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Malware/adware infection


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#31
saoirse

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Now I am getting a message that says:

 

"You may be a victim of software counterfeiting."

 

What is going on? 


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#32
zep516

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What is going on?


Not sure let me look into that for you and I'll get back to you asap.


Can you validate windows--> http://windows.micro...t-is-validation


Joe
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#33
saoirse

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They want $109.00...extortion...that's what I call it.

 

What do you think, Joe?


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#34
zep516

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Who wants a $109 ?

Can you run this http://www.microsoft...?displaylang=en
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#35
saoirse

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No, I cannot run it as the installation fails each time.


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#36
saoirse

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Can you validate windows--> http://windows.micro...t-is-validation

 

When I followed this link that you provided in post # 32 , they asked to be paid $109.


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#37
zep516

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Hello,

Can you try an run this for me, (Microsoft Genuine Advantage Diagnostic Tool)

To properly analyze and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft....k/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.


Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!


How to Tell ? Hardware
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#38
saoirse

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Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 50
Cached Online Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {B1BC681F-BD20-4D33-A57A-BB7FC9AB1B04}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: T:20140721085921517-
Validation Diagnostic: 
Resolution Status: N/A
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Nancy\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B1BC681F-BD20-4D33-A57A-BB7FC9AB1B04}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-2222092012-326958857-3758879047</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1545                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A13</Version><SMBIOSVersion major="2" minor="4"/><Date>20091023000000.000000+000</Date></BIOS><HWID>A1213C07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>57FDEAB6FA725BE</Val><Hash>9upwzZVlYdEpn7wTHikEb0MLMyM=</Hash><Pid>81602-OEM-6873515-01571</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
 
Spsys.log Content: U1BMRwEAAAAAAQAACAAAAKEnAAAAAAAAYWECAKD4//+EkwiX46TPAWbXGpOihAOpMHzDmWxsjuptrapA8YDZejFUPnBKbt5TcA+XCoUEy5nwK2vwrbnKwTOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAx4dZsxs/sxaQSZh6DCEuBHQUYr4rGFGcvF3ZkqgVvOnyDW04OFynN4RPn5BCiaDi4zkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM
 
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Error: product key not found.
 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A8
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:22:2014 22:26
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
 
HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEA6GEeCz7l2jN07Cgfdg5UbfL4bD5Gyg==
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC DELL   WN09   
  FACP DELL   WN09   
  HPET DELL   WN09   
  MCFG DELL   WN09   
  SLIC DELL   WN09   
  SSDT PmRef CpuPm

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#39
saoirse

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I do not see a version or edition on any sticker...can you give me an idea of what it might say?


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#40
zep516

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Thank you so much. It's going to be a while to look that over.

Can I please have the make and model # of the computer.
Besides this issue how is everything else ?

Thanks
Joe :)

Windows 7 Home Premium. OK Got that from log, good enough.
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#41
saoirse

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Intel pentium inside - on one sticker

windows 7 - on another sticker

below says: Inspiron 1545

 

Is that what you needed, Joe?


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#42
zep516

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OK. Good enough.

Do you have your windows product key should be on the sticker? We might need that later.

Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82

That is part of yours above from the log report (Microsoft Genuine Advantage Diagnostic Tool) you provided me.

I just want to know if you have the key and you can see it on the sticker on the machine. Do not post the key on the forum please! Just let me know you have it.

Again see Here for what the sticker on the machine will look like. Under Certificate of Authenticity (COA)


I have a fix for you, just want to make sure you have the product key, because the fix may ask for it...

Thanks
Joe :)
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