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Popups, redirects, slow browsing [Solved]


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#16
gringo_pr

gringo_pr

    Trusted Helper

  • Malware Removal
  • 7,251 posts
Hello

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)

Programs to remove


Java 7 Update 40
JavaFX 2.1.0

[/list]



Please download and install Revo Uninstaller Free

  • Double click Revo Uninstaller to run it.
  • From the list of programs double click on The Program to remove
  • When prompted if you want to uninstall click Yes.
  • Be sure the Moderate option is selected then click Next.
  • The program will run, If prompted again click Yes
  • when the built-in uninstaller is finished click on Next.
  • Once the program has searched for leftovers click Next.
  • Check/tick the bolded items only on the list then click Delete
  • when prompted click on Yes and then on next.
  • put a check on any folders that are found and select delete
  • when prompted select yes then on next
  • Once done click Finish.
.


Install Java:

Please go here to install Java

  • click on the Free Java Download Button
  • click on Agree and start Free download
  • click on Run
  • click on run again
  • click on install
  • when install is complete click on close



Clean Out Temp Files

  • This small application you may want to keep and use once a week to keep the computer clean.

    Download CCleaner from here CCleaner

  • Run the installer to install the application.
  • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
  • Run CCleaner. default settings are fine
  • Click Run Cleaner.
  • Close CCleaner.

Run Malwarebytes

Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidently close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.




Download HijackThis

  • Go Here to download HijackThis program
  • Save HijackThis to your desktop.
  • Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
  • Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
  • copy and paste hijackthis report into the topic


"information and logs"

  • In your next post I need the following

  • Log From MBAM
  • report from Hijackthis
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo

  • 0

Similar Topics: Popups, redirects, slow browsing [Solved]     x


#17
fuzzpwr

fuzzpwr

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No issues running anything, and the computer is running fine. Here are the logs:

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2014.02.18.09

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.16518
Fuzz :: FUZZ-PC [administrator]

2/18/2014 7:24:48 PM
mbam-log-2014-02-18 (19-24-48).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 262498
Time elapsed: 4 minute(s), 39 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 5
HKCR\CLSID\{E5A7A645-8318-4895-B85C-EDC606B80DB6} (PUP.Optional.DynConIE.A) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{f530d5e8-9d18-4cba-b7cc-95944f9ebe3d} (PUP.Optional.EnhanceTronic.A) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\WordOv (PUP.Optional.WordOV) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\BROWSERSAFEGUARD (PUP.Optional.BrowserSafeGuard.A) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Webexp Enhanced (PUP.Optional.Webexp) -> Quarantined and deleted successfully.

Registry Values Detected: 2
HKLM\SOFTWARE\Browsersafeguard|sourceid (PUP.Optional.BrowserSafeGuard.A) -> Data: google_7-zip-display-US-728x90-left-softpedia-blue -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Mozilla\Firefox\Extensions|ext@WebexpEnhancedV1alpha399.net (PUP.Optional.WebExpEnhanced.A) -> Data: C:\Program Files (x86)\WebexpEnhancedV1\WebexpEnhancedV1alpha399\ff -> Quarantined and deleted successfully.

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 2
C:\Users\Fuzz\AppData\Local\WordOv (PUP.Optional.WordOV) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\BrowserSafeguard (PUP.Optional.BrowserSafeGuard) -> Quarantined and deleted successfully.

Files Detected: 14
C:\Users\Fuzz\Downloads\codec_pack_583259_ch.exe (PUP.BundleInstaller.DW) -> Quarantined and deleted successfully.
C:\Users\Fuzz\Downloads\Player-Chrome (1).exe (PUP.Optional.OptimumInstaller.A) -> Quarantined and deleted successfully.
C:\Users\Fuzz\Downloads\Player-Chrome.exe (PUP.Optional.OptimumInstaller.A) -> Quarantined and deleted successfully.
C:\Users\Fuzz\Downloads\Setup (1).exe (PUP.Optional.iBryte) -> Quarantined and deleted successfully.
C:\Users\Fuzz\Downloads\Setup (2).exe (PUP.Optional.iBryte) -> Quarantined and deleted successfully.
C:\Users\Fuzz\Downloads\Setup (3).exe (PUP.Optional.iBryte) -> Quarantined and deleted successfully.
C:\Users\Fuzz\Downloads\Setup (4).exe (PUP.Optional.OptimumInstaller.A) -> Quarantined and deleted successfully.
C:\Users\Fuzz\Downloads\Setup (5).exe (PUP.Optional.OptimumInstaller.A) -> Quarantined and deleted successfully.
C:\Users\Fuzz\AppData\Local\WordOv\eula.txt (PUP.Optional.WordOV) -> Quarantined and deleted successfully.
C:\Users\Fuzz\AppData\Local\WordOv\.build (PUP.Optional.WordOV) -> Quarantined and deleted successfully.
C:\Users\Fuzz\AppData\Local\WordOv\.user (PUP.Optional.WordOV) -> Quarantined and deleted successfully.
C:\Users\Fuzz\AppData\Local\WordOv\temp.dat (PUP.Optional.WordOV) -> Quarantined and deleted successfully.
C:\Users\Fuzz\AppData\Local\WordOv\uninst.exe (PUP.Optional.WordOV) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\BrowserSafeguard\BrowserSafeguard.lnk (PUP.Optional.BrowserSafeGuard) -> Quarantined and deleted successfully.

(end)


Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 7:39:44 PM, on 2/18/2014
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v11.0 (11.00.9600.16518)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Motorola Mobility\Motorola Device Manager\MotoHelperAgent.exe
C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
C:\Users\Fuzz\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe
C:\Program Files (x86)\Sony\PMB\PMBVolumeWatcher.exe
C:\Program Files (x86)\Winamp\winampa.exe
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Logitech Gaming Software\Applets\LCDMedia.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Users\Fuzz\Downloads\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft..../?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft..../?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:49202;https=127.0.0.1:49202
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = <-loopback>;192.168.*.*
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Perk Prize Panel - {47F3EB15-C230-4A0B-BE4B-D527FF483B48} - C:\Program Files (x86)\Perk Prize Panel\pp.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
O4 - HKLM\..\Run: [PMBVolumeWatcher] C:\Program Files (x86)\Sony\PMB\PMBVolumeWatcher.exe
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files (x86)\Winamp\winampa.exe"
O4 - HKLM\..\Run: [Razer Synapse] "C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
O4 - HKCU\..\Run: [iCloudServices] C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
O4 - HKCU\..\Run: [Spotify Web Helper] "C:\Users\Fuzz\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe"
O4 - HKUS\S-1-5-18\..\RunOnce: [SpUninstallDeleteDir] rmdir /s /q "\SearchProtect" (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [SpUninstallDeleteDir] rmdir /s /q "\SearchProtect" (User 'Default user')
O4 - Startup: CurseClientStartup.ccip
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://appldnld.appl...ex/qtplugin.cab
O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262F} (System Requirements Lab) - http://www.nvidia.co...sreqlab_nvd.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.ad...Plus/1.6/gp.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{846ee342-7039-11de-9d20-806e6f6e6963}: NameServer = 8.8.8.8,8.8.4.4
O17 - HKLM\System\CCS\Services\Tcpip\..\{CAC995E9-3A57-4BE9-A389-7CE8C885F24E}: NameServer = 8.8.8.8,8.8.4.4
O17 - HKLM\System\CCS\Services\Tcpip\..\{F63CFD17-8D0A-466C-9873-2B4147F06864}: NameServer = 8.8.8.8,8.8.4.4
O17 - HKLM\System\CS1\Services\Tcpip\..\{846ee342-7039-11de-9d20-806e6f6e6963}: NameServer = 8.8.8.8,8.8.4.4
O17 - HKLM\System\CS2\Services\Tcpip\..\{846ee342-7039-11de-9d20-806e6f6e6963}: NameServer = 8.8.8.8,8.8.4.4
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\Windows\system32\IEEtwCollector.exe (file missing)
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Motorola Device Manager Service (Motorola Device Manager) - Unknown owner - C:\Program Files (x86)\Motorola Mobility\Motorola Device Manager\MotoHelperService.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\daemonu.exe
O23 - Service: PMBDeviceInfoProvider - Sony Corporation - C:\Program Files (x86)\Sony\PMB\PMBDeviceInfoProvider.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: PST Service - Motorola - C:\Program Files (x86)\Motorola\MotForwardDaemon\ForwardDaemon.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files (x86)\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Tor Win32 Service (tor) - Unknown owner - C:\Program Files (x86)\Tor\tor.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 9825 bytes
  • 0

#18
gringo_pr

gringo_pr

    Trusted Helper

  • Malware Removal
  • 7,251 posts
Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

  • Run HijackThis (rightclick and run as admin)
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

    • O4 - HKLM\..\Run: [PMBVolumeWatcher] C:\Program Files (x86)\Sony\PMB\PMBVolumeWatcher.exe
      O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files (x86)\Winamp\winampa.exe"
      O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
      O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
      O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
      O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
      O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
      O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
      O4 - HKCU\..\Run: [iCloudServices] C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
      O4 - HKCU\..\Run: [Spotify Web Helper] "C:\Users\Fuzz\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe"
      O4 - HKUS\S-1-5-18\..\RunOnce: [SpUninstallDeleteDir] rmdir /s /q "\SearchProtect" (User 'SYSTEM')
      O4 - HKUS\.DEFAULT\..\RunOnce: [SpUninstallDeleteDir] rmdir /s /q "\SearchProtect" (User 'Default user')

  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.

    NOTE**You can research each of those lines >here< and see if you want to keep them or not
    just copy the name between the brackets and paste into the search space
    O4 - HKLM\..\Run: [IntelliPoint]


Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the Run ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the add/on to be installed
    • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings, ensure the options
    Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • wait for the virus definitions to be downloaded
  • Wait for the scan to finish

When the scan is complete

  • If no threats were found
  • put a checkmark in "Uninstall application on close"
  • close program
  • report to me that nothing was found

  • If threats were found
  • click on "list of threats found"
  • click on "export to text file" and save it as ESET SCAN and save to the desktop
  • Click on back
  • put a checkmark in "Uninstall application on close"
  • click on finish
  • close program
  • copy and paste the report here

Gringo
  • 0

#19
fuzzpwr

fuzzpwr

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Hello, just a follow up on this. I am working on the last step. I ran the ESET scan and it found threats but I closed it before I could produce the log. I am running it again so I can post the info.
  • 0

#20
gringo_pr

gringo_pr

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No problem and I will be here when you are ready


gringo
  • 0

#21
fuzzpwr

fuzzpwr

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Here is the ESET log:

C:\AdwCleaner\Quarantine\C\Program Files (x86)\Claro LTD\claro\1.8.3.10\claroApp.dll.vir a variant of Win32/Toolbar.Montiera.A potentially unwanted application
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Claro LTD\claro\1.8.3.10\claroEng.dll.vir probably a variant of Win32/Toolbar.Montiera.A potentially unwanted application
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Claro LTD\claro\1.8.3.10\clarosrv.exe.vir a variant of Win32/Toolbar.Montiera.A potentially unwanted application
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Claro LTD\claro\1.8.3.10\claroTlbr.dll.vir a variant of Win32/Toolbar.Montiera.F potentially unwanted application
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Claro LTD\claro\1.8.3.10\escortShld.dll.vir Win32/Toolbar.Funmoods potentially unwanted application
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Claro LTD\claro\1.8.3.10\bh\claro.dll.vir a variant of Win32/Toolbar.Escort.A potentially unwanted application
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Conduit\Community Alerts\Alert.dll.vir Win32/Toolbar.Conduit.Y potentially unwanted application
C:\AdwCleaner\Quarantine\C\Program Files (x86)\optimizer pro\OptimizerPro.exe.vir a variant of Win32/SpeedingUpMyPC application
C:\AdwCleaner\Quarantine\C\Program Files (x86)\optimizer pro\OptProCrash.dll.vir a variant of Win32/SProtector.E potentially unwanted application
C:\AdwCleaner\Quarantine\C\Program Files (x86)\optimizer pro\OptProCrash_x64.dll.vir a variant of Win64/SProtector.A potentially unwanted application
C:\AdwCleaner\Quarantine\C\Program Files (x86)\optimizer pro\OptProLauncher.exe.vir a variant of Win32/AdWare.SpeedingUpMyPC.D application
C:\AdwCleaner\Quarantine\C\Program Files (x86)\optimizer pro\OptProSmartScan.exe.vir a variant of Win32/Adware.SpeedingUpMyPC.C application
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Searchprotect\Main\bin\CltMngSvc.exe.vir a variant of Win32/Conduit.SearchProtect.H potentially unwanted application
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Searchprotect\Main\bin\SPTool.dll.vir a variant of Win32/Conduit.SearchProtect.H potentially unwanted application
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Searchprotect\Main\bin\SPtool.dll_1392419625842.vir a variant of Win32/Conduit.SearchProtect.H potentially unwanted application
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Searchprotect\Main\bin\uninstall.exe.vir a variant of Win32/Conduit.SearchProtect.H potentially unwanted application
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Searchprotect\SearchProtect\bin\cltmng.exe.vir a variant of Win32/Conduit.SearchProtect.I potentially unwanted application
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Searchprotect\SearchProtect\bin\SPTool64.exe.vir a variant of Win64/Conduit.SearchProtect.A potentially unwanted application
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Searchprotect\SearchProtect\bin\SPVC32.dll.vir a variant of Win32/Conduit.SearchProtect.H potentially unwanted application
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Searchprotect\SearchProtect\bin\SPVC32.dll_1392419635475.vir a variant of Win32/Conduit.SearchProtect.H potentially unwanted application
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Searchprotect\SearchProtect\bin\SPVC32Loader.dll.vir a variant of Win32/Conduit.SearchProtect.H potentially unwanted application
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Searchprotect\SearchProtect\bin\SPVC64.dll.vir a variant of Win64/Conduit.SearchProtect.A potentially unwanted application
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Searchprotect\SearchProtect\bin\SPVC64Loader.dll.vir a variant of Win64/Conduit.SearchProtect.A potentially unwanted application
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Searchprotect\UI\bin\cltmngui.exe.vir a variant of Win32/Conduit.SearchProtect.I potentially unwanted application
C:\AdwCleaner\Quarantine\C\Users\Fuzz\AppData\Local\Google\Chrome\User Data\Default\Extensions\klibnahbojhkanfgaglnlalfkgpcppfi\10.26.4.512_0\APISupport\APISupport.dll.vir a variant of Win32/Toolbar.Conduit.Z potentially unwanted application
C:\AdwCleaner\Quarantine\C\Users\Fuzz\AppData\Local\SwvUpdater\Updater.exe.vir a variant of Win32/Amonetize.R potentially unwanted application
C:\AdwCleaner\Quarantine\C\Users\Fuzz\AppData\Roaming\file scout\filescout.exe.vir a variant of Win32/FileScout.A potentially unwanted application
C:\Qoobox\Quarantine\C\Program Files (x86)\VideoPlayerV3\VideoPlayerV3beta653\uninstall.exe.vir a variant of Win32/Amonetize.X potentially unwanted application
C:\Qoobox\Quarantine\C\Program Files (x86)\WebexpEnhancedV1\WebexpEnhancedV1alpha399\uninstall.exe.vir a variant of Win32/Amonetize.X potentially unwanted application
C:\Users\Fuzz\Downloads\cbsidlm-tr1_7-Softi_Scan_to_PDF-SEO2-10795678.exe Win32/DownloadAdmin.D potentially unwanted application
C:\Users\Fuzz\Downloads\ccsetup404.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application
C:\Users\Fuzz\Downloads\freeripmp3-setup.exe a variant of Win32/Toolbar.Widgi.B potentially unwanted application
C:\Users\Fuzz\Downloads\Setup.exe a variant of Win32/AirAdInstaller.A potentially unwanted application
  • 0

#22
gringo_pr

gringo_pr

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Hello fuzzpwr

There are some minor things in your online scan that should be removed.


delete files

  • Copy all text in the code box (below)...to Notepad.
    @echo off
    rd /s /q "C:\AdwCleaner\"
    del /f /s /q "C:\Users\Fuzz\Downloads\cbsidlm-tr1_7-Softi_Scan_to_PDF-SEO2-10795678.exe"
    del /f /s /q "C:\Users\Fuzz\Downloads\ccsetup404.exe"
    del /f /s /q "C:\Users\Fuzz\Downloads\freeripmp3-setup.exe"
    del /f /s /q "C:\Users\Fuzz\Downloads\Setup.exe"
    del %0
  • Save the Notepad file on your desktop...as delfile.bat... save type as "All Files"
    It should look like this: Posted Image<--XPPosted Image<--vista
  • Double click on delfile.bat to execute it.
    A black CMD window will flash, then disappear...this is normal.
  • The files and folders, if found...will have been deleted and the "delfile.bat" file will also be deleted.


The rest of the Online scan is only reporting backups created during the course of this fix C:\Qoobox\Quarantine\, and/or items located in System Restore's cache C:\System Volume Information\, Whatever is in these folders can't harm you unless you choose to perform a manual restore. the following steps will remove these backups.




Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.


:Why we need to remove some of our tools:

Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight.
They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.

The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.
:DeFogger:

Note** Defogger only needs to be run if it was run when we first started. If you have not already run it then skip this.

  • To re-enable your Emulation drivers, double click DeFogger to run the tool.
  • The application window will appear
  • Click the Re-enable button to re-enable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger will now ask to reboot the machine - click OK.
Your Emulation drivers are now re-enabled.

:Uninstall ComboFix:

  • turn off all active protection software
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.
  • Posted Image


:Remove the rest of our tools:

Please download DelFix and save it to desktop. This tool will remove all the tools we used to clean your pc.
  • Double-click DelFix.exe.
  • select all options avalible
  • Click the Run button.
  • The tool will delete itself once it finishes, if not delete it by yourself.
  • If asked to restart the computer, please do so


:The programs you can keep:

Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.

Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstalls

CCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleaner

Malwarebytes' Anti-Malware The Gold standerd today in antimalware scanners

:Security programs:

One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.

  • Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)


    Note** If you decide to install MSE you will need to uninstall your present Antivirus

:Security awareness:


It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
Strong passwords: How to create and use them
Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.

As Java seems to get exploited on a daily basis I advise to disable java in your web browsers - How to disable java in your web browsers - Disable Java


The other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.

Here are some articles that are must reads and should be read by everybody in your household that uses the internet

internetsafety

Internet Safety for Kids

Here is some more reading for you from some of my colleges

PC Safety and Security - What Do I Need? from my friends at Tech Support Forum

COMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removal

quoted from Tech Support Forum

Conclusion

There is no such thing as 'perfect security'. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.


I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->Posted Image<-- Don't worry every little bit helps.

Gringo
  • 0

#23
fuzzpwr

fuzzpwr

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  • 12 posts
Thank you so much for all of your help!
  • 0

#24
gringo_pr

gringo_pr

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You are more than welcome


gringo
  • 0

#25
gringo_pr

gringo_pr

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  • Malware Removal
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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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