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Snap.Do and Snap.Do.Engine will not uninstall [Solved]


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#31
Phel

Phel

    Trusted Helper

  • Malware Removal
  • 1,386 posts
Congratulations, your PC is clean now. :)

However, you need to follow some important steps to remove tools and prevent infection again.

Step 1. Uninstalling Programs.
  • Open Start menu.
  • Click on Control Panel.
  • Click on Programs and Features. New window should appear.
  • Uninstall these programs one by one, selecting each program and clicking Uninstall button.
Programs to uninstall:
  • ESET Online Scanner
  • Malwarebytes Anti-Malware
Step 2. Uninstall AdwCleaner.
  • Run AdwCleaner on your Desktop.
  • Click Uninstall button.
  • AdwCleaner will be removed from your computer.
Step 3. CleanUp.
 
Run OTL.
  • Under the Custom Scans/Fixes box at the bottom, paste in the following:
    :Commands
    [EMPTYTEMP]
  • Then click the Run Fix button at the top.
  • Let the program run unhindered, reboot the PC when it is done.
  • After reboot run OTL again.
  • Click on CleanUp button.
  • OTL will be removed from your computer.
Here are some recommendations for you, how to stay safe in the internet.
  • Keep your system up-to-date. It will increase your protection level, because sometimes malware can use system vulnerabilities.
     
    To learn more, how to turn Automatic Updates on, if you haven't turned it on before, click here.

  • Keep another software up-to-date too. Malware can often use third party software vulnerabilities.
     
    You can monitor news about vulnerabilities or just simply install software, which will scan your computer for outdated and vulnerable software versions. If outdated version is found, this software will notify you about it and even install updates automatically.
    One of these programs is Secunia Personal Software Inspector. It requires installation, you can learn more about it here. This software also has online version - Secunia Online Software Inspector. It's Java applet, which requires Java Runtime Environment. You can learn more about it here.
    Another good program is FileHippo.com Update Checker. It requires installation and it scans your computer very rapidly. You can learn more about it here.

  • Keep your antivirus software always up-to-date.
     
    Turn on automatic definition updates for your antivirus, if you haven't turned it on before, it's a basis of protection. Don't forget to keep your antivirus engine version up-to-date, new versions usually have advanced functionality. They can clean and prevent infections more effectively, than outdated versions.

  • Use limited user account. It will considerably increase your level of protection.
     
    90% of Malware won't work under limited user account, because they need administrator priveleges. If you are using Windows XP, then you can use DropMyRights while you are surfing in the internet. If you are using Windows 7/Vista, then you'll need to create new User with limited rights.

  • Invent strong and long passwords for your accounts, if you want to keep your personal and confidential data in safety.
     
    Sometimes malware have very dangerous functionality - they can crack your passwords. Please, set very strong password for your administrator account in Windows, then malware won't harm your PC. Here you can find a nice tutorial, how to create strong passwords. For each account in the internet create individual password.
Hope that these recommendations will help you and you will avoid malware infections in the future. Good luck and safe web to you! :)
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#32
sugarbee

sugarbee

    Member

  • Topic Starter
  • Member
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  • 21 posts

I completed the steps of your last post. I appreciate your time and help and will follow your recommendations. Thank you again!


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#33
Phel

Phel

    Trusted Helper

  • Malware Removal
  • 1,386 posts
Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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