[tenbarranch]

We use PCanywhere version 10.0 to remotely access our SCADA system for a water utility. Two of the operators home computers were recently upgraded and use Windows XP so we purchased PCanywhere vers. 11.0 for those PC's. We do not have any problems logging in remotely to one site, but the other site will connect and bring up the login screen. After entering the login information the login window disappears but never completes the connection. In observing the host computer, the message says "remote user logging in" but just hangs there. In order to terminate the connection the phone line must be physically removed from the remote computer. We have gone through the PCanywhere settings between all PC's involved and connot find and differences, does anyone have any suggestions what to do next?

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have you checked the phone line? if it has excessive noise it could be causing the issue.

[starjax]

have you checked the phone line? if it has excessive noise it could be causing the issue.

[tenbarranch]

Yes, we have. The problem occurs from two separate remote sites. One dials long distance and one is a local number. I do not have any trouble connecting to the host computer with the laptop running ver. 10.0 from the same phone line/location.