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Help on Reset password in Outlook express (I forgot my password)


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#1
ruKrazy

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Hi

When I go into outlook express to check my email it says my password is rejected
I changed it by accident and now need to reset it

Can you help

this is the error message I get
There was a problem logging onto your mail server. Your Password was rejected. Account: 'POP3', Server: 'pop.broadband.rogers.com', Protocol: POP3, Server Response: '-ERR [AUTH] (#MBR1212) Incorrect username or password.', Port: 995, Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92
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#2
SleepyDude

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Hi

When I go into outlook express to check my email it says my password is rejected
I changed it by accident and now need to reset it

Can you help

this is the error message I get
There was a problem logging onto your mail server. Your Password was rejected. Account: 'POP3', Server: 'pop.broadband.rogers.com', Protocol: POP3, Server Response: '-ERR [AUTH] (#MBR1212) Incorrect username or password.', Port: 995, Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92

Hi,

The only help we can provide is to advice you to contact your ISP to reset the password or check if they have some support web page where you can do a password recovery.
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#3
ruKrazy

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Thanks What areas in outlook express can I change my password
I know what it is does it give you a max of three tries and then the password needs to be reset
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#4
SleepyDude

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Thanks What areas in outlook express can I change my password
I know what it is does it give you a max of three tries and then the password needs to be reset


The password option in Outlook Express it's only to prevent access to the mail inside. The error you post is from the mail server controlled by your ISP.
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#5
ruKrazy

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Hi
I called my isp provider and they said that it's a windows issue as my password connects correctly

How to proceeed pls ?
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#6
SleepyDude

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Hi
I called my isp provider and they said that it's a windows issue as my password connects correctly


I'm not sure that is a windows problem because you got a server response... Can you access your account using the webmail?
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#7
ruKrazy

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I can access my email through yahooemail and thunderbird but can't through outlook express
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#8
SleepyDude

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I can access my email through yahooemail and thunderbird but can't through outlook express


In that case I suggest to remove the e-mail account from outlook express (not the e-mails) and setup the account again.

Btw did you decide giving up on Mozilla Thunderbird? Any particular reason?
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#9
ruKrazy

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I think I already did that and it didn't fix the issue

Thunderbird I need to get used to the format right now I have it running along side Outlook express
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#10
SleepyDude

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I think I already did that and it didn't fix the issue

Thunderbird I need to get used to the format right now I have it running along side Outlook express


Warning: If you use both programs at the same time the first connecting to the server will download and delete the messages from the server.


Better make sure you setup the mail account in one of the programs to keep the messages on the server.
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#11
Ztruker

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See steps 2-4 here: How to change your Microsoft Outlook Express password
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#12
ruKrazy

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Now I'm really confused I can't get into Outlook express and have been using thunderbird how to fix this so I can get into outlook express again
Sorry not much of a techie so step by step instruction would be nice

Edited by ruKrazy, 13 March 2014 - 08:04 PM.

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#13
Ztruker

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What do you mean you can't get into Outlook Express? What are you doing and what actually happens?
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#14
ruKrazy

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When I Go into Outlook Express my password is rejected and when I click on details I get this

There was a problem logging onto your mail server. Your Password was rejected. Account: 'pop.broadband.rogers.com', Server: 'pop.broadband.rogers.com', Protocol: POP3, Server Response: '-ERR [AUTH] (#MBR1212) Incorrect username or password.', Port: 995, Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92
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#15
Ztruker

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Did you do what the steps in the link I gave you say to do?
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