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Blue Screen


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#1
txraydoc

txraydoc

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Windows 7
Dell Inspiron 1464

Getting the BSOD often. Not sure why. Any help would be appreciated.



Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF96000165713
BCP3: FFFFF88006B96070
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\021614-17830-01.dmp
C:\Users\Ya\AppData\Local\Temp\WER-59295-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft....88&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
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#2
phillpower2

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:welcome: txraydoc

Have you tried restoring the computer to a point that is before the issue started.
Any hardware or software changes made just previous to the issue starting.

Please retrieve the latest dump file/s from c:\windows\minidump upload them to here and then post the link with your next reply
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#3
txraydoc

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I have not used the computer for awhile now. My wife uses it for browsing but says that she has not made any hardware or software changes.

I did not trying restoring it. I am not sure how to do that.

http://www.datafilehost.com/d/a383efec
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#4
Ztruker

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Not sure what you did to the dump file.files but you uploaded a .exe. Just zip the dump files and upload them here please.
Click on Use Full Editor then the Browse and Attach buttons.
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#5
txraydoc

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On the link I posted, the file is a .dmp

021614-17830-01
Downloaded 1 times
File: 021614-17830-01.dmp
Size: 265.24 KB

Here it is again.

Attached Files


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