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Help! Computer Infected w/ Adware Despite Using Removal Tools [Sol


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#1
TheRedQueen

TheRedQueen

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Hi There,

I am hoping someone can help me. For the past few weeks, (right after my young son moved in with me), my desktop computer has been infected with Adware/Malware. I will be browsing the computer and ads popup out of nowhere. On my own, I started looking around for removal tools and used a few that didn't work. I can't even remember how many I've used but here are the few I remember: hitman, symantec and AdwCleaner. I spoke with a computer guy who told me in Safemode with networking, to run malwarebytes or junk removal tool. I did both, to no avail. Finally, I spoke with him again and he told me it was time for combo fix. I ran that and thought it was working ok, then today more adware/malware. So, I ran JRT and combofix again and just now popups started appearing again. I just can't get rid of this stuff. When I tried to do a system restore, there was no restore point that I could go back to that was created before the problem began. Can someone please help? I would so appreciate it.

Here is the OTL:

OTL logfile created on: 2/22/2014 7:35:04 AM - Run 1
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\User\Downloads
64bit- Ultimate Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.11.9600.16518)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

1.99 Gb Total Physical Memory | 0.66 Gb Available Physical Memory | 33.07% Memory free
5.99 Gb Paging File | 4.38 Gb Available in Paging File | 73.07% Paging File free
Paging file location(s): c:\pagefile.sys 4096 4096 [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 74.43 Gb Total Space | 21.36 Gb Free Space | 28.70% Space Free | Partition Type: NTFS

Computer Name: HP | User Name: User | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Quick Scan | Include 64bit Scans
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2014/02/22 07:33:54 | 000,602,112 | ---- | M] (OldTimer Tools) -- C:\Users\User\Downloads\OTL.exe
PRC - [2014/02/20 16:26:24 | 001,863,560 | ---- | M] (Adobe Systems, Inc.) -- C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_12_0_0_70.exe
PRC - [2014/02/17 11:21:30 | 000,275,568 | ---- | M] (Mozilla Corporation) -- C:\Program Files (x86)\Mozilla Firefox\firefox.exe
PRC - [2013/12/20 22:04:16 | 000,065,432 | ---- | M] (Adobe Systems Incorporated) -- C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
PRC - [2013/04/04 14:50:32 | 000,701,512 | ---- | M] (Malwarebytes Corporation) -- C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
PRC - [2013/04/04 14:50:32 | 000,532,040 | ---- | M] (Malwarebytes Corporation) -- C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
PRC - [2013/04/04 14:50:32 | 000,418,376 | ---- | M] (Malwarebytes Corporation) -- C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
PRC - [2013/02/11 18:48:56 | 000,311,184 | ---- | M] (Nuance Communications, Inc.) -- C:\Program Files (x86)\Common Files\Nuance\dgnsvc.exe
PRC - [2012/05/02 20:02:16 | 000,164,864 | ---- | M] (HP) -- C:\Program Files (x86)\HP\HPLaserJetService\HPLaserJetService.exe
PRC - [2011/10/17 14:51:54 | 000,013,824 | ---- | M] (Hewlett-Packard Company) -- C:\Program Files (x86)\HP\HPBDSService\HPBDSService.exe
PRC - [2008/11/18 12:15:30 | 000,307,200 | ---- | M] (Creative Technology Ltd) -- C:\Program Files (x86)\Creative\Shared Files\CTAudSvc.exe
PRC - [2007/02/28 17:37:56 | 000,304,624 | ---- | M] () -- C:\Program Files (x86)\Dell Photo AIO Printer 942\memcard.exe
PRC - [2007/02/28 17:37:44 | 000,431,600 | ---- | M] (Lexmark International, Inc.) -- C:\Program Files (x86)\Dell Photo AIO Printer 942\DLBUmon.exe


========== Modules (No Company Name) ==========

MOD - [2014/02/20 16:26:23 | 016,265,096 | ---- | M] () -- C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_12_0_0_70.dll
MOD - [2014/02/17 11:21:30 | 003,578,992 | ---- | M] () -- C:\Program Files (x86)\Mozilla Firefox\mozjs.dll
MOD - [2007/02/28 17:37:56 | 000,304,624 | ---- | M] () -- C:\Program Files (x86)\Dell Photo AIO Printer 942\memcard.exe
MOD - [2007/01/22 01:19:00 | 000,069,632 | ---- | M] () -- C:\Program Files (x86)\Dell Photo AIO Printer 942\DLBUcfg.dll
MOD - [2005/09/20 06:40:30 | 000,122,880 | ---- | M] () -- C:\Program Files (x86)\Dell Photo AIO Printer 942\dlbudrec.dll


========== Services (SafeList) ==========

SRV:64bit: - [2014/02/06 02:48:45 | 000,111,616 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Windows\SysNative\IEEtwCollector.exe -- (IEEtwCollectorService)
SRV:64bit: - [2014/01/15 16:42:12 | 000,289,256 | ---- | M] (McAfee, Inc.) [On_Demand | Stopped] -- C:\Program Files\McAfee Security Scan\3.8.141\McCHSvc.exe -- (McComponentHostService)
SRV:64bit: - [2013/05/26 21:50:47 | 001,011,712 | ---- | M] (Microsoft Corporation) [Auto | Running] -- C:\Program Files\Windows Defender\MpSvc.dll -- (WinDefend)
SRV:64bit: - [2012/06/16 14:18:35 | 001,038,088 | ---- | M] (Acresso Software Inc.) [On_Demand | Stopped] -- C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService64.exe -- (FLEXnet Licensing Service 64)
SRV:64bit: - [2009/07/13 17:40:01 | 000,193,536 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Windows\SysNative\appmgmts.dll -- (AppMgmt)
SRV:64bit: - [2007/02/28 17:38:34 | 000,567,280 | ---- | M] ( ) [Auto | Running] -- C:\Windows\SysNative\dlbucoms.exe -- (dlbu_device)
SRV - [2014/02/20 16:26:24 | 000,257,928 | ---- | M] (Adobe Systems Incorporated) [On_Demand | Stopped] -- C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe -- (AdobeFlashPlayerUpdateSvc)
SRV - [2014/02/17 11:21:30 | 000,118,896 | ---- | M] (Mozilla Foundation) [On_Demand | Stopped] -- C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe -- (MozillaMaintenance)
SRV - [2013/12/20 22:04:16 | 000,065,432 | ---- | M] (Adobe Systems Incorporated) [Auto | Running] -- C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe -- (AdobeARMservice)
SRV - [2013/09/20 11:30:08 | 000,079,360 | ---- | M] (Creative Labs) [On_Demand | Stopped] -- C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\CTAELicensing.exe -- (Creative Audio Engine Licensing Service)
SRV - [2013/09/11 21:21:54 | 000,105,144 | ---- | M] (Microsoft Corporation) [Auto | Stopped] -- C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe -- (clr_optimization_v4.0.30319_32)
SRV - [2013/04/04 14:50:32 | 000,701,512 | ---- | M] (Malwarebytes Corporation) [Auto | Running] -- C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe -- (MBAMService)
SRV - [2013/04/04 14:50:32 | 000,418,376 | ---- | M] (Malwarebytes Corporation) [Auto | Running] -- C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe -- (MBAMScheduler)
SRV - [2013/02/11 18:48:56 | 000,311,184 | ---- | M] (Nuance Communications, Inc.) [Auto | Running] -- C:\Program Files (x86)\Common Files\Nuance\dgnsvc.exe -- (DragonSvc)
SRV - [2012/06/16 14:13:52 | 000,655,624 | ---- | M] (Acresso Software Inc.) [On_Demand | Stopped] -- C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe -- (FLEXnet Licensing Service)
SRV - [2012/05/02 20:02:16 | 000,164,864 | ---- | M] (HP) [Auto | Running] -- C:\Program Files (x86)\HP\HPLaserJetService\HPLaserJetService.exe -- (HP LaserJet Service)
SRV - [2011/10/17 14:51:54 | 000,013,824 | ---- | M] (Hewlett-Packard Company) [Auto | Running] -- C:\Program Files (x86)\HP\HPBDSService\HPBDSService.exe -- (HP DS Service)
SRV - [2009/06/10 13:23:09 | 000,066,384 | ---- | M] (Microsoft Corporation) [Disabled | Stopped] -- C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe -- (clr_optimization_v2.0.50727_32)
SRV - [2008/11/18 12:15:30 | 000,307,200 | ---- | M] (Creative Technology Ltd) [Auto | Running] -- C:\Program Files (x86)\Creative\Shared Files\CTAudSvc.exe -- (CTAudSvcService)
SRV - [2007/02/28 17:38:18 | 000,538,096 | ---- | M] ( ) [Auto | Running] -- C:\Windows\SysWOW64\dlbucoms.exe -- (dlbu_device)


========== Driver Services (SafeList) ==========

DRV:64bit: - [2013/04/04 14:50:32 | 000,025,928 | ---- | M] (Malwarebytes Corporation) [File_System | On_Demand | Running] -- C:\Windows\SysNative\drivers\mbam.sys -- (MBAMProtector)
DRV:64bit: - [2012/12/13 12:50:36 | 000,054,784 | ---- | M] (Apple, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\usbaapl64.sys -- (USBAAPL64)
DRV:64bit: - [2012/09/10 09:41:06 | 000,022,528 | ---- | M] (Apple Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\netaapl64.sys -- (Netaapl)
DRV:64bit: - [2012/08/23 06:10:20 | 000,019,456 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\rdpvideominiport.sys -- (RdpVideoMiniport)
DRV:64bit: - [2012/08/23 06:07:35 | 000,057,856 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\TsUsbFlt.sys -- (TsUsbFlt)
DRV:64bit: - [2012/02/29 22:46:16 | 000,023,408 | ---- | M] (Microsoft Corporation) [Recognizer | Boot | Unknown] -- C:\Windows\SysNative\drivers\fs_rec.sys -- (Fs_Rec)
DRV:64bit: - [2011/03/28 16:15:00 | 001,254,464 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\AE2500w764.sys -- (Linksys_adapter_H)
DRV:64bit: - [2011/03/10 22:41:12 | 000,107,904 | ---- | M] (Advanced Micro Devices) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsata.sys -- (amdsata)
DRV:64bit: - [2011/03/10 22:41:12 | 000,027,008 | ---- | M] (Advanced Micro Devices) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\amdxata.sys -- (amdxata)
DRV:64bit: - [2010/11/20 05:33:36 | 000,078,720 | ---- | M] (Hewlett-Packard Company) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\HpSAMD.sys -- (HpSAMD)
DRV:64bit: - [2009/10/16 05:44:56 | 001,309,696 | ---- | M] (Creative Technology Ltd.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\P17.sys -- (P17)
DRV:64bit: - [2009/09/23 18:23:02 | 006,180,832 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\igdkmd64.sys -- (igfx)
DRV:64bit: - [2009/07/13 17:52:20 | 000,194,128 | ---- | M] (AMD Technologies Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsbs.sys -- (amdsbs)
DRV:64bit: - [2009/07/13 17:48:04 | 000,065,600 | ---- | M] (LSI Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\lsi_sas2.sys -- (LSI_SAS2)
DRV:64bit: - [2009/07/13 17:45:55 | 000,024,656 | ---- | M] (Promise Technology) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\stexstor.sys -- (stexstor)
DRV:64bit: - [2009/07/13 13:59:33 | 005,020,672 | ---- | M] (ATI Technologies Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\atikmdag.sys -- (atikmdag)
DRV:64bit: - [2009/06/10 12:34:33 | 003,286,016 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\evbda.sys -- (ebdrv)
DRV:64bit: - [2009/06/10 12:34:28 | 000,468,480 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\bxvbda.sys -- (b06bdrv)
DRV:64bit: - [2009/06/10 12:34:23 | 000,270,848 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\b57nd60a.sys -- (b57nd60a)
DRV:64bit: - [2009/06/10 12:31:59 | 000,031,232 | ---- | M] (Hauppauge Computer Works, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\hcw85cir.sys -- (hcw85cir)
DRV:64bit: - [2008/06/27 06:51:10 | 000,088,632 | ---- | M] (Adobe Systems, Inc.) [Kernel | Auto | Running] -- C:\Windows\SysNative\drivers\adfs.sys -- (adfs)
DRV - [2009/07/13 17:19:10 | 000,019,008 | ---- | M] (Microsoft Corporation) [File_System | On_Demand | Stopped] -- C:\Windows\SysWOW64\drivers\wimmount.sys -- (WIMMount)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE:64bit: - HKLM\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
IE:64bit: - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/...ms}&FORM=IE8SRC
IE:64bit: - HKLM\..\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2476}: "URL" = http://www.default-s...p={searchTerms}
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
IE - HKLM\..\SearchScopes,DefaultScope = {D99ABEAE-B111-47C2-BDD7-F19BB36ED872}
IE - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/...ms}&FORM=IE8SRC

IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = about:blank
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page Redirect Cache AcceptLangs = en-US
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page Redirect Cache_TIMESTAMP = 91 B3 EF 07 DF 61 CD 01 [binary data]
IE - HKCU\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
IE - HKCU\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/...Box&FORM=IE11SR
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = <-loopback>
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyServer" = http=127.0.0.1:51155;https=127.0.0.1:51155

========== FireFox ==========

FF - prefs.js..CT3279412.browser.search.defaultthis.engineName: "true"
FF - prefs.js..browser.search.defaultengine: "Ask.com"
FF - prefs.js..browser.search.defaultenginename: "default-search.net"
FF - prefs.js..browser.search.order.1: "default-search.net"
FF - prefs.js..browser.search.selectedEngine: "default-search.net"
FF - prefs.js..browser.search.useDBForOrder: "false"
FF - prefs.js..browser.startup.homepage: "http://www.google.com/"
FF - prefs.js..extensions.enabledAddons: pcsupport.guide%40about.com:2.0.10
FF - prefs.js..extensions.enabledAddons: speedtest4354%40BestOffers:3.0.0.0
FF - prefs.js..extensions.enabledAddons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:27.0.1
FF - prefs.js..keyword.URL: "http://www.default-s...=251&src=ds&p="
FF - user.js - File not found

FF:64bit: - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\system32\Macromed\Flash\NPSWF64_12_0_0_70.dll File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files\Microsoft Silverlight\5.1.20913.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_12_0_0_70.dll ()
FF - HKLM\Software\MozillaPlugins\@java.com/DTPlugin,version=10.45.2: C:\Program Files (x86)\Java\jre7\bin\dtplugin\npDeployJava1.dll (Oracle Corporation)
FF - HKLM\Software\MozillaPlugins\@java.com/JavaPlugin,version=10.45.2: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll (Oracle Corporation)
FF - HKLM\Software\MozillaPlugins\@mcafee.com/McAfeeMssPlugin: C:\Program Files\McAfee Security Scan\3.8.141\npMcAfeeMss.dll (McAfee, Inc.)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files (x86)\Microsoft Silverlight\5.1.20913.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\Adobe Reader: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)
FF - HKLM\Software\MozillaPlugins\nuance.com/DragonRIAPlugin: C:\PROGRA~2\Nuance\NATURA~1\Program\npDgnRia.dll (Nuance Communications Inc.)

FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\[email protected]: C:\Program Files (x86)\Nuance\NaturallySpeaking12\Program\ffShim.xpi [2013/02/11 18:44:08 | 000,136,309 | ---- | M] ()
FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 27.0.1\extensions\\Components: C:\Program Files (x86)\Mozilla Firefox\components
FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 27.0.1\extensions\\Plugins: C:\Program Files (x86)\Mozilla Firefox\plugins

[2012/06/29 23:00:29 | 000,000,000 | ---D | M] (No name found) -- C:\Users\User\AppData\Roaming\Mozilla\Extensions
[2014/02/09 16:25:27 | 000,000,000 | ---D | M] (No name found) -- C:\Users\User\AppData\Roaming\Mozilla\Firefox\Profiles\z3eysvra.default\extensions
[2013/05/18 13:05:27 | 000,185,286 | ---- | M] () (No name found) -- C:\Users\User\AppData\Roaming\Mozilla\Firefox\Profiles\z3eysvra.default\extensions\[email protected]
[2014/01/03 07:38:03 | 000,157,251 | ---- | M] () (No name found) -- C:\Users\User\AppData\Roaming\Mozilla\Firefox\Profiles\z3eysvra.default\extensions\[email protected]
[2014/02/17 11:21:24 | 000,000,000 | ---D | M] (No name found) -- C:\Program Files (x86)\Mozilla Firefox\browser\extensions
[2014/02/17 11:21:32 | 000,000,000 | ---D | M] (Default) -- C:\Program Files (x86)\Mozilla Firefox\browser\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}

O1 HOSTS File: ([2014/02/20 08:44:51 | 000,000,027 | ---- | M]) - C:\Windows\SysNative\drivers\etc\hosts
O1 - Hosts: 127.0.0.1 localhost
O2:64bit: - BHO: (no name) - {4D9101D6-5BA0-4048-BDDE-7E2DF54C8C47} - No CLSID value found.
O2 - BHO: (MSS+ Identifier) - {0E8A89AD-95D7-40EB-8D9D-083EF7066A01} - C:\Program Files\McAfee Security Scan\3.8.141\McAfeeMSS_IE.dll (McAfee, Inc.)
O2 - BHO: (Java™ Plug-In SSV Helper) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll (Oracle Corporation)
O2 - BHO: (Java™ Plug-In 2 SSV Helper) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll (Oracle Corporation)
O3 - HKLM\..\Toolbar: (no name) - 10 - No CLSID value found.
O4:64bit: - HKLM..\Run: [dlbumon.exe] C:\Program Files (x86)\Dell Photo AIO Printer 942\dlbumon.exe (Lexmark International, Inc.)
O4:64bit: - HKLM..\Run: [HotKeysCmds] C:\Windows\SysNative\hkcmd.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [IgfxTray] C:\Windows\SysNative\igfxtray.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [MemoryCardManager] C:\Program Files (x86)\Dell Photo AIO Printer 942\memcard.exe ()
O4 - HKLM..\Run: [DNS7reminder] C:\Program Files (x86)\Nuance\NaturallySpeaking12\Ereg\Ereg.exe (Nuance Communications, Inc.)
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Infodelivery present
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 5
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3
O7 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoLowDiskSpaceChecks = 1
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 221
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
O13 - gopher Prefix: missing
O15 - HKCU\..Trusted Domains: verizon.net ([activate] https in Trusted sites)
O15 - HKCU\..Trusted Domains: verizon.net ([activatemydsl] https in Trusted sites)
O15 - HKCU\..Trusted Domains: verizon.net ([activatemyfios] https in Trusted sites)
O15 - HKCU\..Trusted Domains: verizon.net ([activatemyhsi] https in Trusted sites)
O15 - HKCU\..Trusted Domains: verizon.net ([activatemywifi] https in Trusted sites)
O15 - HKCU\..Trusted Domains: verizon.net ([wbadownload] https in Trusted sites)
O16 - DPF: {D4B68B83-8710-488B-A692-D74B50BA558E} http://ccfiles.creat...13/CTPIDPDE.cab (Creative Software AutoUpdate Support Package 2)
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} http://ccfiles.creat...30321/CTPID.cab (Creative Software AutoUpdate Support Package)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 209.18.47.61 209.18.47.62
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{010191ED-9678-4144-847F-D120C4410AB6}: DhcpNameServer = 209.18.47.61 209.18.47.62 192.168.1.1
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{0C15D39A-FC1C-4D75-8323-5DC5011180AA}: DhcpNameServer = 10.0.10.254
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{10858146-3997-40CA-9ADB-1A856AEE60CA}: DhcpNameServer = 10.0.10.254
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{54D145E0-BB45-4DC7-A93C-014E271F9840}: DhcpNameServer = 209.18.47.61 209.18.47.62
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{B2603784-C19B-4B9B-88DB-EF374A95B36E}: DhcpNameServer = 172.20.10.1
O18:64bit: - Protocol\Handler\ms-help - No CLSID value found
O18:64bit: - Protocol\Handler\wlmailhtml - No CLSID value found
O20:64bit: - HKLM Winlogon: Shell - (Explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysNative\userinit.exe (Microsoft Corporation)
O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\SysWow64\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysWOW64\userinit.exe (Microsoft Corporation)
O20:64bit: - Winlogon\Notify\igfxcui: DllName - (igfxdev.dll) - C:\Windows\SysNative\igfxdev.dll (Intel Corporation)
O21:64bit: - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O32 - HKLM CDRom: AutoRun - 1
O34 - HKLM BootExecute: (autocheck autochk *)
O34 - HKLM BootExecute: (bootdelete)
O35:64bit: - HKLM\..comfile [open] -- "%1" %*
O35:64bit: - HKLM\..exefile [open] -- "%1" %*
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37:64bit: - HKLM\...com [@ = ComFile] -- "%1" %*
O37:64bit: - HKLM\...exe [@ = exefile] -- "%1" %*
O37 - HKLM\...com [@ = ComFile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*
O38 - SubSystems\\Windows: (ServerDll=winsrv:UserServerDllInitialization,3)
O38 - SubSystems\\Windows: (ServerDll=winsrv:ConServerDllInitialization,2)
O38 - SubSystems\\Windows: (ServerDll=sxssrv,4)

========== Files/Folders - Created Within 30 Days ==========

[2014/02/22 07:27:40 | 000,000,000 | ---D | C] -- C:\ProgramData\HP
[2014/02/22 00:22:13 | 000,000,000 | ---D | C] -- C:\Users\User\AppData\Local\CrashDumps
[2014/02/21 19:29:01 | 000,000,000 | -HSD | C] -- C:\$RECYCLE.BIN
[2014/02/21 19:28:52 | 000,000,000 | ---D | C] -- C:\Windows\temp
[2014/02/21 19:14:14 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\BrowserSafeguard
[2014/02/20 08:34:02 | 000,518,144 | ---- | C] (SteelWerX) -- C:\Windows\SWREG.exe
[2014/02/20 08:34:02 | 000,406,528 | ---- | C] (SteelWerX) -- C:\Windows\SWSC.exe
[2014/02/20 08:34:02 | 000,060,416 | ---- | C] (NirSoft) -- C:\Windows\NIRCMD.exe
[2014/02/20 08:07:12 | 000,000,000 | ---D | C] -- C:\Qoobox
[2014/02/20 08:06:53 | 000,000,000 | ---D | C] -- C:\Windows\erdnt
[2014/02/18 11:30:00 | 000,000,000 | ---D | C] -- C:\Users\User\AppData\Roaming\Malwarebytes
[2014/02/18 11:29:35 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes' Anti-Malware
[2014/02/18 11:29:35 | 000,000,000 | ---D | C] -- C:\ProgramData\Malwarebytes
[2014/02/18 11:29:34 | 000,025,928 | ---- | C] (Malwarebytes Corporation) -- C:\Windows\SysNative\drivers\mbam.sys
[2014/02/18 11:29:34 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Malwarebytes' Anti-Malware
[2014/02/17 11:21:23 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Mozilla Firefox
[2014/02/17 10:34:17 | 000,000,000 | ---D | C] -- C:\Windows\ERUNT
[2014/02/17 10:29:37 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Real
[2014/02/17 10:29:19 | 000,000,000 | ---D | C] -- C:\Users\User\AppData\Roaming\Real
[2014/02/17 10:28:30 | 000,000,000 | ---D | C] -- C:\ProgramData\Real
[2014/02/17 01:20:35 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\McAfee Security Scan Plus
[2014/02/17 01:20:27 | 000,000,000 | ---D | C] -- C:\Program Files\McAfee Security Scan
[2014/02/13 19:06:50 | 000,000,000 | ---D | C] -- C:\ProgramData\HitmanPro
[2014/02/13 16:48:59 | 000,000,000 | ---D | C] -- C:\AdwCleaner
[2014/02/13 16:43:01 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Reason
[2014/02/09 12:10:19 | 000,000,000 | ---D | C] -- C:\Windows\SysNative\log
[2014/02/07 07:09:46 | 000,000,000 | ---D | C] -- C:\Users\User\AppData\Local\NPE
[2014/02/07 07:09:46 | 000,000,000 | ---D | C] -- C:\ProgramData\Norton
[2014/02/06 18:26:55 | 000,000,000 | ---D | C] -- C:\ProgramData\systemk
[2014/02/06 18:25:02 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Settings Manager
[2014/01/29 03:08:33 | 000,000,000 | ---D | C] -- C:\Windows\Migration
[2012/09/17 07:54:02 | 000,940,544 | ---- | C] (Apache Software Foundation) -- C:\Users\User\AppData\Local\log4cxx.dll

========== Files - Modified Within 30 Days ==========

[2014/02/22 07:34:44 | 000,017,168 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
[2014/02/22 07:34:44 | 000,017,168 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
[2014/02/22 07:27:15 | 000,067,584 | --S- | M] () -- C:\Windows\bootstat.dat
[2014/02/22 07:26:27 | 1603,866,624 | -HS- | M] () -- C:\hiberfil.sys
[2014/02/21 19:14:14 | 000,000,744 | ---- | M] () -- C:\Windows\tasks\BrowserSafeguard Update Task.job
[2014/02/21 16:31:13 | 000,001,396 | ---- | M] () -- C:\Users\User\Desktop\JRT(2) - Shortcut.lnk
[2014/02/21 15:26:00 | 000,000,830 | ---- | M] () -- C:\Windows\tasks\Adobe Flash Player Updater.job
[2014/02/20 15:11:48 | 000,085,896 | ---- | M] () -- C:\Users\User\Documents\credit report request form.pdf
[2014/02/20 14:59:41 | 000,859,394 | ---- | M] () -- C:\Users\User\Documents\Credit Report from Experian.pdf
[2014/02/20 14:58:31 | 001,130,712 | ---- | M] () -- C:\Users\User\Documents\Online Personal Credit Report from Experian for.pdf
[2014/02/20 14:36:09 | 000,173,735 | ---- | M] () -- C:\Users\User\Documents\Transunion Credit Report Feb 2014.pdf
[2014/02/20 08:44:51 | 000,000,027 | ---- | M] () -- C:\Windows\SysNative\drivers\etc\hosts
[2014/02/20 08:30:04 | 000,001,945 | ---- | M] () -- C:\Windows\epplauncher.mif
[2014/02/18 11:29:36 | 000,001,113 | ---- | M] () -- C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk
[2014/02/17 09:47:13 | 000,662,400 | ---- | M] () -- C:\Windows\SysNative\perfh009.dat
[2014/02/17 09:47:13 | 000,122,268 | ---- | M] () -- C:\Windows\SysNative\perfc009.dat
[2014/02/17 09:47:12 | 000,782,510 | ---- | M] () -- C:\Windows\SysNative\PerfStringBackup.INI
[2014/02/17 01:20:35 | 000,001,931 | ---- | M] () -- C:\Users\Public\Desktop\McAfee Security Scan Plus.lnk
[2014/02/17 01:20:35 | 000,001,931 | ---- | M] () -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\McAfee Security Scan Plus.lnk
[2014/02/13 19:13:44 | 000,021,034 | ---- | M] () -- C:\Windows\SysNative\.crusader
[2014/02/13 03:05:41 | 000,774,632 | ---- | M] () -- C:\Windows\SysWow64\PerfStringBackup.INI
[2014/02/09 16:30:11 | 000,000,260 | ---- | M] () -- C:\Windows\SysWow64\cmdVBS.vbs
[2014/02/09 16:30:11 | 000,000,256 | ---- | M] () -- C:\Windows\SysWow64\MSIevent.bat
[2014/02/06 18:24:21 | 005,154,304 | ---- | M] () -- C:\Users\User\Desktop\WindowsDefender.msi
[2014/02/01 09:39:49 | 000,001,515 | ---- | M] () -- C:\Users\User\AppData\Roaming\SAS7_000.DAT

========== Files Created - No Company Name ==========

[2014/02/21 19:14:14 | 000,000,744 | ---- | C] () -- C:\Windows\tasks\BrowserSafeguard Update Task.job
[2014/02/21 16:31:13 | 000,001,396 | ---- | C] () -- C:\Users\User\Desktop\JRT(2) - Shortcut.lnk
[2014/02/20 15:11:48 | 000,085,896 | ---- | C] () -- C:\Users\User\Documents\credit report request form.pdf
[2014/02/20 14:59:39 | 000,859,394 | ---- | C] () -- C:\Users\User\Documents\Credit Report from Experian.pdf
[2014/02/20 14:58:18 | 001,130,712 | ---- | C] () -- C:\Users\User\Documents\Online Personal Credit Report from Experian for.pdf
[2014/02/20 14:36:09 | 000,173,735 | ---- | C] () -- C:\Users\User\Documents\Transunion Credit Report Feb 2014.pdf
[2014/02/20 08:34:02 | 000,256,000 | ---- | C] () -- C:\Windows\PEV.exe
[2014/02/20 08:34:02 | 000,208,896 | ---- | C] () -- C:\Windows\MBR.exe
[2014/02/20 08:34:02 | 000,098,816 | ---- | C] () -- C:\Windows\sed.exe
[2014/02/20 08:34:02 | 000,080,412 | ---- | C] () -- C:\Windows\grep.exe
[2014/02/20 08:34:02 | 000,068,096 | ---- | C] () -- C:\Windows\zip.exe
[2014/02/18 11:29:36 | 000,001,113 | ---- | C] () -- C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk
[2014/02/17 04:06:40 | 000,001,945 | ---- | C] () -- C:\Windows\epplauncher.mif
[2014/02/17 01:20:29 | 000,001,931 | ---- | C] () -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\McAfee Security Scan Plus.lnk
[2014/02/13 19:13:44 | 000,021,034 | ---- | C] () -- C:\Windows\SysNative\.crusader
[2014/02/06 18:24:17 | 005,154,304 | ---- | C] () -- C:\Users\User\Desktop\WindowsDefender.msi
[2013/09/20 11:27:53 | 000,001,515 | ---- | C] () -- C:\Users\User\AppData\Roaming\SAS7_000.DAT
[2013/09/20 11:27:34 | 000,166,912 | ---- | C] () -- C:\Windows\SysWow64\APOMngr.DLL
[2013/09/20 11:27:34 | 000,073,728 | ---- | C] () -- C:\Windows\SysWow64\CmdRtr.DLL
[2013/09/20 11:26:17 | 000,001,578 | ---- | C] () -- C:\Windows\P17EPLS.ini
[2013/09/20 11:26:17 | 000,001,489 | ---- | C] () -- C:\Windows\P17EP51.ini
[2013/09/20 11:26:16 | 000,002,177 | ---- | C] () -- C:\Windows\P17EP.ini
[2013/09/20 11:26:01 | 000,774,632 | ---- | C] () -- C:\Windows\SysWow64\PerfStringBackup.INI
[2013/09/05 06:41:45 | 000,316,928 | ---- | C] () -- C:\Windows\SysWow64\hpcc3117.DLL
[2012/06/16 16:16:22 | 000,413,696 | ---- | C] ( ) -- C:\Windows\SysWow64\dlbuinpa.dll
[2012/06/16 16:16:22 | 000,397,312 | ---- | C] ( ) -- C:\Windows\SysWow64\dlbuiesc.dll
[2012/06/16 16:16:22 | 000,323,584 | ---- | C] ( ) -- C:\Windows\SysWow64\DLBUhcp.dll
[2012/06/16 16:16:22 | 000,274,432 | ---- | C] () -- C:\Windows\SysWow64\DLBUinst.dll
[2012/06/16 16:16:22 | 000,135,168 | ---- | C] () -- C:\Windows\SysWow64\dlbujswr.dll
[2012/06/16 16:16:22 | 000,106,496 | ---- | C] () -- C:\Windows\SysWow64\dlbuinsr.dll
[2012/06/16 16:16:21 | 000,995,328 | ---- | C] ( ) -- C:\Windows\SysWow64\dlbuusb1.dll
[2012/06/16 16:16:21 | 000,643,072 | ---- | C] ( ) -- C:\Windows\SysWow64\dlbupmui.dll
[2012/06/16 16:16:21 | 000,434,176 | ---- | C] () -- C:\Windows\SysWow64\dlbuutil.dll
[2012/06/16 16:16:21 | 000,176,128 | ---- | C] () -- C:\Windows\SysWow64\dlbuinsb.dll
[2012/06/16 16:16:21 | 000,159,744 | ---- | C] () -- C:\Windows\SysWow64\dlbuins.dll
[2012/06/16 16:16:21 | 000,086,016 | ---- | C] () -- C:\Windows\SysWow64\dlbucub.dll
[2012/06/16 16:16:21 | 000,073,728 | ---- | C] () -- C:\Windows\SysWow64\dlbucu.dll
[2012/06/16 16:16:21 | 000,036,864 | ---- | C] () -- C:\Windows\SysWow64\dlbucur.dll
[2012/06/16 16:16:20 | 001,224,704 | ---- | C] ( ) -- C:\Windows\SysWow64\dlbuserv.dll
[2012/06/16 16:16:20 | 000,696,320 | ---- | C] ( ) -- C:\Windows\SysWow64\dlbuhbn3.dll
[2012/06/16 16:16:20 | 000,585,728 | ---- | C] ( ) -- C:\Windows\SysWow64\dlbulmpm.dll
[2012/06/16 16:16:20 | 000,386,544 | ---- | C] ( ) -- C:\Windows\SysWow64\dlbuih.exe
[2012/06/16 16:16:20 | 000,181,744 | ---- | C] ( ) -- C:\Windows\SysWow64\dlbuppls.exe
[2012/06/16 16:16:20 | 000,163,840 | ---- | C] ( ) -- C:\Windows\SysWow64\dlbuprox.dll
[2012/06/16 16:16:20 | 000,094,208 | ---- | C] ( ) -- C:\Windows\SysWow64\dlbupplc.dll
[2012/06/16 16:16:19 | 000,684,032 | ---- | C] ( ) -- C:\Windows\SysWow64\dlbucomc.dll
[2012/06/16 16:16:19 | 000,538,096 | ---- | C] ( ) -- C:\Windows\SysWow64\dlbucoms.exe
[2012/06/16 16:16:19 | 000,421,888 | ---- | C] ( ) -- C:\Windows\SysWow64\dlbucomm.dll
[2012/06/16 16:16:19 | 000,382,448 | ---- | C] ( ) -- C:\Windows\SysWow64\dlbucfg.exe
[2012/06/16 16:16:19 | 000,069,632 | ---- | C] () -- C:\Windows\SysWow64\DLBUcfg.dll

========== ZeroAccess Check ==========

[2009/07/13 20:55:00 | 000,000,227 | RHS- | M] () -- C:\Windows\assembly\Desktop.ini

[HKEY_CURRENT_USER\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64

[HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]

[HKEY_CURRENT_USER\Software\Classes\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32] /64

[HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32]

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64
"" = C:\Windows\SysNative\shell32.dll -- [2013/07/25 18:24:57 | 014,172,672 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]
"" = %SystemRoot%\system32\shell32.dll -- [2013/07/25 17:55:59 | 012,872,704 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32] /64
"" = C:\Windows\SysNative\wbem\fastprox.dll -- [2009/07/13 17:40:51 | 000,909,312 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Free

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32]
"" = %systemroot%\system32\wbem\fastprox.dll -- [2010/11/20 04:19:04 | 000,606,208 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Free

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32] /64
"" = C:\Windows\SysNative\wbem\wbemess.dll -- [2009/07/13 17:41:56 | 000,505,856 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Both

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32]

========== LOP Check ==========

[2012/08/11 11:47:57 | 000,000,000 | ---D | M] -- C:\Users\User\AppData\Roaming\Canon
[2012/07/05 16:57:24 | 000,000,000 | ---D | M] -- C:\Users\User\AppData\Roaming\DAEMON Tools Lite
[2013/03/04 18:49:51 | 000,000,000 | ---D | M] -- C:\Users\User\AppData\Roaming\GlarySoft
[2013/12/29 18:17:26 | 000,000,000 | ---D | M] -- C:\Users\User\AppData\Roaming\Nuance
[2013/10/11 12:33:07 | 000,000,000 | ---D | M] -- C:\Users\User\AppData\Roaming\SecureSearch
[2012/07/16 10:16:08 | 000,000,000 | ---D | M] -- C:\Users\User\AppData\Roaming\Windows Live Writer

========== Purity Check ==========



========== Alternate Data Streams ==========

@Alternate Data Stream - 920 bytes -> C:\Users\User\Documents\Columnist for Shape Magazine.eml:OECustomProperty
@Alternate Data Stream - 245 bytes -> C:\ProgramData\TEMP:0FF263E8
@Alternate Data Stream - 1032 bytes -> C:\Users\User\Documents\Medical Ghost Writer Wanted (New Jersey).eml:OECustomProperty
@Alternate Data Stream - 1020 bytes -> C:\Users\User\Documents\Re_ position availability Web Content Writer.eml:OECustomProperty

< End of report >

Edited by TheRedQueen, 22 February 2014 - 09:53 AM.

  • 0

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#2
gringo_pr

gringo_pr

    Trusted Helper

  • Malware Removal
  • 7,268 posts
Hello TheRedQueen

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!


  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.


These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

When they are complete let me have the two reports and let me know how things are running.

Gringo
  • 0

#3
TheRedQueen

TheRedQueen

    Member

  • Topic Starter
  • Member
  • PipPip
  • 23 posts
HI Gringo,

Thank you so much for your reply. I will work on this today and post my results. Not sure what time, I have an open house to do, but will definitely have time a bit later. Talk to you soon and thanks again.

Deborah
  • 0

#4
gringo_pr

gringo_pr

    Trusted Helper

  • Malware Removal
  • 7,268 posts
No problem and I will be in later tonight


gringo
  • 0

#5
TheRedQueen

TheRedQueen

    Member

  • Topic Starter
  • Member
  • PipPip
  • 23 posts
Hi, I did it sooner than I expected. At any rate, here they are:

# AdwCleaner v3.019 - Report created 23/02/2014 at 08:17:01
# Updated 17/02/2014 by Xplode
# Operating System : Windows 7 Ultimate Service Pack 1 (64 bits)
# Username : User - HP
# Running from : C:\Users\User\Downloads\AdwCleaner(1).exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\BrowserSafeguard
File Deleted : C:\Program Files (x86)\Mozilla Firefox\browser\searchplugins\adawaretb.xml
File Deleted : C:\Windows\System32\Tasks\BackgroundContainer Startup Task

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKCU\Software\Microsoft\Internet Explorer\DOMStorage\conduit.com
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\conduit.com
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\conduitapps.com
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AF175732-0D59-716D-F757-9F1492D808D9}
Key Deleted : HKCU\Software\FLEXnet
Key Deleted : HKCU\Software\AppDataLow\Software\BackgroundContainer

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.16518


-\\ Mozilla Firefox v27.0.1 (en-US)

[ File : C:\Users\User\AppData\Roaming\Mozilla\Firefox\Profiles\z3eysvra.default\prefs.js ]

Line Deleted : user_pref("CT3279412.FF19Solved", "true");
Line Deleted : user_pref("CT3279412.UserID", "UN35350907859174245");
Line Deleted : user_pref("CT3279412.browser.search.defaultthis.engineName", "true");
Line Deleted : user_pref("CT3279412.fullUserID", "UN35350907859174245.IN.20131211092123");
Line Deleted : user_pref("CT3279412.installDate", "11/12/2013 09:21:40");
Line Deleted : user_pref("CT3279412.installSessionId", "{E3BABB8A-0A03-471A-98D9-B33672CE03F6}");
Line Deleted : user_pref("CT3279412.installSp", "TRUE");
Line Deleted : user_pref("CT3279412.installerVersion", "1.8.1.4");
Line Deleted : user_pref("CT3279412.keyword", "true");
Line Deleted : user_pref("CT3279412.originalHomepage", "hxxp://www.google.com/");
Line Deleted : user_pref("CT3279412.originalSearchEngine", "");
Line Deleted : user_pref("CT3279412.originalSearchEngineName", "");
Line Deleted : user_pref("CT3279412.searchRevert", "false");
Line Deleted : user_pref("CT3279412.searchUninstallUserMode", "2");
Line Deleted : user_pref("CT3279412.searchUserMode", "2");
Line Deleted : user_pref("CT3279412.toolbarInstallDate", "11-12-2013 09:21:23");
Line Deleted : user_pref("CT3279412.versionFromInstaller", "10.23.0.722");
Line Deleted : user_pref("CT3279412.xpeMode", "0");
Line Deleted : user_pref("browser.search.defaultengine", "Ask.com");

*************************

AdwCleaner[R0].txt - [9105 octets] - [13/02/2014 16:49:04]
AdwCleaner[R1].txt - [2932 octets] - [23/02/2014 07:56:53]
AdwCleaner[S0].txt - [9286 octets] - [13/02/2014 16:50:19]
AdwCleaner[S1].txt - [2870 octets] - [23/02/2014 08:17:01]

########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [2930 octets] ##########



~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.2 (02.20.2014:1)
OS: Windows 7 Ultimate x64
Ran by User on Sun 02/23/2014 at 8:25:27.88
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys



~~~ Files



~~~ Folders

Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{AE56DF82-B788-48BD-91EA-4AEAF54B9853}



~~~ FireFox

Emptied folder: C:\Users\User\AppData\Roaming\mozilla\firefox\profiles\z3eysvra.default\minidumps [3 files]



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sun 02/23/2014 at 8:40:59.83
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
  • 0

#6
TheRedQueen

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Gringo,

I think there were two files created from Adaware. There was one a few minutes before the other. Not sure if you need it, but here it is:

# AdwCleaner v3.019 - Report created 23/02/2014 at 07:56:53
# Updated 17/02/2014 by Xplode
# Operating System : Windows 7 Ultimate Service Pack 1 (64 bits)
# Username : User - HP
# Running from : C:\Users\User\Downloads\AdwCleaner(1).exe
# Option : Scan

***** [ Services ] *****


***** [ Files / Folders ] *****

File Found : C:\Program Files (x86)\Mozilla Firefox\browser\searchplugins\adawaretb.xml
File Found : C:\Windows\System32\Tasks\BackgroundContainer Startup Task
Folder Found C:\ProgramData\Microsoft\Windows\Start Menu\Programs\BrowserSafeguard

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Found : HKCU\Software\AppDataLow\Software\BackgroundContainer
Key Found : HKCU\Software\FLEXnet
Key Found : HKCU\Software\Microsoft\Internet Explorer\DOMStorage\conduit.com
Key Found : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\conduit.com
Key Found : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\conduitapps.com
Key Found : [x64] HKCU\Software\FLEXnet
Key Found : HKLM\SOFTWARE\Classes\CLSID\{AF175732-0D59-716D-F757-9F1492D808D9}

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.16518


-\\ Mozilla Firefox v27.0.1 (en-US)

[ File : C:\Users\User\AppData\Roaming\Mozilla\Firefox\Profiles\z3eysvra.default\prefs.js ]

Line Found : user_pref("CT3279412.FF19Solved", "true");
Line Found : user_pref("CT3279412.UserID", "UN35350907859174245");
Line Found : user_pref("CT3279412.browser.search.defaultthis.engineName", "true");
Line Found : user_pref("CT3279412.fullUserID", "UN35350907859174245.IN.20131211092123");
Line Found : user_pref("CT3279412.installDate", "11/12/2013 09:21:40");
Line Found : user_pref("CT3279412.installSessionId", "{E3BABB8A-0A03-471A-98D9-B33672CE03F6}");
Line Found : user_pref("CT3279412.installSp", "TRUE");
Line Found : user_pref("CT3279412.installerVersion", "1.8.1.4");
Line Found : user_pref("CT3279412.keyword", "true");
Line Found : user_pref("CT3279412.originalHomepage", "hxxp://www.google.com/");
Line Found : user_pref("CT3279412.originalSearchEngine", "");
Line Found : user_pref("CT3279412.originalSearchEngineName", "");
Line Found : user_pref("CT3279412.searchRevert", "false");
Line Found : user_pref("CT3279412.searchUninstallUserMode", "2");
Line Found : user_pref("CT3279412.searchUserMode", "2");
Line Found : user_pref("CT3279412.toolbarInstallDate", "11-12-2013 09:21:23");
Line Found : user_pref("CT3279412.versionFromInstaller", "10.23.0.722");
Line Found : user_pref("CT3279412.xpeMode", "0");
Line Found : user_pref("browser.search.defaultengine", "Ask.com");

*************************

AdwCleaner[R0].txt - [9105 octets] - [13/02/2014 16:49:04]
AdwCleaner[R1].txt - [2728 octets] - [23/02/2014 07:56:53]
AdwCleaner[S0].txt - [9286 octets] - [13/02/2014 16:50:19]

########## EOF - C:\AdwCleaner\AdwCleaner[R1].txt - [2848 octets] ##########
  • 0

#7
TheRedQueen

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Hi Gringo,

You asked me to tell you how it was going with the computer and I am still getting adware, so far from three sources. The first says congratulations, you are the lucky winner and here is the URL for that without a hyperlink:

I deleted the http:// so no one clicks on it:

popularprizes.saving-exclusiverewardszz.eu/?sov=62706301&hid=fnljljvhjrjrjt&noaudio=1&nodl=nodl&id=XNSX.0053961067856024982%3A%3A{s2}%3A%3A{s3}%3A%3A{s4}%3A%3A{s5}


The second is something from speed test. Here is the URL without the hyperlink:

speedtest.gateable.com/?v=1&cid=4159&clickid=0053961067855386174&dfpid=101100373


The third is something about horoscopes:

horoscope.gateable.com/?v=5&cid=4434&clickid=0053961067866867197&dfpid=110100373


Anyway, I will hopefully hear from you soon about what to do next.

Edited by TheRedQueen, 24 February 2014 - 09:01 AM.

  • 0

#8
gringo_pr

gringo_pr

    Trusted Helper

  • Malware Removal
  • 7,268 posts
Hello TheRedQueen

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
  • 0

#9
TheRedQueen

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Gringo,

DISREGARD; FIXED

When I click to download combofix and click on save file, it does not give me an option as to where to save it. It just goes right to run. I use Windows 7.

Edited by TheRedQueen, 24 February 2014 - 07:05 PM.

  • 0

#10
TheRedQueen

TheRedQueen

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DISREGARD, FIXED

I'm sorry to bother you again, but after running JRT as an administrator yesterday, my computer is all screwed up. I have a program that could not be run as an administrator, so I had to create a standard account as the only other account I had on the computer was a Guest account. So, I did that and logged in under the new standard account and it looks like a completely different computer. Many of my programs no longer work, for example, Word. When I try to restore word, it says I have to do it as an administrator. When I try to get back to the administrator account, I can't remember the password as it was created about 6 years ago. I believe I have always used the Guest account (my ex-husband created only a guest account and not a standard one) where I did not have to use a password. So, I tried to log back in as Guest and the same thing, it's like a completely different computer with programs missing. It allows me to open Word, but I can't apply to get updates because I need the password to the administrator account. I've never experience anything like this and don't know what the solution is. Maybe it got rid of my adware problem, though. I don't know. Any suggestions?

Edited by TheRedQueen, 24 February 2014 - 07:05 PM.

  • 0

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#11
TheRedQueen

TheRedQueen

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Please disregard the two previous emails. I took care of the problem on those. I ran Combofix. Here's the log:

ComboFix 14-02-24.02 - User 02/24/2014 15:47:11.4.2 - x64
Microsoft Windows 7 Ultimate 6.1.7601.1.1252.1.1033.18.2039.1093 [GMT -8:00]
Running from: c:\users\User\Desktop\ComboFix.exe
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\programdata\HP
.
.
((((((((((((((((((((((((( Files Created from 2014-01-24 to 2014-02-24 )))))))))))))))))))))))))))))))
.
.
2014-02-24 23:56 . 2014-02-24 23:56 -------- d-----w- c:\users\Default\AppData\Local\temp
2014-02-24 20:20 . 2014-02-24 20:21 -------- d-----w- c:\users\Guest
2014-02-24 19:29 . 2014-02-24 19:30 -------- d-----w- c:\users\Standard Account
2014-02-22 08:22 . 2014-02-22 08:22 -------- d-----w- c:\users\User\AppData\Local\CrashDumps
2014-02-21 15:28 . 2014-02-06 09:01 10536864 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{5E25C5FA-2A56-4A0F-B709-8903840F30D8}\mpengine.dll
2014-02-18 19:30 . 2014-02-18 19:30 -------- d-----w- c:\users\User\AppData\Roaming\Malwarebytes
2014-02-18 19:29 . 2014-02-18 19:29 -------- d-----w- c:\programdata\Malwarebytes
2014-02-18 19:29 . 2014-02-18 19:29 -------- d-----w- c:\program files (x86)\Malwarebytes' Anti-Malware
2014-02-18 19:29 . 2013-04-04 22:50 25928 ----a-w- c:\windows\system32\drivers\mbam.sys
2014-02-17 18:34 . 2014-02-17 18:34 -------- d-----w- c:\windows\ERUNT
2014-02-17 18:29 . 2014-02-17 18:29 -------- d-----w- c:\program files (x86)\Real
2014-02-17 09:20 . 2014-02-17 09:20 -------- d-----w- c:\program files\McAfee Security Scan
2014-02-14 03:06 . 2014-02-14 03:14 -------- d-----w- c:\programdata\HitmanPro
2014-02-14 00:48 . 2014-02-24 17:17 -------- d-----w- C:\AdwCleaner
2014-02-14 00:43 . 2014-02-14 00:43 -------- d-----w- c:\program files (x86)\Reason
2014-02-13 11:05 . 2014-02-13 11:05 -------- d-----w- c:\windows\SysWow64\wbem\Logs
2014-02-13 11:02 . 2013-12-21 09:53 548864 ----a-w- c:\windows\system32\vbscript.dll
2014-02-13 11:02 . 2013-12-21 08:56 454656 ----a-w- c:\windows\SysWow64\vbscript.dll
2014-02-12 17:38 . 2013-12-06 02:30 1882112 ----a-w- c:\windows\system32\msxml3.dll
2014-02-09 20:10 . 2014-02-09 20:10 -------- d-----w- c:\windows\system32\log
2014-02-07 15:09 . 2014-02-07 15:36 -------- d-----w- c:\users\User\AppData\Local\NPE
2014-02-07 15:09 . 2014-02-07 15:09 -------- d-----w- c:\programdata\Norton
2014-02-07 02:26 . 2014-02-07 02:26 -------- d-----w- c:\programdata\systemk
2014-02-07 02:25 . 2014-02-07 02:25 -------- d-----w- c:\program files (x86)\Settings Manager
2014-01-29 11:08 . 2014-01-29 11:08 -------- d-----w- c:\windows\Migration
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2014-02-21 00:26 . 2012-06-30 07:17 71048 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl
2014-02-21 00:26 . 2012-06-30 07:17 692616 ----a-w- c:\windows\SysWow64\FlashPlayerApp.exe
2014-02-17 17:54 . 2011-12-11 16:30 88567024 ----a-w- c:\windows\system32\MRT.exe
2014-02-10 00:30 . 2013-05-18 21:20 260 ----a-w- c:\windows\SysWow64\cmdVBS.vbs
2014-02-10 00:30 . 2013-05-18 21:20 256 ----a-w- c:\windows\SysWow64\MSIevent.bat
2013-12-18 14:13 . 2011-12-11 09:57 270496 ------w- c:\windows\system32\MpSigStub.exe
2013-11-27 01:41 . 2014-01-17 17:22 343040 ----a-w- c:\windows\system32\drivers\usbhub.sys
2013-11-27 01:41 . 2014-01-17 17:22 99840 ----a-w- c:\windows\system32\drivers\usbccgp.sys
2013-11-27 01:41 . 2014-01-17 17:22 53248 ----a-w- c:\windows\system32\drivers\usbehci.sys
2013-11-27 01:41 . 2014-01-17 17:22 325120 ----a-w- c:\windows\system32\drivers\usbport.sys
2013-11-27 01:41 . 2014-01-17 17:22 25600 ----a-w- c:\windows\system32\drivers\usbohci.sys
2013-11-27 01:41 . 2014-01-17 17:22 30720 ----a-w- c:\windows\system32\drivers\usbuhci.sys
2013-11-27 01:41 . 2014-01-17 17:22 7808 ----a-w- c:\windows\system32\drivers\usbd.sys
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"DNS7reminder"="c:\program files (x86)\Nuance\NaturallySpeaking12\Ereg\Ereg.exe" [2010-10-27 328992]
.
[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\RunOnce]
"SpUninstallDeleteDir"="rmdir" [X]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
McAfee Security Scan Plus.lnk - c:\program files\McAfee Security Scan\3.8.141\SSScheduler.exe [2014-1-15 329944]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\windows]
"LoadAppInit_DLLs"=1 (0x1)
.
[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]
BootExecute REG_MULTI_SZ autocheck autochk *\0bootdelete
.
R0 hitmanpro37duringboot;hitmanpro37duringboot;c:\windows\system32\drivers\hitmanpro37.sys;c:\windows\SYSNATIVE\drivers\hitmanpro37.sys [x]
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [x]
R3 Creative Audio Engine Licensing Service;Creative Audio Engine Licensing Service;c:\program files (x86)\Common Files\Creative Labs Shared\Service\CTAELicensing.exe;c:\program files (x86)\Common Files\Creative Labs Shared\Service\CTAELicensing.exe [x]
R3 FLEXnet Licensing Service 64;FLEXnet Licensing Service 64;c:\program files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService64.exe;c:\program files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService64.exe [x]
R3 IEEtwCollectorService;Internet Explorer ETW Collector Service;c:\windows\system32\IEEtwCollector.exe;c:\windows\SYSNATIVE\IEEtwCollector.exe [x]
R3 McComponentHostService;McAfee Security Scan Component Host Service;c:\program files\McAfee Security Scan\3.8.141\McCHSvc.exe;c:\program files\McAfee Security Scan\3.8.141\McCHSvc.exe [x]
R3 Netaapl;Apple Mobile Device Ethernet Service;c:\windows\system32\DRIVERS\netaapl64.sys;c:\windows\SYSNATIVE\DRIVERS\netaapl64.sys [x]
R3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys;c:\windows\SYSNATIVE\drivers\rdpvideominiport.sys [x]
R3 Synth3dVsc;Synth3dVsc;c:\windows\system32\drivers\synth3dvsc.sys;c:\windows\SYSNATIVE\drivers\synth3dvsc.sys [x]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys;c:\windows\SYSNATIVE\drivers\tsusbflt.sys [x]
R3 tsusbhub;tsusbhub;c:\windows\system32\drivers\tsusbhub.sys;c:\windows\SYSNATIVE\drivers\tsusbhub.sys [x]
R3 USBAAPL64;Apple Mobile USB Driver;c:\windows\system32\Drivers\usbaapl64.sys;c:\windows\SYSNATIVE\Drivers\usbaapl64.sys [x]
R3 VGPU;VGPU;c:\windows\system32\drivers\rdvgkmd.sys;c:\windows\SYSNATIVE\drivers\rdvgkmd.sys [x]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe;c:\windows\SYSNATIVE\Wat\WatAdminSvc.exe [x]
S2 DragonSvc;Dragon Service;c:\program files (x86)\Common Files\Nuance\dgnsvc.exe;c:\program files (x86)\Common Files\Nuance\dgnsvc.exe [x]
S2 HP DS Service;HP DS Service;c:\program files (x86)\HP\HPBDSService\HPBDSService.exe;c:\program files (x86)\HP\HPBDSService\HPBDSService.exe [x]
S2 HP LaserJet Service;HP LaserJet Service;c:\program files (x86)\HP\HPLaserJetService\HPLaserJetService.exe;c:\program files (x86)\HP\HPLaserJetService\HPLaserJetService.exe [x]
S2 MBAMScheduler;MBAMScheduler;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [x]
S2 MBAMService;MBAMService;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [x]
S3 Linksys_adapter_H;Linksys Adapter Network Driver;c:\windows\system32\DRIVERS\AE2500w764.sys;c:\windows\SYSNATIVE\DRIVERS\AE2500w764.sys [x]
S3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys;c:\windows\SYSNATIVE\drivers\mbam.sys [x]
.
.
Contents of the 'Scheduled Tasks' folder
.
2014-02-24 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-06-30 00:26]
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2009-09-24 165912]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2009-09-24 385560]
"dlbumon.exe"="c:\program files (x86)\Dell Photo AIO Printer 942\dlbumon.exe" [2007-03-01 431600]
"MemoryCardManager"="c:\program files (x86)\Dell Photo AIO Printer 942\memcard.exe" [2007-03-01 304624]
.
------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm
uStart Page = about:blank
mLocal Page = c:\windows\SysWOW64\blank.htm
uInternet Settings,ProxyServer = http=127.0.0.1:51155;https=127.0.0.1:51155
uInternet Settings,ProxyOverride = <-loopback>
IE: E&xport to Microsoft Excel - c:\progra~2\MICROS~1\Office12\EXCEL.EXE/3000
Trusted Zone: verizon.net\activate
Trusted Zone: verizon.net\activatemydsl
Trusted Zone: verizon.net\activatemyfios
Trusted Zone: verizon.net\activatemyhsi
Trusted Zone: verizon.net\activatemywifi
Trusted Zone: verizon.net\wbadownload
TCP: DhcpNameServer = 209.18.47.61 209.18.47.62
FF - ProfilePath - c:\users\User\AppData\Roaming\Mozilla\Firefox\Profiles\z3eysvra.default\
FF - prefs.js: browser.search.selectedEngine - default-search.net
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - prefs.js: keyword.URL - hxxp://www.default-search.net/search?sid=476&aid=100&itype=n&ver=11111&tm=251&src=ds&p=
.
- - - - ORPHANS REMOVED - - - -
.
Toolbar-10 - (no file)
BHO-{4D9101D6-5BA0-4048-BDDE-7E2DF54C8C47} - (no file)
AddRemove-Browsersafeguard - c:\program files (x86)\Browsersafeguard\uninstall.BrowserSafeguard.exe
.
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_12_0_0_70_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_12_0_0_70_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_12_0_0_70_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_12_0_0_70_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_12_0_0_70.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
@="0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
@="ShockwaveFlash.ShockwaveFlash.12"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_12_0_0_70.ocx, 1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="ShockwaveFlash.ShockwaveFlash"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_12_0_0_70.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
@="FlashFactory.FlashFactory.1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_12_0_0_70.ocx, 1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="FlashFactory.FlashFactory"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\software\Wow6432Node\Nico Mak Computing\WinZip]
"SymbolicLinkValue"=hex(6):5c,00,52,00,65,00,67,00,69,00,73,00,74,00,72,00,79,
00,5c,00,4d,00,41,00,43,00,48,00,49,00,4e,00,45,00,5c,00,53,00,6f,00,66,00,\
.
[HKEY_LOCAL_MACHINE\software\Wow6432Node\Wondershare\Wondershare Helper Compact\775640129\CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC*PROCESSOR_ARCHITECTURE=x86*PROCESSOR_ARCHITEW6432=AMD64*PROCESSOR_IDENTIFIER=Intel64 Family 15 Model 4 Stepping 3, GenuineIntel*PROCESSOR_LEVEL=15*PROCESSOR_REVISION=0403*ProgramData=c:\programdata*programfiles=c:\Prog]
"JoinUserExperience"=dword:00000001
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2014-02-24 16:00:42
ComboFix-quarantined-files.txt 2014-02-25 00:00
ComboFix2.txt 2014-02-22 03:28
ComboFix3.txt 2014-02-22 00:08
ComboFix4.txt 2014-02-20 16:48
.
Pre-Run: 22,165,037,056 bytes free
Post-Run: 21,866,156,032 bytes free
.
- - End Of File - - 754E2482C8A7C695CD56CF6F12276D2D
A36C5E4F47E84449FF07ED3517B43A31

Unfortunately, I have gotten two adware popups since running Combofix. You did not indicate to run it in safe mode, so I did not. Not sure if that makes a difference.

Hope to hear from you soon.
  • 0

#12
gringo_pr

gringo_pr

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Hello TheRedQueen

In which browser are you getting the popups in?

Malwarebytes Anti-Rootkit

1.Download Malwarebytes Anti-Rootkit
2.Unzip the contents to a folder in a convenient location.
3.Open the folder where the contents were unzipped and run mbar.exe
4.Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
5.Click on the Cleanup button to remove any threats and reboot if prompted to do so.
6.Wait while the system shuts down and the cleanup process is performed.
7.Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
8.If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:
•Internet access
•Windows Update
•Windows Firewall9.If there are additional problems with your system, such as any of those listed above or other system issues, then run the 'fixdamage' tool included with Malwarebytes Anti-Rootkit and reboot.
10.Verify that your system is now functioning normally.


--RogueKiller--

Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit
  • Quit all programs that you may have started.
  • Please disconnect any external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • the scan will make two reports the one I would like to see is called RKreport[2].txt on your Desktop
  • Exit/Close RogueKiller+

send me the reports made from MBAR and Roguekiller and also let me know how the computer is doing at this time.

Gringo
  • 0

#13
TheRedQueen

TheRedQueen

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Hi

Firefox. I never use IE. For some reason, my alerts did not tell me this was answered. I will do this but it won't be till later today, have to go to work. I will get back shortly. Thanks.

Edited by TheRedQueen, 26 February 2014 - 10:22 AM.

  • 0

#14
TheRedQueen

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Hi

This is so weird. I have not stopped getting popups; in fact today there's been ever more. But when I ran the first report, it said there was no malware found. Here's the first one:

Malwarebytes Anti-Rootkit BETA 1.07.0.1009
www.malwarebytes.org

Database version: v2014.02.27.01

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.16518
User :: HP [administrator]

2/26/2014 8:38:56 PM
mbar-log-2014-02-26 (20-38-56).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 295456
Time elapsed: 15 minute(s), 24 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)


Then, I ran the rougue thing and this is the result, although there is no RKreport 2 on my desktop. the only one on my desktop is RKreport[0]. Here it is and from my limited knowledge, it doesn't look that bad:

RogueKiller V8.8.9 _x64_ [Feb 24 2014] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://forum.adlice.com
Website : http://www.adlice.co...es/roguekiller/
Blog : http://www.adlice.com

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : User [Admin rights]
Mode : Remove -- Date : 02/26/2014 23:16:38
| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 4 ¤¤¤
[HJ POL][PUM] HKLM\[...]\System : DisableRegistryTools (0) -> DELETED
[HJ POL][PUM] HKLM\[...]\Wow6432Node\[...]\System : DisableRegistryTools (0) -> [0x2] The system cannot find the file specified.
[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> REPLACED (0)
[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0)

¤¤¤ Scheduled tasks : 0 ¤¤¤

¤¤¤ Startup Entries : 0 ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ Browser Addons : 0 ¤¤¤

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED 0x0] ¤¤¤

¤¤¤ External Hives: ¤¤¤

¤¤¤ Infection : ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
--> %SystemRoot%\System32\drivers\etc\hosts


127.0.0.1 localhost


¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: (\\.\PHYSICALDRIVE0 @ IDE) Maxtor 6V080E0 ATA Device +++++
--- User ---
[MBR] 28a6898e327cae7bad53496b4e94114f
[BSP] c76f3881389e284ba21048c123908bf8 : Windows 7/8 MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 100 Mo
1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 206848 | Size: 76217 Mo
User = LL1 ... OK!
User = LL2 ... OK!

Finished : << RKreport[0]_D_02262014_231638.txt >>
RKreport[0]_S_02262014_231616.txt

I won't know how it's doing till probably tomorrow. It is late and I'm going to sleep. I just can't figure this out. I'm ready to throw this computer out the window. It keeps doing this over and over. I hope it can be fixed.

Thanks. I'll wait for your reply. Tomorrow, I will see how it does.
  • 0

#15
TheRedQueen

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Ok, well, I have been up still and it is running horribly. It has never been so slow since I've had it. It was running fast before I did what I just did. I'm actually looking for another computer as we speak because I'm pretty sick of this one. I don't know what else you can do for it. Nothing is working and it is just getting worse. I appreciate your help, but what more can be done and how do I undo whatever was done tonight to make things so slow? System restore?
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