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HP Desktop shutting down by itself


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#1
ckb0118

ckb0118

    Member

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Hello, I am opening this post after another member has helped determine that the problem is not malware related. My previous post has more info: http://www.geekstogo...down-by-itself/
Thanks!
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#2
phillpower2

phillpower2

    Tech Staff

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Hello ckb0118

 

When you did the recent clean out of the case did you also remove the Ram and any add on cards,blow out the slots and then reseat the item/s securely.

 

We need some information regarding the computers hardware, please download then run Speccy and post the resultant url for us, details here

 

The one item that Speccy cannot tell us is the brand and model name or number of the power supply, if you know the details can you post them with your next reply.

 

Overheating and a poor PSU are common causes of the issue that you describe so we should check those first;

 

 


Download Speedfan and install it.  Once it's installed, run the program and post here the information it shows.  The information I want you to post is the stuff that is circled in the example picture I have attached.

If you are running on a vista machine, please go to where you installed the program and run the program as administrator.

 

speedfan.png

(this is a screenshot from a vista machine)

 

 Download then run HWMonitor and post a screenshot so that we have a comparison to the Speedfan results, details from here

 

 

To capture and post a screenshot;

 

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... then after typing in any response you have... click on browse...desktop...find the screenshot..select it and click on the upload button...then on the lower left...after it says upload successful...click on add reply like you normally would.

 

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.


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