[Essexboy]

Do you have Chrome set to synch ?  As that should not return as your home page once it is removed

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I do have Sync Everything selected under Settings -> Advanced Sync Settings.

 

Should I Sync nothing? And if so, will re-enabling Syncing reintroduce the problem?

[jnjones]

I do have Sync Everything selected under Settings -> Advanced Sync Settings.

 

Should I Sync nothing? And if so, will re-enabling Syncing reintroduce the problem?

[Essexboy]

Disable sync  and reset Chrome again..  Meanwhile I will check to see how you reset the  sync

[jnjones]

Ok. I've disabled syncing and reset Chrome's browser settings. I'm keeping my fingers crossed. 

[Essexboy]

OK found out how to delete the sync data. Once you have done this you can set up a new sync if you wish

http://www.howtogeek...wser-sync-data/

[jnjones]

Great. I've deleted the sync data. I'm hoping that does the trick. Thanks.

[Essexboy]

OK keep me informed please theoretically it should not return now

[jnjones]

Hmmm. Still seeing this.

 

As far as I can tell, I've disabled the Sync by signing out of my Google Account on the chrome://settings/ page. Now instead of an area with Sync on that page, I have a button to Sign in to my google account. 

 

I then pressed the "Reset browser settings..." button under the Advance settings rollout.

 

I've also gone to https://www.google.c...tings/dashboard and have clicked the Manage Chrome Sync link. From that page, I've pressed the Stop and Clear button. I've then repeated the "Reset browser settings..." button from the Settings page.

 

Did I miss anything?

 

The only other device we use Chrome on is my iPad. Could the Conduit Search be residing on that device and then getting synced via Google Chrome? I just performed the Stop and Clear function on the iPad's Chrome app, but I'm not sure if that will help or not.

 

One thing of note is that even though I've supposedly disabled syncing, on the https://www.google.c...ngs/chrome/sync page (that's the link in which I can Stop and Clear my sync data) it says the following:  Last time synced on Monday, April 21, 2014 at 8:40:42 PM UTC-4

 

That timestamp corresponds closely to the scan results below. Does running gmail on Chrome force syncing to occur? Other than gmail, we're otherwise not signed into a Google account.

 

Here is the Malware Bytes log:

 

Malwarebytes Anti-Malware

www.malwarebytes.org

 

Scan Date: 4/21/2014

Scan Time: 8:45:49 PM

Logfile: 

Administrator: Yes

 

Version: 2.00.1.1004

Malware Database: v2014.04.21.04

Rootkit Database: v2014.03.27.01

License: Trial

Malware Protection: Enabled

Malicious Website Protection: Enabled

Chameleon: Disabled

 

OS: Windows 7 Service Pack 1

CPU: x64

File System: NTFS

User: Jones

 

Scan Type: Threat Scan

Result: Completed

Objects Scanned: 371768

Time Elapsed: 10 hr, 6 min, 55 sec

 

Memory: Enabled

Startup: Enabled

Filesystem: Enabled

Archives: Enabled

Rootkits: Disabled

Shuriken: Enabled

PUP: Enabled

PUM: Enabled

 

Processes: 0

(No malicious items detected)

 

Modules: 0

(No malicious items detected)

 

Registry Keys: 0

(No malicious items detected)

 

Registry Values: 0

(No malicious items detected)

 

Registry Data: 0

(No malicious items detected)

 

Folders: 0

(No malicious items detected)

 

Files: 1

PUP.Optional.Conduit.A, C:\Users\Jones\AppData\Local\Google\Chrome\User Data\Default\Preferences, Good: (), Bad: (      "startup_urls": [ "http://search.condui...PV=SE2YA1_sp_ch" ],), ,[a157a983d7a42b0ba731de7764a0bb45]

 

Physical Sectors: 0

(No malicious items detected)

 

 

(end)

[Essexboy]

Yes as GMail is part of the synching process

Did you allow MBAM to reset the startup page

[jnjones]

I'm unsure how to allow MBAM to reset the startup page. I quarantined the file in question, i.e. the PUP.Optional.Conduit.A file.

 

Incidentally, I found an interesting post relating to this: https://groups.googl...lQ/iHf3uSouEYgJ

 

The post by Lu suggests clicking the "Open a specific page or set of pages" and deleting the Conduit search from there. I found the startup URL there and cleared it out. I'll Reset my browser settings again and see if that does the trick.

[Essexboy]

I really must download Chrome at some stage and find my way around it

 

That should resolve the problem

[jnjones]

Ok. Been problem-free for two days now. I'd say this is solved. Thanks for all your help!

[Essexboy]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.