i turned on my computer the other day and could not connect to the internet. i use a wifi adapter so thought it may have broken. tried connecting directly to the modem via ethernet cable and it still is not detecting it and is saying "no internet connections available" when in fact there are many connections available. i tried running troubleshoot but it is stating that there are no problems..please help! i need internet connection ASAP!
no internet connections available
Started by
pyroazmb
, May 05 2014 12:09 PM
#2
Posted 05 May 2014 - 01:16 PM
RKinner
-
- Expert
-
- 24,625 posts
Malware Expert
Is this the only computer that can't connect? Do you have another on this same router that it is working? Is the Internet light on the router lit? What make and model number is the router?
Copy the next 5 lines:
ipconfig /all > \junk.txt tracert -d -h 3 8.8.8.8 >> \junk.txt net start >> \junk.txt notepad \junk.txt echo done
Start, All Programs, Accessories, right click on Command Prompt and Run as Administrator, Yes. Right click and Paste or Edit then Paste and the copied lines should appear.
Wait about a minute for it to finish and for notepad to come up.
Since you don't have Internet you will either need to copy the C:\junk.txt file to another PC with a USB or just tell me what it says:
For ipconfig /all you will get something like:
Windows IP Configuration
Host Name . . . . . . . . . . . . : OneGuy
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : myhome.westell.com
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 60-EB-69-F4-88-AD
DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . : myhome.westell.com
Description . . . . . . . . . . . : 802.11n Wireless LAN Card
Physical Address. . . . . . . . . : 68-A3-C4-59-74-34
DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IPv4 Address. . . . . . . . . . . : 192.168.11.44(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, May 03, 2014 2:59:57 PM
Lease Expires . . . . . . . . . . : Tuesday, May 06, 2014 2:59:57 AM
Default Gateway . . . . . . . . . : 192.168.11.1 DHCP Server . . . . . . . . . . . : 192.168.11.1 DNS Servers . . . . . . . . . . . : 8.8.8.8 4.2.2.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.myhome.westell.com:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : myhome.westell.com
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
...
Just tell me what is different in the boxes.
For the tracert you should get:
Tracing route to 8.8.8.8 over a maximum of 3 hops
1 2 ms 1 ms 2 ms 192.168.11.1
I expect the next two will just have * and time out.
2 296 ms 269 ms 275 ms 98.125.215.1 3 313 ms 305 ms 305 ms 208.110.248.153
Trace complete.
For the last command are any of the boxed items missing?:
These Windows services are started:
Adobe Acrobat Update Service
AMD External Events Utility
Andrea RT Filters Service
AOMEI Backupper Scheduler Service
Application Experience
Application Information
avast! Antivirus
Background Intelligent Transfer Service
Base Filtering Engine
Bonjour Service
CNG Key Isolation
COM+ Event System
Computer Browser
Coupon Printer Service
Cryptographic Services
DCOM Server Process Launcher
Desktop Window Manager Session Manager
DHCP Client
Diagnostic Policy Service
Diagnostic Service Host
Distributed Link Tracking Client
DNS Client
Extensible Authentication Protocol
Function Discovery Provider Host
Function Discovery Resource Publication
Group Policy Client
HomeGroup Listener
HomeGroup Provider
Intuit Update Service v4
IP Helper
Multimedia Class Scheduler
Network Connections Network List Service Network Location Awareness Network Store Interface Service
Offline Files
Peer Name Resolution Protocol
Peer Networking Grouping
Peer Networking Identity Manager
Plug and Play
Portable Device Enumerator Service
Power
Print Spooler
Program Compatibility Assistant Service
Remote Procedure Call (RPC)
RPC Endpoint Mapper
Seagate Scheduler2 Service
Security Accounts Manager
Security Center
Server
Shell Hardware Detection
SSDP Discovery
Superfetch
System Event Notification Service
Task Scheduler
TCP/IP NetBIOS Helper
TeamViewer 9
Themes
Unchecky
UPnP Device Host
User Profile Service
Windows Audio
Windows Audio Endpoint Builder
Windows Defender
Windows Driver Foundation - User-mode Driver Framework
Windows Event Log
Windows Firewall
Windows Font Cache Service
Windows Image Acquisition (WIA)
Windows Management Instrumentation
Windows Media Player Network Sharing Service
Windows Presentation Foundation Font Cache 3.0.0.0
Windows Search
Windows Time
Windows Update
WLAN AutoConfig
Workstation
The command completed successfully.
Similar Topics
0 user(s) are reading this topic
0 members, 0 guests, 0 anonymous users
As Featured On:
Sign In
Create Account
