[jacky_boy]

Hello Everyone,
Can someone please help me in solving my issue?
For the past few days, my computer keeps getting the BSOD (blue screen of death) and crashing.After rebooting I am getting a console with information as follows

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 72D42A43
BCP2: 00000002
BCP3: 00000000
BCP4: 83043853
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\031214-15366-01.dmp
C:\Users\XXXYYYZZZ\AppData\Local\Temp\WER-35958-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft....88&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

I have installed BlueScreenView software to try and read the dumps.For each dmp file, the cause is different such as tcpip.sys/netio.sys/ntfs.sys and so on.
I am led to believe there is a serious issue with the PC and I would be grateful if someone could diagnose this and recommend a solution.

I am attaching zip of the dmp files for further information.
 031214-15085-01.zip   233.68KB   154 downloads
Thank you very much for your time and effort!

-Jack

Edited by jacky_boy, 12 March 2014 - 11:33 AM.

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jacky_boy

Your network and graphics devices are responsible for a couple of the crashes, the network crash could also be related to your AV protection.

The NVidea crash details;

Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17727.x86fre.win7sp1_gdr.111118-2330
Machine Name:
Kernel base = 0x83055000 PsLoadedModuleList = 0x8319e4d0
Debug session time: Tue Mar 11 11:14:13.088 2014 (UTC - 4:00)
System Uptime: 0 days 0:49:30.540
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: 85cbb008, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: 9298c8d4, The pointer into responsible device driver module (e.g. owner tag).
Arg3: c000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 00000004, Optional internal context dependent data.

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

FAULTING_IP:
nvlddmkm+7588d4
9298c8d4 55 push ebp

DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT

BUGCHECK_STR: 0x116

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:
9aaa5cb0 92b6607b 00000116 85cbb008 9298c8d4 nt!KeBugCheckEx+0x1e
9aaa5cd4 92b5ecf8 9298c8d4 c000009a 00000004 dxgkrnl!TdrBugcheckOnTimeout+0x8d
9aaa5d18 92b5f15c 85cbb008 876ef788 9aaa5d3c dxgkrnl!DXGADAPTER::Reset+0xee
9aaa5d28 92bbf20b 85cbb008 876ef788 00000000 dxgkrnl!TdrResetFromTimeout+0x12
9aaa5d3c 92bc2485 876ef788 00000000 8772d948 dxgmms1!VidSchiRecoverFromTDR+0x15
9aaa5d50 8325e022 876ef788 bc33e913 00000000 dxgmms1!VidSchiWorkerThread+0x7f
9aaa5d90 83106219 92bc2406 876ef788 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND: .bugcheck ; kb

FOLLOWUP_IP:
nvlddmkm+7588d4
9298c8d4 55 push ebp

SYMBOL_NAME: nvlddmkm+7588d4

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME: nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 50f94c64

FAILURE_BUCKET_ID: 0x116_IMAGE_nvlddmkm.sys

BUCKET_ID: 0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

Run Speccy and post the resultant url for us please, details here

[phillpower2]

jacky_boy

Your network and graphics devices are responsible for a couple of the crashes, the network crash could also be related to your AV protection.

The NVidea crash details;

Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17727.x86fre.win7sp1_gdr.111118-2330
Machine Name:
Kernel base = 0x83055000 PsLoadedModuleList = 0x8319e4d0
Debug session time: Tue Mar 11 11:14:13.088 2014 (UTC - 4:00)
System Uptime: 0 days 0:49:30.540
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: 85cbb008, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: 9298c8d4, The pointer into responsible device driver module (e.g. owner tag).
Arg3: c000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 00000004, Optional internal context dependent data.

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

FAULTING_IP:
nvlddmkm+7588d4
9298c8d4 55 push ebp

DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT

BUGCHECK_STR: 0x116

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:
9aaa5cb0 92b6607b 00000116 85cbb008 9298c8d4 nt!KeBugCheckEx+0x1e
9aaa5cd4 92b5ecf8 9298c8d4 c000009a 00000004 dxgkrnl!TdrBugcheckOnTimeout+0x8d
9aaa5d18 92b5f15c 85cbb008 876ef788 9aaa5d3c dxgkrnl!DXGADAPTER::Reset+0xee
9aaa5d28 92bbf20b 85cbb008 876ef788 00000000 dxgkrnl!TdrResetFromTimeout+0x12
9aaa5d3c 92bc2485 876ef788 00000000 8772d948 dxgmms1!VidSchiRecoverFromTDR+0x15
9aaa5d50 8325e022 876ef788 bc33e913 00000000 dxgmms1!VidSchiWorkerThread+0x7f
9aaa5d90 83106219 92bc2406 876ef788 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND: .bugcheck ; kb

FOLLOWUP_IP:
nvlddmkm+7588d4
9298c8d4 55 push ebp

SYMBOL_NAME: nvlddmkm+7588d4

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME: nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 50f94c64

FAILURE_BUCKET_ID: 0x116_IMAGE_nvlddmkm.sys

BUCKET_ID: 0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

Run Speccy and post the resultant url for us please, details here

[jacky_boy]

Hello phillpower2,
Firstly thanks a lot for your prompt reply.

The speccy link is http://speccy.pirifo...1ejZlSHQ5VlJvQR

Also I have tried reinstalling the windows again.However I am still facing the same issue.

Thanks a lot for your time and help
-Jack

[phillpower2]

Thanks for the update jacky_boy

Can I just make sure that you have also reinstalled the MB drivers since reinstalling Windows 7, if not please do so now and be sure to install the chipset drivers first because you can have serious issues if you don`t, do not install any driver updates for the video card or the network card for the time being.

It is important that you get an AV program installed first as you need to be online for some time to get Windows fully updated;

First install Avast free

Second, to help with your internet connection/downloads etc Download and install Microsoft .NET Framework 4.5 from here

Third, Install all important Windows updates, see how it goes and then post back with an update for us.

You are welcome btw

[jacky_boy]

Hello phillpower2,
I again formatted my c: drive,re-installed the OS and followed your above steps.
Till now atleast, I haven't had any blue screen error ever since.
So I think the issue must have been solved.
Thanks a lot for your help phillpower2
I will keep you posted if this blue screen pops up again

-Jack

[phillpower2]

Thanks for the update Jack

Please create a new system restore point for your current settings in case a previous update that has not yet been installed is installed and causes you problems again, this will help in the event you need to troubleshoot an issue.

You are most welcome btw