my laptop cd/dvd
Posted 23 June 2014 - 03:08 PM
Hi there and Welcome to GeekstoGo.
What operating system do you have?
Posted 24 June 2014 - 05:20 AM
Manufacturer: AUSTeK Computer Inc.
Processor: Intel® Core i7-2630QM CPU 2.00GHz
Memory (RAM): 12.0GB
System Type 64-bit Operating System
Posted 24 June 2014 - 05:49 AM
Thanks for that.
Can you click the Start button and go to Computer.
Is the DVD drive listed there?
Posted 24 June 2014 - 04:23 PM
Somebody may come up with a different solution but to be honest it looks to me like it will be a problem with the laser on the blu-ray/dvd drive.
I would try a gentle rub on the laser with a cotton bud(cue tip if from the other side of the world) but it most likely would need replacing.
Posted 25 June 2014 - 12:03 AM
Posted 25 June 2014 - 10:10 AM
Excuse the interjection folks
Couple of questions if I may;
Have you checked the Device Manager for any yellow ! or red X against the device.
Is the problem with all disks as in retail and burned disks.
Have you tried the device in Safe Mode to see if it works.
A suggestion to try, if the device has been working without issue for the last few weeks, check for a restore point that is before you first used the drive and it worked.
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