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no internet connections available


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#1
pyroazmb

pyroazmb

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i turned on my computer the other day and could not connect to the internet. i use a wifi adapter so thought it may have broken. tried connecting directly to the modem via ethernet cable and it still is not detecting it and is saying "no internet connections available" when in fact there are many connections available. i tried running troubleshoot but it is stating that there are no problems..please help! i need internet connection ASAP!


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#2
RKinner

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Is this the only computer that can't connect?  Do you have another on this same router that it is working?  Is the Internet light on the router lit?  What make and model number is the router?

 

Copy the next 5 lines:

ipconfig /all > \junk.txt
tracert -d -h 3 8.8.8.8 >> \junk.txt
net start >> \junk.txt
notepad \junk.txt
echo done
Start, All Programs, Accessories, right click on Command Prompt and Run as Administrator, Yes.  Right click and Paste or Edit then Paste and the copied lines should appear.
Wait about a minute for it to finish and for notepad to come up.  
 
 
Since you don't have Internet you will either need to copy the C:\junk.txt file to another PC with a USB or just tell me what it says:
 
For ipconfig /all  you will get something like:
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : OneGuy
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : myhome.westell.com
 
Ethernet adapter Local Area Connection:
 
   Media State . . . . . . . . . . . : Media disconnected 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 60-EB-69-F4-88-AD
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wireless Network Connection:
 
   Connection-specific DNS Suffix  . : myhome.westell.com
   Description . . . . . . . . . . . : 802.11n Wireless LAN Card
   Physical Address. . . . . . . . . : 68-A3-C4-59-74-34
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 192.168.11.44(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Saturday, May 03, 2014 2:59:57 PM
   Lease Expires . . . . . . . . . . : Tuesday, May 06, 2014 2:59:57 AM
  
 Default Gateway . . . . . . . . . : 192.168.11.1
   DHCP Server . . . . . . . . . . . : 192.168.11.1
   DNS Servers . . . . . . . . . . . : 8.8.8.8
                                       4.2.2.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Tunnel adapter isatap.myhome.westell.com:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : myhome.westell.com
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
...
Just tell me what is different in the boxes.
 
For the tracert you should get:
 
Tracing route to 8.8.8.8 over a maximum of 3 hops
 
  1     2 ms     1 ms     2 ms  192.168.11.1 

I expect the next two will just have * and time out.

  2   296 ms   269 ms   275 ms  98.125.215.1 
  3   313 ms   305 ms   305 ms  208.110.248.153 
Trace complete.
 
For the last command are any of the boxed items missing?:
 
These Windows services are started:
 
   Adobe Acrobat Update Service
   AMD External Events Utility
   Andrea RT Filters Service
   AOMEI Backupper Scheduler Service
   Application Experience
   Application Information
   avast! Antivirus
   Background Intelligent Transfer Service
   Base Filtering Engine
   Bonjour Service
   CNG Key Isolation
   COM+ Event System
   Computer Browser
   Coupon Printer Service
   Cryptographic Services
   DCOM Server Process Launcher
   Desktop Window Manager Session Manager
  
 DHCP Client
   Diagnostic Policy Service
   Diagnostic Service Host
   Distributed Link Tracking Client
  
 DNS Client
   Extensible Authentication Protocol
   Function Discovery Provider Host
   Function Discovery Resource Publication
   Group Policy Client
   HomeGroup Listener
   HomeGroup Provider
   Intuit Update Service v4
   IP Helper
   Multimedia Class Scheduler
   
Network Connections
   Network List Service
   Network Location Awareness
   Network Store Interface Service
   Offline Files
   Peer Name Resolution Protocol
   Peer Networking Grouping
   Peer Networking Identity Manager
   Plug and Play
   Portable Device Enumerator Service
   Power
   Print Spooler
   Program Compatibility Assistant Service
   
Remote Procedure Call (RPC)
   RPC Endpoint Mapper
   Seagate Scheduler2 Service
   Security Accounts Manager
   Security Center
   Server
   Shell Hardware Detection
   SSDP Discovery
   Superfetch
   System Event Notification Service
   
Task Scheduler
   TCP/IP NetBIOS Helper
   TeamViewer 9
   Themes
   Unchecky
   UPnP Device Host
   User Profile Service
   Windows Audio
   Windows Audio Endpoint Builder
   Windows Defender
   Windows Driver Foundation - User-mode Driver Framework
   Windows Event Log
  
 Windows Firewall
   Windows Font Cache Service
   Windows Image Acquisition (WIA)
   Windows Management Instrumentation
   Windows Media Player Network Sharing Service
   Windows Presentation Foundation Font Cache 3.0.0.0
   Windows Search
   Windows Time
   Windows Update
   WLAN AutoConfig
   Workstation
 
The command completed successfully.

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