Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

my laptop cd/dvd


  • Please log in to reply

#1
DRAG0NMASTER

DRAG0NMASTER

    New Member

  • Member
  • Pip
  • 4 posts
okay here is the issue my laptop will not read dvd's and play them
  • 0

Advertisements


#2
ruggie_uk

ruggie_uk

    Trusted Helper

  • Malware Removal
  • 2,083 posts

Hi there and Welcome to GeekstoGo.

 

What operating system do you have?


  • 0

#3
DRAG0NMASTER

DRAG0NMASTER

    New Member

  • Topic Starter
  • Member
  • Pip
  • 4 posts
Windows 7 Home Premium SP1

System Specs
Manufacturer: AUSTeK Computer Inc.
Model G74Sx
Processor: Intel® Core™ i7-2630QM CPU 2.00GHz
Memory (RAM): 12.0GB
System Type 64-bit Operating System
  • 0

#4
ruggie_uk

ruggie_uk

    Trusted Helper

  • Malware Removal
  • 2,083 posts

Thanks for that.

Can you click the Start button and go to Computer.

Is the DVD drive listed there?


  • 0

#5
DRAG0NMASTER

DRAG0NMASTER

    New Member

  • Topic Starter
  • Member
  • Pip
  • 4 posts
Here is a screen shot of what is shown

Attached Thumbnails

  • dvddrive.jpg

  • 0

#6
ruggie_uk

ruggie_uk

    Trusted Helper

  • Malware Removal
  • 2,083 posts
Ok. I was thinking it may be a driver filters issue but as they are displaying in computer, there shouldn't be a driver issue.
Somebody may come up with a different solution but to be honest it looks to me like it will be a problem with the laser on the blu-ray/dvd drive.

I would try a gentle rub on the laser with a cotton bud(cue tip if from the other side of the world) but it most likely would need replacing.
  • 0

#7
DRAG0NMASTER

DRAG0NMASTER

    New Member

  • Topic Starter
  • Member
  • Pip
  • 4 posts
what im trying to figure out is that i havent even used it till a few weeks ago never used the drive
  • 0

#8
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 20,025 posts

Excuse the interjection folks  :)

 

Couple of questions if I may;

 

Have you checked the Device Manager for any yellow ! or red X against the device.

 

Is the problem with all disks as in retail and burned disks.

 

Have you tried the device in Safe Mode to see if it works.

 

 

A suggestion to try, if the device has been working without issue for the last few weeks, check for a restore point that is before you first used the drive and it worked.


  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP