[JeanieB25]

AVG detected IDP.Program.D1B0A5C0 in C:\Windows\SysWOW64\rundll32.exe - This one was 3 read stars

then 2 days later it found Unknown in C:\Windows\SysWOW64\rundll32.exe - This one was 2 yellow stars

A week before that it found Luhe.Fiha.A in an email scanner - 3 res stars Copy_of_the_court_notice_US3334.zip

 

 

 

IT says Object was blocked with AVG and deleted and moved to virus vault. I would like to get rid of this once and for all. Any help would be greatful. Thank you.

 

Since then I have downloaded Spyhunter 4 and have uninstalled swagbucks toolbar.

I have also installed and ran CC Cleaner and ran the cleaner and the registry cleaner. I went from 720 threats detected on spyhunter to 24 which are Conduit Search / Toolbar registry

 

I then found this site and would like help removing this off the computer.

 

OTL Extras logfile created on: 4/13/2014 8:19:42 AM - Run 1
OTL by OldTimer - Version 3.2.69.0     Folder = C:\Users\Jeanie\Desktop
64bit- Home Premium Edition  (Version = 6.1.7600) - Type = NTWorkstation
Internet Explorer (Version = 8.0.7600.16385)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy
 
11.97 Gb Total Physical Memory | 9.52 Gb Available Physical Memory | 79.58% Memory free
23.93 Gb Paging File | 20.78 Gb Available in Paging File | 86.85% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]
 
%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 918.67 Gb Total Space | 668.58 Gb Free Space | 72.78% Space Free | Partition Type: NTFS
Drive D: | 12.74 Gb Total Space | 1.56 Gb Free Space | 12.28% Space Free | Partition Type: NTFS
Drive J: | 7.26 Gb Total Space | 4.13 Gb Free Space | 56.93% Space Free | Partition Type: FAT32
 
Computer Name: JEANIE-HP | User Name: Jeanie | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Quick Scan | Include 64bit Scans
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days
 
========== Extra Registry (SafeList) ==========
 
 
========== File Associations ==========
 
64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.url[@ = InternetShortcut] -- C:\Windows\SysNative\rundll32.exe (Microsoft Corporation)
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.cpl [@ = cplfile] -- C:\Windows\SysWow64\control.exe (Microsoft Corporation)
 
========== Shell Spawning ==========
 
64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
exefile [open] -- "%1" %*
helpfile [open] -- Reg Error: Key error.
htafile [open] -- "%1" %*
inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation)
InternetShortcut [open] -- "C:\Windows\System32\rundll32.exe" "C:\Windows\System32\ieframe.dll",OpenURL %l (Microsoft Corporation)
InternetShortcut [print] -- "C:\Windows\System32\rundll32.exe" "C:\Windows\System32\mshtml.dll",PrintHTML "%1" (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [explore] -- Reg Error: Value error.
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
cplfile [cplopen] -- %SystemRoot%\System32\control.exe "%1",%* (Microsoft Corporation)
exefile [open] -- "%1" %*
helpfile [open] -- Reg Error: Key error.
htafile [open] -- "%1" %*
inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [explore] -- Reg Error: Value error.
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
 
========== Security Center Settings ==========
 
64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"cval" = 1
 
64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]
 
64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]
"VistaSp1" = 28 4D B2 76 41 04 CA 01  [binary data]
"AntiVirusOverride" = 0
"AntiSpywareOverride" = 0
"FirewallOverride" = 0
 
64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc\Vol]
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]
 
========== Firewall Settings ==========
 
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1
 
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1
 
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1
 
========== Authorized Applications List ==========
 
 
========== Vista Active Open Ports Exception List ==========
 
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
"{06F4FFA4-1B08-4436-AB17-1C56FBCA2B1E}" = lport=5355 | protocol=17 | dir=in | svc=dnscache | app=%systemroot%\system32\svchost.exe |
"{08A55BD8-A807-466E-8362-907E216634B8}" = rport=137 | protocol=17 | dir=out | app=system |
"{27F54D8D-27CF-41D7-A292-479D388B249D}" = lport=6004 | protocol=17 | dir=in | app=c:\program files (x86)\microsoft office\office12\outlook.exe |
"{295FDC6A-6045-44CA-BE01-D596A3AF6858}" = rport=5355 | protocol=17 | dir=out | svc=dnscache | app=%systemroot%\system32\svchost.exe |
"{3B5B3A32-91FB-4EAA-A071-717ADE8DFE8B}" = lport=2177 | protocol=17 | dir=in | svc=qwave | app=%systemroot%\system32\svchost.exe |
"{3BB2A825-2D5A-4367-88E1-1AB7A3230F60}" = lport=137 | protocol=17 | dir=in | app=system |
"{3C3DF4A0-9269-4F7D-B521-F7141E26CAA3}" = rport=139 | protocol=6 | dir=out | app=system |
"{651F126E-DAD5-491F-8621-C7A67CC10CDD}" = lport=rpc-epmap | protocol=6 | dir=in | svc=rpcss | [email protected],-28539 |
"{73C2EB8F-911F-4739-9E0B-B494971C3CFA}" = rport=1900 | protocol=17 | dir=out | svc=ssdpsrv | app=%systemroot%\system32\svchost.exe |
"{7881B842-5C51-430F-837C-8D719ADDC0CA}" = rport=2177 | protocol=17 | dir=out | svc=qwave | app=%systemroot%\system32\svchost.exe |
"{83A9AB8E-2FF5-4971-8F9B-73DCFE0067BF}" = lport=1900 | protocol=17 | dir=in | name=windows live communications platform (ssdp) |
"{87152619-1EEE-4473-8B5F-3563EE6D6716}" = rport=10243 | protocol=6 | dir=out | app=system |
"{BB817274-0A21-4AFB-A9F6-DF92F55248C7}" = lport=2177 | protocol=6 | dir=in | svc=qwave | app=%systemroot%\system32\svchost.exe |
"{D0F945B2-1E37-4E3F-AA5C-20D17A81E4B6}" = lport=rpc | protocol=6 | dir=in | svc=spooler | app=%systemroot%\system32\spoolsv.exe |
"{D655A872-FA55-4EA8-B54A-0C684855D5EF}" = rport=2177 | protocol=6 | dir=out | svc=qwave | app=%systemroot%\system32\svchost.exe |
"{D733CF6E-1042-4262-89CC-EDBA3D87AA88}" = lport=2869 | protocol=6 | dir=in | name=windows live communications platform (upnp) |
"{DA419222-CEE9-4410-964D-3D43B5F48671}" = lport=138 | protocol=17 | dir=in | app=system |
"{E0423167-D046-46A2-A9AC-D6B528C1CC5A}" = lport=139 | protocol=6 | dir=in | app=system |
"{E33389A1-83B8-4ACA-A5FB-56C19F61922B}" = lport=1900 | protocol=17 | dir=in | svc=ssdpsrv | app=%systemroot%\system32\svchost.exe |
"{E400AC41-7F29-4E84-BA9C-9B6A50800675}" = lport=2869 | protocol=6 | dir=in | app=system |
"{E8094AB1-51BE-412F-A14B-8B1E06677068}" = lport=10243 | protocol=6 | dir=in | app=system |
"{F05829C4-AB68-4F7A-9361-A4841B2F961D}" = lport=445 | protocol=6 | dir=in | app=system |
"{F2200274-6A73-40FB-BA08-C540AB27D340}" = rport=138 | protocol=17 | dir=out | app=system |
"{FD3DB65C-B18F-434A-B239-873253BCE1EF}" = rport=445 | protocol=6 | dir=out | app=system |
 
========== Vista Active Application Exception List ==========
 
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
"{024E6000-409E-4AE2-96F0-9E2BA943ED3F}" = protocol=6 | dir=in | app=c:\program files (x86)\avg\avg10\avgemca.exe |
"{02A7D174-162E-4038-9240-30D94280120C}" = protocol=17 | dir=out | app=%programfiles%\windows media player\wmpnetwk.exe |
"{054B9304-12ED-4B07-B211-5FD1176A75ED}" = protocol=58 | dir=in | [email protected],-28545 |
"{0A81CBD1-07B6-4F8B-9AEF-2D1D95204223}" = protocol=17 | dir=in | app=c:\program files (x86)\avg\avg10\avgmfapx.exe |
"{16A8EEF8-FA6E-4AAA-B142-55A3CD44C167}" = protocol=17 | dir=in | app=%programfiles(x86)%\windows media player\wmplayer.exe |
"{1832BC43-314B-4F47-8466-992F24BA7207}" = protocol=6 | dir=in | app=c:\program files (x86)\bonjour\mdnsresponder.exe |
"{1E03065B-1AF0-4DAB-85A2-9150BB9F938E}" = dir=in | app=c:\program files (x86)\hewlett-packard\hp support framework\resources\hpwarrantycheck\hpwarrantychecker.exe |
"{21F240A9-0830-4932-87AF-F26BA3204408}" = dir=in | app=c:\program files (x86)\hewlett-packard\media\dvd\hpdvdsmart.exe |
"{23282663-DEB7-487A-AA11-3964F6169AD7}" = protocol=6 | dir=out | svc=upnphost | app=%systemroot%\system32\svchost.exe |
"{25B1569A-E88A-433A-BC1C-DD3550320E7F}" = protocol=17 | dir=in | app=c:\program files (x86)\bonjour\mdnsresponder.exe |
"{2B625D3D-1D43-4FD2-988E-5A0C2E9267E4}" = protocol=17 | dir=in | app=c:\program files (x86)\avg\avg10\avgnsa.exe |
"{2D9D47E1-01B2-44B7-923F-37B32401D503}" = dir=in | app=c:\program files (x86)\windows live\contacts\wlcomm.exe |
"{31F766FF-510B-4458-B3FB-48A27864EB2E}" = protocol=6 | dir=in | app=c:\program files (x86)\avg\avg2014\avgmfapx.exe |
"{33003EEE-0DC8-4693-850F-C28DC93B1590}" = protocol=6 | dir=in | app=c:\program files (x86)\avg\avg10\avgdiagex.exe |
"{354E7E71-AAF7-4E8E-A109-32AB5C448AA8}" = dir=in | app=c:\program files (x86)\hewlett-packard\touchsmart\music\hptouchsmartmusic.exe |
"{3DAFD36C-7D05-40DC-8641-37FCC546F556}" = protocol=17 | dir=in | app=%programfiles%\windows media player\wmplayer.exe |
"{3F1E6794-C4DD-40F4-85E0-FD9920D55308}" = protocol=17 | dir=in | app=c:\program files (x86)\avg\avg2014\avgmfapx.exe |
"{405EFEFC-87C5-4357-A67F-9B0754AEE4A8}" = protocol=17 | dir=in | app=c:\program files (x86)\avg\avg10\avgdiagex.exe |
"{43312CA1-4113-4DA7-ABCD-ECA8CF348625}" = protocol=6 | dir=in | app=c:\program files (x86)\avg\avg10\avgnsa.exe |
"{45101346-BFBA-4982-B9B2-CA344D561BEB}" = dir=in | app=c:\program files (x86)\hewlett-packard\mediasmart\photo\hpmediasmartphoto.exe |
"{47A8F5DA-DF30-45B4-A651-29B872B8381D}" = protocol=1 | dir=out | [email protected],-28544 |
"{5A49F6A5-8802-49CA-BC17-6B70A49B0AC7}" = protocol=17 | dir=in | app=c:\program files (x86)\roxio\roxionow player\rnowshell.exe |
"{613A0689-AAB2-4317-BF3F-2A3FB896E091}" = protocol=6 | dir=in | app=c:\program files\bonjour\mdnsresponder.exe |
"{623AD58F-9EA0-4B56-8F83-9C6EDD1944F4}" = protocol=17 | dir=out | app=%programfiles%\windows media player\wmplayer.exe |
"{6748DA11-5F74-4429-A0C8-0D739EB0FC2F}" = protocol=17 | dir=in | app=c:\program files (x86)\aim\aim.exe |
"{6B7FED3D-929E-45D0-894C-4AE56D88C50B}" = protocol=17 | dir=in | app=c:\program files (x86)\avg\avg10\avgemca.exe |
"{6D628FCB-9E01-4C6F-A118-E44152F93E40}" = protocol=6 | dir=out | app=system |
"{6EE60F66-DAD6-450A-93A0-D863F0AAEF56}" = protocol=17 | dir=out | app=%programfiles(x86)%\windows media player\wmplayer.exe |
"{74ADCE65-3844-4912-B609-219B82FDE805}" = protocol=6 | dir=in | app=c:\program files (x86)\hewlett-packard\mediasmart\roxionow\rnow.exe |
"{755B355A-94E6-4237-8FBA-0C661D05AECC}" = protocol=6 | dir=in | app=c:\program files (x86)\microsoft office\office12\onenote.exe |
"{7858F29C-4DF4-438B-871A-8BDB3BD40D3B}" = protocol=6 | dir=out | app=%programfiles%\windows media player\wmplayer.exe |
"{7E197F2A-294D-4A57-AECA-F966F1312740}" = dir=in | app=c:\program files (x86)\hewlett-packard\mediasmart\video\hpmediasmartvideo.exe |
"{8122FECE-23D5-44A1-B3A1-27C53760979A}" = protocol=6 | dir=in | app=c:\program files (x86)\aim\aim.exe |
"{85D2907F-C486-469D-B02E-0901B821DD58}" = protocol=17 | dir=in | app=c:\program files (x86)\microsoft office\office12\groove.exe |
"{85E7B39B-1E52-4480-AE66-2A1F5FEEC84C}" = protocol=17 | dir=in | app=c:\program files (x86)\microsoft office\office12\onenote.exe |
"{8845EA75-B532-4714-BFD7-5E8498A50441}" = dir=in | app=c:\program files (x86)\common files\apple\apple application support\webkit2webprocess.exe |
"{975CF36D-54E0-4BDD-98E3-D345AAA43C8F}" = protocol=17 | dir=in | app=%programfiles%\windows media player\wmpnetwk.exe |
"{A15E24A9-D623-48ED-84D0-344E59E60CB8}" = protocol=6 | dir=out | app=%programfiles%\windows media player\wmplayer.exe |
"{A89F9736-1BF4-443C-9970-54A0BCF87185}" = protocol=6 | dir=in | app=c:\program files (x86)\microsoft office\office12\groove.exe |
"{AEEB80B9-6942-4CA3-A233-7BD34431B19F}" = protocol=17 | dir=in | app=%programfiles%\windows media player\wmplayer.exe |
"{B152C3C2-C606-4FAB-AFF1-030A91AE7FE9}" = dir=in | app=c:\program files (x86)\hewlett-packard\hp support framework\resources\hpwarrantycheck\hpdevicedetection3.exe |
"{B51B8962-C4D7-4446-A96F-944A79BD16BF}" = protocol=17 | dir=in | app=c:\program files (x86)\avg\avg2014\avgdiagex.exe |
"{B97EFDDC-A98A-4713-A257-44979274A9EC}" = protocol=6 | dir=in | app=c:\program files (x86)\avg\avg2014\avgdiagex.exe |
"{BF90D162-256F-4B3F-83BB-6F74C4C39B93}" = protocol=6 | dir=in | app=c:\program files (x86)\avg\avg2014\avgnsa.exe |
"{C094A46D-FEB2-41FC-A10C-3475434DEB60}" = protocol=17 | dir=in | app=c:\program files (x86)\hewlett-packard\mediasmart\roxionow\rnow.exe |
"{C2BC2FA1-1E2F-4CD4-A656-B3B1807278BA}" = dir=in | app=c:\program files (x86)\itunes\itunes.exe |
"{CFDF2D74-BEB7-47BB-AE7C-C95A7CDA23C2}" = protocol=17 | dir=out | app=%programfiles%\windows media player\wmplayer.exe |
"{D24A93A0-9F89-447A-8470-DEB417696220}" = protocol=6 | dir=out | app=%programfiles%\windows media player\wmpnetwk.exe |
"{D4BA8511-A69F-4027-9783-727C9EA40C86}" = protocol=17 | dir=in | app=c:\program files (x86)\avg\avg2014\avgnsa.exe |
"{DAB846E0-CC96-41D8-84E1-70790C024887}" = protocol=6 | dir=out | app=%programfiles(x86)%\windows media player\wmplayer.exe |
"{DBB25DBE-32D0-4A1B-9EBD-968C56F031BC}" = protocol=6 | dir=in | app=%programfiles%\windows media player\wmpnetwk.exe |
"{DEA6D2B0-1184-4C85-AC09-D799BE58FB3E}" = dir=in | app=c:\program files (x86)\windows live\messenger\msnmsgr.exe |
"{E3E3CECD-C8FF-4E24-9D41-6C648D9CD1C7}" = protocol=58 | dir=out | [email protected],-28546 |
"{EC920F73-F40E-4A8A-9BA5-E182733DEE39}" = protocol=1 | dir=in | [email protected],-28543 |
"{EE5F5EBB-057E-49A2-AF20-DAB9C8D1E039}" = protocol=17 | dir=in | app=c:\program files\bonjour\mdnsresponder.exe |
"{F61F6549-DF68-4733-9AE2-1985690BC2AD}" = dir=in | app=c:\program files (x86)\cyberlink\powerdirector\pdr8.exe |
"{FB73EDD7-943E-486B-8F8D-01AF6A5E1EC7}" = protocol=6 | dir=in | app=c:\program files (x86)\avg\avg10\avgmfapx.exe |
"{FD387004-ADEF-4EF0-80CC-7C7DCFB2D5F8}" = protocol=6 | dir=in | app=c:\program files (x86)\roxio\roxionow player\rnowshell.exe |
 
========== HKEY_LOCAL_MACHINE Uninstall List ==========
 
64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{071c9b48-7c32-4621-a0ac-3f809523288f}" = Microsoft Visual C++ 2005 Redistributable (x64)
"{198C583F-E647-4D7E-9484-70E439818C09}" = AVG 2014
"{1B8ABA62-74F0-47ED-B18C-A43128E591B8}" = Windows Live ID Sign-in Assistant
"{1F7E4FF9-D2E5-4258-9AE1-E16E6CB3252A}" = SpyHunter
"{21B133D6-5979-47F0-BE1C-F6A6B304693F}" = Visual Studio 2010 x64 Redistributables
"{2856A1C2-70C5-4EC3-AFF7-E5B51E5530A2}" = HP Client Services
"{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}" = Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
"{5EB6F3CB-46F4-451F-A028-7F6D8D35D7D0}" = Windows Live Language Selector
"{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}" = Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
"{6A76BEAF-6D1F-4273-A79B-DA8410A2E56B}" = Apple Mobile Device Support
"{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}" = Bonjour
"{8220EEFE-38CD-377E-8595-13398D740ACE}" = Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
"{8338783A-0968-3B85-AFC7-BAAE0A63DC50}" = Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570
"{840A3BAA-4C68-4581-9C7A-6F8D6CF531B9}" = iTunes
"{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight
"{8C775E70-A791-4DA8-BCC3-6AB7136F4484}" = Visual Studio 2012 x64 Redistributables
"{90120000-002A-0000-1000-0000000FF1CE}" = Microsoft Office Office 64-bit Components 2007
"{90120000-002A-0409-1000-0000000FF1CE}" = Microsoft Office Shared 64-bit MUI (English) 2007
"{90120000-0116-0409-1000-0000000FF1CE}" = Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
"{95120000-00B9-0409-1000-0000000FF1CE}" = Microsoft Application Error Reporting
"{A40F60B1-F1E1-452E-96A5-FF97F9A2D102}" = HP MediaSmart SmartMenu
"{aac9fcc4-dd9e-4add-901c-b5496a07ab2e}" = Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175
"{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}" = Microsoft Visual C++ 2005 Redistributable (x64)
"{B6E3757B-5E77-3915-866A-CCFC4B8D194C}" = Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053
"{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}" = PlayReady PC Runtime amd64
"{CC4D56B7-6F18-470B-8734-ABCD75BCF4F1}" = HP Auto
"{D79A02E9-6713-4335-9668-AAC7474C0C0E}" = HP Vision Hardware Diagnostics
"{DA54F80E-261C-41A2-A855-549A144F2F59}" = Windows Live MIME IFilter
"{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}" = Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319
"{F585058F-3348-4640-9742-B5797416A1E3}" = AVG 2014
"{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}" = Microsoft .NET Framework 4 Client Profile
"AVG" = AVG 2014
"CCleaner" = CCleaner
"Microsoft .NET Framework 4 Client Profile" = Microsoft .NET Framework 4 Client Profile
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{07FA4960-B038-49EB-891B-9F95930AA544}" = HP Customer Experience Enhancements
"{0B0F231F-CE6A-483D-AA23-77B364F75917}" = Windows Live Installer
"{0EDEB615-1A60-425E-8306-0E10519C7B55}" = RoxioNow Player
"{120262A6-7A4B-4889-AE85-F5E5688D3683}" = HP MovieStore
"{122ADF8C-DDA1-480C-9936-C88F2825B265}" = Apple Application Support
"{19BA08F7-C728-469C-8A35-BFBD3633BE08}" = Windows Live Movie Maker
"{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
"{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}" = Junk Mail filter update
"{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}" = CyberLink DVD Suite Deluxe
"{200FEC62-3C34-4D60-9CE8-EC372E01C08F}" = Windows Live SOXE Definitions
"{264FE20A-757B-492a-B0C3-4009E2997D8A}" = PictureMover
"{2EA3D6B2-157E-4112-A3AB-BF17E16661C3}" = HP MediaSmart/TouchSmart Netflix
"{3023EBDA-BF1B-4831-B347-E5018555F26E}" = Movie Theme Pack for HP MediaSmart Video
"{3336F667-9049-4D46-98B6-4C743EEBC5B1}" = Windows Live Photo Gallery
"{34F4D9A4-42C2-4348-BEF4-E553C84549E7}" = Windows Live Photo Gallery
"{40A66DF6-22D3-44B5-A7D3-83B118A2C0DC}" = Norton Online Backup
"{40BF1E83-20EB-11D8-97C5-0009C5020658}" = Power2Go
"{44B2A0AB-412E-4F8C-B058-D1E8AECCDFF5}" = Recovery Manager
"{465210C4-595A-BD80-44E8-E0457D9D8432}" = Zinio Reader 4
"{4CBABDFD-49F8-47FD-BE7D-ECDE7270525A}" = Windows Live PIMT Platform
"{504CC891-B140-4E1B-860B-5E4C1DFBA9E3}" = Blio
"{53469506-A37E-4314-A9D9-38724EC23A75}" = HP Setup
"{61EDBE71-5D3E-4AB7-AD95-E53FEAF68C17}" = Bing Rewards Client Installer
"{682B3E4F-696A-42DE-A41C-4C07EA1678B4}" = Windows Live SOXE
"{69FDFBB6-351D-4B8C-89D8-867DC9D0A2A4}" = Windows Media Player Firefox Plugin
"{6A05FEDF-662E-46BF-8A25-010E3F1C9C69}" = Windows Live UX Platform Language Pack
"{6DAF8CDC-9B04-413B-A0F2-BCC13CF8A5BF}" = HP MediaSmart Photo
"{6F340107-F9AA-47C6-B54C-C3A19F11553F}" = Hewlett-Packard ACLM.NET v1.2.2.3
"{6F6D8BC6-CE36-493B-996F-04CD8CCC35A8}" = Bing Bar
"{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}" = Microsoft Visual C++ 2005 Redistributable
"{770657D0-A123-3C07-8E44-1C83EC895118}" = Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
"{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}" = Apple Software Update
"{7F2A11F4-EAE8-4325-83EC-E3E99F85169E}" = HP Support Information
"{80956555-A512-4190-9CAD-B000C36D6B6B}" = Windows Live Messenger
"{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}" = Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
"{8DD46C6A-0056-4FEC-B70A-28BB16A1F11F}" = MSVCRT
"{9008D736-35CA-40DB-A2BE-5F32D954E5AA}" = HP MovieStore
"{90120000-0015-0409-0000-0000000FF1CE}" = Microsoft Office Access MUI (English) 2007
"{90120000-0015-0409-0000-0000000FF1CE}_ENTERPRISER_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0016-0409-0000-0000000FF1CE}" = Microsoft Office Excel MUI (English) 2007
"{90120000-0016-0409-0000-0000000FF1CE}_ENTERPRISER_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0018-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint MUI (English) 2007
"{90120000-0018-0409-0000-0000000FF1CE}_ENTERPRISER_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0019-0409-0000-0000000FF1CE}" = Microsoft Office Publisher MUI (English) 2007
"{90120000-0019-0409-0000-0000000FF1CE}_ENTERPRISER_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-001A-0409-0000-0000000FF1CE}" = Microsoft Office Outlook MUI (English) 2007
"{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISER_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-001B-0409-0000-0000000FF1CE}" = Microsoft Office Word MUI (English) 2007
"{90120000-001B-0409-0000-0000000FF1CE}_ENTERPRISER_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-001F-0409-0000-0000000FF1CE}" = Microsoft Office Proof (English) 2007
"{90120000-001F-0409-0000-0000000FF1CE}_ENTERPRISER_{1FF96026-A04A-4C3E-B50A-BB7022654D0F}" = Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
"{90120000-001F-040C-0000-0000000FF1CE}" = Microsoft Office Proof (French) 2007
"{90120000-001F-040C-0000-0000000FF1CE}_ENTERPRISER_{71F055E8-E2C6-4214-BB3D-BFE03561B89E}" = Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
"{90120000-001F-0C0A-0000-0000000FF1CE}" = Microsoft Office Proof (Spanish) 2007
"{90120000-001F-0C0A-0000-0000000FF1CE}_ENTERPRISER_{2314F9A1-126F-45CC-8A5E-DFAF866F3FBC}" = Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
"{90120000-002A-0000-1000-0000000FF1CE}_ENTERPRISER_{664655D8-B9BB-455D-8A58-7EAF7B0B2862}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-002A-0409-1000-0000000FF1CE}_ENTERPRISER_{98333358-268C-4164-B6D4-C96DF5153727}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-002C-0409-0000-0000000FF1CE}" = Microsoft Office Proofing (English) 2007
"{90120000-0044-0409-0000-0000000FF1CE}" = Microsoft Office InfoPath MUI (English) 2007
"{90120000-0044-0409-0000-0000000FF1CE}_ENTERPRISER_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-006E-0409-0000-0000000FF1CE}" = Microsoft Office Shared MUI (English) 2007
"{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISER_{98333358-268C-4164-B6D4-C96DF5153727}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-00A1-0409-0000-0000000FF1CE}" = Microsoft Office OneNote MUI (English) 2007
"{90120000-00A1-0409-0000-0000000FF1CE}_ENTERPRISER_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-00BA-0409-0000-0000000FF1CE}" = Microsoft Office Groove MUI (English) 2007
"{90120000-00BA-0409-0000-0000000FF1CE}_ENTERPRISER_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0114-0409-0000-0000000FF1CE}" = Microsoft Office Groove Setup Metadata MUI (English) 2007
"{90120000-0114-0409-0000-0000000FF1CE}_ENTERPRISER_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0115-0409-0000-0000000FF1CE}" = Microsoft Office Shared Setup Metadata MUI (English) 2007
"{90120000-0115-0409-0000-0000000FF1CE}_ENTERPRISER_{98333358-268C-4164-B6D4-C96DF5153727}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0116-0409-1000-0000000FF1CE}_ENTERPRISER_{98333358-268C-4164-B6D4-C96DF5153727}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0117-0409-0000-0000000FF1CE}" = Microsoft Office Access Setup Metadata MUI (English) 2007
"{90120000-0117-0409-0000-0000000FF1CE}_ENTERPRISER_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90140000-2005-0000-0000-0000000FF1CE}" = Microsoft Office File Validation Add-In
"{91120000-0030-0000-0000-0000000FF1CE}" = Microsoft Office Enterprise 2007
"{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{912CED74-88D3-4C5B-ACB0-13231864975E}" = PressReader
"{91A34181-9FAD-43AB-A35F-E7A8945B7E1C}" = HP MediaSmart Music
"{92EA4134-10D1-418A-91E1-5A0453131A38}" = Windows Live Movie Maker
"{95140000-0070-0000-0000-0000000FF1CE}" = Microsoft Office 2010
"{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}" = Visual Studio 2012 x86 Redistributables
"{9A25302D-30C0-39D9-BD6F-21E6EC160475}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
"{9BE518E6-ECC6-35A9-88E4-87755C07200F}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
"{9D56775A-93F3-44A3-8092-840E3826DE30}" = Windows Live Mail
"{A2BCA9F1-566C-4805-97D1-7FDC93386723}" = Adobe AIR
"{A726AE06-AAA3-43D1-87E3-70F510314F04}" = Windows Live Writer
"{A9BDCA6B-3653-467B-AC83-94367DA3BFE3}" = Windows Live Photo Common
"{AAAFC670-569B-4A2F-82B4-42945E0DE3EF}" = Windows Live Writer
"{AAF454FC-82CA-4F29-AB31-6A109485E76E}" = Windows Live Writer
"{AE856388-AFAD-4753-81DF-D96B19D0A17C}" = HP Setup Manager
"{B8AC1A89-FFD1-4F97-8051-E505A160F562}" = HP Odometer
"{C59C179C-668D-49A9-B6EA-0121CCFC1243}" = LabelPrint
"{C66824E4-CBB3-4851-BB3F-E8CFD6350923}" = Windows Live Mail
"{CB099890-1D5F-11D5-9EA9-0050BAE317E1}" = PowerDirector
"{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}" = PlayReady PC Runtime x86
"{CE95A79E-E4FC-4FFF-8A75-29F04B942FF2}" = Windows Live UX Platform
"{D0B44725-3666-492D-BEF6-587A14BD9BD9}" = MSVCRT_amd64
"{D12E3E7F-1B13-4933-A915-16C7DD37A095}" = HP MediaSmart Video
"{D36DD326-7280-11D8-97C8-000129760CBE}" = PhotoNow!
"{D436F577-1695-4D2F-8B44-AC76C99E0002}" = Windows Live Photo Common
"{D45240D3-B6B3-4FF9-B243-54ECE3E10066}" = Windows Live Communications Platform
"{D94A8E22-DF2B-4107-9E51-608A60A7671D}" = Personal Ancestral File 5
"{DCCAD079-F92C-44DA-B258-624FC6517A5A}" = HP MediaSmart DVD
"{DDC8BDEE-DCAC-404D-8257-3E8D4B782467}" = Windows Live Writer Resources
"{DE77FE3F-A33D-499A-87AD-5FC406617B40}" = HP Update
"{E09C4DB7-630C-4F06-A631-8EA7239923AF}" = D3DX10
"{E35A3B13-78CD-4967-8AC8-AA9FDA693EDE}" = HP Support Assistant
"{E3E71D07-CD27-46CB-8448-16D4FB29AA13}" = Microsoft WSE 3.0 Runtime
"{EB4DF488-AAEF-406F-A341-CB2AAA315B90}" = Windows Live Messenger
"{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}" = Microsoft SQL Server 2005 Compact Edition [ENU]
"{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}" = Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
"{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}" = Intel® Graphics Media Accelerator Driver
"{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}" = Realtek High Definition Audio Driver
"{FB4BB287-37F9-4E27-9C4D-2D3882E08EFF}" = DVD Menu Pack for HP MediaSmart Video
"{FCDBEA60-79F0-4FAE-BBA8-55A26C609A49}" = Visual Studio 2008 x64 Redistributables
"{FD7F0DB8-0E96-4D64-AD4D-9B5A936AF2A8}" = LightScribe System Software
"{FE044230-9CA5-43F7-9B58-5AC5A28A1F33}" = Windows Live Essentials
"Adobe AIR" = Adobe AIR
"Adobe Flash Player ActiveX" = Adobe Flash Player 12 ActiveX
"Adobe Flash Player Plugin" = Adobe Flash Player 12 Plugin
"AIM_7" = AIM 7
"AVG Secure Search" = AVG Security Toolbar
"ENTERPRISER" = Microsoft Office Enterprise 2007
"InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}" = CyberLink DVD Suite Deluxe
"InstallShield_{3023EBDA-BF1B-4831-B347-E5018555F26E}" = Movie Theme Pack for HP MediaSmart Video
"InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}" = Power2Go
"InstallShield_{6DAF8CDC-9B04-413B-A0F2-BCC13CF8A5BF}" = HP MediaSmart Photo
"InstallShield_{91A34181-9FAD-43AB-A35F-E7A8945B7E1C}" = HP MediaSmart Music
"InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}" = LabelPrint
"InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}" = PowerDirector
"InstallShield_{D12E3E7F-1B13-4933-A915-16C7DD37A095}" = HP MediaSmart Video
"InstallShield_{D36DD326-7280-11D8-97C8-000129760CBE}" = PhotoNow!
"InstallShield_{DCCAD079-F92C-44DA-B258-624FC6517A5A}" = HP MediaSmart DVD
"InstallShield_{FB4BB287-37F9-4E27-9C4D-2D3882E08EFF}" = DVD Menu Pack for HP MediaSmart Video
"Kobo" = Kobo
"Malwarebytes' Anti-Malware_is1" = Malwarebytes Anti-Malware version 1.75.0.1300
"My HP Game Console" = HP Game Console
"NIS" = Norton Internet Security
"PDF Complete" = PDF Complete Special Edition
"SoftwareUpdUtility" = Download Updater (AOL LLC)
"WildTangent hp Master Uninstall" = HP Games
"WinLiveSuite" = Windows Live Essentials
"WT087328" = Blackhawk Striker 2
"WT087330" = Bounce Symphony
"WT087335" = Build-a-lot 2
"WT087343" = Dora's World Adventure
"WT087360" = Escape Rosecliff Island
"WT087361" = FATE
"WT087362" = Final Drive Nitro
"WT087372" = Heroes of Hellas 2 - Olympia
"WT087379" = Jewel Quest Solitaire 2
"WT087394" = Penguins!
"WT087395" = Poker Superstars III
"WT087396" = Polar Bowler
"WT087397" = Polar Golfer
"WT087414" = Virtual Families
"WT087415" = Wheel of Fortune 2
"WT087428" = Bejeweled 2 Deluxe
"WT087453" = Chuzzle Deluxe
"WT087501" = Plants vs. Zombies
"WT087533" = Zuma Deluxe
"WT087536" = Diner Dash 2 Restaurant Rescue
"WT089299" = Mystery P.I. - The London Caper
"WT089307" = Virtual Villagers 4 - The Tree of Life
"WT089308" = Blasterball 3
"WT089328" = Farm Frenzy
"WT089359" = Cake Mania
"WT089362" = Agatha Christie - Peril at End House
"ZinioReader4.9310D8F796442B71068C511E15D70529A702D19D.1" = Zinio Reader 4
 
========== HKEY_CURRENT_USER Uninstall List ==========
 
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{373B1718-8CC5-4567-8EE2-9033AD08A680}" = Roblox for Jeanie
"Google Chrome" = Google Chrome
"RockMelt" = RockMelt
 
========== Last 20 Event Log Errors ==========
 
[ Application Events ]
Error - 4/13/2014 8:26:21 AM | Computer Name = Jeanie-HP | Source = Windows Search Service | ID = 7042
Description =
 
Error - 4/13/2014 8:26:21 AM | Computer Name = Jeanie-HP | Source = Windows Search Service | ID = 9002
Description =
 
Error - 4/13/2014 8:26:21 AM | Computer Name = Jeanie-HP | Source = Windows Search Service | ID = 3029
Description =
 
Error - 4/13/2014 8:26:24 AM | Computer Name = Jeanie-HP | Source = Windows Search Service | ID = 3029
Description =
 
Error - 4/13/2014 8:26:24 AM | Computer Name = Jeanie-HP | Source = Windows Search Service | ID = 3028
Description =
 
Error - 4/13/2014 8:26:24 AM | Computer Name = Jeanie-HP | Source = Windows Search Service | ID = 3058
Description =
 
Error - 4/13/2014 8:26:24 AM | Computer Name = Jeanie-HP | Source = Windows Search Service | ID = 7010
Description =
 
Error - 4/13/2014 8:26:52 AM | Computer Name = Jeanie-HP | Source = Google Update | ID = 20
Description =
 
Error - 4/13/2014 8:29:17 AM | Computer Name = Jeanie-HP | Source = Google Update | ID = 20
Description =
 
Error - 4/13/2014 9:29:20 AM | Computer Name = Jeanie-HP | Source = Google Update | ID = 20
Description =
 
[ Hewlett-Packard Events ]
Error - 6/4/2012 11:55:01 AM | Computer Name = Jeanie-HP | Source = HPSF.exe | ID = 2000
Description = HP Error ID: -2147467262   at HP.SupportAssistant.Common.CustomerExperience.HPSFReporting.SaveSessionInfo(DataRow
 dr, Boolean bOnlyDetected, HPSASession SFSession)  Message: Unable to cast object
 of type 'System.DBNull' to type 'System.String'.  StackTrace:   at HP.SupportAssistant.Common.CustomerExperience.HPSFReporting.SaveSessionInfo(DataRow
 dr, Boolean bOnlyDetected, HPSASession SFSession)  Source: HP.SupportAssistant.Common

Name:
 HPSF.exe  Version: 06.00.01.01  Path: C:\Program Files (x86)\Hewlett-Packard\HP Support
 Framework\HPSF.exe  Format: en-US  RAM: 12253  Ram Utilization: 50  TargetSite: Void SaveSessionInfo(System.Data.DataRow,
 Boolean, HP.SupportAssistant.Common.CustomerExperience.HPSASession) 
 
Error - 6/4/2012 11:55:02 AM | Computer Name = Jeanie-HP | Source = HPSF.exe | ID = 2000
Description = HP Error ID: -2147467262HPSF.exe   at HP.SupportAssistant.Common.CustomerExperience.HPSFReporting.SaveSessionInfo(DataRow
 dr, Boolean bOnlyDetected, HPSASession SFSession)  Message: Unable to cast object
 of type 'System.DBNull' to type 'System.String'.  StackTrace:   at HP.SupportAssistant.Common.CustomerExperience.HPSFReporting.SaveSessionInfo(DataRow
 dr, Boolean bOnlyDetected, HPSASession SFSession)  Source: HP.SupportAssistant.Common

Name:
 HPSF.exe  Version: 06.00.01.01  Path: C:\Program Files (x86)\Hewlett-Packard\HP Support
 Framework\HPSF.exe  Format: en-US  RAM: 12253  Ram Utilization: 50  TargetSite: Void SaveSessionInfo(System.Data.DataRow,
 Boolean, HP.SupportAssistant.Common.CustomerExperience.HPSASession) 
 
Error - 6/18/2012 11:55:02 AM | Computer Name = Jeanie-HP | Source = hpsa_service.exe | ID = 2000
Description = HP Error ID: -2146233088   at HP.ActiveCheckLocalMode.SessionManager.ActiveCheckManager.UpdateDetail(String
 category)     at HP.ActiveCheckLocalMode.SessionManager.ActiveCheckManager.UpdateAndDetectCore()

   at HP.SupportAssistant.Service.ACLM.ActiveCheck.LaunchActiveCheck(Boolean singleScan,
 Boolean localScan)  Message: Failed to perform update.  StackTrace:   at HP.ActiveCheckLocalMode.SessionManager.ActiveCheckManager.UpdateDetail(String
 category)     at HP.ActiveCheckLocalMode.SessionManager.ActiveCheckManager.UpdateAndDetectCore()

   at HP.SupportAssistant.Service.ACLM.ActiveCheck.LaunchActiveCheck(Boolean singleScan,
 Boolean localScan)  Source: HP.ActiveCheckLocalMode.SessionManager  InnerException.Message:
 Object '/874fdcec_fb82_4194_959e_cf0ea9254489/x8y1d0uzboabw_njiz0xgn3e_5.rem' has
 been disconnected or does not exist at the server.    Name: hpsa_service.exe  Version:
 06.00.01.01  Path: C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
Format:
 en-US  RAM: 12253  Ram Utilization: 40  TargetSite: Void UpdateDetail(System.String) 
 
Error - 11/27/2012 8:31:31 AM | Computer Name = Jeanie-HP | Source = HPSF.exe | ID = 4000
Description =
 
Error - 11/27/2012 8:37:23 AM | Computer Name = Jeanie-HP | Source = HPSF.exe | ID = 4000
Description =
 
Error - 11/27/2012 10:07:39 PM | Computer Name = Jeanie-HP | Source = HPSF.exe | ID = 4000
Description = HP Error ID: -2147467261HPSF.exe   at HP.SupportFramework.Communicator.MessengerComm.MessengerPublisher.closeConnection()

   at HP.SupportAssistant.UI.MessengerCommunication.initializeCommunication()    
at HP.SupportAssistant.UI.MessengerCommunication.sendTimerUpdate()  Message: Object
 reference not set to an instance of an object.  StackTrace:   at HP.SupportFramework.Communicator.MessengerComm.MessengerPublisher.closeConnection()

   at HP.SupportAssistant.UI.MessengerCommunication.initializeCommunication()    
at HP.SupportAssistant.UI.MessengerCommunication.sendTimerUpdate()  Source: HP.SupportFramework.Communicator

Name:
 HPSF.exe  Version: 06.00.01.01  Path: C:\Program Files (x86)\Hewlett-Packard\HP Support
 Framework\HPSF.exe  Format: en-US  RAM: 12253  Ram Utilization: 40  TargetSite: Void closeConnection()

 
Error - 11/27/2012 10:11:45 PM | Computer Name = Jeanie-HP | Source = HPSF.exe | ID = 4000
Description =
 
Error - 11/27/2012 10:11:45 PM | Computer Name = Jeanie-HP | Source = HPSF.exe | ID = 4000
Description =
 
Error - 11/27/2012 10:14:26 PM | Computer Name = Jeanie-HP | Source = HPSF.exe | ID = 4000
Description =
 
Error - 11/27/2012 10:16:06 PM | Computer Name = Jeanie-HP | Source = HPSF.exe | ID = 4000
Description =
 
[ System Events ]
Error - 3/31/2014 8:05:38 AM | Computer Name = Jeanie-HP | Source = Service Control Manager | ID = 7011
Description = A timeout (30000 milliseconds) was reached while waiting for a transaction
 response from the Netman service.
 
Error - 4/1/2014 7:15:35 AM | Computer Name = Jeanie-HP | Source = Service Control Manager | ID = 7011
Description = A timeout (30000 milliseconds) was reached while waiting for a transaction
 response from the Netman service.
 
Error - 4/2/2014 6:55:54 AM | Computer Name = Jeanie-HP | Source = Disk | ID = 262155
Description = The driver detected a controller error on \Device\Harddisk6\DR6.
 
Error - 4/5/2014 6:31:03 AM | Computer Name = Jeanie-HP | Source = Service Control Manager | ID = 7011
Description = A timeout (30000 milliseconds) was reached while waiting for a transaction
 response from the NIS service.
 
Error - 4/10/2014 2:26:52 AM | Computer Name = Jeanie-HP | Source = DCOM | ID = 10010
Description =
 
Error - 4/10/2014 6:49:47 AM | Computer Name = Jeanie-HP | Source = DCOM | ID = 10010
Description =
 
Error - 4/13/2014 8:26:25 AM | Computer Name = Jeanie-HP | Source = Service Control Manager | ID = 7024
Description = The Windows Search service terminated with service-specific error
%%-1073473535.
 
Error - 4/13/2014 8:26:25 AM | Computer Name = Jeanie-HP | Source = Service Control Manager | ID = 7031
Description = The Windows Search service terminated unexpectedly.  It has done this
 1 time(s).  The following corrective action will be taken in 30000 milliseconds:
 Restart the service.
 
Error - 4/13/2014 8:26:55 AM | Computer Name = Jeanie-HP | Source = Service Control Manager | ID = 7032
Description = The Service Control Manager tried to take a corrective action (Restart
 the service) after the unexpected termination of the Windows Search service, but
 this action failed with the following error:   %%1056
 
Error - 4/13/2014 8:38:07 AM | Computer Name = Jeanie-HP | Source = DCOM | ID = 10016
Description =
 
 
< End of report >

Attached Thumbnails

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Hello Jeanie

My name around here is SleepyDude and I will be helping you with your Computer problem. I know that having a computer with problems can be very frustrating but I will do my best to help you fixing the issue.

Sometimes this can be a long process, it's very important that you stay with me and follow all my instructions to the letter until I declare your machine is clean.
I have compiled a list of guidelines you must take in consideration so that the helping process goes smooth for you and for me:

• Please perform all steps in the order they are listed in each set of instructions
• Don't install/uninstall any software or run any other cleaning tools besides the ones I ask you to use
  • Running other programs can interfere with the tools we use and have unpredicted results. Also I need to know what is going on with your machine at any time
• If possible avoid using the computer for other tasks until we finish the cleaning process
  • The reason for this is because it can make the malware infection worst and more difficult to clean. Some malware can download updates from the internet when you use the computer
• Please don't attach your logs instead Copy & Paste the information to your post unless specifically instructed to do so
• Please read every post completely before doing anything if you have some doubts or questions please ask before continuing

.
IMPORTANT: At GeeksToGo we do our best to help you solving the problem but sometimes things don't go as planned. To be safe than sorry you should Backup your important data to a safe place, anywhere except on the computer with problems.

The all fixing process need to be executed from a user account with Administrator privileges also some of the tasks need to be executed in Safe Mode, you should save or print the instructions for use when you don't have access to the forum.

 

«»«»«»

 

Now to start working in your problem I need to see the OTL.txt log generated the first time you ran OTL. Locate the file in your Desktop and Copy & Past it contents to your next post.

[SleepyDude]

Hello Jeanie

My name around here is SleepyDude and I will be helping you with your Computer problem. I know that having a computer with problems can be very frustrating but I will do my best to help you fixing the issue.

Sometimes this can be a long process, it's very important that you stay with me and follow all my instructions to the letter until I declare your machine is clean.
I have compiled a list of guidelines you must take in consideration so that the helping process goes smooth for you and for me:

• Please perform all steps in the order they are listed in each set of instructions
• Don't install/uninstall any software or run any other cleaning tools besides the ones I ask you to use
  • Running other programs can interfere with the tools we use and have unpredicted results. Also I need to know what is going on with your machine at any time
• If possible avoid using the computer for other tasks until we finish the cleaning process
  • The reason for this is because it can make the malware infection worst and more difficult to clean. Some malware can download updates from the internet when you use the computer
• Please don't attach your logs instead Copy & Paste the information to your post unless specifically instructed to do so
• Please read every post completely before doing anything if you have some doubts or questions please ask before continuing

.
IMPORTANT: At GeeksToGo we do our best to help you solving the problem but sometimes things don't go as planned. To be safe than sorry you should Backup your important data to a safe place, anywhere except on the computer with problems.

The all fixing process need to be executed from a user account with Administrator privileges also some of the tasks need to be executed in Safe Mode, you should save or print the instructions for use when you don't have access to the forum.

 

«»«»«»

 

Now to start working in your problem I need to see the OTL.txt log generated the first time you ran OTL. Locate the file in your Desktop and Copy & Past it contents to your next post.