Ok I have an interesting problem I've spent the last couple days working on. Unfortunately I am using remote assistance on my mother's computer so I'm not "THERE" to actually see the hardware.
She was given a HP5510 printer and it's acting a little funky. It will manually scan and copy if you use the buttons on the printer, but if you try printing anything from the computer it spits out a blank page. I've asked them to plug the machine into a different USB port, and I've uninstalled the device drivers 3 times but still nothing. And apperently HP does not have downloadable drivers for this model which seems a little hinky to me, but then again it is HP.
Anyways, I was thinking it was a glogged head problem, but then it wouldn't work fine using the manual buttons on the printer itself. Tried printing a test page and it apperently printed the top of the page where it says "Window printer test page", but then its a blank page after that.
She's running Windows 7 Home edition.
the other problem i have found that since she got the computer back from the store that cleans it up every year, the Windows Updates are not installing. It will install the optional downloads but not any of the security or essentials downloads.
If anyone could possbily help me with this I would be most grateful.