB EHCI Controller (USB 2.0)
Class 0Ch:03h:20h
PCI Identification
Vendor Name Intel Corporation
Vendor ID 8086h
Device ID 1E26h
Revision 04h
Driver Provider Intel
Driver Version 9.3.0.1028, 7-9-2013
Driver c:\windows\system32\drivers\usbehci.sys
Processors
Intel® Core™ i3-2370M CPU @ 2.40GHz (CPU:0)
Name Intel® Core™ i3-2370M CPU @ 2.40GHz
Cores 2
Threads 4
Signature 206A7h
Family 6h
Model 2Ah
Technology 32 nm
Temperature 69 C
Performance
Max Qualified Speed 2.40 GHz
Current Speed 2.39 GHz
Multiplier x 24.0 (8 - 24)
Bus Speed 99.78 MHz
Features MMX, PSE36, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, AVX, XD, VMX
Cache Summary
L1 Instruction Cache 2 x 32.00 kB
L1 Data Cache 2 x 32.00 kB
L2 Cache 2 x 256.00 kB
L3 Cache 3.00 MB
Core : 0
Temperature 69 C
Threads 2
Core : 1
Temperature 65 C
Threads 2
L1 Data Cache
Quantity 2
Level L1
Type Data
Size 32.00 kB
Associativity 8-Way Set-Associative
Line Size 64 bytes
L1 Instruction Cache
Quantity 2
Level L1
Type Instruction
Size 32.00 kB
Associativity 8-Way Set-Associative
Line Size 64 bytes
L2 Cache
Quantity 2
Level L2
Type Unified
Size 256.00 kB
Associativity 8-Way Set-Associative
Line Size 64 bytes
L3 Cache
Quantity 1
Level L3
Type Unified
Size 3.00 MB
Associativity 12-Way Set-Associative
Line Size 64 bytes
Memory
System Memory
Total Physical Memory 6.00 GB
Maximum Supported Memory 16.00 GB
Page Files
Total Size 5.90 GB
Recommended Total Size 8.85 GB
Page File c:\pagefile.sys
Location c:\pagefile.sys
Size 5.90 GB
2048 MB DDR3 (1600 MHz)
Source SMBIOS
Memory Size 2.00 GB
Memory Type DDR3 (1600 MHz)
Memory Manufacturer Nanya Technology
Memory Part Number NT2GC64B88G0NS-DI
Memory Serial Number 3B05396D
4096 MB DDR3 (1600 MHz)
Source SMBIOS
Memory Size 4.00 GB
Memory Type DDR3 (1600 MHz)
Memory Manufacturer Hynix/Hyundai
Memory Part Number HMT351S6CFR8C-PB
Memory Serial Number 3810B836
Batteries
Microsoft ACPI-Compliant Control Method Battery
Battery Name PABAS0241231
Manufacturer Name SDI
Type Li-I - Lithum Ion
Battery Serial Number 41167
Designed Capacity Percentage 85
Current Charge Percentage 100
Current Charge 41.27 Wh
Full Charged Capacity 41.27 Wh
Designed Capacity 48.84 Wh
Voltage 12.40 V
Communications
Network Card - Realtek PCIe FE Family Controller
Vendor Name Realtek Semiconductor Co., Ltd.
Serial Number 64-00-00-00-36-4C-E0-00
Interface PCI Express x1
MAC Address d4:be:d9:40:17:d4
Adapter Connected Yes
Current Speed 100.00 Mbps
IP Address 192.168.1.114
IP Mask 255.255.255.0
Gateway IP Address 192.168.1.1
DHCP Server 192.168.1.1
Adapter DHCP Enabled Yes
Driver Provider Realtek
Driver Version 7.77.1126.2013, 11-26-2013
Network Card - Intel® Centrino® Wireless-N 2230
Vendor Name Intel Corporation
Serial Number 68-5D-43-6E-FD-57
Interface PCI Express x1
MAC Address 68:5d:43:6e:fd:57
Adapter Connected Yes
Current Speed 21.00 Mbps
IP Address 192.168.33.100
IP Mask 255.255.255.0
Gateway IP Address 192.168.33.1
DHCP Server 192.168.33.1
Adapter DHCP Enabled Yes
Driver Provider Intel
Driver Version 15.9.1.2, 8-22-2013
Bluetooth Port - Intel® Centrino® Wireless Bluetooth® 4.0 + High Speed Adapter
Bluetooth Port Address (68:5D:43:6E:FD:5B)
Service Name BTHUSB
Driver Provider Intel
Driver Version 3.1.1311.400, 10-18-2013
Hard Drives
ST9500325AS
Vendor Seagate
Model Number ST9500325AS
Serial Number 5VEVCC1G
Firmware Revision D005DEM1
Size 465.8 GB
Marketed Size 500 GB
Cache Size 8 MB
Sector Information
Physical Sector Size 512 B
Logical Sector Size 512 B
Logical Sector Count 976773168
Supported Standards ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
Rotation Rate 5400 RPM
Total Data Read 778.93 GB
Total Data Written 790.99 GB
Temperature Information
Temperature 47 C
Minimum Temperature (Power Cycle) 16 C
Maximum Temperature (Power Cycle) 48 C
Minimum Temperature (Lifetime) 12 C
Maximum Temperature (Lifetime) 52 C
Maximum Recommended 55 C
Maximum Temperature Limit 60 C
Minimum Recommended 14 C
Minimum Temperature Limit 10 C
SMART Attributes
Power Cycles 1539
Power On Hours 6182
Load Cycle Count 28923
Reallocations 0
Pending Reallocation Count 0
Offline Scan Uncorrectable Errors 0
Ultra DMA CRC Errors 0
Start Stop Count 1550
Security Information
Status User password not set, Security is unlocked
Master Password Capability High Security
Erase Time 130 minutes
Excessive Password Attempts No
OS - C:
Volume Serial Number F654-F339
File System NTFS
Volume Capacity 445.91 GB
Volume Free Space 372.03 GB
Volume Used Space 73.88 GB
Optical Drives
HL-DT-ST DVD+-RW GT60N
Vendor Hitachi-LG Data Storage
Model Number HL-DT-ST DVD+-RW GT60N
Drive Serial Number KZ5C5GL1702
Firmware Revision A102
Firmware Date 12/15/2011
Supported Standards ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
Drive Letter D
Readable Media CD-ROM, CD-R, CD-RW, DVD-ROM, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL
Writable Media CD-R, CD-RW, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL
Write Strategy TAO, SAO, RAW
Video
Video Card - Intel® HD Graphics 3000
Vendor Name Intel Corporation
Interface PCI
Video Card Chip Type Intel® HD Graphics Family
Video Card Memory 2.06 GB
Video Card BIOS Intel Video BIOS
Driver Provider Intel Corporation
Driver Version 9.17.10.3347, 1-29-2014
Display - V193W (ACER V173 (Analog))
Mode 1440 x 900 (32-bit) (60 Hz)
Preferred Mode 1440 x 900 (59 Hz)
Serial Number LHV0D161851A
Manufacture Date Week 14, Year 2012
Signal Type Analog
Audio
Sound Card - Conexant SmartAudio HD
Driver Provider Conexant
Driver Version 8.54.29.0, 1-17-2012
Driver c:\windows\system32\drivers\chdrt64.sys
Sound Card - Intel® Display Audio
Driver Provider Intel® Corporation
Driver Version 6.14.0.3097, 6-19-2012
Driver c:\windows\system32\drivers\intcdaud.sys
USB Devices
USB Hub
Device Version 0.0.0
USB Version 2.0.0
USB Device Speed USB 2.0 (High-speed)
Driver Provider Microsoft
Driver Version 6.1.7601.22526, 6-21-2006
Driver c:\windows\system32\drivers\usbhub.sys
Intel® Centrino® Wireless Bluetooth® 4.0 + High Speed Adapter
Device Version 120.6.9
USB Version 2.0.0
USB Device Speed USB 1.1 (Full-speed)
Driver Provider Intel
Driver Version 3.1.1311.400, 10-18-2013
Driver c:\windows\system32\drivers\bthusb.sys
USB Hub
Device Version 0.0.0
USB Version 2.0.0
USB Device Speed USB 2.0 (High-speed)
Driver Provider Microsoft
Driver Version 6.1.7601.22526, 6-21-2006
Driver c:\windows\system32\drivers\usbhub.sys
USB2.0-CRW
Manufacturer Generic
Serial Number 20100201396000000
Device Version 57.6.0
USB Version 2.0.0
USB Device Speed USB 2.0 (High-speed)
Driver Provider Realtek
Driver Version 6.2.9200.39052, 8-8-2013
Driver c:\windows\system32\drivers\rtsuvstor.sys
Integrated Webcam
Manufacturer CN00YCD67248722P05Z3A00
Device Version 35.2.6
USB Version 2.0.0
USB Device Speed USB 2.0 (High-speed)
Driver Provider Microsoft
Driver Version 6.1.7601.22526, 6-21-2006
Driver c:\windows\system32\drivers\usbccgp.sys
USB Keyboard
Manufacturer Logitech
Device Version 100.0.0
USB Version 1.1.0
USB Device Speed USB 1.0 (Low-speed)
Driver Provider Microsoft
Driver Version 6.1.7601.22526, 6-21-2006
Driver c:\windows\system32\drivers\usbccgp.sys
2.4G Cordless Mouse
Device Version 39.0.0
USB Version 1.1.0
USB Device Speed USB 1.0 (Low-speed)
Driver Provider Microsoft
Driver Version 6.1.7601.18199, 6-21-2006
Driver c:\windows\system32\drivers\hidusb.sys
Input Devices
Keyboard - HID Keyboard Device
Manufacturer (Standard keyboards)
Driver Provider Microsoft
Driver Version 6.1.7601.17514, 6-21-2006
Driver c:\windows\system32\drivers\kbdhid.sys
Keyboard - Standard PS/2 Keyboard
Manufacturer (Standard keyboards)
Driver Provider Microsoft
Driver Version 6.1.7601.17514, 6-21-2006
Driver c:\windows\system32\drivers\i8042prt.sys
Mouse - Dell Touchpad
Manufacturer ELAN
Driver Provider ELAN
Driver Version 10.3.2.2, 3-14-2012
Mouse - HID-compliant mouse
Manufacturer Microsoft
Driver Provider Microsoft
Driver Version 6.1.7600.16385, 6-21-2006
Mouse - 2.4G Cordless Mouse
Driver Provider Microsoft
Driver Version 6.1.7601.18199, 6-21-2006
Printers
Send To Microsoft OneNote 2010 Driver
Model Send To Microsoft OneNote 2010 Driver
Path Send To OneNote 2010
Driver Version 0.3.7601.17514
Driver C:\Windows\system32\spool\DRIVERS\x64\3\mxdwdrv.dll
Microsoft XPS Document Writer
Model Microsoft XPS Document Writer
Path Microsoft XPS Document Writer
Driver Version 0.3.7601.17514
Driver C:\Windows\system32\spool\DRIVERS\x64\3\mxdwdrv.dll



Product Version: 3.4.6422.14

Edited by xJenniferx, 12 February 2014 - 09:02 PM.

[xJenniferx]

according to dell support it's a bad hard drive and needs replaced we did the F12 and it errored out so i guess i had my question answered

[iammykyl]

Gday.
Thank you everybody for your very useful and prompt help.

xJenniferx You should first backup to a separate drive any important data you wish to save(may be infected.), then please post in the Mailware forum, when finished, again backup up your data. (now clean).

Will Dell Suport be giving you instruction about cloning your existing drive to a new one or, clean installing the Dell factory installed OS and software?