Unable to run any removal programs [Solved]
Posted 24 March 2014 - 03:13 PM
Posted 24 March 2014 - 03:40 PM
Posted 24 March 2014 - 03:50 PM
Posted 24 March 2014 - 03:55 PM
the one that was left on overnight was chkdsk /r. the one that i ran today was chkdsk /f because that's what it had suggested to do.
whenever i try running chkdsk /r it says it can't do it at the moment because the disk is locked (or something to that effect) and it can do the scan & fix when i next reboot, which I've done, but i don't get any indication of whether it was successful/fixed anything etc (if there's a log i have no idea where it is saved), whereas chkdsk at least gives me some idea of what's going on, even though it's not actually fixing anything, more using it as a check after each "proper" scan to see if it did anything.
can give chkdsk /r another go if that'll help.
Posted 24 March 2014 - 04:24 PM
I can link you to a digital river download if you wish
Posted 24 March 2014 - 04:58 PM
can do a refresh, but not having done one before I have no idea what I'm doing - will that wipe any data I have?
Posted 25 March 2014 - 08:17 AM
Refresh retains all your personal data and files but you may lose some programmes there is a nice explanation here http://www.howtogeek...r-windows-8-pc/
Posted 25 March 2014 - 12:33 PM
looks like I'm going down the reset/reformat route then! not much of a problem will just backup my stuff to my external HD and go from there.
Posted 25 March 2014 - 12:46 PM
I have just noticed that if you have 8.1 installed you will need a disc with 8.1 on it to do a refresh... Guess I will need to burn an 8.1 disc myself, although I do run a monthly image on my system
I am sorry that we are unable to resolve this, but, there are times when you need to cut your losses. Otherwise we could be working on this for weeks
Posted 27 March 2014 - 03:30 AM
No probs - can't say you didn't try!
Had a bit of a nightmare trying to reinstall Windows, turned out that the disc I'd burnt with Windows 8.1 on it didn't burn properly, which I only discovered after I'd formatted my HD, which made it quite hard to burn another copy! Ended up doing the slowest burn possible on a Mac, worked and everything seems to be going nicely, even have the fringe benefit of getting rid of all the Dell clutter that got preinstalled for me.
Thanks for all your help, much appreciated
Posted 27 March 2014 - 05:25 AM
Posted 28 March 2014 - 12:29 PM
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