Hi Joanne,
Yes, please remove Java SE Development Kit 7 Update 51, as well as all other versions (excluding the version just installed - Version 7 Update 60).
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Hi Joanne,
Yes, please remove Java SE Development Kit 7 Update 51, as well as all other versions (excluding the version just installed - Version 7 Update 60).
ok. fyi... on the control panel's add/remove programs, it states I installed Java v 60 on 8/1/2013. I installed it today. Is that right? I'm continuing with your steps.
malewarebytes program wouldn't allow me to copy the scanlog to a clipboard, I exported it and here it is...
Malwarebytes Anti-Malware
www.malwarebytes.org
Scan Date: 7/9/2014
Scan Time: 3:03:04 PM
Logfile: malwarebyteslog.txt
Administrator: Yes
Version: 2.00.2.1012
Malware Database: v2014.07.09.09
Rootkit Database: v2014.07.07.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled
OS: Windows 8.1
CPU: x64
File System: NTFS
User: Jarrett
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 282237
Time Elapsed: 18 min, 38 sec
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
Processes: 0
(No malicious items detected)
Modules: 0
(No malicious items detected)
Registry Keys: 0
(No malicious items detected)
Registry Values: 0
(No malicious items detected)
Registry Data: 0
(No malicious items detected)
Folders: 0
(No malicious items detected)
Files: 1
PUP.Optional.Ibryte, C:\Users\Jarrett\Desktop\Random Files\other\EZVID_Setup.exe, Quarantined, [5264afeda6d5f14571b8db621ce49b65],
Physical Sectors: 0
(No malicious items detected)
(end)
the esetsmartinstaller_enu file didn't save as an executable. Should I save as and then run... It wants a program to run it
Yes, that is fine.
Do I want to enable or disable the potential of unwanted applications. Screen one of 4 of the app.
Enable.
Apologies, it appears the programme has been updated recently, therefore making my instructions outdated. I believe my instructions should be OK from now onwards.
Do I want to enable or disable the potential of unwanted applications. Screen one of 4 of the app... Not sure if either option should be checked.
duh... nevermind... sorry
C:\AdwCleaner\Quarantine\C\Program Files (x86)\file scout\filescout.exe.vir a variant of Win32/FileScout.A potentially unwanted application deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Inbox Toolbar\Inbox.dll.old.vir Win32/Toolbar.Inbox.C potentially unwanted application deleted - quarantined
C:\AdwCleaner\Quarantine\C\ProgramData\apn\APN-Stub\W3IV6-G\APNIC.7z.vir Win32/Bundled.Toolbar.Ask.B potentially unsafe application deleted - quarantined
C:\AdwCleaner\Quarantine\C\ProgramData\apn\APN-Stub\W3IV6-G\APNIC.dll.vir Win32/Bundled.Toolbar.Ask.B potentially unsafe application deleted - quarantined
C:\FRST\Quarantine\C\Program Files (x86)\Information\50368.crx JS/Toolbar.Crossrider.B potentially unwanted application deleted - quarantined
C:\FRST\Quarantine\C\Program Files (x86)\Information\50368.xpi JS/Toolbar.Crossrider.B potentially unwanted application deleted - quarantined
C:\Program Files (x86)\Lavasoft\AdAware SecureSearch Toolbar\adawareDx.dll a variant of Win32/Toolbar.Visicom.B potentially unwanted application deleted - quarantined
C:\Program Files (x86)\Lavasoft\AdAware SecureSearch Toolbar\adawaretb.dll a variant of Win32/Toolbar.Visicom.A potentially unwanted application deleted - quarantined
C:\Program Files (x86)\Lavasoft\AdAware SecureSearch Toolbar\dtUser.exe a variant of Win32/Toolbar.Visicom.C potentially unwanted application deleted - quarantined
C:\Users\Jarrett\AppData\Roaming\Angry_Birds\Angry_Birds.exe a variant of Win32/Toolbar.Iminent.C potentially unwanted application deleted - quarantined
The old Java's deleted. Version 60 looks like it was installed 8/1/2013. ESET did not uninstall... I can do it manually but will wait for your reply. Thank you.
Hi Joanne,
Thanks for sticking it out with ESET. I was prepared to run an alternative online scan, but as ESET has completed I think we're OK.
Also, separately, before this, there was a pop up near the bottom toolbar that said, "dummy form"
This appears to be associated with an Acer programme; Acer Instant Update. The programme automatically refreshes webpages and email, amongst other things, as described here. Do you use the programme?
Version 60 looks like it was installed 8/1/2013.
It is not uncommon for Programs and Features to display incorrect information, such as programme size and installation date.
ESET did not uninstall... I can do it manually but will wait for your reply.
I will provide instructions on removing ESET, as well as the other tools we have used.
How is the computer performing? Any outstanding issues?
STEP 1
Update Outdated Software
Outdated software contain security risks that must be patched. Please download and install the latest version of the programmes below.
STEP 2
Remove Outdated Software
STEP 3
Disable Java in Your Browser
Due to frequent exploits we recommend you disable Java in your browser. For information on Java vulnerabilities, please read the following article (point #7).
STEP 4
Security Check
======================================================
STEP 5
Logs
In your next reply please include the following logs. Please be sure to copy and paste the requested logs, as well as provide information on any questions I may have asked.
Note: There are important steps to follow. Please ensure you continue following this topic until I give you the "All Clean".
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