[Crg303030]

Hi I'd just like to know if anyone can help.

I have the soca virus on my pc windows 7. I've tried looking at the self help solutions online, but when I press safe mode, safe mode with networking or safe mode with command prompt all that happens is that it displays a long list of drivers and then goes to the closing down screen.

Does anyone have any ideas?

Thanks.

[Advertisements]

Welcome to GeeksToGo, Crg303030

My name is Machiavelli and I'll try to fix your PC problems. If you are in SafeMode then print my instructions! Removing Malware on a computer can be very complicated. Malware (malicious software) is able to hide and so I may not be able to find it so easily. In order to remove Malware from you Computer, you need to follow my instructions carefully. Don't be worried if you don't know what to do, just ask me! Please stay in contact with me until the problem is fixed.





!NOTE! Please respect my volunteered time and stay with me until I declare your computer clean. If you are going to be delayed for a while, please let me know.

I am currently in training and my posts will need to be reviewed by an expert, so expect a slight delay between posts.

 
 

but when I press safe mode, safe mode with networking or safe mode with command prompt all that happens is that it displays a long list of drivers and then goes to the closing down screen.

If I understand correctly you are trying to start into safe mode, but you are not able to do this? If yes , please follow the instructions below, if not, tell me exactly what happens.

• On a clean machine, please download Farbar Recovery Scan Tool and save it to a flash drive.
  
  Note: You need to run the version compatible with your system.
  
  Plug the flashdrive into the infected PC.
• If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.
  
  If you are using Vista or Windows 7 enter System Recovery Options.
  
  To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.
  Note: In case you can not enter System Recovery Options by using F8 method, you can use Windows installation disc, or make a repair disc. Any Windows installation disc or a repair disc made on another computer can be used.
  To make a repair disk on Windows 7 consult: http://www.sevenforu...isc-create.html
  
  To enter System Recovery Options by using Windows installation disc:
  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
• On the System Recovery Options menu you will get the following options:
  
  Startup Repair
  System Restore
  Windows Complete PC Restore
  Windows Memory Diagnostic Tool
  Command Prompt
  
  Select Command Prompt
• Once in the Command Prompt:
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

[Machiavelli]

Welcome to GeeksToGo, Crg303030

My name is Machiavelli and I'll try to fix your PC problems. If you are in SafeMode then print my instructions! Removing Malware on a computer can be very complicated. Malware (malicious software) is able to hide and so I may not be able to find it so easily. In order to remove Malware from you Computer, you need to follow my instructions carefully. Don't be worried if you don't know what to do, just ask me! Please stay in contact with me until the problem is fixed.





!NOTE! Please respect my volunteered time and stay with me until I declare your computer clean. If you are going to be delayed for a while, please let me know.

I am currently in training and my posts will need to be reviewed by an expert, so expect a slight delay between posts.

 
 

but when I press safe mode, safe mode with networking or safe mode with command prompt all that happens is that it displays a long list of drivers and then goes to the closing down screen.

If I understand correctly you are trying to start into safe mode, but you are not able to do this? If yes , please follow the instructions below, if not, tell me exactly what happens.

• On a clean machine, please download Farbar Recovery Scan Tool and save it to a flash drive.
  
  Note: You need to run the version compatible with your system.
  
  Plug the flashdrive into the infected PC.
• If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.
  
  If you are using Vista or Windows 7 enter System Recovery Options.
  
  To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.
  Note: In case you can not enter System Recovery Options by using F8 method, you can use Windows installation disc, or make a repair disc. Any Windows installation disc or a repair disc made on another computer can be used.
  To make a repair disk on Windows 7 consult: http://www.sevenforu...isc-create.html
  
  To enter System Recovery Options by using Windows installation disc:
  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
• On the System Recovery Options menu you will get the following options:
  
  Startup Repair
  System Restore
  Windows Complete PC Restore
  Windows Memory Diagnostic Tool
  Command Prompt
  
  Select Command Prompt
• Once in the Command Prompt:
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

[Machiavelli]

Are you still with me?

[Essexboy]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.