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MySearchDial


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#1
neighnae

neighnae

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How to remove mysearchdial from my computer?


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#2
zep516

zep516

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Hi! My name is zep516 and Welcome to Geekstogo!
I'll do the best I can to resolve your computer issue
Please make sure to carefully read any instruction that I give you. If you're not sure, or if something unexpected happens, don't continue Stop and ask! Never be afraid to ask questions! :)

First

Please download OTL to your Desktop
  • Double click on the OTLicon.jpg to run the program. On Vista/Win7 or 8 right click select Run As Administrator to start the program. If prompted by UAC, please allow it.
  • Make sure all other windows are closed and to let it run uninterrupted.
  • Click the Scan All Users checkbox
    and
  • Check the option for All under the Extra Registry section
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan won't take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files and post them in your topic
  • OTL.txt <-- Will be opened, maximized
  • Extras.txt <-- Will be minimized on task bar.
Please post the contents of both OTL.txt and Extras.txt files in your next reply.


Thanks
Joe :)
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#3
neighnae

neighnae

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  • Member
  • PipPip
  • 35 posts

Hi! My name is zep516 and Welcome to Geekstogo!
I'll do the best I can to resolve your computer issue
Please make sure to carefully read any instruction that I give you. If you're not sure, or if something unexpected happens, don't continue Stop and ask! Never be afraid to ask questions! :)

First

Please download OTL to your Desktop

  • Double click on the OTLicon.jpg to run the program. On Vista/Win7 or 8 right click select Run As Administrator to start the program. If prompted by UAC, please allow it.
  • Make sure all other windows are closed and to let it run uninterrupted.
  • Click the Scan All Users checkbox
    and
  • Check the option for All under the Extra Registry section
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan won't take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files and post them in your topic
  • OTL.txt <-- Will be opened, maximized
  • Extras.txt <-- Will be minimized on task bar.
Please post the contents of both OTL.txt and Extras.txt files in your next reply.


Thanks
Joe :)

 

It's been a few minutes and it's saying "Scanning Firefox settings".


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#4
zep516

zep516

    Trusted Helper

  • Malware Removal
  • 6,797 posts
Give a bit of time, if it does not work delete it, re- download it and try again.

Let me know how it goes.

Thanks
Joe :)
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#5
neighnae

neighnae

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  • 35 posts

At the top it says, not responding.


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#6
zep516

zep516

    Trusted Helper

  • Malware Removal
  • 6,797 posts
Reboot / restart the computer. Try it one more time. If it fails again we can move to a different approach.

Let me know, I'll be here.

Joe
:)
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