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Can't install Windows update KB2919355 or refresh Windows


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#1
Sode no Shirayuki

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I can't install Windows update KB2919355. I get error code 80200056. Microsoft's solution to this problem is to refresh the PC, however, I cannot refresh the PC either. I can initiate a refresh and the system will go through the process then boot into Windows, but the refresh fails and no changes are made to the system. There is no error code given to troubleshoot the issue. Windows provides a troubleshooting link upon entering Windows desktop, but it doesn't lead anywhere. Something does appear while the BIOS is in control, but the message only last for several milliseconds and then hands over control to Windows. I cannot read the text.


Edited by Sode no Shirayuki, 18 April 2014 - 03:52 AM.

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#2
SleepyDude

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Hi,

 

This update is some how problematic and a lots of users have problems installing...

 

Can you execute the following commands on the Command Prompt running as Administrator and tell us the result?

dism /online /cleanup-image /checkhealth

dism /online /cleanup-image /restorehealth

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#3
Sode no Shirayuki

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- The first command is successful. It says that the component store is repairable.
 
- The second command fails with error code 14098. It says the component store is corrupted. It also created a log file, which I have attached to this post.


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#4
Sode no Shirayuki

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I've attached the log to this post. It didn't attach to the last post.

Attached Files

  • Attached File  dism.log   68.56KB   415 downloads

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#5
SleepyDude

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Hi,

 

What is the result if you run sfc /scannow from the Command Prompt as Administrator?


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#6
Sode no Shirayuki

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I get "Windows Resource Protection could not perform the requested operation."


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#7
SleepyDude

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I get "Windows Resource Protection could not perform the requested operation."

 

Try running the sfc command from safe mode if you get the same result try the following command instead in Safe Mode:

sfc /SCANNOW /OFFBOOTDIR=c:\ /OFFWINDIR=c:\windows

Note: Confirm that your C: drive contains the Windows folder, if not adjust the drive letter.
 


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#8
Sode no Shirayuki

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- The sfc command doesn't work, even when run from safe mode. I get the same message.

 

- The second command doesn't work either. I get "The arguments passed to sfc are invalid. The offline windows directory specified points to the online system."

 

- The C: drive is the OS partition, and the Windows folder is indeed present.


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#9
SleepyDude

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Hi,

 

And if you type the following from Safe Mode what is the result?

sfc /SCANNOW /OFFBOOTDIR=D:\ /OFFWINDIR=c:\windows

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#10
Sode no Shirayuki

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I got "The arguments passed to sfc are invalid. The offline windows directory specified points to the online system." again


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#11
SleepyDude

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Hi,

 

I would like to see another log locate c:\windows\logs\CBS\cbs.log copy the cbs.log to the Desktop zip the file and attach the zip to your post.


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#12
Sode no Shirayuki

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Here is the log.

Attached Files

  • Attached File  CBS.zip   411.22KB   289 downloads

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#13
SleepyDude

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Hi,

 

It seems your system have several errors and not only related with the KB2919355 update that is a problematic one and affecting allot of users.

 

Do you have the Windows 8.1 install DVD? If you don't have but have your Windows 8.1 key you should be able to download one following the instructions here.

Using the DVD you could try a In-place upgrade that will repair the system and will keep your files and programs intact.


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#14
Sode no Shirayuki

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Do you mean the Refresh feature? I tried that, but it doesn't work.


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#15
SleepyDude

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Do you mean the Refresh feature? I tried that, but it doesn't work.

 

No its different it's a install that preserves your data and programs.


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