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Hard drive space keeps decreasing [Closed] [Solved]


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#16
GTech

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Yeah I do have a lot of stuff on my Desktop. The icons actually take up 90% of my screen. The most folders that take up space is My Videos (79.9 GB), My Music (44.1 GB), My Documents (2.7 GB), <Files> (2.2 GB), and My Pictures (1.1 GB)
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#17
Valinorum

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Hi GTech, :)

  • Step #7 Scan with Malwarebytes' Anti-Malware
  • Double-click mbam-setup.exe to install the application.
  • Make sure a check mark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform Quick Scan, then click Scan. The scan may take some time to finish, so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
    • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to restart. Restart if it tells you to.
  • The log is automatically saved by Malwarebytes' Anti-Malware and can be viewed by clicking the Logs tab in the interface.
  • Copy and Paste the entire report in your next reply.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

 

  • Step #8 Run ESET Online Scanner

    Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.

    Vista / 7 users: You will need to to right-click on the either the Internet Explorer or Firefox icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.
    • Please go here then click on: Posted Image

      Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
      All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.

    • Select the option YES, I accept the Terms of Use then click on:Posted Image
    • When prompted allow the Add-On/Active X to install.
    • Uncheck the box beside Remove Found Threats
    • Make sure that the option Scan archives is checked.
    • Now click on Advanced Settings and select the following:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Now click on:Posted Image
  • The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  • When completed the Online Scan will begin automatically. The scan may take several hours.
  • Wait for the scan to finish. Do not touch either the Mouse or keyboard during the scan. Otherwise it may stall.


When The Scan is Complete:

  • If No Threats Were Found:

    • Put a checkmark in "Uninstall application on close"
    • Close the program
    • Report to me that nothing was found
  • If Threats Were Found:
    • Click on "list of threats found"
    • Click on "export to text file" and save it to the desktop as ESET SCAN.txt
    • Click on Back
    • Put a checkmark in "Uninstall application on close" (Be sure you have saved the file first)
    • Click on Finish
    • Close the program
    • Copy and paste the report here


Note: Do not forget to re-enable your Anti-Virus application after running the above scan!
 

  • Required Log(s):
  • MBAM Fix Log;
  • ESET Scan Log

Regards,
Valinorum
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#18
GTech

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I'm going to get this done for you by tomorrow or latest Friday. Sorry for the delay.
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#19
Valinorum

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Acknowledged. :)
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#20
GTech

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I'm stuck on Step #8 Run ESET Online Scanner. I've spent all day doing this step because the run scan takes about 2-3 hours or so to fully scan. I've found about 30 threats, but when I try to view the results it keeps freezing. I've done this like 3 times already. Do you have any alternative steps or suggestions? Otherwise I guess I can try doing this step again tomorrow.

Edited by GTech, 15 March 2014 - 08:33 PM.

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#21
Valinorum

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Before you try again can you tell me how long it stay frozen? If it stays frozen for more than 30 minutes, report me and I will suggest an alternative. Sometimes processing can be a handful and program may stale.
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#22
GTech

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I left the scan running for countless hours on Sunday and the laptop's screen just turned off on me. The laptop was still on, however I couldn't get the screen to turn back on. Is there any other alternative step you can provide me with? Please and thank you!
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#23
Valinorum

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Post the log from Step #7.
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#24
GTech

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Malwarebytes Anti-Malware (Trial) 1.75.0.1300
www.malwarebytes.org

Database version: v2014.03.15.04

Windows Vista Service Pack 1 x86 NTFS
Internet Explorer 7.0.6001.18000
GTech :: GTECH-PC [administrator]

Protection: Enabled

15/03/2014 3:51:13 PM
mbam-log-2014-03-15 (15-51-13).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 208973
Time elapsed: 22 minute(s), 15 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 11
C:\Users\GTech\Desktop\DTLite4454-0315.exe (PUP.Optional.OpenCandy) -> Quarantined and deleted successfully.
C:\Users\GTech\Downloads\fff-ea145.exe (RiskWare.Tool.CK) -> Quarantined and deleted successfully.
C:\Users\GTech\Downloads\pspvideo9-600-setup.exe (PUP.Optional.OpenCandy) -> Quarantined and deleted successfully.
C:\Users\GTech\Downloads\MusicConverterSetup.exe (Adware.Agent) -> Quarantined and deleted successfully.
C:\Users\GTech\Downloads\installer_adobe_after_effects_7_0_1_update_English(2).exe (PUP.SmsPay.pns) -> Quarantined and deleted successfully.
C:\Users\GTech\Downloads\installer_adobe_after_effects_7_0_1_update_English.exe (PUP.SmsPay.pns) -> Quarantined and deleted successfully.
C:\Users\GTech\Downloads\SoftonicDownloader_for_daemon-tools.exe (PUP.Optional.Softonic.A) -> Quarantined and deleted successfully.
C:\Users\GTech\Downloads\SoftonicDownloader_for_switch (1).exe (PUP.Optional.Softonic.A) -> Quarantined and deleted successfully.
C:\Users\GTech\Downloads\SoftonicDownloader_for_switch.exe (PUP.Optional.Softonic.A) -> Quarantined and deleted successfully.
C:\Users\GTech\Downloads\DTLite4454-0315.exe (PUP.Optional.OpenCandy) -> Quarantined and deleted successfully.
C:\Users\GTech\Downloads\The.Walking.Dead.S01E07.exe (PUP.BundleInstaller.DW) -> Quarantined and deleted successfully.

(end)
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#25
Valinorum

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Hi GTech, :)

You should add another Harddisk or clean yours from the stuffs you do not use which includes but not limited to Videos. Musics, Programs et cetera.
Perusing your logs, I see no infection currently present in your system. Unless you are having any issue(s), the machine appears to be Malware-free as we speak.

 

♣ Removal of Tools and Quarantined Files ♣


 

Despite the tools we have used are clean, they are powerful removal tools and made in a way so that they carry out any commands given to them without (most cases) asking for a confirmation. In the hands of an inept person, they can make the machine un-bootable -- a scenario we do not wish to see. Also, we need to remove the quarantined files/folders from your system as a dormant malware can be as bad as an active one if given the proper environment. I shall now give you the guidelines to remove the tools and the quarantined files from your system.

Cleanup with Delfix
Please download DelFix by Xplode to your Desktop.
Download Link
  • Double-click to run the program;
    • Note: Windows Vista/7/8 users right-click and choose Run as administrator
  • Make sure that all the boxes are checked;
  • Click Run;
  • A log will be opened after the operation is finished;
  • Copy and Paste it in your next reply
[/list]
 

♣ Prevention and Future Guidelines ♣


 

Prevention is better than cure -- goes the old saying. As much as we love to see you visit our site, we do not want to see you having your PC infected by malwares again.

  • Keep Windows up-to-date.
    It is extremely important that you keep your operating system (Windows) updated when updates are made available. It is set to alert you, so be sure not to ignore these notices and to allow the updates to install. Many of these are critical security packages which could very possibly be the difference between your picking up a future infiltration and simply passing right by it unharmed.
  • Run antivirus software and keep it up-to-date, too.
    Antivirus software is your safety net if all other protections fail. The first line of defense is smart computing, of course, but everyone needs a backup. I'd recommend Microsoft Security Essentials or avast!, both of which are excellent, as well as free. Once they're installed, check periodically to ensure they have been successfully updating as well. An out-of-date antivirus is not a happy antivirus!
  • Keep your web browser plugins and other programs updated also.
    This tip is rarely shared by technicians and its importance is not widely recognized, but it's absolutely critical. Programs such as Java, Adobe Flash Player and Adobe Reader, Internet Explorer, and myriad other such web-exposed items are deeply vulnerable to attack, which can quickly lead to a hopelessly infected system no matter what protection you currently have installed. The reason is that these programs are ubiquitous, but are also not perfect and are extremely complex... and as such, security vulnerabilities are discovered and exploited by hackers hoping to gain control over your machine. By performing every update for these programs as soon as it's made available, you will greatly reduce your exposure to dangerous internet threats.

    A great way to do this is to install the Filehippo Update Checker and run it regularly. Also, try not to ignore any notifications you receive regarding updates to programs already installed on your PC.

    No scripts is an excellent security device too. I like it but it is not for everyone because it requires you to take action if you want to see some things (pop ups, banners etc.) on sites you visit.

    Download NoSript by Giorgio Maone.

    Note: Sometimes you will get a site telling you that you need to install Java when actually all you need to do is enable the site through the no script icon down on the right hand side of your computer.
  • Watch out for new threat named CryptoLocker
    CryptoLocker is a new type ransomware family malware that encrypts your important files and asks for a ransom to decrypt them. At the moment of posting this reply there are no tools that can undo the havoc this malware causes. We can help you to remove the malware from your system but the files that was encrypted cannot be recovered without the decryption key. So, I ask for your forbearance and practice constant vigilance. Please read the following article to acknowledge yourself about the safety measures.
    How to prevent your computer from becoming infected by CryptoLocker.
  • And last of all, surf smart.
    It doesn't matter how well the autopilot system works if the pilot keeps flying the plane into mountain ranges. Don't forget that no matter how much you have protecting yourself, your security ultimately begins and ends with you. Don't visit dangerous or questionable web sites, avoid suspicious links on Facebook and emails/email attachments you're unsure about, and just generally keep your wits about you, and you'll be much safer. Also, avoid illegal downloads, cracks, "warez", and all other too-good-to-be-true internet offerings: they're typically laden with malware. Be smart and you can avoid most threats lurking about the darker corners of the internet! And for even more tips, see our article, How Did I Get Infected in the First Place?

Regards,
Valinorum
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#26
Essexboy

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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