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Laptop troubleshooting, WIFI


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#1
Janis

Janis

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I collected two laptops over the week end that need to be checked out before finding new student homes.   One is a Mac Probook G4,  no problems with that one,  it saw the wireless connect immediately,    The Dell E4310 though (WIN 7 PRO 64 bit)  sees no wireless signals even at short range.  How do I troubleshoot this? I don't have any familiarity with WIN 7  Thanks for any help.


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#2
rockmilk

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Please run this tool on the windows seven machine, please run it connected to the internet via ethernet and then run it without the ethernet cord.

 

 

Please label each log when you post.

 

 

Please download MINITOOLBOX and run it.



Checkmark following boxes:


Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.


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#3
rockmilk

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Hello it has been three days since I posted instructions, are you still in need of help?


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