[AnAngelLady]

I recently installed XP. Since doing so, my office 2000 and norton system works and who knows maybe something else I have yet to try is not working. Somethings I was able to go to the site to request drivers to fix. Norton & especially my Office 2000, nothing I do is working. It says to reinstall, I do. Not working, Norton says already install uninstall and reinstall....not working...Office has been uninstalled and reinstalled and repaired and not working...can anyone help me. I have been to symantec and msn... no help Thank you for any help you can provide. Very frustrated here

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did you install a fresh copy of windows or did you upgrade?

Edited by bobthemailman, 09 June 2005 - 12:25 PM.

[bobthemailman]

did you install a fresh copy of windows or did you upgrade?

Edited by bobthemailman, 09 June 2005 - 12:25 PM.

[AnAngelLady]

I upgraded from win 98 se

[bobthemailman]

that possibly maybey the problem but iam not sure thats y microsofr recomends upgrading from the most resent os

Edited by bobthemailman, 10 June 2005 - 05:33 AM.

[DHooper]

Try this, boot into safe mode and try installing it. I had the same problem with my Photoshop 6.0. Hope that this helps.

[AnAngelLady]

Hi, I have tried to reboot to safe mode and can not remember how. I know it is F? but not which one. I did upgrade from the os that was on the computer. I have been using 98 se all this time becasue I was comfortable with it. I had to upgrade to XP. I have gone into msconfig and & done a selective startup only loading system services and original boot.ini, which I was told that it should accept the NWS & I even reinstalled Office 2000. Again nothing and I have even had the Symantec do a scan and it cannot find anything of theirs on my system, yet when I try to reinstall, it says it can't as it is already there. I appreciate all your replys, other than going into safe mode and I do not remember which F? key to use. I may just restart and start pushing function keys. Thanks for all your help

[Jacamus]

when you turn on the unit, read the bottom of the screen, it will tell you what f key to depress to enter the advanced boot menu. select safe mode.

[AnAngelLady]

Thanks will try that now.

[Murray S.]

Have you tried cleaning out your temp folder and then doing the install??

Also, don't be surprised if you can't find your cd-rom when you boot into Safe Mode..

Safe Mode disables all non-essential drivers/hardware and the cd-rom is one of those!!

Murray

[DHooper]

No, safemode doesnt disable the CD-ROM Drive.

[AnAngelLady]

Hi, I tried safe mode and the installer will not work under safe mode but the cd rom does. I deleted all temp files, had to do a selective start to remove all of them. Tried to again remove the files from control program, add/remove programs, etc. smymantec says no, as files needed to run..tried to remove antivirus & ghost and again it says, can't remove as they are not there, but anytime I access my program files, it shows they are there. I tried to again reinstall nsw and again it says files there and cannot. Tried symclean, and reinstall, still no. Now what? I am very frustrated. I need to use my antivirus of course and I need to use my office, I cannot load any of my documents without it.