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#1
deefadog

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Hi all for a while now my pc at work just restarts (crashes) for no reason that I know of, i have all the latest drivers, no virus or spyware - system is squeaky clean <_<

Here is the last crash report

BCCode : 4e BCP1 : 00000099 BCP2 : 000001B4 BCP3 : 00000000
BCP4 : 00000000 OSVer : 5_1_2600 SP : 1_0 Product : 256_1


Could this be a memory thing? I have done a memory test and everything was fine, but the software (can't remember which one) could be rubish :D

Any help would be much appreciated

Here are some other crashes that have happened, these presented me with the dark blue screen error page!

BCCode : a BCP1 : 00000024 BCP2 : 00000002 BCP3 : 00000000
BCP4 : 8050C00F OSVer : 5_1_2600 SP : 1_0 Product : 256_1


BCCode : 10000050 BCP1 : FFFFFF81 BCP2 : 00000001 BCP3 : 85003011
BCP4 : 00000000 OSVer : 5_1_2600 SP : 1_0 Product : 256_1


BCCode : 1000008e BCP1 : C0000005 BCP2 : EFA8CB05 BCP3 : 85719C44
BCP4 : 00000000 OSVer : 5_1_2600 SP : 1_0 Product : 256_1



BCCode : 10000050 BCP1 : C452A65E BCP2 : 00000001 BCP3 : EF6106E4
BCP4 : 00000000 OSVer : 5_1_2600 SP : 1_0 Product : 256_1
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#2
Hemal

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Try clearing your BIOS/CMOS. Disconnect the power, remove the computer case, look for a battery on the motherboard (like shown below). Remove this battery for at least five minutes. Then replace the battery, and reconnect the power. Reboot and see if it worked. You'll need to reset the system time and date.

A typical motherboard battery:
Posted Image
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#3
admin

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Memtest86 is the memory testing program we recommend: http://www.memtest86.com

Memtest86 is a stand alone program that cannot be executed under windows and must
be loaded from a floppy disk.

To install Memtest86:
- Extract the files from the zip archive
- Open the directory where the files were extracted and click on "install.bat".
- The install program will prompt you for the floppy drive and also prompt you to
insert a blank floppy.
- To run Memtest86 leave the floppy in the drive and reboot.

NOTE: After the boot floppy has been created you will not be able to read the floppy
from windows. This is normal.
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#4
deefadog

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Thanks will try both!
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#5
deefadog

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Just ran Memtest86, how many times does it run? it did one full pass and started again which took around 15 mins to complete.

Does it keep going? or should I leave it run over night?

thanks
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#6
admin

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You can specify how many passes you want it to run. If you let it go overnight, and it's successful, then you can eliminate any memory, motherboard, or CPU issues. <_<
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#7
deefadog

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Thanks, i let go over night (86 passes) and no errors <_<

So apart from remoing the battery like suggested, is there anything else? It's going to be hard to see if anything works as this problem is very random, some times would happens 3-4 times a day then nothing for a month!

Also those error reports from windows, what do they mean and is there a list of these anywhere describing the error?
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#8
admin

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Also those error reports from windows, what do they mean and is there a list of these anywhere describing the error?

They mean there's a kernel level error in Windows. Those might mean something to the right person at Microsoft, but there's not a list that says this error equals that problem.

I'd update your BIOS if available, also update all your drivers (video, sound, motherboard, etc), and see if the problems persist.

Are you sure you don't have spyware? We can take a look at your Hijack This log if you'd like. <_<

Good luck!
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#9
deefadog

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Thanks, I fogot to do a hijack log on this one in work, doh!

Here is the log:

Logfile of HijackThis v1.97.7
Scan saved at 16:55:39, on 08/09/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
C:\PROGRA~1\NORTON~2\NORTON~2\NPROTECT.EXE
C:\PROGRA~1\NORTON~2\NORTON~2\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\Echo\pfsview.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Adobe\Adobe Version Cue\ControlPanel\VersionCueTray.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Adobe\Adobe Acrobat 6.0\Distillr\acrotray.exe
C:\PVSW\Bin\w3dbsmgr.exe
C:\Program Files\AnalogX\MaxMem\maxmem.exe
C:\Program Files\Echo\engine.exe
C:\Program Files\Echo\taskbar.exe
C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\mk1.OWNER-0CTB7UIMO\Desktop\spyware removal software\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ntmono2/
O2 - BHO: (no name) - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\SnagIt 7\SnagItBHO.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Adobe Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: (no name) - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Adobe Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Adobe Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\SnagIt 7\SnagItIEAddin.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [AcctMgr] C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe /startup
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [1Disk Monitor] C:\Program Files\Echo\pfsview.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [AdobeVersionCue] C:\Program Files\Adobe\Adobe Version Cue\ControlPanel\VersionCueTray.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - Startup: MaxMem.lnk = C:\Program Files\AnalogX\MaxMem\maxmem.exe
O4 - Startup: QLMLiveDolUpdate.lnk = Lloyd_M\SystemAdmin\QLMLiveDolUpdate.Bat
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Adobe Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check.lnk = C:\WINDOWS\system32\spool\drivers\w32x86\3\E_SRCV03.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\office2k\Office10\OSA.EXE
O4 - Global Startup: SQLClient.lnk = C:\PVSW\Bin\w3dbsmgr.exe
O8 - Extra context menu item: &ieSpell Options - res://C:\Program Files\ieSpell\iespell.dll/SPELLOPTION.HTM
O8 - Extra context menu item: Check &Spelling - res://C:\Program Files\ieSpell\iespell.dll/SPELLCHECK.HTM
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\Office2k\Office10\EXCEL.EXE/3000
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: ieSpell (HKLM)
O9 - Extra 'Tools' menuitem: ieSpell (HKLM)
O9 - Extra 'Tools' menuitem: ieSpell Options (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O12 - Plugin for .wav: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} - http://v4.windowsupd...8005.3594444444
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.ma...ash/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{2BA7663A-982A-42A3-8F89-C955D72EE669}: NameServer = 195.92.195.94 195.92.195.95
O17 - HKLM\System\CS1\Services\Tcpip\..\{2BA7663A-982A-42A3-8F89-C955D72EE669}: NameServer = 195.92.195.94 195.92.195.95



Thanks
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#10
admin

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The only thing I notice is these entries. Do you know what they're for? They're unfamiliar to me.

C:\Program Files\Echo\pfsview.exe
C:\Program Files\Echo\engine.exe
C:\Program Files\Echo\taskbar.exe
O4 - HKLM\..\Run: [1Disk Monitor] C:\Program Files\Echo\pfsview.exe
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#11
deefadog

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These entries are for my Echo Backup drive and software!

So I am clean then? great.

I'll try to update the drivers and bios and see if that helps, is there a good free driver site about, or is it best to go straight to the manufactures website?


Thanks again
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#12
admin

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Log is clear! <_<

I'd recommend downloading drivers direct from each mfg's website.
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#13
deefadog

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Thanks mate

Take care
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#14
deefadog

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Updatde the drivers, the modem was the most out, used a completely different manufacture driver (but it still worked) <_<

More crashes, this time I got PAGE_FAULT_IN_A_NOPAGED_AREA (or somehting like that)

And this one - BAD_POOL_CALLER

Any ideas?
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#15
admin

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Try a repair installation of Windows:
http://www.geekstogo...p?showtopic=138
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