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Right click causes windows to crash/ Windows explorer is not respondin


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#1
sanjkd

sanjkd

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When I right click a folder I get a msg "Windows explorer as stopped working"  system freezes for a afew seconds then i get  "windows explorer is restarting" and I can resume using my system.

from time to time when I am browing using  firefox and chrome it freezes and I get msg "not responding" on tp of the browser

Please help!


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#2
RKinner

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download ShellExView.
 
 
Use this download:
 
Once you get it installed, run it (Vista and Win 7 Right click and Run As Admin) and look in the third or fourth column from the RIGHT. It should say MICROSOFT. Click once or twice on MICROSOFT so that items with NO are at the top.
Select all of the NO items and then click on the red led looking icon in the upper left. This should disable all of the non-microsoft additions to Explorer. Reboot and see if you still get the Explorer crashes.

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#3
sanjkd

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Yes this worked. Thank you!!  right click no longer causing freezing. will this resolve the random  non repsonding in the browser??


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#4
RKinner

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Probably not.  You might go back in to ShellExView and turn on a few of the items you turned off and then restart Explorer or reboot and see if the problem comes back.  Try and isolate it to a particular item and then uninstall the associated program.

 

Usually it's an extension or plugin that causes the problem.  In Firefox it's easy to start without extensions disabled:

 

https://support.mozi...using-safe-mode

 

Then you turn them on a few at a time until you isolate it to the particular extension or plugin which is causing the problem.

 

Alternatively you can post in our malware forum (with OTL log - see the top post in the malware forum) and one of us can help you remove suspicious extensions and plugins.


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